Great customer experience knows no borders

Coverage in 160 countries means access to 160 new markets. Numbers starting at just $6.

Note: Some numbers require proof of business registration according to local laws. Some countries have more stringent requirements than others. For a complete list of number acquisition requirements from the countries we offer, please refer to our dedicated help center article regarding this topic.

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What real users are saying

The inside scoop from actual CloudTalk customers.

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From 20-Minute Waits to 3-Minute Service

“With CloudTalk, we dropped our missed calls from 80% to 16% and cut wait times by over 85%, while scaling from 2 to 20+ agents.”

Flor Bogdanova
Customer Success Manager
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40% Lift in Call Connections

“With CloudTalk, our pre-sales team stopped wasting time on dropped calls and started having more of the right ones.”

Mariana Raña
Product Manager
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20% More Efficient Call Handling

“We replaced personal phones and manual processes with a scalable VoIP solution and saw a 20% jump in team productivity.”

Freddy Lee
Sales and Marketing Director
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40% Fewer Missed Calls

“We replaced personal phones and manual processes with a scalable VoIP solution and saw a 20% jump in team productivity.”

Freddy Lee
Sales and Marketing Director
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From 3 Phone Systems to One Source of Truth

“Before CloudTalk, our data was scattered. Now, everything lives in HubSpot — connected, visible, and fully unified.”

Stephen Cavanagh
Director of Support & Services
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66% More Capacity Without Hiring

“CloudTalk made it easy to scale support fast: we cut handle time by 33% and now handle 66% more calls per agent.”

Jessica Dungo
Customer Service Disputes Manager
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Frequently Asked Questions about Country Coverage

All you need to know about country coverage and virtual phone numbers for business from CloudTalk.

Country coverage is the list of countries where CloudTalk can actually sell you a phone number, and which number types you can get in each one. It helps your business because a familiar caller ID is often the difference between a call that gets answered and one that gets screened: people pick up numbers they recognise, and ignore the ones they do not.

Check the country you are moving into before you promise the market to your team: what we can sell there decides how quickly you can start. For the wider picture of running numbers across several countries at once, see our international numbers page, and for the per-country paperwork and wait times, the Help Center coverage article.

The most popular countries for CloudTalk virtual numbers are the United Kingdom, the United Arab Emirates and the United States, followed by the larger European and Asia-Pacific markets. These are the ones teams ask us for most often:

Besides the most popular ones, CloudTalk offers virtual numbers for dozens of other countries, which you can find in the table above. In case you haven't found the country you want to do business in, contact our sales team.

A local (geographic) number is a number tied to the area code of one city or region, so a customer in Madrid sees a Madrid prefix when you call. It is the most widely available type we sell and usually the cheapest, starting at $6 per month with no activation fee in most countries.

Some countries will only issue one to a company with a registered address in that region. You can check the monthly fee, the activation fee and the address rules per country on our geographic numbers pricing page, and the full requirement list sits in the Help Center.

A national number is a non-geographic line that works across an entire country instead of one city, so it suits teams selling nationwide that do not want to look tied to one region. Calling out costs you the same as it would on a local number, and you can see the per-country price on our number pricing page.

What the person calling you pays is set by their own carrier, not by CloudTalk, so it can differ from one network to the next inside the same country.

A mobile number is a number on your country's mobile prefix, the same range a SIM card would use, except nothing is tied to a physical SIM. People who ignore unknown landlines often answer a mobile number, which is why outbound teams ask for them, and you can check availability and price per country on our number pricing page.

We sell mobile numbers in a limited set of countries. In some of them the mobile number sends and receives SMS as well, and in a few it does SMS only and cannot take calls, so check the country you need before you plan a campaign around it.

A toll-free number is a number that is free for the person calling you, because you pick up the cost of the call instead. They start 800, 0800 or 1-800 depending on the country, and they are the usual choice for a support line where the price of the call should never be the reason someone does not ring.

Toll-free numbers are priced differently from local ones and many carry an activation fee, so check the country you need on our toll-free numbers pricing page. Reachability rules vary too, and those are listed in the Help Center.

Yes. Every CloudTalk number is a DID: a direct inward dialing number that rings a person or a team directly, instead of landing on a switchboard where the caller has to key in an extension. It is the same thing most people now call a virtual number.

Point a DID at one agent, a ring group or a whole call flow, and change where it lands whenever your team changes shape. The number your customers dial stays the same.

No, only some CloudTalk numbers send SMS. Look for the SMS tag next to a country: it sits on the number type that actually carries SMS there, so in the United States that is the local and toll-free numbers, while in the United Kingdom it is mobile. How messaging works once the number is live is covered on our business SMS page.

