In 2025 alone, Aircall experienced at least four notable incidents that affected call performance—so it’s no surprise that call quality and connection issues remain the most criticized aspects of its service on review portals*.
These are just a few of the reasons why users are switching from Aircall. And if you’re here, you’re clearly considering doing the same. Transferring your Aircall number is the perfect way of switching to a new provider without sacrificing business continuity.
It takes a little work, but it’s nothing difficult. Here, we’ll show you how to prepare for the port-out process, tell you how much it’ll cost and how long it’ll take, and maybe even help you pick out your new provider.
Continue reading to learn everything you need to know about Aircall number porting.
On average, Aircall number porting takes around 15 days, during which you need to keep your Aircall account active to finalize the process successfully. Porting out is free, while the cost for porting is between $0 and $30.
The main reasons why businesses choose to switch from Aircall include poor call quality and connections, unreliable customer service, and a lack of advanced call center features and international numbers.
CloudTalk helps keep your business active and thriving with 100% uptime, 160+ international numbers, and 75+ advanced and AI-powered features for both inbound and outbound use cases.
How to Port Your Number from Aircall to a New Provider
So, you’re want to switch from Aircall, but you’re not quite sure where to start. No worries, it’s not a difficult process. However, there are a few things you should know, namely how to prepare for transferring your Aircall number and what to expect from the process.
How to Prepare for Aircall Number Porting?
Number porting is a multi-step process. They say fortune favors the prepared. And it’s no different in this case. If you want your Aircall port out to go as smoothly as possible, you’ll need to do several things. Here’s how to prepare for Aircall number porting:
Check for Eligibility: Start by looking at your profile and ensuring there are no issues. Aircall is legally obligated to accept your port-out request as long as you don’t have an outstanding account balance.
Assess Your Business Needs: Next, consider the reason for your switch. What aspects of Aircall did you like and dislike? Discuss and write down your business needs and wants before looking for a new solution.
Choose a Suitable Provider: Start googling and create a shortlist of around 10 possible competitors. Cross-reference your list of needs and wants to eliminate poor fits and narrow it down based on pricing, review portals, etc.
Review Technical Requirements: Look up your selected provider’s article on its port-in process. The hardware and network requirements will usually be the same; however, you may need a PIN/RIO/BTN number to finalize the process.
Give Aircall a Heads-Up: Aircall asks that you submit a formal request to their porting support portal at least 10 days before your contract ends so they can set up the port-out. Remember, you’ll need to keep your account active.
How Long Does It Take to Transfer Your Aircall Number?
There are multiple factors that influence how long Aircall number porting takes. These include both providers’ processes, regulatory and contractual obligations, your geographical location, specialservices, and the volume of porting requests.
For example, porting your number from Aircall to CloudTalk can take around 15 days – 10 for the set-up process and 5 for the actual migration. However, depending on the type of number you want to port, it can take longer.
Number Type
Avg. Port Time
Notes
Mobile Number
1 to 3 business days.
Streamlined via a standardized process.
Local Number
2 to 5 business days.
Limited by local requirements.
Toll-Free Number
5 to 10 business days.
Limited by the national registry process.
International Number
5 to 10 business days.
Depends on international regulations and carrier agreements.
How Much Does Aircall Number Porting Cost
The good news is that Aircall doesn’t charge you for transferring your Aircall phone number to another provider, nor does their page mention anything about potential early cancellation fees.
That means the only costs you need to worry about are your new tool’s subscription, including any additional numbers or features you wish to purchase, as well as the port-in fee.
In CloudTalk’s case, the price ranges between $0 and $30 per request, with an additional variable cost depending on your and the numbers’ geographical location.
Ready to port your Aircall phone number? In that case, here’s everything you need to know about how to port a number from Aircall to CloudTalk or another provider as simply as possible.
#1Make Sure You Have Everything You Need
You need to fulfill several requirements to be eligible for porting your number to CloudTalk. This includes:
There are two situations when it might be impossible to port your number. The first is that CloudTalk doesn’t offer the specific country/format combination you requested. The other is that your service provider doesn’t allow number porting.
To start a porting request for your existing phone numbers, send us an email to [email protected] with the subject “Port-in request” and provide us with the following:
The numbers you want to port in an E. 164 international format (e.g., +442012345678).
Name of your current service provider for the numbers you want ported.
Name of the range holder or underlying carrier. This can be different from the service provider, so ask your current VoIP company.
Name of the person, company, or organization the number is registered under with your current service provider.
Full registered address of the person, company, or organization the number is registered under with your current service provider. This may be different from your billing address, so make sure to double-check.
A copy of your last bill for the numbers you want to port.
#4Fill Out The Letter Of Authorization
After you make your porting request, our team will check if the number is portable from our side. If it is, we’ll provide you with an LOA (Letter of Authorization) template to fill out and ask you for any other documents that may be required.
Please take care when filling out the LOA to ensure all the information submitted is correct.
#5Wait While CloudTalk Takes Care Of The Rest
Once the LOA and all signed documents are received, the process is as follows:
CloudTalk will add the number to your dashboard so you can start setting inbound call flows, business hours, agents, and call groups.
