Inbox that pulls
no punches.

Stay on top of every customer interaction and personalize interactions with a platform that feels just like an inbox.

CloudTalk’s integration with HelpScout lets you…

AI-Powered Service

Summarize lengthy emails, polish up replies, and draft messages from scratch with the power of AI.

Task Automation

Assign tickets to the best person for the job based on keywords and maintain clear ownership.

Seamless Collaboration

Comment and discuss tickets directly in a shared inbox to streamline resolution with effective collaboration.

Integrate HelpScout with ease

Thrive on
tailored ticketing

Choose when and how CloudTalk automatically creates tickets to streamline individual teams’ workflows and maximize overall organizational efficiency.

From start
to success

Maintain a complete overview of all your prospect/customer interactions across calls and SMS messages and create the ultimate personalized experience.

Always ready

Know who’s on the line before you pick up the phone. CloudTalk provides your agent with that prospect’s existing tickets directly in CloudTalk’s phone apps.


What is Help Scout, and how does it work?

Help Scout is a dedicated customer support platform built to help growing teams deliver top-notch customer service. When you sign up, you get access to an entire suite of tools, including a shared inbox, knowledge base, and live chat software.

How does Help Scout phone integration + Cloudtalk work?

By integrating CloudTalk and Help Scout, your support and sales teams will be able to sync their call flows directly with your Help Scout mailbox. With all call information available in Help Scout, you can be sure that your agents won’t lose essential parts of communication with your customers. 
This integration will give you access to all call history data and call recordings within Help Scout without opening multiple systems. If you make or receive a call (including missed calls and voicemails), it will be instantly sent to Help Scout. In addition, all conversations will be synced with CloudTalk so your team will be kept up-to-date.

What are the benefits of the Help Scout integration for your business?

The main benefits of Help Scout are its features that allow efficient communication with clients, its non-steep learning curve, collaboration tools, and its capability to create and host knowledge bases.
–  Streamlined Communication with Clients
–  Collaboration Hub
–  Creation and Hosting of Knowledge Bases   
– Reasonable pricing for the number of features you can use

CloudTalk is a data-driven solution for exceptional customer experience and intelligence is a key part of it.

Schedule a demo today and find out for yourself.