Pricing for every business, at any stage

Try any plan free for 14 days. No hidden fees. No commitments.

Monthly billing
no contract
Annual billing
Save 30%
Starter
10 €
per user/month
billed annually
 
Start free trial
Essential
20 €
per user/month
billed annually
 
Start free trial
Expert
35 €
per user/month
billed annually
 
Start free trial
Custom
Contact us
for tailor-made
offer
 
Contact us
1000+ satisfied clients have benefitted from our call center software
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Detailed pricing overview

 
Starter
Essential
Expert
Custom
Price per user per month (billed annually)
10
20
35
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Minimum number of users
1
1
1
1
Phone number included in the plan
one local or toll-free number free*
one local or toll-free number free*
one local or toll-free number free*
one local or toll-free number free*
Price of each additional number per month
from 6 €
from 6 €
from 6 €
from 6 €
Maximum number of callers in queue
unlimited
unlimited
unlimited
unlimited
Free inbound calls & internal calls (toll-free excluded)
 
 
 
 
Storage for recordings
1 month
unlimited
unlimited
unlimited
Price of outbound calls
per min
per min
per min
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Package comparison

Compare the packages and find the right one for you

Voice features
Starter
Essential
Expert
Custom
Call queuing
 
 
 
 
 
Call recording
 
 
 
 
 
Internal calls / Extensions
 
 
 
 
 
Voicemail
 
 
 
 
 
Mobile app
will be available in Q3/2019
will be available in Q3/2019
will be available in Q3/2019
will be available in Q3/2019
International numbers
 
 
 
 
 
Toll free numbers
 
 
 
 
 
Short numbers
 
 
 
 
Number porting
 
 
 
 
Fax to email
 
 
 
 
 
Business hours
 
–
 
 
 
Personalized greetings & music
 
–
 
 
 
Internal phone number tags
 
–
 
 
 
SMS / Text messages
will be available in Q3/2019
will be available in Q3/2019
will be available in Q3/2019
will be available in Q3/2019
Conference calls
 
–
 
 
 
Call masking
–
 
 
 
Intelligent call routing
 
 
 
 
Automated Call Distribution (ACD)
 
 
 
 
 
Advanced dial plan
–
 
 
 
Caller-based routing
 
–
 
 
 
Preferred agent
 
–
 
 
 
Automatic outbound caller ID
 
–
 
 
 
Ring groups
 
 
 
 
 
Automated call redirection
 
–
 
 
 
Interactive Voice Response (IVR) menu
 
–
 
 
 
Skill-based routing
 
–
 
 
 
Smart routing
–
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contact us
contact us
Productivity
 
 
 
 
Ring on speakers
 
 
 
 
Voicemail by email
 
 
 
 
Click to Call
 
 
 
 
Desktop notifications
 
 
 
 
Callback
–
 
 
 
Call tagging
–
 
 
 
Comment on calls
–
 
 
 
Custom fields
 
–
 
 
 
Contact tagging
 
–
 
 
 
Real-time customer card
 
–
 
 
 
After-call work
–
 
 
 
Blacklist
 
–
 
 
 
Transfer
–
 
 
 
Speech to text
–
–
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contact us
Power dialer
 
–
–
 
 
Integrations
 
 
 
 
Contact importer
 
 
 
 
Contact history
 
 
 
 
 
Shared contacts
 
 
 
 
 
Contact details before picking up the call
 
 
 
 
 
Create tasks directly from CloudTalk
 
–
 
 
 
API
 
–
 
 
 
Access to developer API support
–
 
 
 
Integrations
 
–
 
 
 
Salesforce Service Cloud integration
–
–
 
 
Salesforce Sales Cloud integration
–
–
 
 
Statistics and monitoring
 
 
 
 
Call statistics
 
 
 
 
 
Advanced analytics with unlimited history
–
 
 
 
Call monitoring
 
–
 
 
 
Agent reporting
 
–
 
 
 
Real-time client dashboard
 
–
 
 
 
Sentiment & CSAT Score
–
–
in progress
in progress
Sentiment Analytics
–
–
in progress
in progress
Wallboard
 
–
–
 
 
Custom reporting
 
–
–
–
 
Utilities
 
 
 
 
Security
 
 
 
 
 
Online user management
 
 
 
 
 
Unlimited concurrent calls
 
 
 
 
 
Responsive web admin
 
 
 
 
 
Customer support
 
 
 
 
Help center access
 
 
 
 
Email support
 
 
 
 
Phone support
–
 
 
 
Onboarding coach
–
 
 
 
One-to-one onboarding sessions
–
 
 
 
Dedicated account manager
–
–
 
 
SLA
–
–
–
 
 
Get started
Get started
Get started
Get started
 

All prices are excluding 20% VAT. VAT is added in accordance with Section 15(3) of Act No. 222/2004 Coll. on VAT. For EU non-taxable persons, VAT rate valid in the Member State of consumption is applied.

Have a question you need answered?

If you have any questions regarding CloudTalk or the registration process, please get in touch at

+1 888-487-1675

[email protected]

How does free trial work?
Simply send us your contact information and we will send you access to a free CloudTalk trial with no strings attached. You can immediately start making phone calls with CloudTalk.
Each package includes one local or toll-free number for free. Prices of outbound calls vary, please contact us for more details.
Users work for your company and communicate with your existing and potential clients. You can add or remove users in just a few clicks anytime you need. As a user you can imagine your agent, supervisor, analyst, administrator etc.
Yes. With CloudTalk, there are no strings attached. Your plan can be upgraded or downgraded anytime you need.
Definitely. CloudTalk can be used in many different ways, be it customer support, contact center, virtual phone system or active call center. Our solution is perfect for companies operating several e-commerce at the same time in need of separate customer support for each e-commerce.
The safety of your data is our topmost priority. CloudTalk uses third-party data centers with industry-standard certifications (Tier III+ or IV, ISO 27001, PCI-DSS). All facilities include physical protection. Interface is accessed through an encrypted SSL connection. You can read more at our page dedicated to Security.
Yes, if you sign up for CloudTalk for 12 months in advance, you will get more than 30% discount on the price of your package.
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