Stay on top of every customer interaction and personalize interactions with a platform that feels just like an inbox.
Summarize lengthy emails, polish up replies, and draft messages from scratch with the power of AI.
Assign tickets to the best person for the job based on keywords and maintain clear ownership.
Comment and discuss tickets directly in a shared inbox to streamline resolution with effective collaboration.
CUSTOMIZATION
Choose when and how CloudTalk automatically creates tickets to streamline individual teams’ workflows and maximize overall organizational efficiency.
UNIFIED COMMUNICATIONS
Maintain a complete overview of all your prospect/customer interactions across calls and SMS messages and create the ultimate personalized experience.
MORE PREDICTABILITY
Know who’s on the line before you pick up the phone. CloudTalk provides your agent with that prospect’s existing tickets directly in CloudTalk’s phone apps.
"With CloudTalk's Analytics I now get to see every step of the way. We can find discrepancies between our agents and gain a much better understanding of our teams' setup."
Nelly Donnelly Service Delivery Manager
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"CloudTalk improved our team's cost and efficiency. The script feature allows us to lead the calls in a much more systematic way, as well as all the action buttons to trigger actions directly into our backend."
Yohann Bensadoun Global Supply Growth
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"Our call volume tripled in only 2 years, from around 10,000 calls to 30,000 per quarter and with CloudTalk, we can now handle all of this communication easily. It was an excellent choice."
Frederico Lopes Head of Customer Service
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"We have seen a significant increase in our outbound call volume since we started using CloudTalk and we can now reach out to more prospects and customers than ever before."
Elay Sasson Call Center Manager
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Help Scout is a dedicated customer support platform built to help growing teams deliver top-notch customer service. When you sign up, you get access to an entire suite of tools, including a shared inbox, knowledge base, and live chat software.
By integrating CloudTalk and Help Scout, your support and sales teams will be able to sync their call flows directly with your Help Scout mailbox. With all call information available in Help Scout, you can be sure that your agents won’t lose essential parts of communication with your customers.
This integration will give you access to all call history data and call recordings within Help Scout without opening multiple systems. If you make or receive a call (including missed calls and voicemails), it will be instantly sent to Help Scout. In addition, all conversations will be synced with CloudTalk so your team will be kept up-to-date.
The main benefits of Help Scout are its features that allow efficient communication with clients, its non-steep learning curve, collaboration tools, and its capability to create and host knowledge bases.
– Streamlined Communication with Clients
– Collaboration Hub
– Creation and Hosting of Knowledge Bases
– Reasonable pricing for the number of features you can use
Schedule a demo today and find out for yourself.
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