Call Center Software Pricing

Starter

15 €

per user/month
billed annually

Features

Unlimited inbound & intracompany calls
Click to call
Automated call distribution
Mobile app
Unlimited call queuing
International numbers
(70+ countries)

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Essential

20 €

per user/month
billed annually

Features

All Starter features, plus...
Advanced analytics with unlimited history
Real-time client dashboard
One-to-one onboarding session
Integrations to other systems
Open API
Unlimited concurrent calls
Skill-based routing
Smart queueing

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Expert

35 €

per user/month
billed annually

Features

All Essetial features, plus...
Salesforce integration
Power dialer
Smart Dialer
Wallboards
Dedicated account manager
Speech to text
Sentiment & CSAT score

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Custom

Features

All Expert features, plus...
Custom onboarding
Unlimited outbound calls
(Flat rates)
Enterprise-level security
Developer support
Custom reporting
SLA

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Detailed pricing overview

Price per user per month (billed annually)

Minimum number of users

Maximum number of users

unlimited

Phone number included in the plan

1 local number free

Price of each additional number per month

from 6 €

Maximum number of callers in queue

unlimited

Free inbound calls & internal calls (toll-free excluded)

Storage for recordings

1 month

unlimited

Price of outbound calls

per min

Package comparison

Compare the packages and find the right one for you

Call queuing

Call recording

Internal calls / Extensions

Voicemail

Mobile app

International numbers

Toll free numbers

Short numbers

Number porting

Fax to email

Business hours

–

Personalized greetings & music

–

Internal phone number tags

–

SMS / Text messages

will be available in Q4/2019

Conference calls

–

Call masking

–

Intelligent call routing

Automated Call Distribution (ACD)

Advanced dial plan

–

Caller-based routing

–

Preferred agent

–

Automatic outbound caller ID

–

Ring groups

Automated call redirection

–

Interactive Voice Response (IVR) menu

–

Skill-based routing

–

Smart routing

–

Productivity

Ring on speakers

Voicemail by email

Click to Call

Desktop notifications

Callback

–

Smart detection of resolved missed calls

–

Call tagging

–

Mandatory tagging

–

Comment on calls

–

Custom fields

–

Contact tagging

Real-time customer card

–

After-call work

–

Blacklist

–

Transfer

–

Speech to text

–

Smart dialer

–

Power dialer

–

Integrations

Contact importer

Contact history

Shared contacts

Contact details before picking up the call

Create tasks directly from CloudTalk

–

API

–

Access to developer API support

–

Integrations

–

Salesforce Service Cloud integration

–

Salesforce Sales Cloud integration

–

Statistics and monitoring

Call statistics

Advanced analytics with unlimited history

–

Call monitoring

–

Agent reporting

–

Real-time client dashboard

–

Sentiment & CSAT Score

–

in progress

Sentiment Analytics

–

in progress

Wallboard

–

Custom reporting

–

Utilities

Security

Online user management

Unlimited concurrent calls

–

Responsive web admin

Customer support

Help center access

Email support

Phone support

–

Onboarding coach

–

One-to-one onboarding sessions

–

Dedicated account manager

–

SLA

–

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Please note that our prices are VAT exclusive. VAT will be billed to EU customers in line with the applicable rates of their member state unless a valid VAT number is provided.

Have a question you need answered?

If you have any questions regarding CloudTalk or the registration process, please get in touch at

+1 888-487-1675

[email protected]

How does free trial work?

Simply send us your contact information and we will send you access to a free CloudTalk trial with no strings attached. You can immediately start making phone calls with CloudTalk.

What are your outbound call prices?

Each package includes one local or toll-free number for free. Prices of outbound calls vary, please contact us for more details.

Who is an user?

Users work for your company and communicate with your existing and potential clients. You can add or remove users in just a few clicks anytime you need. As a user you can imagine your agent, supervisor, analyst, administrator etc.

Can I change my subscription plan anytime?

Yes. With CloudTalk, there are no strings attached. Your plan can be upgraded or downgraded anytime you need.

Can I use CloudTalk for more activities?

Definitely. CloudTalk can be used in many different ways, be it customer support, contact center, virtual phone system or active call center. Our solution is perfect for companies operating several e-commerce at the same time in need of separate customer support for each e-commerce.

What about data safety?

The safety of your data is our topmost priority. CloudTalk uses third-party data centers with industry-standard certifications (Tier III+ or IV, ISO 27001, PCI-DSS). All facilities include physical protection. Interface is accessed through an encrypted SSL connection. You can read more at our page dedicated to Security.

Do you provide discounts for new customers?

Yes, if you sign up for CloudTalk for 12 months in advance, you will get more than 30% discount on the price of your package.

Pricing for every business, at any stage

Detailed pricing overview

Package comparison

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