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10 Tips for Reducing Technical Support Ticket Reply Times [+Checklist]

Technical customer support can be tricky. Customers are demanding nowadays. If you disappoint them, they are only one Google search away from your competitor. On the other hand, fast support builds affection and trust.

The Psychology Of Selling: 15+ Psychological Principles On How To Improve Your Sales

Sales psychology lets you read your customers like an open book. How they make their purchase decisions, how they think about your brand, how they react to certain stimuli, and much more.

10 Ways to Increase Productivity in Your Call Center

Feel like your sales team is stuck in a rut? Is your call center lagging behind the competition? Implement some of the methods detailed in our new, free eBook, and you’ll have your team breaking records every month.

How to choose a VoIP package for your business

Long office meetings turned into virtual ones, the daily 9 to 5 schedule into flexible remote work, and landline calls started to slowly be replaced by VoIP – a solution that is cheaper, easier to set up, and far more adaptable than analog lines.

10 Reasons Why Your Customer Service Team Is Broken and How to Fix It

Delivering high-quality customer service requires a great deal of time — something in short supply for many scaling businesses. The tips in our new eBook will help you work smarter, not harder, to achieve excellent customer service.

Customer Care Benchmark Report 2023: What Works and What Doesn’t

We’ve singled out the very best customer care initiatives, as well as those that may not bring a good return on investment. Enjoy our free ebook, which will help you to stand out among your competitors in 2023.

12 Features to Be on the Lookout For When Choosing Your Call Center Software

Whether you run a small business with a handful of employees or an enterprise company with hundreds of customer support agents, this free ebook will help you get a sense of the kinds of features you’ll want your call center software to include.

Comparison Report 2023: Top Contact Center Software Providers

Compare CloudTalk with the top contact center software providers based on available data from G2 product categories: VOIP, Contact Center Operations Software, and Outbound Call Tracking in 2023.

How to Provide Excellent Customer Service

We live in customer-centric times. To stay competitive, businesses need to create a positive experience for customers right from the first moment they become interested in a product or service.

Women In Saas and Their Journey In This Fast-Paced, Ever-Changing Industry

16 inspirational interviews with women from the SaaS world who decided to take the plunge and enter the fast-paced world of technology and innovation.

100+ Power Words and Phrases For Your Call Center Agents

An invaluable resource for agents who find themselves grasping for the right words when speaking with clients or simply those who struggle with confidence on the phone.

8 Best Cloud Contact Center Tools for 2023

Looking for a new cloud-based contact center system? Thanks to this eBook, you will be able to quickly orient yourself in the market and make the best choice for your business.

5 Best IVR Solutions To Test Out In 2023

IVR system becomes a virtual digital receptionist by handling simple questions without taking up the agent’s time. Our quick comparison of the most popular tools should give you an idea of which one might be the best fit for your company.

The Ultimate Guide to Outbound Sales In 2023

Despite the growing popularity of inbound marketing, outbound sales tactics can still be a great asset to your business. CloudTalk prepared a comprehensive guide to help you learn how to use it to its full power!

7 Best Cold Calling Templates

Cold calling can be an effective way to gain new clients or offer new products to existing ones. After reading this ebook and going through call templates, your agents will be ready to start making successful cold calls and thus closing more deals.

Customer Support Trends For 2023

…all the trends that we expect in 2023 will revolve around customers’ needs and the transition from offline to online. We’ve compiled these trends into 4 categories, with research and tips that will help you prepare your customer support for the upcoming year.

Buyer’s Guide For Call Center Software

Choosing the best call center software for your contact center or call center is crucial. Download a free step-by-step guide on how to choose the best call center software in 2023.

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