CloudTalk for Customer Support
No more chaos in your inbound phone support process. Solve customer queries faster and improve CSAT with crystal-clear voice quality, coverage in 160+ countries, custom IVR flows, smart call routing, and countless one-click integrations. Meet your team KPIs every day.
Resolve complex issues faster with personalized support
CloudTalk Support is intuitive and built with support agents in mind. No more searching for information across numerous systems: with CloudTalk, everything is displayed in one place, so it’s easy to manage your customer interactions efficiently and boost productivity.
With CloudTalk’s inbound call center solution, you will never be charged for inbound calls.
Advanced features such as smart call routing and callback ensure that calls never go unanswered.
Keep your customers happy and handle all your calls as a team. CloudTalk helps you provide personalized customer service.
History extracted from other communication channels (tickets, chat, email, social media…).
Overview of past interactions facilitates the agent’s work and makes the client feel at ease.
Adding comments on calls will allow you to update customer information and sync it with your CRM or helpdesk. Your team will always be up-to-date.
Be smart about your support
CloudTalk Support arms you with insights so that you can measure and improve your customer service. With real-time analytics, you can track the call activity, service level,, and customer sentiment of your inbound call center software. This way, you can make better decisions and resolve issues faster.
Service Level. Wait Times. Agent Status. Real-time call statistics keep Supervisors up-to-date.
Make data-driven decisions to improve your team’s performance. Monitor your call center quality and customer experience.
Easy-to-use and intuitive user interface. History of phone calls, orders, and tickets displayed in one place.
Using the latest VoIP technologies, so the setup only takes a few minutes. The only thing a team needs to get started is an internet connection, a headset, and ears that are ready to listen.
Having the right tools is the key to keeping inbound phone support running smoothly.
Integrate your inbound call center software with more than 1500 tools
CloudTalk Support can be easily integrated into your existing CRM, e-commerce, or helpdesk tools, like Salesforce, Freshdesk, Help Scout, and more. Your agents will see all caller details in one place, so they can help the client more thoroughly and quickly.
#1 Rated inbound call center software
Based on 400+ CloudTalk reviews on 6 independent software marketplaces & platforms