Awards & Quality Certificates
We are very proud to have received some of the awards and badges are displayed below.
CloudTalk named the 15th
fastest growing product by G2
Thousands of businesses work with customers over the phone every day to generate awareness and drive revenue for their company. Contact center technology helps businesses build digital platforms to track these interactions, without the need for hardware or additional technical assistance.
CloudTalk belongs to the top 10 easiest to use contact center operations software.
The most recent awards from G2
#15 Fastest Growing Product on G2
Momentum Leader for VoIP on G2
High Performer for Contact Center Quality Assurance on G2
Best Relationship on G2
Most Implementable on G2
Best Meets Requirements on G2
Best Support on G2
Easiest Admin for Contact Center Quality Assurance on G2
Over 2,500 call centers and phone systems
are powered by CloudTalk
READ THE LATEST CUSTOMER STORIES →
Due to the Covid-19 outbreak, we had to set up and deploy a completely new team entirely remotely. CloudTalk proved to be an excellent tool, as it enabled us to run the call center remotely while maintaining order thanks to a solid overview of each agent’s results and performance.
Eran Shust
CEO & Co-founder of Splitty Travel
The team’s efficiency and costs have improved drastically. Power Dialer allows agents to increase the number of calls they cover. We found the call scripts especially useful because they enable us to lead calls in a more systematic way.
Yohann Bensadoun
Global Supply Growth at Glovo
Since our agents began using aftercall work and all information is now logged into the helpdesk, the overall orientation has been a breeze. Agents can always access the call recordings for a full conversation overview in case there aren’t enough written notes available.
Jeremiah Curvers
Co-founder & CEO of Polysleep
We appreciate CloudTalk flexibility and scalability. Our customer support operates for 7 days, so we set different business hours for each phone number along with custom rules to redirect customers to a different number or play any message to them when someone is not available on the first choice.
Pavel Pribis
CEO of BoatAround
CloudTalk helped us with a massive reduction in the missed calls and an efficient allocation of the customers to a specific agent. Integration with LiveAgent, allows us to automate unnecessary tasks and streamline the workflows, resulting in a customer support system that can focus on customer happiness.
Frederico Lopes
Head of the Customer Service at DiscoverCars
The number of sales calls per day has radically increased, many unnecessary processes were automized with Pipedrive integration. The waiting time of the callers has decreased thanks to several useful features like Call Flow Designer or IVR. The customer’s mood radically improved.
Pieter Vos
CEO of Rodeo
The onboarding of new representatives was a breeze with CloudTalk. Newbies can learn from recordings from their more senior colleagues. Additionally, the Call Monitoring feature allows managers to jump into calls in real-time and, when needed, to “whisper” helpful tips or answers.
Jan Tonka
Head of Frot Office at Finax
COMPARISON REPORT 2021
Top Contact Center Software Providers
Compare CloudTalk with the top contact center software providers based on G2 data.
More awards & quality certificates
#4 Fastest Growing Product on G2
High Performer for Outbound Call
Tracking on G2
Momentum Leader for VoIP on G2
High Performer for Contact Center Workforce on G2
Momentum Leader for Contact Center Operations on G2
Leader in Europe for VoIP on G2
Leader in Contact Center Operations on G2
BEST Customer Service Product on G2
BEST Sales Product on G2
High Performer for Contact Center Quality Assurance on G2
Easiest Admin for Contact Center Quality Assuranceon on G2
Leader for Contact Center Operations on G2
Leader for Contact Center Quality Assurance on G2
on Digital.com
Leader in Small-Business for Contact Center Operations on G2
on Capterra
Leader in for Speech Analytics on G2
Ease of Use Badge on Capterra
Leader in Small-Business for Telecom Services for Call Centers on G2
Leader in Mid-Market for Outbound Call Tracking on G2
High Performer in Telecom Services for Call Centers on G2
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