Engage Leads Globally via WhatsApp Outbound Messages

Start more conversations, close more deals. With WhatsApp Messaging integration, you can connect with customers worldwide in real time, automate follow-ups, and manage everything from one place.

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SOC2 Compliant

ISO 27001

GDPR Compliant

CCPA Compliant

Send Messages That Drive Results

99% Open Rate

Enjoy faster, higher engagement with most messages opened and read in under 3 minutes.

60% Conversion Rate

Drive better conversions with a high-performing channel, outperforming email and SMS (2–5%).

Open Up to 2 Billion+ Users

Tap into a massive global audience active daily on the world’s most popular messaging app.

We’ve helped thousands of global companies

Case studies featuring customers who are building faster.

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Global Sales Engine Powered by Connected Conversations

“CloudTalk’s AI transcripts and analytics make it easier to track talk ratios, discovery depth, and regional performance—all without requiring formal training to get started.”

Marta Santos

SDR Team Lead, Pipedrive

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Revolutionizing Revolut’s Efficiency and Saving 40+ Hours

"Thanks to CloudTalk’s reliability, we could improve sales teams’ performance and close more deals than we could have ever imagined."

Jamie Devlin

Head of Operations

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Increasing productivity for 200 customer support agents

"With CloudTalk's Analytics I now get to see every step of the way. We can find discrepancies and gain a much better understanding of our teams."

Nelly Donnelly

Service Delivery Manager

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Delivering success for Glovo’s customer support team

"CloudTalk improved our team's cost and efficiency. The script feature allows us to lead the calls in a much more systematic way."

Yohann Bensadoun

Global Supply Growth

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WhatsApp Outbound Messages

What is WhatsApp Business For Outbound Messaging?

WhatsApp outbound messaging enables you to send messages directly to customers through WhatsApp, offering a streamlined communication channel for notifications, updates, and customer outreach.

You can automate outbound messages, deliver personalized responses, and handle customer inquiries in one place, making it easy to manage conversations and monitor performance.

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How Does WhatsApp Integration Work?

CloudTalk integrates directly with the WhatsApp Business API, bringing all customer chats in one place. Multiple team members can manage conversations from a shared business number, automate responses, and track interactions—all within CloudTalk’s interface.

To get started, simply request a number enabled for CloudTalk’s WhatsApp integration. Once you're registered with our underlying carrier and approved by WhatsApp/Meta, you’ll be ready to send and receive messages directly through CloudTalk.

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Benefits of WhatsApp Outbound Messages

Fuel Your Business with Every Message

Streamline Customer Outreach

WhatsApp outbound messaging lets you automate follow-ups and send mass messages for product launches, promotions, and updates. It’s a powerful way to manage high volumes efficiently while keeping communication fast and consistent.

Reduce Costs and Scale Faster

Ditch expensive SMS rates—especially for international messaging—and connect with customers worldwide in real time for a fraction of the cost. Reach more people, reduce spending, and keep communication fast, reliable, and scalable.

Unify Communication Management

Centralize calls, SMS, and WhatsApp in one platform to simplify communication and boost team efficiency. With all interactions in one place, your team can track conversations, keep full context, and deliver a more seamless, consistent customer experience.

Improve Customer Engagement

With WhatsApp’s high open and response rates, outbound messaging becomes a effective tool to connect with customers. Integrated with your CRM, it enables you to send personalized offers and messages tailored to each customer, boosting engagement and driving loyalty.

Create a WhatsApp Sales Machine

Turn your messaging into a revenue-driving engine with tools that simplify outreach, speed up responses, and keep your sales process moving.

01
Ready-to-use templates: Build a library of pre-approved messages for common sales scenarios, ensuring your team communicates quickly and consistently.
02
Broadcast lists: Launch new products or promotions with broadcast lists that reach multiple customers at once, while still maintaining a personal, one-on-one feel.
03
Automated workflows: Set up smart message sequences that trigger follow-ups based on customer behavior—like clicks, replies, or no response.

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Generate and Nurture Leads Through WhatsApp

From first touch to final decision, you can guide potential customers through a personalized, high-engagement journey.

01
Instant Access Links: Use WhatsApp QR codes on print materials and click-to-chat links on websites to allow customers to connect easily.
02
Targeted Content by Segment: Group contacts based on industry, interests, or sales stage, then deliver tailored content.
03
Go Beyond Texting: Share videos, infographics, and polls to keep communication dynamic and engaging.

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How to Set Up WhatsApp Integration for Inbound Messaging?

01
In your CloudTalk account, go to the “Integrations” section in the dashboard.
02
Click on WhatsApp chat Integration from the list of available integrations.
03
Select “Add Number” to input the WhatsApp number you wish to integrate.
04
Follow the prompts to verify your number, ensuring it meets the requirements.
05
Set up your messaging preferences and templates.
06
Send and receive a test message to ensure it is working correctly.

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Features

Other features you might like

Flagship Feature

International Numbers

Expand your business to new markets and reach customers all around the world with international numbers available in 160+ countries.

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WhatsApp Inbound Messages

Streamline customer interactions worldwide on WhatsApp and efficiently handle inbound messages.

Learn more

Text Messages (SMS)

Save time and make text messages a crucial part of your marketing strategies by including them in your customer journey.

Learn more

Flagship Feature

Number Porting

Transfer old business numbers from more than 50 countries easily and maintain your connections and corporate identity.

Learn more

Ready to get started?

Join over 5,500+ modern companies that already trust CloudTalk to have MORE and BETTER calls.

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Frequently asked questions

WhatsApp SMS integration itself is not free, as it typically involves costs associated with using the WhatsApp Business automated messages’ API, which charges based on the number of messages sent and received. Additionally, there may be fees associated with the service provider, such as CloudTalk, for access to their platform and features.

WhatsApp Business is a solution that allows users to communicate better with their customers. You can use the platform for alerts, notifications, and customer support. Notably, WhatsApp Business does not support messaging for marketing purposes. But with the CloudTalk integration, you can respond to inbound WhatsApp messages.

WhatsApp is the chatting solution most people are familiar with. Meanwhile, WhatsApp Business is a free service that gives users, like small local businesses, access to various marketing tools to answer questions, support customers, and take orders via chat.

Yes, you can send messages to your customers as long as they have initiated the conversation. Receiving a message opens a 24-hour support window, during which you can reply as often as needed to solve the customer’s question or problem.