Porting Numbers small

Number porting

CloudTalk allows you to use your existing phone numbers by porting them to CloudTalk.

International phone numbers can be ported to CloudTalk, i.e. geographic (local), national or mobile numbers (see CloudTalk Portability table below). The CloudTalk Portability table below includes countries from which you can port your numbers, as well as the price and the time it takes to port.

How to port a phone number

To port your existing phone number, you need to send us an email to porting@cloudtalk.io with the subject “Port-in request” and provide us with the following information and documents:

  1. TThe number(s) that you wish to port in their international format (e.g. +442012345678).
  2. The name of your current provider from whom you want us to port the number(s).
  3. The name of the range holder (might be different from the provider in point 2.).
  4. The name of the person, company or organization to whom the number(s) is/are registered.
  5. The full address of the person, company or organization to whom the number(s) is/are registered.
  6. A copy of your last bill for the number(s) you want us to port.
  7. We will check whether the number can be ported and send you back the Letter of Authorization (LOA) to fill out, sign and send us back. After this, we will be able to proceed with your porting request.

Switch to CloudTalk with all your data

Customer and agent illustration

How long does it take to port my existing numbers to CloudTalk?

The time it takes to port a number varies. Most of the time your porting request will take for about 1 to 3 weeks from when we receive the complete documentation from you. Sometimes there have been some cases of the porting process being completed in 72h. The amount of time varies depending on the carriers involved. Any rejection involved in the process for incorrectly submitted information can cause the delay. So please take special care while submitting your information. For more information about maximum time to process a porting request, please refer to a table below.

