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See All Data in One Real-Time Dashboard
Use a call center dashboard to gain real-time insights like an overview of active calls, monitor performance, and make informed decisions. Ensure top-notch customer service and operational efficiency.
3 Reasons to Get the Dashboard
Live Action
All information within the dashboard is reported in real-time, for the entire day or the last hour.
Agent Status
See agent statuses in real time, filter by status, and see which agents are currently on a call.
All Seeing Eye
See active calls, calls in progress or queued, what agents are doing and even who’s the contact.
"With CloudTalk's Analytics I now get to see every step of the way. We can find discrepancies between our agents and gain a much better understanding of our teams' setup."
Nelly Donnelly Service Delivery Manager
See customer story
"CloudTalk improved our team's cost and efficiency. The script feature allows us to lead the calls in a much more systematic way, as well as all the action buttons to trigger actions directly into our backend."
Yohann Bensadoun Global Supply Growth
See customer story
"Our call volume tripled in only 2 years, from around 10,000 calls to 30,000 per quarter and with CloudTalk, we can now handle all of this communication easily. It was an excellent choice."
Frederico Lopes Head of Customer Service
See customer story
"We have seen a significant increase in our outbound call volume since we started using CloudTalk and we can now reach out to more prospects and customers than ever before."
Elay Sasson Call Center Manager
See customer story
What is a Real-Time Dashboard?
Tweak your business strategy at a moment’s notice and maximize your call center’s performance. Real-Time Dashboard lets you track KPIs, visualize performance metrics, and access actionable insights to improve routing, evenly distribute workload, and more!
Who is Real-Time Dashboard For?
Type of calls: Inbound and Outbound
Group: Agents, Supervisors
Helps with: Tracking Performance, Strategic planning, Boosting effectivity, Improving CX
How Does a Real-Time Dashboard Work?
You can view all available up-to-date data via the Real-Time Dashboard’s user-friendly interface in a separate tab from the CloudTalk Analytics. The metrics are divided by inbound and outbound calls, as well as individual call queues and agents.
Available metrics include:
– Number of callers waiting to be connected with a live agent
– Average wait time
– Maximum wait time
– Average abandoned call rate
– Active calls
– Call queue statistics
– Agent status
Agent status contains the agent’s name, call queue, current call duration, time of the last call, and total number of calls.
Other features you might like
Turn your CloudTalk into a much larger and powerful tool
Expand your business toolstack with a business calling software that can be easily integrated into your existing CRMs, ecommerce or helpdesk tools, like Salesforce, Freshdesk, Help Scout, and dozens more.
Have questions?
What is a call center dashboard?
A Call Center Dashboard is a reporting tool that displays call center metrics and KPIs. It allows managers and teams to monitor and optimize performance in real time.
What are the benefits of a call center dashboard?
The benefits are:
– Comprehensive, real-time insights into your business
– Increased agents’ productivity and motivation
– Great source for data-driven decisions
How does a real-time Dashboard work?
A call center dashboard provides instant access to essential metrics. Through graphs, charts, notifications, and other statistics, you get everything you need to identify the strengths and weaknesses of your business. Tracking information helps you reduce call handling time, meet service level agreements, and improve customer satisfaction.
Ready to get started?
Schedule a demo with one of our specialists and gain unparalleled control over your customer’s experience.
