Business Voicemail Service
Never miss an important message with a 24/7 voicemail service for small business.
Capture every call: Let customers leave messages anytime you’re unavailable.
Listen anywhere: Access recordings instantly via our desktop or mobile app.
Read your messages: Get automatic voicemail transcripts sent straight to Slack or email.
SOC2 CompliantISO 27001
Trusted by 30,000+ sales & support professionals to power more & better conversations
Business Voicemail Service That Never Misses a Lead
Quick Responses
Get instant notifications and voicemail transcripts by email, speeding up follow-ups.
Personal Touch
Create personalized voicemail messages for each of your agents or specific departments.
24/7 Connected
Ensure your business is always reachable, maximizing deal opportunities.
We’ve helped thousands of global companies
Case studies featuring customers who are building faster.
Global Sales Engine Powered by Connected Conversations
“CloudTalk’s AI transcripts and analytics make it easier to track talk ratios, discovery depth, and regional performance—all without requiring formal training to get started.”
Revolutionizing Revolut’s Efficiency and Saving 40+ Hours
"Thanks to CloudTalk’s reliability, we could improve sales teams’ performance and close more deals than we could have ever imagined."
Increasing productivity for 200 customer support agents
"With CloudTalk's Analytics I now get to see every step of the way. We can find discrepancies and gain a much better understanding of our teams."
Delivering success for Glovo’s customer support team
"CloudTalk improved our team's cost and efficiency. The script feature allows us to lead the calls in a much more systematic way."
Voicemail
What Is Virtual Voicemail?
A virtual voicemail is your always-on personal assistant, capturing every voice message when you can't and delivering them in real time.
Unlike traditional answering machines, which tether you to physical devices, imagine your voicemails living in the cloud, instantly accessible on any device from any corner of the world. That's the freedom of virtual voicemails.
How Does Virtual Voicemail Work?
When you miss a call, virtual voicemail steps in with a pre-recorded greeting, allowing callers to leave a voice message. Once it's recorded, you’ll receive an instant notification via email, SMS, or the mobile app, ensuring you never miss an important update.
You can listen to messages through the app, a web browser, or by dialing into your voicemail box, giving you control from anywhere.
With CloudTalk's virtual voicemail, you can also set up custom pathways to route callers to the right agent or department and add a personal touch with tailored greetings for different teams.
Benefits of Voicemail
Open Your Lines for Every Opportunity
Let No Call Go to Waste
Not every caller will leave a message, but 20% of them will—if they have the option. A seamless voicemail system ensures those who take the time to reach out are heard, helping you capture leads, respond to inquiries, and maintain strong customer relationships.
Keep Customers from Moving On
The reality is harsh—85% of customers won’t call again if their first attempt goes unanswered and there’s no voicemail available. Without a way to leave a message, they’ll likely turn to a competitor. A virtual voicemail keeps the line open, ensuring no opportunity slips away.
Turn Voicemail into Action
Managing voicemail shouldn’t slow you down. With email forwarding and AI-powered transcriptions, messages become instant action items instead of just another task. Quickly scan, prioritize, and respond without wasting time, so you can focus on what matters most.
How to Set Up The Voicemail in CloudTalk?
- 01In your CloudTalk account, click the left-hand side Numbers tab on the Dashboard.
- 02Select the number to edit your Voicemail and choose Configure call flow.
- 03Click the “+” icon to add a new step and select “Voicemail” from the options provided.
- 04Add a name for this voicemail, choose a mailbox, and customize user notifications and recordings.
- 05Confirm your choices and save your settings.
Features
Other features you might like
Voicemail Drop
Save your sales agents’ time by allowing them to leave prospects pre-recorded voicemail messages easily.
Learn more about Voicemail Drop
Call Flow Designer
Design your inbound calling journey to fit the unique needs of your business and customers’ expectations.
Learn more about Call Flow Designer
Business Hours
Decide when you’re available for calls, when they should be redirected to other numbers or when to go into voicemail.
Learn more about Business Hours
Missed Calls
Understand the what, the why and the how behind missed calls and what your agents were doing at the time.
Learn more about Missed CallsReady to get started?
Join over 5,500+ modern companies that already trust CloudTalk to have MORE and BETTER calls.
Frequently asked questions
With CloudTalk, you can create custom voicemail greetings based on specific situations (outside business hours, on hold, etc.). Simply record your greeting, choose a name for it and upload it as an MP3 file.
With the Voicemail Drop feature, you can automate the process of leaving voicemails. Voicemail Drop lets your reps record and save their voicemail messages.
Some examples of greetings for voicemails are:
1. “You have reached (company). Thank you for calling. Please leave your contact information, and we will get back to you presently.”
2. “Hello. You’ve reached [company]. Please briefly state the reason for your call and we will be back to you as soon as possible.”
Yes, you can record your voicemail greeting with CloudTalk.
Start by accessing the Numbers tab in your dashboard and edit your chosen number. Go to Configure call flow, add a Voicemail step, select a mailbox, adjust or apply default settings, and save.
If the preferred agent is unavailable, the system can be configured to either hold the call in a queue until the agent becomes available or route the call to another suitable agent based on predefined criteria.
Devices that can access Voicemail with CloudTalk include mobile devices like smartphones and desktop PCs.
At CloudTalk, virtual voicemail is included in all our plans, so there are no extra charges. For pricing details, visit our website.
We store customers’ data only for the time of using our services or until they delete the app. However, for users on the Starter plan, data is stored for a limited period of just one month.
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