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Connect With Leads via WhatsApp Outbound Messages
Transform your messaging strategy with WhatsApp SMS integration to improve outreach, effortlessly send personalized outbound messages, and instantly boost customer engagement.
Ensure Quick Response Times
Easily Reach Your Customers
Deliver personalized messages, complete with hyperlinks, directly to customers.
Speed Up Your Operations
Power up your sales and reach more customers faster with custom templates.
Centralize Communication
Manage, archive, and access calls, SMS, and WhatsApp messages in one place.
"With CloudTalk's Analytics I now get to see every step of the way. We can find discrepancies between our agents and gain a much better understanding of our teams' setup."
Nelly Donnelly Service Delivery Manager
See customer story
"CloudTalk improved our team's cost and efficiency. The script feature allows us to lead the calls in a much more systematic way, as well as all the action buttons to trigger actions directly into our backend."
Yohann Bensadoun Global Supply Growth
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"Our call volume tripled in only 2 years, from around 10,000 calls to 30,000 per quarter and with CloudTalk, we can now handle all of this communication easily. It was an excellent choice."
Frederico Lopes Head of Customer Service
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"We have seen a significant increase in our outbound call volume since we started using CloudTalk and we can now reach out to more prospects and customers than ever before."
Elay Sasson Call Center Manager
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What is WhatsApp Business Integration For Outbound Messaging?
WhatsApp outbound messaging enables you to send messages directly to customers through WhatsApp, offering a streamlined communication channel for notifications, updates, and customer outreach.
This integration automates outbound messages, letting you handle customer interaction within a single platform for timely and efficient communication.
4 Benefits of WhatsApp SMS Integration
Streamline Customer Outreach
Send messages directly to customers through a familiar and widely-used platform. Reach customers with important updates, reminders, or promotions in real-time. Ensure your messages are more likely to be seen and acted upon, streamlining your customer outreach efforts and increasing engagement.
Automate for Greater Efficiency
Automate sending messages based on triggers such as customer actions or scheduled events. Reduce manual workload and ensure timely communication, whether it’s appointment reminders, order confirmations, or follow-up messages. Let reps focus on more complex tasks.
Improve Customer Engagement
Engage with customers through WhatsApp SMS messaging for more interactive communication. Quickly respond to inquiries, resolve issues, or provide updates through a platform that customers are comfortable using. Ensure higher response rates with two-way conversations.
Unify Communication Management
Manage all customer interactions—calls, SMS, and WhatsApp—from one centralized platform to simplify your communication management. Improve workflow, reduce your response times, and ensure that no message goes unnoticed. Offer better customer service and enjoy more streamlined operations.
How Does WhatsApp Outbound Messaging Integration Work?
Once the WhatsApp messaging service is activated, you can automate outbound messages, send personalized notifications, and respond to customer inquiries seamlessly.
Messages are routed through your assigned WhatsApp number, and all communication is tracked within CloudTalk’s interface, making it easy to manage conversations and monitor performance.
How to Set Up WhatsApp SMS Integration for Outbound Messaging?
01
Access your CloudTalk account using your credentials.
02
Go to the “Integrations” section in the dashboard.
03
Find and click on WhatsApp chat Integration from the list of available integrations.
04
Click on “Add Number” to input the WhatsApp number you wish to integrate for outbound messaging.
05
Follow the prompts to verify your WhatsApp number, ensuring it meets the necessary requirements.
06
Set up your messaging preferences and templates for outbound communication.
07
Send a test message to ensure that the integration is working correctly and messages are sent successfully.
Engage leach through Interactive platform.
Other features you might like
Turn your CloudTalk into a much larger and powerful tool
Expand your business toolstack with a business calling software that can be easily integrated into your existing CRMs, ecommerce or helpdesk tools, like Salesforce, Freshdesk, Help Scout, and dozens more.
Have questions?
Is WhatsApp integration free?
WhatsApp SMS integration itself is not free, as it typically involves costs associated with using the WhatsApp Business automated messages’ API, which charges based on the number of messages sent and received. Additionally, there may be fees associated with the service provider, such as CloudTalk, for access to their platform and features.
What is the WhatsApp API in the US?
The WhatsApp API in the US allows businesses to communicate with their customers through the WhatsApp platform using automated messages, notifications, and customer service interactions. This API is designed for medium to large businesses, enabling them to send notifications, respond to customer inquiries, and manage customer interactions at scale.
What is the difference between WhatsApp and WhatsApp Business?
WhatsApp is the standard messaging application for personal use, allowing individuals to send texts, images, and videos to each other. In contrast, WhatsApp Business is designed specifically for small and medium businesses, offering features like business profiles, automated responses, and messaging statistics to help manage customer interactions effectively.
What’s WhatsApp Business?
WhatsApp Business is a free application tailored for small and medium businesses to communicate with their customers more effectively. It provides features such as a business profile with essential information, quick replies to frequently asked questions, automated greetings, and messaging tools to enhance customer engagement. This platform allows businesses to create a professional presence on WhatsApp while streamlining their communication processes.
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