Voicemail Drop

Q: How do you use Voicemail Drop?

See our Help Center article, here .

Q: How do you record a Voicemail Drop message?

See our Help Center article, here .

Sales team getting their calls declined or ignored? Save time and improve calling effectiveness by dropping personalized voicemails in your prospects inbox at the click of a button.

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Drop at the tone.

One Tap

Drop pre-recorded messages into customers’ voicemail with the tap of a button.

Customization

Pre-record custom voicemail messages to create a better, more consistent customer experience.

Engagement

Reduce the impact of getting sales calls declined or ignored by always getting your message across.

"With CloudTalk's Analytics I now get to see every step of the way. We can find discrepancies between our agents and gain a much better understanding of our teams' setup."

Nelly Donnelly Service Delivery Manager

See Nokia customer story

"CloudTalk improved our team's cost and efficiency. The script feature allows us to lead the calls in a much more systematic way, as well as all the action buttons to trigger actions directly into our backend."

Yohann Bensadoun Global Supply Growth

See Glovo customer story

"Our call volume tripled in only 2 years, from around 10,000 calls to 30,000 per quarter and with CloudTalk, we can now handle all of this communication easily. It was an excellent choice."

Frederico Lopes Head of Customer Service

See DiscoverCars customer story

"We have seen a significant increase in our outbound call volume since we started using CloudTalk and we can now reach out to more prospects and customers than ever before."

Elay Sasson Call Center Manager

See MyHeritage customer story

How does Voicemail Drop Work?

You reach out to thousands of people a day, and many of them are unavailable — why not leave a message on their answering machine? Leaving a message can increase the chances that they’ll call you back, or at least be more familiar with you when you contact them again. But leaving a personalized message is extremely time-consuming and kills motivation (due to its repetitiveness). Instead, record a few messages and let your agents pick which message is most appropriate to leave.

Voicemail Drop lets your reps record and save their own voicemail messages. Once the rep reaches voicemail, they can select a message from the list of predefined recordings. This pre-recorded message will then automatically play, allowing the agent to move on to the next call.

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How To Set Up
Voicemail Drop

Click Settings > Voicemail Drops

Add voicemail message (At the moment, users can choose between two options: record the message directly in the app or upload a file.)

Enter a name for the new voicemail message and record or upload file.

If needed, agents can also set a default voicemail, play, rename or delete the recording(s).

See more instructions

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Turn your CloudTalk into a much larger and powerful tool

Expand your business toolstack with a business calling software that can be easily integrated into your existing CRMs, ecommerce or helpdesk tools, like Salesforce, Freshdesk, Help Scout, and dozens more.

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