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WhatsApp Inbound Messages As a Business Solution

With millions of daily active users across more than 160 countries and a 99% message open rate, WhatsApp is one of the most popular chat platforms in the world. And now, it can also be your path to better customer service and smoother sales!

Connect with your customers on the channels they love most. CloudTalk’s WhatsApp Inbound Message feature allows our “Expert” plan subscribers to receive and reply to direct messages from customers instantly via our Phone App.

whatsapp inbound messages

You will hear the CloudTalk ringtone when calling:

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How Do WhatsApp Inbound Messages Work?

WhatsApp Inbound Messages are perfect for quickly addressing customer concerns with text and photos. Once you receive a message, you have 24 hours to respond. After that, the chat becomes inactive and read-only. However, every new message extends the reply window by 24 hours.

What Makes WhatsApp Inbound Messages Unique?

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More Engaging Interactions

With WhatsApp Inbound Messages, you don’t have to limit your conversations to just text messages. Use photos to illustrate your points better and boost engagement.

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Leverage Past Interactions

Keep track of every conversation with WhatsApp Business. Review past customer interactions, track outcomes, and improve your performance.

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Streamline Operations

Manage and archive calls, SMS, and WhatsApp messages with a centralized solution for all conversations and let your agents focus on only the most urgent customer inquiries.

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with CloudTalk

“Cloudtalk helped us improve communication with effective channels for all devices and locations, reducing administrative work and infrastructure costs.“

Miroslav F. G2


What is the difference between WhatsApp and WhatsApp Business?

WhatsApp is the chatting solution most people are familiar with. Meanwhile, WhatsApp Business is a free service that gives users, like small local businesses, access to various marketing tools to answer questions, support customers, and take orders via chat.

What’s WhatsApp business? 

WhatsApp Business is a free-to-use solution allowing users to communicate better with their customers. You can use the platform for alerts, notifications, and customer support. Notably, WhatsApp Business does not support messaging for marketing purposes. But with the CloudTalk integration, you can respond to inbound WhatsApp messages.

Why should I use WhatsApp instead of SMS?

Since SMS and WhatsApp messages aren’t mutually exclusive, the best marketing practice is to use them both. However, one advantage WhatsApp has over SMS is that instead of getting a message from a random number, your users will be instantly able to recognize your company via your WhatsApp Profile. 

Check out our blog for more tips on how to communicate with your customers.

Can I send messages to my customers on WhatsApp?

Yes, you can send messages to your customers as long as they have initiated the conversation. Receiving a message opens a 24-hour support window, during which you can reply as often as needed to solve the customer’s question or problem.

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If there are any unanswered phone calls, CloudTalk automatically calls your customers back.



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Discover how CloudTalk can provide you with unparallel control over your customer’s experience and start matching their expectations today

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