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Easily Measure Talk/Listen Ratio
Know whether agents listen to your customers with the Talk-to-Listen Ratio tool for sales and support. Know exactly how much each participant spoke during a call and ensure that you are not missing important insights.
![](https://www.cloudtalk.io/wp-content/uploads/2024/04/feature-talk-listen-ratio-dark.png)
3 Reasons to Get Talk/Listen Ratio
Grow Your Revenue
Achieve a talk/listen ratio that skyrockets your conversion rates. Support agents to truly hear what customers are saying, establish strong rapport, and eventually, close more deals.
Cut Handling Time
Gain a complete understanding of call dynamics. Easily visualize agent/customer speaking durations, optimize processes to shorten handling times, and resolve more inquiries.
Give Better Feedback
Offer fully personalized, targeted feedback based on tangible insights into call quality. With actionable data at their fingertips, agents can refine strategies to better meet customer needs.
How Talk/Listen Ratio Works?
The Talk/Listen Ratio feature provides valuable insights into call dynamics, enabling you to efficiently shift strategies and optimize customer interactions.
Once a call has finished, our Conversation Intelligence technology identifies each segment of a call containing speech. The feature establishes the duration of each speech segment and identifies whether it belongs to an agent or to a customer.
It then composes the total talking time by counting speech segment durations together, separately for the agent and for the customer.
![](https://www.cloudtalk.io/wp-content/uploads/2024/03/VersionProduct01_15-1024x886.png)
Hungry to Know More?
Contact us.
![](https://www.cloudtalk.io/wp-content/uploads/2023/11/feature-cta-banner-design.png)
Other features you might like
Turn your CloudTalk into a much larger and powerful tool
Expand your business toolstack with a business calling software that can be easily integrated into your existing CRMs, ecommerce or helpdesk tools, like Salesforce, Freshdesk, Help Scout, and dozens more.
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