FREE E-BOOK

10 Ways to Increase Productivity in Your Call Center eBook

Get the most out of your call center employees with these 10 proven methods for increasing productivity.

Everything you need to know
about this e-book

Get a detailed overview of the 10 ways you can have happier customers and employees, as well as more revenue.
No job is done well without the proper tools of the trade. In this ebook, we offer a quick run-through of the productivity-boosting features that a VoIP solution like CloudTalk can provide.
You can’t improve what you don’t measure. Learn how to set the right goals and KPIs and keep your agents focused and on track.

"With CloudTalk's Analytics I now get to see every step of the way. We can find discrepancies between our agents and gain a much better understanding of our teams' setup."

Nelly Donnelly Service Delivery Manager

See Nokia customer story

"CloudTalk improved our team's cost and efficiency. The script feature allows us to lead the calls in a much more systematic way, as well as all the action buttons to trigger actions directly into our backend."

Yohann Bensadoun Global Supply Growth

See Glovo customer story

"Our call volume tripled in only 2 years, from around 10,000 calls to 30,000 per quarter and with CloudTalk, we can now handle all of this communication easily. It was an excellent choice."

Frederico Lopes Head of Customer Service

See DiscoverCars customer story

"We have seen a significant increase in our outbound call volume since we started using CloudTalk and we can now reach out to more prospects and customers than ever before."

Elay Sasson Call Center Manager

See MyHeritage customer story