Awards & Quality Certificates

We are very proud to have received some of the awards and badges are displayed below.

CloudTalk named the 15th
fastest growing product by G2

Thousands of businesses work with customers over the phone every day to generate awareness and drive revenue for their company. Contact center technology helps businesses build digital platforms to track these interactions, without the need for hardware or additional technical assistance.

CloudTalk belongs to the top 10 easiest to use contact center operations software.

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The most recent awards from G2

Best Est. ROI for Small-Business Contact Center Quality Assurance on G2

Most Implementable for Contact Center Workforce on G2

Momentum Leader for VoIP on G2

Leader for VoIP on G2

Highest User Adoption for Small-Business Speech Analytics on G2

High Performer for Enterprise VoIP on G2

Fastest Implementation for Speech Analytics on G2

Easiest To Use on G2

Over 2500 call centers and phone systems
are powered by CloudTalk

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Due to the Covid-19 outbreak, we had to set up and deploy a completely new team entirely remotely. CloudTalk proved to be an excellent tool, as it enabled us to run the call center remotely while maintaining order thanks to a solid overview of each agent’s results and performance.

The team’s efficiency and costs have improved drastically. Power Dialer allows agents to increase the number of calls they cover. We found the call scripts especially useful because they enable us to lead calls in a more systematic way.

Since our agents began using aftercall work and all information is now logged into the helpdesk, the overall orientation has been a breeze. Agents can always access the call recordings for a full conversation overview in case there aren’t enough written notes available.

We appreciate CloudTalk flexibility and scalability. Our customer support operates for 7 days, so we set different business hours for each phone number along with custom rules to redirect customers to a different number or play any message to them when someone is not available on the first choice.

CloudTalk helped us with a massive reduction in the missed calls and an efficient allocation of the customers to a specific agent. Integration with LiveAgent, allows us to automate unnecessary tasks and streamline the workflows, resulting in a customer support system that can focus on customer happiness.

The number of sales calls per day has radically increased, many unnecessary processes were automized with Pipedrive integration. The waiting time of the callers has decreased thanks to several useful features like Call Flow Designer or IVR. The customer’s mood radically improved.

The onboarding of new representatives was a breeze with CloudTalk. Newbies can learn from recordings from their more senior colleagues. Additionally, the Call Monitoring feature allows managers to jump into calls in real-time and, when needed, to “whisper” helpful tips or answers.