CloudTalk for Customer Support

No more chaos in your inbound phone support process. Solve customer queries faster and improve CSAT with crystal-clear voice quality, coverage in 160+ countries, custom IVR flows, smart call routing, and countless one-click integrations. Meet your team KPIs every day.

Resolve complex issues faster with personalized support

CloudTalk Support is intuitive and built with support agents in mind. No more searching for information across numerous systems: with CloudTalk, everything is displayed in one place, so it’s easy to manage your customer interactions efficiently and boost productivity.

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With CloudTalk’s inbound call center solution, you will never be charged for inbound calls.

Advanced features such as smart call routing and callback ensure that calls never go unanswered.

Keep your customers happy and handle all your calls as a team. CloudTalk helps you provide personalized customer service.

History extracted from other communication channels (tickets, chat, email, social media…).

Overview of past interactions facilitates the agent’s work and makes the client feel at ease.

Adding comments on calls will allow you to update customer information and sync it with your CRM or helpdesk. Your team will always be up-to-date.

Be smart about your support

CloudTalk Support arms you with insights so that you can measure and improve your customer service. With real-time analytics, you can track the call activity, service level,, and customer sentiment of your inbound call center software. This way, you can make better decisions and resolve issues faster.

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Service Level. Wait Times. Agent Status. Real-time call statistics keep Supervisors up-to-date.

Make data-driven decisions to improve your team’s performance. Monitor your call center quality and customer experience.

Easy-to-use and intuitive user interface. History of phone calls, orders, and tickets displayed in one place.

Using the latest VoIP technologies, so the setup only takes a few minutes. The only thing a team needs to get started is an internet connection, a headset, and ears that are ready to listen.

Having the right tools is the key to keeping inbound phone support running smoothly.

Inbound call center features

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With CloudTalk advanced features, your customer support will get to a whole new level.

Real time customer card

Your agents can see all caller information displayed in one place. During the phone call, they can instantly look at the client’s history of interactions, orders, chats or notes. This allows them to deliver top-notch customer service.

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Call recording

CloudTalk can automatically make a recording of all calls. Once the call ends, you can listen to it directly from your internet browser anywhere and anytime. Improve customer interactions by monitoring your team’s calls.

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Call queuing

Create customized call queues. Inbound calls are sorted in call queues based on pre-defined rules and steered to available agents within the right group. Personalized messages are available as well.

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Callback

If there are any unanswered phone calls, CloudTalk can automatically call your customers back. A missed call from a customer is registered in the system, which will later dial the customer’s number until the agent and the customer are successfully connected.

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Business hours

Define your business hours and decide when you are available for receiving calls. Outside of these hours, you can choose a special personalized absence message, redirect calls to a different phone number or answering machine or even use various combinations.

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Interactive Voice Response (IVR)

Create your multi-level interactive voice response (IVR) menu to guide the caller through different options. Make sure they are always directed to the right department, agent, or group of agents and that they are receiving relevant information through customized messages.

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International numbers

Acquire international numbers (with geographic or non-geographic codes) from more than 160 countries. Local phone numbers allow customers from abroad to call you at standard local rates or free of charge.

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Integrate your inbound call center software with more than 1500 tools

CloudTalk Support can be easily integrated into your existing CRM, e-commerce, or helpdesk tools, like Salesforce, Freshdesk, Help Scout, and more. Your agents will see all caller details in one place, so they can help the client more thoroughly and quickly.

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#1 Rated inbound call center software

Based on 400+ CloudTalk reviews on 6 independent software marketplaces & platforms

4.4/5 – 253 reviews

4.2/5 – 527 reviews

4.4/5 – 305 reviews

4.5/5 – 253 reviews

OUR CUSTOMERS

Over 2500 call centers and phone systems
are powered by CloudTalk

READ THE LATEST CUSTOMER STORIES →

Due to the Covid-19 outbreak, we had to set up and deploy a completely new team entirely remotely. CloudTalk proved to be an excellent tool, as it enabled us to run the call center remotely while maintaining order thanks to a solid overview of each agent’s results and performance.

The team’s efficiency and costs have improved drastically. Power Dialer allows agents to increase the number of calls they cover. We found the call scripts especially useful because they enable us to lead calls in a more systematic way.

Since our agents began using aftercall work and all information is now logged into the helpdesk, the overall orientation has been a breeze. Agents can always access the call recordings for a full conversation overview in case there aren’t enough written notes available.

We appreciate CloudTalk flexibility and scalability. Our customer support operates for 7 days, so we set different business hours for each phone number along with custom rules to redirect customers to a different number or play any message to them when someone is not available on the first choice.

CloudTalk helped us with a massive reduction in the missed calls and an efficient allocation of the customers to a specific agent. Integration with LiveAgent, allows us to automate unnecessary tasks and streamline the workflows, resulting in a customer support system that can focus on customer happiness.

The number of sales calls per day has radically increased, many unnecessary processes were automized with Pipedrive integration. The waiting time of the callers has decreased thanks to several useful features like Call Flow Designer or IVR. The customer’s mood radically improved.

The onboarding of new representatives was a breeze with CloudTalk. Newbies can learn from recordings from their more senior colleagues. Additionally, the Call Monitoring feature allows managers to jump into calls in real-time and, when needed, to “whisper” helpful tips or answers.