17 Best Intercom Integrations For Customer Experience in 2024
By Alexandra Kozma
| 22. February 2023 |
BrandsCall Center
By A. KozmaAlexandra Kozma
| 22 Feb 2023 |
BrandsCall Center
    By A. KozmaAlexandra Kozma
    | 22 Feb 2023
    BrandsCall Center

    Front App: 13 Best Integrations to Boost Customer Experience

    Are you an Intercom user, looking for ways to improve your customer experience?

    We collected 17 of the best Intercom integrations to help you improve various aspects of your business, such as capturing and syncing leads faster, analyzing data easier, and turning your business communications into a well-oiled, automated system.

    Read on and learn how to make the most of Intercom!

    What is Intercom?

    Intercom is a powerful customer communication platform, designed to provide your customers with an exceptional level of service.

    It is an all-in-one platform that enables you to track and evaluate how people interact with your brand online. It lets you engage with them through email or instant messaging, and even automate some of your customer support workflows. 

    With Intercom, you get a comprehensive overview of your customers’ engagement history, including their past conversations, behaviors, and preferences. With this information, you can easily personalize your communication with customers and provide them with a seamless experience across all channels.

    intercom illustration

    Top Intercom Features

    Intercom offers a range of features that make it easy to communicate with your clients, provide support, and even automate parts of your customer journey. 

    Features like automated messages and trigger-based conversations let you send relevant content to customers based on their behavior. The Conversations inbox allows you to easily monitor and respond to customer queries from one place. 

    Intercom offers a modern live chat feature, so customers can get help in real time. You know, the little chat icon that pops up in the bottom right corner of most websites these days!

    Lastly, powerful segmentation and targeting capabilities let you personalize your customer communication for better engagement.

    Intercom integrates with over 250+ third-party applications, giving you the flexibility to tailor your customer experience to your specific needs.

    Greatest Intercom Benefits

    Intercom can help your business communicate with customers more effectively and improve customer experience. 

    Here are four of the top benefits of using Intercom:

    • Comprehensive customer data: Intercom provides a comprehensive view of customer engagement across all channels, so you can understand their behavior and preferences.
    • Optimal customer communication: Intercom’s automated messages and trigger-based conversations make it easy to send relevant content to customers based on their behavior.
    • Real-time customer support: The live chat feature allows customers to get help in real time.
    • Powerful segmentation and targeting: Intercom’s segmentation and targeting capabilities let you personalize your customer communication for better engagement.

    Pricing – How Much Does Intercom Cost?

    Intercom offers three solutions: Support, Engage, and Convert. As the name suggests, ‘Support’ is for offering customer support, ‘Engage’ is for onboarding and re-engaging customers, and ‘Convert’ is for turning website visitors into paying customers. There is also a Starter plan for very small businesses.

    Each solution has a unique set of features and add-ons that can be tailored to fit your business’s needs. The ‘Support’ plan is priced per seat. Engage and Convert are priced based on the number of people reached by the workspace and the number of seats needed. Find out more about how intercom plans work.

    #1 Intercom + CloudTalk – Best integration for business communication

    CloudTalk is a leading cloud-based business phone system designed for ambitious support and sales teams. With this integration, you can manage your call flows, make time-saving automation, log and analyze all your calling activities, and much more.

    The three main benefits of using CloudTalk and Intercom together:

    1. Seamless call integration: All call data and call recordings are instantly synced with your Intercom account. This provides a comprehensive view of your customers’ interactions across different channels, allowing your team to personalize communication, improve customer experience and boost conversion rates by providing them with a more complete view of customers’ interactions.
    2. Efficient team collaboration: All conversations and contacts are synced between CloudTalk and Intercom, enabling your team to work more efficiently. This eliminates the need to switch between different platforms and helps ensure that everyone is on the same page.
    3. Powerful calling features: You can streamline your sales process and boost productivity with CloudTalk’s features such as real-time call statistics, automated sales dialers, IVR, smart call routing, and much more. These features help simplify your calling process and improve your team’s productivity.

    For more information about how CloudTalk and Intercom work together, visit our Integrations page, read our article about Intercom Phone Integrations, or watch this video:

    YouTube video

    #2 Intercom + Salesforce integration – Sync data and streamline workflows for sales, marketing, and support

    Salesforce is one of the world’s leading CRM platforms designed to help businesses build relationships with their customers – and it has great integration with Intercom!

    With this integration, you can sync your customer data and streamline your sales, marketing, and support workflows.

