Number Porting

Number porting is the process of taking an existing business phone number and transferring it to another provider. It allows customers to keep their existing numbers when they change service providers, or when they switch to a different type of service, such as transiting from a landline to a wireless service.

Please make a request to porting@cloudtalk.io with the following information to check if we can port your numbers.

1. The number(s) that you wish to port in their international format (e.g.+442012345678).
2. The name of your current service provider from whom you want us to port the number(s).
3. The name of the underlying carrier and range holder (might be different from the provider in point 2). Your service provider will be able to tell you who this is.
4. The name of the person, company or organization to whom the number(s) is/are registered
5. Full service address of the person, company or organization to whom the number(s) is/are registered.
6. A copy of your last bill for the number(s) you want us to port.
7. We will check whether the number can be ported and send you back the Letter of Authorization (LOA) to fill out, sign and send us back. After this we will be able to proceed with your porting request

The process typically involves three main steps:

– First, you initiate a porting request with our team at CloudTalk and provide the necessary information, including the current phone number you want to port.
– Once our team verifies that the number can be ported, we will send you a Letter of Authorization (LOA) to fill out, sign, and return.
– When the LOA is received, we will submit the porting request to your previous service provider, who will then release the number to us.

This process generally takes around 2-3 weeks.
The amount of time to port a number varies depending on the carriers involved. Most of the time your porting request will take for about 2 to 3 weeks from when we receive the completed documentation

Porting your phone numbers allows your business to transition smoothly so your customers never notice the difference, you do not lose your number, and business materials can remain unedited.

You may need to port your number if you are switching to a different phone service provider or if you are moving to a new location.