Help Scout Integration for Your Call Center Software
Give your customers the care they deserve. Combine Help Scout’s top-of-the-line customer support management platform with CloudTalk’s VoIP call center solution to access all the information you could ever need and have more efficient and meaningful conversations.
Automatic synchronization between HelpScout and CloudTalk
Access customer details whenever and wherever you need them
Personalized interactions with your clients
Automated workflow to eliminate busy work and let you focus on what matters most
What is Help Scout?
Help Scout is an all-in-one CSM platform. It allows you to track and share client information and interactions with colleagues, chat with customers, and even create knowledge libraries.
What Makes the Help Scout Integration Unique?
Personalize with Past Interactions
The Help Scout + CloudTalk integration allows you to access customer information before you pick up the phone. Access CloudTalk recordings, notes, and tags in HelpScout and vice versa with the real-time customer card.
Call Customers with a Single Click
Thanks to CloudTalk’s click-to-call feature, you can initiate calls with a single click from HelpScout (and any other platform/website, too!), boosting performance efficiency considerably.
Streamline Workflows
Thanks to the integration, you can easily create new conversations in Help Scout without ever leaving CloudTalk. Leverage both chat and email to achieve maximum efficiency and customer satisfaction.
Automatically Synchronize Databases
With the Help Scout integration for CloudTalk, you never have to worry about manually cataloging duplicate data ever again. Customer databases synchronize automatically across both platforms, along with all relevant information.
How to Setup CloudTalk + Help Scout Integration
WATCH
THE VIDEO
#01
Log in to your CloudTalk account and click the “Account” tab in the sidebar.
#02
Click on the “Integrations” sub-category and choose Help Scout.
#03
Log in to your Help Scout account and click “Authorize” to let CloudTalk manage your HelpScout data.
#04
Make sure the integration is active
CloudTalk + Help Scout = Success
Like Help Scout, CloudTalk helps your call center agents provide the best customer service possible through crystal-clear calling and 70+ advanced features. That’s why our two platforms make the perfect partners.
This powerful CloudTalk + Help Scout integration allows you to access all customer information across both tools and create excellent experiences for your customers via calls and text.
Get a first-hand experience
with CloudTalk
“CloudTalk is super easy to set up and use afterward. Using CloudTalk with Help Scout our customer experience to the next level..“
Verified User in Entertainment
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FAQs
What is Help Scout, and how does it work?
Help Scout is a dedicated customer support platform built to help growing teams deliver top-notch customer service. When you sign up, you get access to an entire suite of tools, including a shared inbox, knowledge base, and live chat software.
How does Help Scout phone integration + Cloudtalk work?
By integrating CloudTalk and Help Scout, your support and sales teams will be able to sync their call flows directly with your Help Scout mailbox. With all call information available in Help Scout, you can be sure that your agents won’t lose essential parts of communication with your customers.
This integration will give you access to all call history data and call recordings within Help Scout without opening multiple systems. If you make or receive a call (including missed calls and voicemails), it will be instantly sent to Help Scout. In addition, all conversations will be synced with CloudTalk so your team will be kept up-to-date.
What are the benefits of the Help Scout integration for your business?
The main benefits of Help Scout are its features that allow efficient communication with clients, its non-steep learning curve, collaboration tools, and its capability to create and host knowledge bases.
– Streamlined Communication with Clients
– Collaboration Hub
– Creation and Hosting of Knowledge Bases
– Reasonable pricing for the number of features you can use
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