    The three main benefits of using Intercom and Salesforce together:

    1. Automated lead management: The integration offers automatic lead creation and synchronization, ensuring that leads are qualified and data is always up-to-date. This saves time and effort for your sales team and helps to streamline the lead management process.
    2. Efficient lead conversion: With the one-click lead creation feature, you can easily convert any lead in Intercom into a lead in Salesforce. This simplifies the conversion process and helps to ensure that all leads are properly recorded in Salesforce.
    3. Simplified task creation: The integration automatically logs chats and notes as Salesforce tasks under the relevant lead, contact, and opportunity. This helps keep your sales team organized and on top of their tasks while providing a complete record of customer interactions.

    For more information, check out the Salesforce integration in the Intercom app store.

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    #3 Intercom + Hubspot integration – Best integration for syncing leads and conversations

    HubSpot is a popular and powerful CRM and marketing automation platform designed to help sales and marketing teams grow. With the Intercom and HubSpot integration, you can sync your leads and conversations and ensure that your customer data is always up-to-date.

    The three main benefits of using Intercom and HubSpot together:

    1. Streamlined lead management: Automatically sync leads and conversations between Intercom and HubSpot, and keep all important customer data in one place. This can help with more efficient lead management and result in more effective communication with prospects and customers.
    2. Improved customer engagement: Personalize customer engagement by leveraging customer data from HubSpot in Intercom. This helps you tailor your messaging and provide a more personalized experience for your customers.
    3. Enhanced efficiency and productivity: The integration between Intercom and HubSpot can automate workflows and reduce manual work, freeing up resources for more important tasks. This can help increase efficiency and productivity for your team, while also providing a more straightforward experience for your customers.

    For more information, check out the HubSpot integration in the Intercom app store.

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    #4 Intercom + Slack integration – Best integration for notifying teams in specific channels on conversation and ticket activity

    Which remote team doesn’t use Slack? Most of us communicate and collaborate more efficiently thanks to Slack’s easy-to-use platform. With the Intercom and Slack integration, you can keep your team up to date on customer conversations and ticket activity without having to leave Slack.

    The three main benefits of using Intercom and Slack together:

    1. Real-time notifications: Receive real-time notifications directly in Slack whenever tickets are created, assigned, or updated in Intercom. This helps keep your team updated on customer conversations and ticket activity in real-time, so they can respond quickly and provide better customer service.
    2. Improved team collaboration: Collaborate more efficiently by discussing customer conversations and reacting to tickets in dedicated Slack channels. This can help ensure that everyone is on the same page and that all customers are properly handled.
    3. Effortless communication: Automatically send messages from Slack to Intercom and vice versa, making it easy to keep track of customer conversations and tickets across different channels.

    For more information, check out the Slack integration in the Intercom app store.

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    #5 Intercom + Zendesk integration – See Zendesk tickets or create new ones–without leaving your inbox

    Zendesk is a leading customer service platform designed to help businesses deliver excellent customer service. With this integration, you can view Zendesk tickets or create new ones without leaving your Intercom inbox.

    The three main benefits of using Intercom and Zendesk together:

    1. Smooth ticket management: View Zendesk tickets or create new ones directly from your Intercom inbox – no more tab switching. Your customers will appreciate that their requests are handled with great attention and speed.
    2. Faster response times: Quickly respond to customer tickets in one place, making sure that customer inquiries are always addressed within the SLA.
    3. Better customer experience: Provide a more seamless experience to your customers by always offering timely, personalized support.

    For more information, check out the Zendesk integration in the Intercom app store

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    #6 Intercom + WhatsApp integration – Best integration for leveraging the power of WhatsApp in your customer service

    With over 2 billion users worldwide, the popular instant messaging platform, WhatsApp, needs no introduction. The Intercom and WhatsApp integration, designed for businesses, helps you leverage the power of WhatsApp in your customer service. Keep the entire customer interaction inside WhatsApp for a seamless experience!

    The three main benefits of using Intercom and WhatsApp together:

    1. Stellar customer support: Receive and reply to WhatsApp messages directly from your Intercom inbox. This helps you provide faster and more efficient support, while also providing a smooth experience for your customers. After all, almost all of your clients have WhatsApp in their pockets already!
    2. Personalized customer service: Personalize your communication with clients by leveraging customer data (such as information or history) in Intercom. This improves customer experience, and of course, your conversion rate.
    3. Optimized processes: Automate customer support processes and reduce manual work. Save time and resources, while also providing a more efficient customer support experience.

