- Solutions
- Solutions primary
- BY TEAM
- BY INDUSTRY
- BY USE
- BY SIZE
- Solutions primary
- Integrations
- Integrations primary
- MOST POPULAR
- NEW
- first column
- second column
- Integrations primary
IT & Operations
Sales
Customer support
Company-wide
Software & Tech
Financial Services
Professional services
Education & E-learning
Remote teams
Business phone system
Calling for HubSpot
Micro Business
Small businesses
Medium & Large businesses
Zendesk
Pipedrive
Gorgias
Plecto
Salesloft
Integrate With WhatsApp Inbound Messages
Streamline customer interactions with WhatsApp SMS integration. Efficiently handle inbound messages and boost your response rates effortlessly.
Boost Efficiency & Engagement Rates
Get More Customer Engagement
Use photos and text messages in your communications to increase engagement.
Plan Your Strategy Ahead
Review past customer interactions and leverage trends to accelerate your sales.
Unify Your Communication
Manage, archive, and access calls, SMS, and WhatsApp messages in one place.
"With CloudTalk's Analytics I now get to see every step of the way. We can find discrepancies between our agents and gain a much better understanding of our teams' setup."
Nelly Donnelly Service Delivery Manager
See customer story
"CloudTalk improved our team's cost and efficiency. The script feature allows us to lead the calls in a much more systematic way, as well as all the action buttons to trigger actions directly into our backend."
Yohann Bensadoun Global Supply Growth
See customer story
"Our call volume tripled in only 2 years, from around 10,000 calls to 30,000 per quarter and with CloudTalk, we can now handle all of this communication easily. It was an excellent choice."
Frederico Lopes Head of Customer Service
See customer story
"We have seen a significant increase in our outbound call volume since we started using CloudTalk and we can now reach out to more prospects and customers than ever before."
Elay Sasson Call Center Manager
See customer story
What is the WhatsApp SMS Integration For Inbound Messaging?
The WhatsApp messaging service allows businesses to receive and manage WhatsApp messages directly from the CloudTalk platform. It unites all inbound customer messages in one interface, enabling seamless handling of customer inquiries and support requests.
With CloudTalk, you can not only manage inbound messages but also utilize outbound WhatsApp SMS messaging, streamlining both directions of communication through a unified system.
4 Benefits of WhatsApp Business Integration
Enhance Customer Accessibility
Let customers reach your business directly through a platform they already know and love. Allow them to efficiently send inquiries, support requests, or feedback. Eliminate communication barriers and ensure a seamless experience.
Unify Communication Management
Consolidate incoming messages into one platform. Let agents handle WhatsApp inbound messaging alongside calls, emails, and other channels from a single interface. Streamline workflow and get better communication oversight, overnight.
Speed Up Your Response Times
Let your team respond to customer inquiries in real time. Increase the speed and efficiency of your support. Use features like message tagging and routing to help agents handle WhatsApp conversations faster, leading to quicker issue resolution.
Improve Customer Engagement
Offer a more personal and responsive communication channel. Ensure more direct and engaging interactions to foster stronger relationships and build customer loyalty. Provide a better experience and higher engagement rates.
How Does WhatsApp Inbound Messaging Integration Work?
Once integrated, incoming WhatsApp messages are automatically routed to your dashboard, where they can be assigned to specific agents or teams for immediate response. This setup enables seamless handling of inquiries alongside your existing communication channels, ensuring a smooth and efficient customer experience.
How to Set Up WhatsApp Chat Integration For Inbound Messaging?
01
Log in to your CloudTalk account and navigate to the “Integrations” section in the dashboard.
02
In the available integrations list, locate and select “WhatsApp Integration”.
03
Click “Add Number” and enter the WhatsApp phone number you want to use for inbound messaging.
04
Follow the on-screen instructions to verify the phone number.
05
Once done, assign the number to specific agents or teams for message handling.
06
Send a test WhatsApp message to ensure it is received within the CloudTalk dashboard.
Offer an accessible communication channel.
Other features you might like
Turn your CloudTalk into a much larger and powerful tool
Expand your business toolstack with a business calling software that can be easily integrated into your existing CRMs, ecommerce or helpdesk tools, like Salesforce, Freshdesk, Help Scout, and dozens more.
Have questions?
What is the difference between WhatsApp and WhatsApp Business?
WhatsApp is the chatting solution most people are familiar with. Meanwhile, WhatsApp Business is a free service that gives users, like small local businesses, access to various marketing tools to answer questions, support customers, and take orders via chat.
What’s WhatsApp business?
WhatsApp Business is a free-to-use solution allowing users to communicate better with their customers. You can use the platform for alerts, notifications, and customer support. Notably, WhatsApp Business does not support messaging for marketing purposes. But with the CloudTalk integration, you can respond to inbound WhatsApp messages.
Why should I use WhatsApp instead of SMS?
Since SMS and WhatsApp messages aren’t mutually exclusive, the best marketing practice is to use them both. However, one advantage WhatsApp has over SMS is that instead of getting a message from a random number, your users will be instantly able to recognize your company via your WhatsApp Profile.
Check out our blog for more tips on how to communicate with your customers.
Can I send messages to my customers on WhatsApp?
Yes, you can send messages to your customers as long as they have initiated the conversation. Receiving a message opens a 24-hour support window, during which you can reply as often as needed to solve the customer’s question or problem.
Ready to get started?
Schedule a demo with one of our specialists and gain unparalleled control over your customer’s experience.
