Talk/Listen Ratio

Agents only spend 30% of call time listening to customers, diminishing trust and missing on their preferences. Track their talk/listen ratio to provide data-backed feedback and enhance CX.

Embrace Conversational Intelligence.

Grow Your Revenue

Achieve a talk/listen ratio that skyrockets your conversion rates. Support agents to truly hear what customers are saying, establish strong rapport, and eventually, close more deals.

Cut Handling Time 

Gain a complete understanding of call dynamics. Easily visualize agent/customer speaking durations, optimize processes to shorten handling times, and resolve more inquiries. 

Give Better Feedback 

Offer fully personalized, targeted feedback based on tangible insights into call quality. With actionable data at their fingertips, agents can refine strategies to better meet customer needs.

Illustration - integrations grid

Turn your CloudTalk into a much larger and powerful tool

Expand your business toolstack with a business calling software that can be easily integrated into your existing CRMs, ecommerce or helpdesk tools, like Salesforce, Freshdesk, Help Scout, and dozens more.

Ready to get started?

Schedule a demo with one of our specialists and gain unparalleled control over your customer’s experience.