Intercom Integration for Your Contact Center

The Intercom phone integration connects sales, marketing, and support to create a holistic omnichannel communication solution that allows you to reach audiences anywhere and anytime. When you are logged into your Intercom account, all phone numbers are automatically converted into a clickable format, allowing you to easily initiate calls with a single click – at CloudTalk, we call this click-to-call feature.

Integrating Intercom with CloudTalk allows you to seamlessly synchronize customer contact details, as well as your call and conversation history, across the two platforms. These updates happen automatically at regular intervals, ensuring that you always have access to up-to-date information.

There are 7 key benefits to using the Intercom + CloudTalk integration.

They include:

– Customer contact details (name, email, phone number,
company, etc.)

– Call history, including call recordings

– Notes and comments

– Conversations from Intercom

– Email and chat communication

– Various other activities related to Intercom and CloudTalk

– Clickable phone number format for quickly initiating calls online and across
work tools