Aircall Number Porting: Complete Guide & Tips

In 2024 alone, Aircall suffered four significant outages. Call quality and connection issues remain to be the most criticized aspects of its service on review portals*. 

These are just a few of the reasons why users are switching from Aircall. And if you’re here, you’re clearly considering doing the same. Transferring your Aircall number is the perfect way of switching to a new provider without sacrificing business continuity.

It takes a little work, but it’s nothing difficult. Here, we’ll show you how to prepare for the port-out process, tell you how much it’ll cost and how long it’ll take, and maybe even help you pick out your new provider. 

Continue reading to learn everything you need to know about Aircall number porting.

• On average, Aircall number porting takes around 15 days, during which you need to keep your Aircall account active to finalize the process successfully. Porting out is free, while the cost for porting is between $0 and $30.
  
• The main reasons why businesses choose to switch from Aircall include poor call quality and connections, unreliable customer service, and a lack of advanced call center features and international numbers.
  
• CloudTalk helps keep your business active and thriving with 100% uptime, 160+ international numbers, and 75+ advanced and AI-powered features for both inbound and outbound use cases.

Trying Once Is Better than Hearing a Thousand Times

Try for 14 Days Free

How to Port Your Number from Aircall to a New Provider

So, you’re want to switch from Aircall, but you’re not quite sure where to start. No worries, it’s not a difficult process. However, there are a few things you should know, namely how to prepare for transferring your Aircall number and what to expect from the process.

How to Prepare for Aircall Number Porting?

Number porting is a multi-step process. They say fortune favors the prepared. And it’s no different in this case. If you want your Aircall port out to go as smoothly as possible, you’ll need to do several things. Here’s how to prepare for Aircall number porting:

1. Check for Eligibility: Start by looking at your profile and ensuring there are no issues. Aircall is legally obligated to accept your port-out request as long as you don’t have an outstanding account balance.
   
2. Assess Your Business Needs: Next, consider the reason for your switch. What aspects of Aircall did you like and dislike? Discuss and write down your business needs and wants before looking for a new solution.
   
3. Choose a Suitable Provider: Start googling and create a shortlist of around 10 possible competitors. Cross-reference your list of needs and wants to eliminate poor fits and narrow it down based on pricing, review portals, etc.
   
4. Review Technical Requirements: Look up your selected provider’s article on its port-in process. The hardware and network requirements will usually be the same; however, you may need a PIN/RIO/BTN number to finalize the process. 
   
5. Give Aircall a Heads-Up: Aircall asks that you submit a formal request to their porting support portal at least 10 days before your contract ends so they can set up the port-out. Remember, you’ll need to keep your account active.

How Long Does It Take to Transfer Your Aircall Number?

There are multiple factors that influence how long Aircall number porting takes. These include both providers’ processes, regulatory and contractual obligations, your geographical location, special services, and the volume of porting requests. 

For example, porting your number from Aircall to CloudTalk can take around 15 days – 10 for the set-up process and 5 for the actual migration. However, depending on the type of number you want to port, it can take longer.

How Much Does Aircall Number Porting Cost

The good news is that Aircall doesn’t charge you for transferring your Aircall phone number to another provider, nor does their page mention anything about potential early cancellation fees. 

That means the only costs you need to worry about are your new tool’s subscription, including any additional numbers or features you wish to purchase, as well as the port-in fee. 

In CloudTalk’s case, the price ranges between $0 and $30 per request, with an additional variable cost depending on your and the numbers’ geographical location.

You can learn more about our Porting Pricing and Coverage here.

How to Port Your Number to CloudTalk

Ready to port your Aircall phone number? In that case, here’s everything you need to know about how to port a number from Aircall to CloudTalk or another provider as simply as possible.

#1: Make Sure You Have Everything You Need:

You need to fulfill several requirements to be eligible for porting your number to CloudTalk. This includes:

• A number type for a country supported by our country coverage.
  
• An active CloudTalk account.
  
• An active account with your current provider.
  
• The ported phone number(s) ready and configured in CloudTalk.

#2: Ensure Your Number Can Be Ported:

There are two situations when it might be impossible to port your number. The first is that CloudTalk doesn’t offer the specific country/format combination you requested. The other is that your service provider doesn’t allow number porting.

In either situation, you can purchase a different number alternative from our selection of 160+ globally available phone numbers.

#3: Submit All The Necessary Documentation:

To start a porting request for your existing phone numbers, send us an email to porting@cloudtalk.io with the subject “Port-in request” and provide us with the following:

• The numbers you want to port in an E. 164 international format (e.g., +442012345678).
  
• Name of your current service provider for the numbers you want ported.
  
• Name of the range holder or underlying carrier. This can be different from the service provider, so ask your current VoIP company.
  
• Name of the person, company, or organization the number is registered under with your current service provider.
  
• Full registered address of the person, company, or organization the number is registered under with your current service provider. This may be different from your billing address, so make sure to double-check.
  
• A copy of your last bill for the numbers you want to port.

#4: Fill Out The Letter Of Authorization:

After you make your porting request, our team will check if the number is portable from our side. If it is, we’ll provide you with an LOA (Letter of Authorization) template to fill out and ask you for any other documents that may be required. 

Please take care when filling out the LOA to ensure all the information submitted is correct.

#5: Wait While CloudTalk Takes Care Of The Rest:

Once the LOA and all signed documents are received, the process is as follows:

• CloudTalk will add the number to your dashboard so you can start setting inbound call flows, business hours, agents, and call groups.
  
• When the losing carrier accepts the port-out request, both carriers will schedule the date the number will be moved to our network.
  
• The number will be ported to CloudTalk’s carrier on the agreed-upon date and will thereby become active in your app.

#6: Start Calling With Your (Old) New Number:

In total, the set-up process will take 1-10 days, and migration around 5 days. Once everything is done, you can log into your CloudTalk account and start calling again!

• CloudTalk and our partnered “gaining” carrier will submit all documents to the current “losing” carrier.
  
• CloudTalk will add the number to your dashboard so you can start setting inbound call flows, business hours, agents, and call groups.
  
• When the losing carrier accepts the port-out request, both carriers will schedule the date the number will be moved to our network.
  
• The number will be ported to CloudTalk’s carrier on the agreed-upon date and will thereby become active in your app.

Why Choose CloudTalk as Your Aircall Alternative?

Outages, audio issues, poor customer support, and a limited selection of features and international numbers are just a few of the reasons businesses choose Aircall’s #1 Alternative. Here’s how Aircall and CloudTalk stack up.

Need a proof?

After switching from Aircall, Poliglota

• Increased outbound success rates by 30%
• Increased agent productivity by 10%
• Decreased leads lost by 25%

Switch Today & Succeed

Sometimes, things don’t work out, and that’s okay. Businesses often switch from their old providers to new solutions, with outages, customer support, and missing features being the main reasons why subscribers leave Aircall.

Luckily, you don’t have to worry about that with CloudTalk. As you’ve seen, the Aircall number process is quick and easy. All that’s left to do is…