Hover the tag to see whether that number handles calling and SMS together or SMS only. Where a country sells more than one option of the same type, the tag reflects the best one. The full per-country reachability list is in the Help Center SMS article.

Yes, we offer numbers for WhatsApp in 55 countries. A WhatsApp number is a CloudTalk number enabled for the WhatsApp Business API, so the number your customers already call can take their WhatsApp messages too, and your team answers calls and chats from the same place. If you are still deciding how to set that up, our guide to getting a virtual phone number for WhatsApp walks through the options.

Two things decide whether it works for you: your account needs to be on the Expert or Custom plan, and not every country we sell numbers in is eligible. The countries, prices and setup steps are in the Help Center WhatsApp guide.

Yes, and for most number types it is routine: porting covers local numbers in 46 countries and toll-free in 43, so your customers carry on dialling the number they already know. Expect a $30 fee per porting request in most countries, around $10 per number, and roughly two weeks from complete paperwork to the number going live. Our number porting page walks through the switch.

Two things catch people out. Just under half of all porting routes need a local address in the country before the regulator will release the number, and mobile is far narrower than the rest: we can port mobile numbers in 10 countries, and in Belgium, Denmark, Spain and Sweden the number becomes voice-only once it moves, so do not start a mobile port if you need SMS on that line. Your exact fee, wait time and address rule are listed per country in the porting pricing and coverage article.

A virtual number costs from $6 per month. What you pay above that depends on the country and the number type: local numbers are typically around $10 a month and toll-free closer to $15, while a few hard-to-source markets cost considerably more. Most local numbers carry no activation fee at all, and you can look up any country on our number pricing page.

The number is only part of the bill. It sits on top of a CloudTalk subscription, billed per user per month from $25, so budget for the seat and the number together. Our pricing page shows what each plan includes.

No, a number on its own is not something you can buy: it has to sit on a CloudTalk subscription, because the number is only useful once there is a phone system answering it. So you are paying for two things, the seat and the number.

If you want to hear the line before you commit to either, start a 14-day free trial. It comes with a testing number, so you can make and take real calls before you buy a number of your own.

You can buy most numbers yourself, straight from the dashboard. For countries that need no documents, including the United States and Canada, the purchase is instant: pick the number, pay, and it is live in minutes instead of days.

Where a country's regulator wants paperwork, the order goes to our numbers team instead, and that is one-time friction rather than a permanent one. Once your documents are approved, reordering the same number type is instant, and instant reordering now covers 20 different number types. The full flow is in the guide to buying numbers.

You get a virtual number with CloudTalk in four steps. Most of the waiting happens after step four, because around seven in ten numbers need a document checked with the carrier before they can go live:

  1. Create your account and try CloudTalk free for 14 days.
  2. Pick a plan, then add the number you need from the dashboard.
  3. Install the app and route incoming calls the way your team works.
  4. Upload any documents the country requires, then activate the number and start calling.

Getting a virtual number takes days to weeks depending on the country, and none of them are instant. Of the numbers with a published lead time, about a third clear in five business days or less, a third take up to twenty, and a third take longer because the local regulator is slow.

The clock starts when your documents are complete, so the fastest thing you can do is send them in full the first time. Lead times per country are listed in the Help Center coverage article.

Most countries need documents before you can get a number, but not all of them: roughly one number in four needs no paperwork and can be activated straight away. The rest ask for some combination of company registration, proof of ID for a company representative and a service address, and a few want that address to be in the same city as the number.

Requirements are set by each country's regulator, not by CloudTalk, and they change. The per-country list lives in the Help Center.

If we do not offer numbers in the country you need, ask us anyway. The table above is what we hold in stock, not the limit of what we can source: for a country outside it we go to our carrier partners and try to order the number for you, and a quick conversation with our team is the fastest way to find out.

Special orders take longer and a carrier may charge an admin fee. You only pay if we find a number you want to keep, and CloudTalk adds nothing on top of that fee.

Yes, CloudTalk offers both. You can buy local, national, mobile and toll-free numbers in 160+ countries from the dashboard, assign them to whichever team or agent should answer, and route calls by country, time zone or working hours. Our international numbers page covers how that works day to day.

Call quality is backed by a 99.999% uptime SLA. And you can verify coverage market by market before you commit to one: we list which number types genuinely exist in each country, instead of a single headline figure that stops being true the moment you check a specific one.

CloudTalk is the stronger Aircall alternative when coverage decides it: numbers in 160+ countries, single-seat plans from $25 per user per month, and no three-user minimum to clear before you start. The full feature and pricing comparison sits on our Aircall alternative page.

If you are weighing up more than one vendor, the head to head against the rest of the market is on our VoIP alternatives overview. Whichever way you lean, check the specific markets your team calls into: coverage is easy for any vendor to claim and quick for you to verify.

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