Intercom Integration for Your Contact Center
Integrate Intercom with CloudTalk and stay on top of all customer interactions across your channels and work tools. Provide top-of-the-line customer support with this SMS + Phone Call power couple and enjoy their benefits without compromise.
Real-time synchronization of contacts and activities across both platforms
Initiate calls directly from HubSpot via CloudTalk’s click-to-call feature
Access important client information, including past call recordings – anytime
Track and evaluate performance with CloudTalk’s smart and customizable analytics
What is Intercom?
Intercom is a customer communications platform designed to provide your customers with the best possible service. It allows you to track and evaluate how people interact with your brand online and engage with them via mail or instant messaging.
Benefits
Two-way Synchronization
As soon as a call begins, an entry is created in both systems detailing the client’s number, time of call, call duration, and recording
Actionable Insights
Thanks to the Real-time Customer Card, your agents will receive an overview of the contact information, past interactions, and notes or comments right on their device.
Comprehensive Analytics
Add customizable tags to your interactions or track your team’s performance with CloudTalk’s pre-made smart analytics.
Automated Workflows
Save time on repetitive tasks, like SMS follow-ups, call transcriptions or logging
CloudTalk + Intercom = Success
The combination of a VoIP call center software and a customer communication platform is a match made in heaven. Together, CloudTalk and Intercom allow you to take complete control of your customer interactions and track and analyze them efficiently. Furthermore, they give your agents actionable insights they can use immediately during the customer care process.
How to Setup
CloudTalk + Intercom Integration
WATCH
THE VIDEO
#01
Log in to your CloudTalk account here.
#02
Click Account → Integrations in the left sidebar menu
#03
Select the Intercom integration and click + Add to install it
#04
You will be redirected to the Intercom Login page, where you’ll need to sign in.
#05
If you have multiple Intercom accounts, choose which one you want to log into
#06
After a successful login, you will be redirected back to your CloudTalk Dashboard
#07
Your integration is now ready and can be customized to your business needs
#08
Finally, click Save to activate the integration
Get a first-hand experience
with CloudTalk
“I love the fact that integrations are on point and that changes are easy and intuitive to make.
Marc L.,
G2
FAQs
What is the Intercom + CloudTalk integration?
The Intercom phone integration connects sales, marketing, and support to create a holistic omnichannel communication solution that allows you to reach audiences anywhere and anytime. When you are logged into your Intercom account, all phone numbers are automatically converted into a clickable format, allowing you to easily initiate calls with a single click – at CloudTalk, we call this click-to-call feature.
How does the Intercom + CloudTalk integration work?
Integrating Intercom with CloudTalk allows you to seamlessly synchronize customer contact details, as well as your call and conversation history, across the two platforms. These updates happen automatically at regular intervals, ensuring that you always have access to up-to-date information.
Why should you use Intercom + CloudTalk?
There are 7 key benefits to using the Intercom + CloudTalk integration.
They include:
– Customer contact details (name, email, phone number,
company, etc.)
– Call history, including call recordings
– Notes and comments
– Conversations from Intercom
– Email and chat communication
– Various other activities related to Intercom and CloudTalk
– Clickable phone number format for quickly initiating calls online and across
work tools
Learn More About Intercom
The 6 Best Intercom Phone Integrations & Calling Apps
Do you know how to get even more power out of Intercom? By integrating it with an equally powerful call center tool.
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