Aircall vs RingCentral

Name: Aircall vs RingCentral: Which One Is Best For Your Business? - CloudTalk
Brand: CloudTalk

Is either VoIP provider right for you? Compare both with CloudTalk and decide which is the best fit for your business’s needs.

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Aircall vs RingCentral and How They Compare to CloudTalk

8 companies

Property

Annual price overview
(per user/per month)

Free trial

Integrations

Mobile application

Minimum amount of users

Extensions

Click to Call

Call recording

Call tagging

Local numbers

Toll-free numbers

Smart dialer

Automated Call Distribution (ACD)

Open API

Customer support options

Cloudtalk

$25 – $50

Yes – 14 days. Doesn’t require a credit card.

35+ integrations. CRM integrations include industry leaders like HubSpot, Zapier or Intercom.

Yes, compatible with both Android and iOS. Available in a Starter plan.

One user within all plans. CloudTalk has no maximum number of users.

Up to 8-digit extensions with site codes from a Premium plan.

Available in all plans.

1 free local number for each plan.

Available in all plans.

Yes, we also offer predictive and power dialers.

Customer support available 24/7. We offer email, phone, chat support, and an option of a dedicated account manager.

Pinned

Aircall

$30 – $50

Yes – 7 days. Doesn’t require a credit card.

Integrates with 100+ external tools for CRM, Helpdesk, E-commerce, etc.

Yes, compatible with both Android and iOS.

Minimum 3 users in both the Essentials and Professional plan.

Three-digit extensions in all plans.

Available in all plans.

1 free local number for each plan.

Available in all plans for local use.

Power and Predictive Dialer on higher plans.

Does not mention this feature.

The Essentials plan offers 24/5 support. Customers on the Professional plan get one-on-one onboarding and a dedicated account manager.

RingCentral

$19.99 – $49.99

Yes – 30 days. Requires a credit card. Trial is limited to a maximum of five users and two desktop phones.

Basic integrations from second – Standard plan. Advanced integrations from a Premium plan.

Yes, compatible with both Android and iOS.

Minimum one user within all plans.

Available in all plans.

Does not mention this feature.

On-demand in Essential and Standard, included in Premium and Ultimate plans.

Does not mention this feature.

Available as an add-on.

Does not mention this feature.

Offers live chat, community forums, online support, and FAQ.

Discuss the detailed comparison and choose your winner.

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Aircall vs RingCentral

Pricing: Which Service
Fits Your Budget?

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Aircall offers an Essentials and a Professional plan + an option to set up a custom plan. The two regular plans cost $30 – $50 per user/month, billed annually.

There’s no option for a monthly payment plan.

RingCentral offers 4 plans, which range in price from $19.99 and $49.99 per if paid annually, $29.99 – $59.99 if paid monthly.

RingCentral is a cheaper solution and its plans seem to be more convenient for companies who seek short-term subscriptions.

Result

Features: Which Phone System
Powers Your Team Better?

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Aircall offers over 45 features and you can integrate it directly with more than 100 tools. The software comes with advanced functions such as IVR, Click-to-dial, CTI or Warm transfer.

RingCentral also integrates with over 100 systems and offers 50+ features. It has many call handling and call management features. Each RingCentral plan also lets you assign extensions.

While both systems offer an impressive amount of integrations, RingCentral has a higher number of tools than Aircall.

Result

Customer Satisfaction: Which
Service Has the Happiest Customers?

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Aircall rates 4.3 / 5 on both G2 (573 reviews) and on Capterra (276 reviews).

Customers love Aircall thanks to ease of setup and visually appealing interface.

However, users often complain about the unreliability of the software.

RingCentral had a score of 4.2 / 5 on Capterra (928 reviews) and 3.9 / 5 on G2 (616 reviews).

Users mainly value advanced texting and audio quality. On the contrary, some RingCentral customers claim that the system occasionally does not alert them to missed calls or voicemails.

Around 82% of users would recommend RingCentral to their peers. But based on G2 and Capterra reviews, Aircall comes out as a more popular solution.

Result

In order to determine which solution performed better with regard to customer satisfaction, we explored ratings and reviews on established portals — G2 and Capterra.

Not convinced?
Meet CloudTalk!

Cloudtalk’s calling software is earning more and more recognition with each passing day. We ranked 3rd of the top 30 HubSpot Integrations by G2 Industry Leaders.

CloudTalk also works seamlessly with all HubSpot plans. If you are a loyal HubSpot user, our software should be your number 1 option.

How CloudTalk compares to Aircall and RingCentral

Aircall offers 45 features and RingCentral over 50. We have you covered with 100+ advanced tools to serve and support all business needs.

RingCentral users miss a certain level of automation that CloudTalk excels in. How much time and energy can you save simply by automating your case logging?

CloudTalk offers Smart Dialer and Power Dialer. Aircall doesn’t mention Smart dialer, RingCentral displays neither of the advanced dialing options.

According to G2, CloudTalk is the number one best Aircall alternative.

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Pricing: Transparent memberships for businesses of any size

CloudTalk may be on the more expensive side — with plans ranging between $25 and $50 user/month paid annually — yet we offer high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.

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Features

CloudTalk shines when it comes to performance tracking and call management tools. For example, we offer powerful analytics tools, skill-based routing or 3-way calling. Unlike its competitors, CloudTalk also excels in automation. For example, we automated case logging.

Expore Features

Advantages and reviews of CloudTalk

Still not convinced? Our results speak for themselves

14 days of free trial

There are no hidden charges and no need to add credit card details when subscribing for a free 14-day trial.

24/7 Customer Support

Our dedicated customer support team always puts a smile on your face by answering your questions promptly.

Set up in less than 5 min.

Our software has a user-friendly interface, it’s simple and practical. It can be set up in less than 5 minutes. No need for IT support.

9 globally distributed centers

Instead of relying on a single partner, we have built strong relationships with telco partners all across the world which helps us secure better calling routes and offer stronger connections.

G2 Reviews proof

The transition to CloudTalk was super smooth. Actually, agent productivity grew by 10% just as a direct result of the switch. We thought our sales team couldn’t handle more than 15 daily leads, but this year, on some days, they took care of 30 and even won more deals.

Franco Viale Leyva
Head of Commercial Performance at Poliglota

Our call volume tripled in only 2 years. Today, our agents get around 100,000 calls per quarter versus 30,000 back in 2020. With CloudTalk, we can now handle all of this communication easily. It was an excellent choice.

Frederico Lopes
Head of Customer Service at DiscoverCars

CloudTalk has grown on us from the very first moment. It’s a part of our daily workflow. Everyone in the company finds uses for it. From sales to support or onboarding. Without CloudTalk, we wouldn’t provide such outstanding service.

Pavel Pribis
CEO of Boataround

Aircall vs RingCentral