Reach your customers on the channels where they’re most receptive. Send out individual or bulk WhatsApp messages based on approved templates instantly via our Phone App.
Deliver personalized messages, complete with hyperlinks, directly to your customers.
Power up your sales and reach more customers faster with custom templates.
Manage, archive, and access calls, SMS, and WhatsApp messages in one place.
"With CloudTalk's Analytics I now get to see every step of the way. We can find discrepancies between our agents and gain a much better understanding of our teams' setup."
Nelly Donnelly Service Delivery Manager
See customer story
"CloudTalk improved our team's cost and efficiency. The script feature allows us to lead the calls in a much more systematic way, as well as all the action buttons to trigger actions directly into our backend."
Yohann Bensadoun Global Supply Growth
See customer story
"Our call volume tripled in only 2 years, from around 10,000 calls to 30,000 per quarter and with CloudTalk, we can now handle all of this communication easily. It was an excellent choice."
Frederico Lopes Head of Customer Service
See customer story
"We have seen a significant increase in our outbound call volume since we started using CloudTalk and we can now reach out to more prospects and customers than ever before."
Elay Sasson Call Center Manager
See customer story
Expand your business toolstack with a business calling software that can be easily integrated into your existing CRMs, ecommerce or helpdesk tools, like Salesforce, Freshdesk, Help Scout, and dozens more.
WhatsApp is the chatting solution most people are familiar with. Meanwhile, WhatsApp Business is a free service that gives users, like small local businesses, access to various marketing tools to answer questions, support customers, and take orders via chat.
WhatsApp Business is a free-to-use solution allowing users to communicate better with their customers. You can use the platform for alerts, notifications, customer support, and marketing purposes.
However, you can only use WhatsApp Business for outbound messages only as long as you follow the 24-hour window and approved templates for opening/reopening the chat.
Since SMS and WhatsApp messages aren’t mutually exclusive, the best marketing practice is to use them both. However, one advantage WhatsApp has over SMS is that instead of getting a message from a random number, your users will be instantly able to recognize your company via your WhatsApp Profile.
Check out our blog for more tips on how to communicate with your customers.
The amount of messages you can send out within a 24-hour period depends on your associated Meta Business Manager. These limits are put in place by Meta to protect users from spam, and are influenced by your prospects’ feedback.
Tier 0: 250 unique conversations in 24 hours.
Tier 1: 1,000 unique conversations in 24 hours.
Tier 2: 10,000 unique conversations in 24 hours.
Tier 3: 100,000 unique conversations in 24 hours.
Tier 4: Unlimited number of unique conversations in 24 hours.
No, your messages must be based on Meta’s pre-approved templates, which feature variable messages you can customize and personalize to fit your audience. Outbound WhatsApp messages are also limited to only text and hyperlinks. Images, CTAs, and clickable buttons are unavailable to protect users from spam.
Schedule a demo with one of our specialists and gain unparalleled control over your customer’s experience.
IT & Operations
Sales
Customer support
Company-wide
Software & Tech
Financial Services
Professional services
Education & E-learning
Remote teams
Business phone system
Calling for HubSpot
Small businesses
Medium & Large businesses
Zendesk
Pipedrive
Plecto
Salesloft
