- Solutions
- Solutions primary
- BY TEAM
- BY INDUSTRY
- BY USE
- BY SIZE
- Solutions primary
- Integrations
- Integrations primary
- MOST POPULAR
- NEW
- first column
- second column
- Integrations primary
IT & Operations
Sales
Customer support
Company-wide
Software & Tech
Financial Services
Professional services
Education & E-learning
Remote teams
Business phone system
Calling for HubSpot
Micro Business
Small businesses
Medium & Large businesses
Zendesk
Pipedrive
Gorgias
Plecto
Front
Salesloft
Review Business Voicemails Anywhere
Respond to online voicemails the moment you see them and never miss out on a customer. Access them anywhere via the CloudTalk application, Slack, or send voicemail transcripts to your email.
3 Reasons to Get Voicemail
Remote Responses
Review and respond to voicemails directly in-app, through email, or Slack notifications.
Custom Routing
Create and route customers to specific voicemails for both teams and individual agents.
Personal Touch
Create personalized voicemail messages for each of your agents or specific departments.
"With CloudTalk's Analytics I now get to see every step of the way. We can find discrepancies between our agents and gain a much better understanding of our teams' setup."
Nelly Donnelly Service Delivery Manager
See customer story
"CloudTalk improved our team's cost and efficiency. The script feature allows us to lead the calls in a much more systematic way, as well as all the action buttons to trigger actions directly into our backend."
Yohann Bensadoun Global Supply Growth
See customer story
"Our call volume tripled in only 2 years, from around 10,000 calls to 30,000 per quarter and with CloudTalk, we can now handle all of this communication easily. It was an excellent choice."
Frederico Lopes Head of Customer Service
See customer story
"We have seen a significant increase in our outbound call volume since we started using CloudTalk and we can now reach out to more prospects and customers than ever before."
Elay Sasson Call Center Manager
See customer story
What Is Virtual Voicemail?
Virtual voicemail is a modern upgrade to old-fashioned voicemail systems.
Messages are stored in the cloud, allowing you to listen to them on your phone or computer from anywhere without the need to save them on a physical device.
Features like Email Forwarding or Transcription make you more productive. Managing your voicemails becomes easier, allowing you to prioritize important messages.
Virtual voicemail can forward calls to another number and send notifications, like pop-ups or emails, so you always know when you have a new message waiting for you.
How Does Virtual Voicemail Work?
When you miss a call, the virtual voicemail system kicks in with a pre-recorded greeting. The caller can then leave a message, just like with traditional voicemail.
After a message is left, you receive a notification via email, SMS, or mobile app. You can listen to your messages through the app, a web browser, or by calling into your voicemail box.
You set up custom pathways for callers, ensuring they reach the right voicemail boxes for teams or individual agents.
It lets you add a personal touch by creating custom greetings tailored to specific agents or departments
What Are the Benefits of Virtual Voicemail?
Access 24/7 Worldwide
You can access your voicemails from any device, including your laptop and your phone. This provides the flexibility and freedom your business needs.
Save Time With Transcription
Voicemail to Email transcription delivers messages straight to your inbox, saving you time. It’s ideal for noisy environments.
Safeguard Messages
Messages stored securely in the cloud offer better protection compared to traditional voicemail. This reduces the risk of tampering or data loss.
Easily Scale Your Business
Cloud-based virtual voicemail removes the need for hardware or phone lines, letting businesses expand without extra costs.
Boost Customer Experience
Personalize voicemail messages to match your audience and brand, and answer every call quickly, improving customer satisfaction.
Setting Up Your Virtual Voicemail with CloudTalk
#1 Access Configuration
Navigate to the Numbers tab within your dashboard account, and find your desired number and select the edit icon. Then, choose “Configure call flow.”
#2 Add Voicemail Step
Within the call flow configuration, click the “+” icon to add a new step. Select “Voicemail” from the options provided.
#3 Customize & Confirm
Add a name for this voicemail, choose a mailbox, and customize user notifications and recordings. Confirm your choices and save your settings.
Other features you might like
Turn your CloudTalk into a much larger and powerful tool
Expand your business toolstack with a business calling software that can be easily integrated into your existing CRMs, ecommerce or helpdesk tools, like Salesforce, Freshdesk, Help Scout, and dozens more.
Have questions?
How to create a custom online voicemail?
When clients call you, the greeting is your initial contact with them. With CloudTalk, you can create custom voicemail greetings based on specific situations (outside business hours, on hold, etc.). Simply record your greeting, choose a name for it and upload it as an MP3 file. You can even create an individual personalized greeting for each contact.
How to automatically leave a voicemail?
With the Voicemail Drop feature, you can automate the process of leaving voicemails. Voicemail Drop lets your reps record and save their voicemail messages.
How to automatically leave a voicemail?
With the Voicemail Drop feature, you can automate the process of leaving voicemails. Voicemail Drop lets your reps record and save their own voicemail messages.
Greetings for voicemails – examples:
Some examples of greetings for voicemails are:
1. “You have reached (company). Thank you for calling. Please leave your contact information, and we will get back to you presently.”
2. “Hello. You’ve reached [company]. Please briefly state the reason for your call and we will be back to you as soon as possible.”
Can I record my voicemail greeting?
Yes, you can record your voicemail greeting with CloudTalk.
Start by accessing the Numbers tab in your dashboard and edit your chosen number. Go to Configure call flow, add a Voicemail step, select a mailbox, adjust or apply default settings, and save.
For handling calls outside of business hours or on holidays, navigate to Account > Settings > Business Hours in your dashboard. Ensure they’re set, choose Voicemail or Play sound and Voicemail for off-hours, select a user for messages, possibly pick a greeting, and save.
Which devices can access Voicemail?
Devices that can access Voicemail with CloudTalk include mobile devices like smartphones and desktop PCs.
How much does Virtual Voicemail service cost?
At CloudTalk, virtual voicemail is included in all our plans, so there are no extra charges. For pricing details, visit our website.
For how long will Cloudtalk store my messages?
We store customers’ data only for the time of using our services or until they delete the app. However, for users on the Starter plan, data is stored for a limited period of just one month.
Ready to get started?
Schedule a demo with one of our specialists and gain unparalleled control over your customer’s experience.
