Voicemail

Why settle for just voicemails? CloudTalk lets you review and respond to incoming messages directly through the app, and even sends you voicemail transcriptions directly to your email.

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Remote Responses

Review and respond to voicemails directly in-app, through email, or Slack notifications.

Custom Routing

Create and route customers to specific voicemails for both teams and individual agents.

Personal Touch

Create personalized voicemail messages for each of your agents or specific departments.

"With CloudTalk's Analytics I now get to see every step of the way. We can find discrepancies between our agents and gain a much better understanding of our teams' setup."

Nelly Donnelly Service Delivery Manager

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"CloudTalk improved our team's cost and efficiency. The script feature allows us to lead the calls in a much more systematic way, as well as all the action buttons to trigger actions directly into our backend."

Yohann Bensadoun Global Supply Growth

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"Our call volume tripled in only 2 years, from around 10,000 calls to 30,000 per quarter and with CloudTalk, we can now handle all of this communication easily. It was an excellent choice."

Frederico Lopes Head of Customer Service

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"We have seen a significant increase in our outbound call volume since we started using CloudTalk and we can now reach out to more prospects and customers than ever before."

Elay Sasson Call Center Manager

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Other features you might like

Voicemail Drop

Save your sales agents’ time by allowing them to leave prospects pre-recorded voicemail messages easily.

Call Flow Designer

Design your inbound calling journey to fit the unique needs of your business and customers’ expectations.

Business Hours

Decide when you’re available for calls, when they should be redirected to other numbers or when to go into voicemail.

Missed Calls

Understand the what, the why and the how behind each missed call and what your agents were doing at the time.

Turn your CloudTalk into a much larger and powerful tool

Expand your business toolstack with a business calling software that can be easily integrated into your existing CRMs, ecommerce or helpdesk tools, like Salesforce, Freshdesk, Help Scout, and dozens more.

See All Integrations

Have questions?

What is a virtual voicemail?

Virtual voicemail is a feature which provides you with online storage for your missed calls. All voicemails are safely stored in the cloud. The virtual voicemail tool can also forward calls to another phone number. If you are using the same phone line for your dial-up modem, CloudTalk will notify you about new voicemail via a pop-up window or email.

Check also our voicemail drop feature.

How to create a custom online voicemail?

When clients call you, greeting is your initial contact with them. With CloudTalk, you can create custom voicemail greetings based on specific situations (outside business hours, on-hold, etc.). Simply record your greeting, choose a name for it and upload it as an MP3 file. You can even create an individual personalized greeting for each contact.

How to automatically leave a voicemail?

With the Voicemail Drop feature, you can automate the process of leaving voicemails. Voicemail Drop lets your reps record and save their own voicemail messages.