Integrated Communication.

Unite the powers of AI, help desk, and proactive support to turn customer service into your biggest competitive advantage.

CloudTalk’s integration with Intercom lets you…

AI-Powered Service

Let Intercom’s Fin AI respond to routine questions based on your knowledge base and close more tickets faster.

Self-Help Center

Integrate your help center into your entire online presence and allow users to answer their questions faster.

Seamless Collaboration

Comment and discuss tickets directly in a shared inbox to streamline resolution with effective collaboration.

Integrate Intercom with ease

Thrive on tailored ticketing

Choose when and how CloudTalk automatically creates tickets to streamline individual teams’ workflows and maximize overall organizational efficiency.

From start to success

Maintain a complete overview of all your prospect/customer interactions across calls and SMS messages and create the ultimate personalized experience.

Always ready

Know who’s on the line before you pick up the phone. CloudTalk provides your agent with that prospect’s existing tickets directly in CloudTalk’s phone apps.


What is the Intercom + CloudTalk integration?

The Intercom phone integration connects sales, marketing, and support to create a holistic omnichannel communication solution that allows you to reach audiences anywhere and anytime. When you are logged into your Intercom account, all phone numbers are automatically converted into a clickable format, allowing you to easily initiate calls with a single click – at CloudTalk, we call this click-to-call feature.

How does the Intercom + CloudTalk integration work?

Integrating Intercom with CloudTalk allows you to seamlessly synchronize customer contact details, as well as your call and conversation history, across the two platforms. These updates happen automatically at regular intervals, ensuring that you always have access to up-to-date information.

Why should you use Intercom + CloudTalk?

There are 7 key benefits to using the Intercom + CloudTalk integration.
They include:
– Customer contact details (name, email, phone number,
company, etc.)
– Call history, including call recordings
– Notes and comments
– Conversations from Intercom
– Email and chat communication
– Various other activities related to Intercom and CloudTalk
– Clickable phone number format for quickly initiating calls online and across
work tools

CloudTalk is a data-driven solution for exceptional customer experience and intelligence is a key part of it.

Schedule a demo today and find out for yourself.