WhatsApp
Inbound Messages

Connect with your customers on the channels they love the most. CloudTalk allows you to receive and reply to direct messages from customers instantly via our Phone App.

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WhatsApp with your customers?

More Engagement

Use photos and text messages in your communications to increase engagement.

Plan Ahead

Review past customer interactions and leverage trends to accelerate sales.

All In One Place

Manage, archive, and access calls, SMS, and WhatsApp messages in one place.

"With CloudTalk's Analytics I now get to see every step of the way. We can find discrepancies between our agents and gain a much better understanding of our teams' setup."

Nelly Donnelly Service Delivery Manager

See Nokia customer story

"CloudTalk improved our team's cost and efficiency. The script feature allows us to lead the calls in a much more systematic way, as well as all the action buttons to trigger actions directly into our backend."

Yohann Bensadoun Global Supply Growth

See Glovo customer story

"Our call volume tripled in only 2 years, from around 10,000 calls to 30,000 per quarter and with CloudTalk, we can now handle all of this communication easily. It was an excellent choice."

Frederico Lopes Head of Customer Service

See DiscoverCars customer story

"We have seen a significant increase in our outbound call volume since we started using CloudTalk and we can now reach out to more prospects and customers than ever before."

Elay Sasson Call Center Manager

See MyHeritage customer story

Other features you might like

Text Messages (SMS)

Save time and make text messages a crucial part of your toolkit by including them in your customer journey.

Voicemail

Maintain a personalized customer experience outside of business hours or when your team is busy with other calls.

Voicemail Drop

Save your sales agents’ time by allowing them to leave prospects pre-recorded voicemail messages easily.

International Numbers

Expand your business to new markets and reach customers all around the world with over +160 international numbers.

Turn your CloudTalk into a much larger and powerful tool

Expand your business toolstack with a business calling software that can be easily integrated into your existing CRMs, ecommerce or helpdesk tools, like Salesforce, Freshdesk, Help Scout, and dozens more.

See All Integrations

Have questions?

What is the difference between WhatsApp and WhatsApp Business?

WhatsApp is the chatting solution most people are familiar with. Meanwhile, WhatsApp Business is a free service that gives users, like small local businesses, access to various marketing tools to answer questions, support customers, and take orders via chat.

What’s WhatsApp business?

WhatsApp Business is a free-to-use solution allowing users to communicate better with their customers. You can use the platform for alerts, notifications, and customer support. Notably, WhatsApp Business does not support messaging for marketing purposes. But with the CloudTalk integration, you can respond to inbound WhatsApp messages.

Why should I use WhatsApp instead of SMS?

Since SMS and WhatsApp messages aren’t mutually exclusive, the best marketing practice is to use them both. However, one advantage WhatsApp has over SMS is that instead of getting a message from a random number, your users will be instantly able to recognize your company via your WhatsApp Profile.

Check out our blog for more tips on how to communicate with your customers.

Can I send messages to my customers on WhatsApp?

Yes, you can send messages to your customers as long as they have initiated the conversation. Receiving a message opens a 24-hour support window, during which you can reply as often as needed to solve the customer’s question or problem.