When the losing carrier accepts the port-out request, both carriers will schedule the date the number will be moved to our network.
The number will be ported to CloudTalk’s carrier on the agreed-upon date and will thereby become active in your app.
#6 Start Calling With Your (Old) New Number
In total, the set-up process will take 1-10 days, and migration around 5 days. Once everything is done, you can log into your CloudTalk account and start calling again!
CloudTalk and our partnered “gaining” carrier will submit all documents to the current “losing” carrier.
CloudTalk will add the number to your dashboard so you can start setting inbound call flows, business hours, agents, and call groups.
When the losing carrier accepts the port-out request, both carriers will schedule the date the number will be moved to our network.
The number will be ported to CloudTalk’s carrier on the agreed-upon date and will thereby become active in your app.
Why Choose CloudTalk as Your Aircall Alternative?
Outages, audio issues, poor customer support, and a limited selection of features and international numbers are just a few of the reasons businesses choose Aircall’s #1 Alternative. Here’s how Aircall and CloudTalk stack up.
Aspect
Aircall
CloudTalk
Starting Price
$30 per user/month.
$25 per user/month.
Call Quality
Cited as the most common issue with the service on review portals.
Crystal-clear quality, ensured by carriers worldwide.
Primarily relies on chatbots, self-service, and a ticketing system.
On top of self-service and ticketing, offers 24/7 live support.
Need proof? Here’s what Poliglota achieved after switching from Aircall:
“The transition to CloudTalk was super smooth. Actually, agent productivity grew by 10% just as a direct result of the switch. We thought our sales team couldn’t handle more than 15 daily leads, but this year, on some days, they took care of 30 and even won more deals.”
Franco Viale Leyva
Head of Commercial Performance at Poliglota
30%Increase in outbound success rates
10%Increase in agent productivity
25%Decrease in leads lost
Switch Today & Succeed
Sometimes, things don’t work out, and that’s okay. Businesses often switch from their old providers to new solutions, with outages, customer support, and missing features being the main reasons why subscribers leave Aircall.
Luckily, you don’t have to worry about that with CloudTalk. As you’ve seen, the Aircall number process is quick and easy. All that’s left to do is…
Make the switch and start seeing results from day one.
The duration of number porting can vary depending on several factors, including the specific telecommunications provider involved, the complexity of the porting process, and any unforeseen technical issues.
In general, number porting typically takes anywhere from one to ten business days to complete. However, some providers may offer expedited services for an additional fee.
The cost of number porting also varies depending on the telecommunications provider and the specific service plan or package you have. Many providers offer number porting as a free or low-cost service as part of their customer retention efforts.
However, there may be nominal administrative fees associated with the process, especially if you’re porting a number between different service providers. It’s advisable to check with your current and prospective providers for any applicable charges.
You’d want to port your number if you’re switching phone service providers—like moving from Aircall to CloudTalk—but want to keep your existing number. This is especially important for businesses to maintain customer relationships, avoid missed calls, and reduce disruption during the switch.
The specific device requirements for porting a number depend on the type of service you’re using (e.g., mobile, landline, VoIP) and the telecommunications provider involved. In most cases, you’ll need a compatible device that supports the service you’re switching to.
For mobile number porting, ensure that your device is unlocked and compatible with the new carrier’s network technology (e.g., GSM, CDMA). For landline or VoIP number porting, you may need a compatible router or adapter to connect your existing phone equipment to the new service.
Number porting involves coordination between multiple telecommunications carriers and regulatory authorities to ensure the accurate transfer of phone numbers while maintaining service continuity.
The process may also require verification and validation of customer information to prevent unauthorized transfers. Delays can occur due to administrative processing, technical issues, or discrepancies in the information provided.
Additionally, regulatory requirements and industry standards may impose certain waiting periods to prevent fraud or abuse of the porting system.
While the duration of number porting is largely dependent on the procedures and policies of the involved telecommunications providers and regulatory authorities, there are some steps you can take to expedite the process:
– Ensure all required information is accurate and up to date. – Coordinate closely with both providers. – Pay extra for expedited services if possible. – Be proactive in providing any requested documentation.
Yes, Aircall supports number porting for iPhone, but the porting itself is done through your Aircall account (not inside the iPhone Settings).
Yes. Porting existing numbers into Aircall is free of charge from Aircall’s side, but your new provider might bill you for the subscription and port-in fees.
No, Aircall doesn’t offer a dedicated app for number porting. The process is handled via support tickets, LOA forms, and provider coordination.
Silvana Lucido is a bilingual B2B copywriter (English–Spanish) with over six years of experience turning complex ideas into clear, engaging content. At CloudTalk, she creates high-impact copy that supports product adoption, boosts conversions, and strengthens brand voice across global markets. Before that, she led content at a fintech startup and worked as a freelance copywriter for companies in HR, eCommerce, hospitality, automotive, and chemical industries. She has also supported and mentored other copywriters, bringing a practical, reader-first approach to every project.
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