Cut Wait Times to prevent Churn

Eliminate churn with an AI calling software. Get insights you need to boost productivity, cut response times, and send customers down the right path – no more endless queuing.

Trusted by 4,000+ companies worldwide

We Pave Your Path to Success

Personalize Support to Boost CX 

Personalize customer experience by routing them to an agent most suitable for their issue.

Solve Tickets Faster With Data

Fully understand customer behavior and preferences to optimize your support strategy. 

Assist Quicker With Self-service 

Let customers solve basic inquiries via self-service and save time for both them and agents.

Personalize Routing to Prevent Churn 

Getting transferred over and over again and repeating the same information is the most common cause of customer dissatisfaction. Easily route calls based on personalized criteria like agents’ knowledge or language skills and ensure each customer is matched with the right support staff. Prevent churn, speed up your processes, and offer professional service.

The benefit we value the most is the call routing. With the IVR, we route customers to agents who speak their language. We can also distribute calls based on the customer’s stage in the booking process, giving higher priority to those clients who are picking up their cars.

Issam Daoudi, Supervisor at DiscoverCars

Deploy a Data-based Support Strategy

Change your reactive approach to customer support to a productive one with in-depth data insights. Understand customer behavior, foster better communication, and eliminate complaints. Centralized analytics dashboard also lets you address discrepancies in your workflow, reduce missed calls, and stay ahead of the competitive market. 

Now we have charts and can change the way we see things. We can monitor and compare stats whenever we choose and this has helped us a lot. We can find discrepancies between our agents. If someone takes 1 call while their colleague takes 20 calls, we need to solve that and change the way we work.

Nelly Donnelly, Service Delivery Manager at Nokia

Comply with Assistance Preferences

Improve your service for customers who like to solve their issues independently. Cut out the middleman and let them handle basic questions through easily deployable automated answers. Free up your line for customers who prefer human touch, improve CX by routing based on skills, answer more calls, and give agents space to provide in-depth assistance.

CloudTalk’s advanced features, like IVR and call recording, have helped provide a more personalized and efficient customer experience. This has led to higher customer satisfaction and positive reviews, ultimately driving customer retention and loyalty.

Gabriel R., a Small-Business customer

Optimize Workload With AI

Reduce human error and automate repetitive tasks like call transcriptions and summaries. With up to 60% of all work done by support teams being administrative, our inbound call center solution gives agents more time to work on complex issues and provides managers with the tools they need to optimize resource allocation.

Optimize Workload With AI

Reduce human error and automate repetitive tasks like call transcriptions and summaries. With up to 60% of all work done by support teams being administrative, our inbound call center solution gives agents more time to work on complex issues and provides managers with the tools they need to optimize resource allocation.

Plans worth every dollar

Starter

$25

$34

/ month

Per user/month. Billed annually.

Per user/month. Billed monthly.


What’s included?
  • Unlimited inbound & intracompany calls

    Free inbound calling is not available in case you select certain high cost country numbers.

  • Click to call
  • Automated call distribution
  • Mobile app
  • Unlimited call queuing
  • International numbers
  • (160+ countries)

Popular

Essential

$30

$39

/ month

Per user/month. Billed annually.


What’s included?
  • All Starter features, plus…
  • Advanced analytics with unlimited history
  • Real-time client dashboard
  • Integrations to other systems
  • Open API
  • Skill-based routing
  • Smart queueing
  • SMS / Text messages
  • Workflow Automation
Expert

$50

$69

/ month

Per user/month. Billed annually.

Per user/month. Billed monthly.


What’s included?
  • All Essential features, plus…
  • Salesforce integration
  • Power Dialer, Smart Dialer
  • Call Monitoring (Call Barging, Call Whispering)
  • Wallboards
  • Speech to text

    Additional pricing – contact us

  • Single Sign-On (SSO)
  • Unlimited concurrent calls
Custom

Contact us
for tailor-made offer


What’s included?
  • All Expert features, plus…
  • Custom onboarding
  • Unlimited outbound calls (Flat rates)
  • Enterprise-level security
  • Developer support
  • Custom reporting
  • SLA
AI Conversation
Intelligence

$19

$19

/ month

Early bird price per agent/month.

Early bird price per agent/month.


What’s included?
  • Topic Extraction
  • Call Transcription
  • Automatic Summaries & Tags
  • Talk/Listen Ratio
  • Sentiment Analysis
  • Trending Topics Coming Soon
  • Transcript Keyword Search Coming Soon
  • CRM Integration Coming Soon
  • Keyword Monitoring Coming Soon
  • Call Scoring Coming Soon

What Else Do We Offer You?

Get Top-level 24/7 Support

Get your issue addressed within seconds. Our support is active 24 hours a day, 7 days a week, with <1 minute response rate.

Start Calling in Minutes

Easily set up, use, and administer your inbound call center solution. Get it up and running in no time – no hardware or IT support needed.

Extend Support Hours

Attend to each customer. Route them to specific voicemail, add personalized messages, and respond directly in-app, via email, or Slack.

FAQs

What is inbound call center software and how does it work?

It’s a type of software designed to manage incoming calls to a call center. The goal is to better assist customers, make your workflow more efficient, and provide clients with relevant information. It typically includes features such as call routing, IVR (Interactive Voice Response), call queuing, and real-time reporting

Which inbound contact center software should you choose?

Choosing the right inbound call center solution is crucial for enhancing customer satisfaction and operational efficiency. Consider factors like integration capabilities, scalability, and ease of use. CloudTalk stands out for its robust features, superior customer support, and proven success stories, which makes it the preferred choice for businesses aiming for growth and excellence.

What is an inbound call and how can you handle them with CloudTalk?

Inbound calls are phone calls initiated by customers seeking support or information. CloudTalk optimizes the handling of these calls with features like intelligent call routing, personalized greetings, and real-time customer information access. This ensures a seamless and effective communication experience, directly contributing to higher customer satisfaction and retention rates.

What is the primary benefit of using CloudTalk for Customer Success?

CloudTalk offers unparalleled benefits for Customer Success teams, primarily through its advanced call routing and management features. These capabilities ensure that customer inquiries are addressed promptly and efficiently, leading to improved customer satisfaction and loyalty.

What CRM tools are used in call centers?

Businesses use CRM (Customer Relationship Management) tools to manage client interactions, track customer data, and provide agents with the information they need to provide personalized service. Some popular CRM tools used in call centers include ZendeskLiveAgent, and Intercom.

What is an inbound call and 5 examples?

Five common types of inbound calls include customer service inquiries, complaint resolutions, shipping status updates, technical support needs, and product or service queries. These calls come from clients looking for help or information, spanning various industries and needs. Learn more about managing inbound calls effectively here.

What phone numbers can I get for an inbound call center at CloudTalk?

Many inbound call center software, including CloudTalk, offer toll-free numbers. These allow customers to call you for free or at very low rates. You can choose from Green (0800) or Blue numbers (0850). Furthermore, there are international numbers that let you maintain a local presence anywhere in the world. CloudTalk offers over 160 of them.

What are the four most common KPIs measured in an inbound call center?

Inbound call center KPIs can be broken down into 4 categories: customer satisfaction, business value, operational efficiency, and people management. Examples include CSAT (Customer Satisfaction Rate), Customer Churn Rate, and FCR (First Call Resolution).

CloudTalk is a data-driven solution for exceptional customer experience and intelligence is a key part of it.

Schedule a demo today and find out for yourself.