CloudTalk Number Portability

Country Price per request 1 Number 2 to 100 numbers
Time to process
(working days)
Africa
South AfricaSouth Africa
30€ 15,72 € 15,72 € 9
Asia
IsraelIsrael
30€ 1,20 € 1,20 € 19
SingaporeSingapore
30€ 2,00 € 2,00 € 20
Europe
AustriaAustria
31€ 25,80 € 0,24 € 14
BelgiumBelgium
30€ 7,20 € 7,20 € 12
CroatiaCroatia
30€ 12€ 12€ 12
CyprusCyprus
40€ 30,00 € 1,20 € 62
Czech RepublicCzech Republic
30€ 34,80 € 30,60 € 14
DenmarkDenmark
30€ 21,00 € 2,40 € 18
EstoniaEstonia
30€ 6,00 € 0,24 € 15
FinlandFinland
30€ 12,00 € 1,20 € 18
FranceFrance
30€ 1,80 € 1,80 € 14
GermanyGermany
0€ 0,00 € 0,00 € 47
GreeceGreece
30€ 2,40 € 2,40 € 8
IrelandIreland
38€ 5,88 € 3,72 € 15
ItalyItaly
50€ 5,16 € 0,42 € 22
LatviaLatvia
31€ 10,80 € 0,25 € 17
LithuaniaLithuania
30€ 12,50 € 2,50 € 9
LuxembourgLuxembourg
50€ 0,00 € 0,00 € 11
NetherlandsNetherlands
30€ 4,20 € 4,20 € 17
NorwayNorway
30€ 2,60 € 1,60 € 17
PolandPoland
38€ 4,80 € 0,05 € 17
RomaniaRomania
30€ 12,00 € 12,00 € 10
SlovakiaSlovakia
30€ 15,00 € 0,60 € 21
SloveniaSlovenia
30€ 0,00 € 0,00 € 11
SpainSpain
30€ 2,20 € 1,54 € 9
SwedenSweden
30€ 20,80€ 20,80€ 14
SwitzerlandSwitzerland
30€ 28,80 € 28,80 € 17
United KingdomUnited Kingdom
30€ 4,20 € 4,20 € 24
North America
CanadaCanada
30€ 0,00 € 0,00 € 11
MexicoMexico
30€ 7,00 € 7,00 € 32
PanamaPanama
30€ 0,00 € 0,00 € 11
Puerto RicoPuerto Rico
30€ 6,00 € 6,00 € 15
United StatesUnited States
30€ 0,00 € 0,00 € 13
South America
BrazilBrazil
32€ 0,00 € 0,00 € 32
ChileChile
30€ 0,00 € 0,00 € 10
PeruPeru
30€ 0,00 € 0,00 € 10
Oceania
New ZealandNew Zealand
30€ 18,60 € 18,60 € 12
AustraliaAustralia
30€ 3,60 € 3,60 € 17
 Geographic numbers are telephone numbers that are specific to a town or city location. Read more below the table...
Local
(Geographic)
Numbers
 Also called as non-geographic phone numbers. Are the telephone numbers associated with a country, but not to any single geographic location. Read more below the table...
National
Numbers
 Mobile numbers are numbers that are usually used in cell phones and connected to SIM-cards. Read more below the table...
Mobile
Numbers
 Toll Free Numbers make businesses sound more professional. Read more below the table...
Toll-Free
Numbers
AlbaniaAlbania
nbsp;
no no no
ArgentinaArgentina
no no no
nbsp;
AustraliaAustralia
nbsp;
no
nbsp;
nbsp;
AustriaAustria
nbsp;
nbsp;
no
nbsp;
BelgiumBelgium
nbsp;
nbsp;
nbsp;
nbsp;
BrazilBrazil
nbsp;
nbsp;
no
nbsp;
CanadaCanada
nbsp;
no
nbsp;
nbsp;
ChileChile
nbsp;
no no
nbsp;
CroatiaCroatia
nbsp;
no no
nbsp;
CyprusCyprus
nbsp;
no no
nbsp;
Czech RepublicCzech Republic
nbsp;
nbsp;
no
nbsp;
DenmarkDenmark
nbsp;
no
nbsp;
nbsp;
Dominican RepublicDominican Republic
nbsp;
no no
nbsp;
El SalvadorEl Salvador
nbsp;
no no no
EstoniaEstonia
nbsp;
nbsp;
no
nbsp;
FinlandFinland
nbsp;
nbsp;
nbsp;
nbsp;
FranceFrance
nbsp;
nbsp;
nbsp;
nbsp;
GermanyGermany
nbsp;
nbsp;
no
nbsp;
GreeceGreece
nbsp;
no no
nbsp;
Hong KongHong Kong
nbsp;
no no
nbsp;
HungaryHungary
nbsp;
no no
nbsp;
IrelandIreland
nbsp;
nbsp;
no
nbsp;
IsraelIsrael
nbsp;
nbsp;
nbsp;
nbsp;
ItalyItaly
nbsp;
no no
nbsp;
LatviaLatvia
nbsp;
no no
nbsp;
Lithuania Lithuania   SMS not available on ported mobiles
nbsp;
no
nbsp;
nbsp;
LuxembourgLuxembourg
nbsp;
no no
nbsp;
MaltaMalta
nbsp;
no no
nbsp;
MexicoMexico
nbsp;
no no
nbsp;
MonacoMonaco
no no no
nbsp;
NetherlandsNetherlands
nbsp;
nbsp;
no
nbsp;
New ZealandNew Zealand
nbsp;
no no
nbsp;
NorwayNorway
nbsp;
nbsp;
no
nbsp;
PanamaPanama
nbsp;
no no
nbsp;
PeruPeru
nbsp;
no no
nbsp;
Poland Poland   SMS not available on ported mobiles
nbsp;
no
nbsp;
nbsp;
PortugalPortugal
nbsp;
nbsp;
no
nbsp;
Puerto RicoPuerto Rico
nbsp;
no
nbsp;
nbsp;
RomaniaRomania
nbsp;
nbsp;
no
nbsp;
SingaporeSingapore
nbsp;
no no no
SlovakiaSlovakia
nbsp;
no no
nbsp;
SloveniaSlovenia
nbsp;
no no
nbsp;
South AfricaSouth Africa
nbsp;
no no
nbsp;
SpainSpain
nbsp;
nbsp;
no
nbsp;
SwedenSweden
nbsp;
nbsp;
nbsp;
nbsp;
SwitzerlandSwitzerland
nbsp;
no no
nbsp;
UkraineUkraine
no no no
nbsp;
United KingdomUnited Kingdom
nbsp;
nbsp;
nbsp;
nbsp;
United StatesUnited States
nbsp;
no
nbsp;
nbsp;
Virgin Islands, U.S.Virgin Islands, U.S.
no no no
nbsp;

* All rates in the above table are in EUR and per one phone number. Your request may contain the unlimited number of phone numbers, however, all numbers included in the request must be from a single carrier.
* Price of the port-in may vary based on the type of the phone number (i.e. special numbers, geographic, national, mobile, toll-free numbers).

Porting more than 100 phone numbers

If you want to port more than 100 phone numbers or if you submit more than 10 requests, the price will be calculated on an individual basis.

Additional information to ensure a smooth and hassle-free port-in:

  • To port a phone number, you need to have your CloudTalk service activated
  • During the port-in, you need to have an active account with your current provider
  • The ported phone number(s) must be set-up in CloudTalk before the port-in process is completed (the set-up will be available 48 hours from when we receive the complete request from you)

If your existing number cannot be ported, you can purchase a phone number from CloudTalk. We provide phone numbers from more than 140 countries all over the world.

If you need assistance, contact our Support Team anytime, we will be happy to help!

Pro Tip: Always contact your current provider in advance and let them know that you are planning to port your phone number(s). Sometimes agents reject a port-in request before the process is completed, which can cause delays in the whole process or a temporary outage.

Do you want to learn more about the Number porting feature?

Please fill in our free trial form below and try CloudTalk today. Do you need help from our experts? Call us at +421 2 212 93 555 or write us an email at hello@cloudtalk.io.

Better experience for your customers

Start 14 days free trial

Fill in the form and experience a cloud-based contact center for innovative businesses by yourself. Be the company your customers want you to be. Set up takes just 5 minutes.