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Intercom VoIP Integration
Call Center
for Intercom
Reach customers across all your channels, including calls, emails, and chat, via CloudTalk’s Intercom integration. Make calls, send SMS messages, automate workflows, and seamlessly align sales and support teams with 2-way synchronization.
Made by
CloudTalk
Category
Other
Use for
Sales
Support
Productivity
Lead Gen
Users
Agents
Supervisors
Trusted by Thousands
1,150 Reviews on G2
4,000+
Satisfied customers
160+
international numbers
300%
More calls per day
50%
Lower wait times
Why Integrate Intercom with CloudTalk?
Create a centralized approach to your customer communication with consistent brand voice and service quality. Choose whether to log calls as events or conversations, set up workflow automation to minimize repetitive tasks, and gain instant access to all the customer insights you could ever need with custom rules for synchronization.
What Is Intercom?
Intercom is a leading customer messaging platform trusted by over 30,000 companies. It supports seamless customer interactions via live chat, email, and more, empowering teams to enhance support experiences and boost satisfaction.
Intercom Call Center Integration Benefits
Speed Up Sales
Instead of switching tabs, let your agents focus on what they do best while the Intercom integration takes care of the rest. Answer calls, follow up on conversations, and populate your Power Dialing campaigns from your contacts instantly with CloudTalk’s Click-to-Call feature to reach 3x more prospects every day.
Automate Workflows
Set up custom rule sets and triggers for repetitive actions like scheduling follow-ups, sending SMS messages, or creating deals. Stay on top of all your responsibilities with automated notifications and ensure no opportunities fall through the cracks to deliver value to the company and customers alike.
Synchronize Data
Eliminate manual data entry and prevent duplicate records with real-time, two-way synchronization via the Intercom call center integration. Automatically log tickets for calls, sync contact details, and ensure your support team always works with up-to-date information for smoother workflows.
Make Better Decisions
Access detailed analytics, call recordings, and notes to better understand customer interactions. Leverage CloudTalk’s Conversational Intelligence insights to identify trends and common topics. Deliver personalized support and improve decision-making while enhancing customer satisfaction.
How to Integrate Intercom with CloudTalk?
- Ensure you have Admin access to both CloudTalk and Intercom.
- Log into your CloudTalk Dashboard and navigate to Settings > Integrations.
- Locate Intercom in the list of integrations and click “+Add Integration.”
- Authenticate the integration by logging into your Intercom when prompted.
- Set up preferences for call logging, missed calls, business hours, and synchronization.
- Save your settings and activate the integration.
- Begin syncing contacts, logging calls, and automating workflows seamlessly.
How to Set Up Calling in Intercom?
- Log into your Intercom account and navigate to the Intercom Marketplace.
- Search for “CloudTalk” and click “Install App”.
- Follow the steps to authorize CloudTalk and grant it access to your account.
- Navigate to Intercom > Settings > Calling Integration Settings.
- Ensure that your settings match the rules defined in CloudTalk
- Enable the Click-to-Call extension for Chrome for one-tap calls.
- Click “Save” and enjoy the full scope of CloudTalk’s Intercom integration.
What Data Does the Intercom Phone Integration Share?
Intercom
CloudTalk
CloudTalk receives
Conversation Data:
New and existing conversations imported to CloudTalk.
Conversation Details
Workflow Actions:
Automated triggers for logging calls, assigning missed calls, and creating follow-up tasks.
Workflow Automation
Intercom & CloudTalk exchange
Contact Information:
Names, phone numbers, and email addresses.
Contact Details
Intercom receives
Call Data:
Duration, outcomes, and recordings.
Call History
SMS Data:
Sent and received messages, including timestamps.
SMS Records
Tags and Notes:
Call tags, notes, and custom attributes (e.g., call IDs assigned to attributes in Intercom).
Metadata
Why Choose CloudTalk for Your Intercom Contact Center?
AI-Powered
Make Smarter Calls with Conversational Intelligence
Remove the guesswork and rage-inducing repetition from your operations with Automatic Call Recording and Transcription. Gain clarity for all your calls with Topic Extraction and Sentiment Analysis and coach agents with actionable insights.
Infinitely Scalable
Enter 160+ International Markets Instantly
Go global and expand your company’s reach with one of the largest offers of international, local, and toll-free numbers available on the market today. Scale your call center solution alongside your strategies and ensure your success for years to come.
Customer-Focused
Sell, Support, Satisfy Customers & Succeed
Put the people at the center of everything you do with call center features designed to turn customer success into your greatest competitive advantage. Decrease wait times by <80% and increase your outbound success rate by <250% the easy way.
Find out why our customers love us
Learn how Swille reduced Support Tickets by 50%
CloudTalk allowed our CRM team to move from firefighting technical issues to making strategic improvements. Now, tickets are about configurations, not dropped calls or connectivity problems.
Learn how Dentakay grew call volume by 2.5X
The power dialer has been a game-changer for managing our call volume. Since we implemented the feature, about 90% of our agents are using it to automate dialing, saving time. The power dialer makes handling both new and old leads easier. It’s been crucial for our growth—our call volume has seen a 2.5X increase in just 8 months.
Learn how Capitalo boosted efficiency by 83.3% with AI
CloudTalk’s AI conversation intelligence drastically improved our efficiency. We’ve cut call quality analysis time from 2 hours to 20 minutes a day and reduced wrongly targeted leads by 24%, enabling us to focus on strategic growth while maintaining consistency across markets.
FAQs
What is the Intercom Phone System Integration?
It connects your call center with Intercom, enabling seamless call management, data logging, and workflow automation.
Can I log calls as conversations in Intercom?
Yes, calls can be logged as conversations or events, depending on your integration preferences.
Does Intercom support call recordings?
Yes, CloudTalk adds links to call recordings and customer profiles directly in Intercom.
How do I customize call workflows in Intercom?
You can define logging rules for calls and SMS, assign missed calls, and set business hours for activity tracking.
Can I make calls directly from Intercom?
Yes, the Click-to-Call feature enables calls directly from customer profiles in Intercom.