    For more information, check out the WhatsApp integration in the Intercom app store.

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    #7 Intercom + Segment integration – The platform to help companies harness their first-party customer data

    Looking to gain a deeper understanding of your customers and enhance their overall experience with your brand? Look no further than the Intercom + Segment integration. Segment empowers companies to harness their first-party customer data, providing a more holistic view of customer behavior and preferences. With this integration, you’ll be equipped with the insights needed to create personalized experiences that truly resonate with your audience.

    The three main benefits of using Intercom and Segment together:

    1. Unified customer data: Sync customer data between Intercom and Segment and get a single view of your customers. This helps you better understand them, identify trends, make better decisions, and improve customer experience.
    2. Easy analytics: Analyze customer data in Intercom to gain valuable insights and better understand your clients to personalize your customer experience and increase conversion rates.
    3. Personalized customer experience: Leverage customer data in Intercom to personalize customer engagement and provide a more tailored experience for your customers.

    For more information, check out the Segment integration in the Intercom app store.

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    #8 Intercom + Jira integration – Best integration for creating, linking, and commenting on Jira issues without leaving Intercom

    Jira by Atlassian is a project management tool designed to help teams plan, track and release projects on time and headache-free. With the Intercom and Jira integration, you can create, link and comment on Jira tickets without leaving Intercom.

    The three main benefits of using Intercom and Jira together:

    1. Efficient issue management: Create, link, and comment on Jira issues directly from your Intercom inbox. This keeps your team single-focused, and organized.
    2. Information at your fingertips: Sync all Intercom conversations with Jira and have all conversations, user, and company details in front of you, as soon as you need them.
    3. Headache-free communication: Get notified of all live updates, and reopen conversations when a customer needs further assistance.

    For more information, check out the Jira integration in the Intercom app store.

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    #9 Intercom + Pipedrive integration – Best integration for creating deals

    Pipedrive is a sales CRM platform designed to help sales teams accelerate their sales process and close more deals. With the Intercom and Pipedrive integration, you can create new deals directly from your Intercom inbox, ensuring that all requests are handled well. 

    The three main benefits of using Intercom and Pipedrive together:

    1. Efficient lead management: Automatically create new deals in Pipedrive and sync customer data between Intercom and Pipedrive. This helps ensure that leads are properly tracked and qualified, and that customer data is always up-to-date.
    2. Flawless customer experience: Keep all customer conversations (including deals) inside Intercom. This provides a more seamless experience for your customers and helps to ensure that all conversations are properly tracked and logged.
    3. Improved team productivity: Automate workflows and reduce manual work. This can help save time and resources and allow your team to focus on more important tasks.

    For more information, check out the Pipedrive integration in the Intercom app store.

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    #10 Intercom + Typeform integration – Ask for user feedback directly in Messenger

    Typeform is an online form builder, allowing teams to collect valuable insights and feedback from their customers. With the Intercom and Typeform integration, you can ask for user feedback directly in Messenger, making it easier and more engaging for your customers to provide feedback.

    The three main benefits of using Intercom and Typeform together:

    1. Engaging user feedback: Asking for user feedback straight in Messenger makes it effortless for your customers to give you feedback. This way you can collect more valuable insights and data, helping you make better decisions and improve customer experience.
    2. Outstanding customer experience: Keep all customer conversations and even user feedback inside Intercom. Your team can therefore work faster and with more precision, providing a flawless experience for customers and helping to ensure that all conversations are properly tracked and logged.
    3. Faster data collection: Automate the valuable data collection process and reduce manual work. This can help save time and resources and allow your team to focus on more important tasks.

    For more information, check out the Typeform integration in the Intercom app store.

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    #11 Intercom + Mailchimp Integration – Keep your users and unsubscribes in sync across Intercom and Mailchimp

    Mailchimp is the world’s leading email marketing platform and is used by over 20 million people around the globe. With the Intercom + Mailchimp Subscribe integration, you can keep your users and unsubscribes in sync across both platforms, making it easy to manage and segment your audience.

    The three main benefits of using Intercom and Mailchimp together:

    1. Easy user management: Sync your users and unsubscribes across Intercom and Mailchimp to ensure that all customer data is up-to-date and that all customer conversations are stored in the right way.
    2. Better segmentation: Automatically segment your customers in Mailchimp based on user attributes in Intercom. This way you can better understand your customers and create more targeted campaigns, improving your conversion rate.
    3. Improved engagement: Automatically map user events in Intercom to Mailchimp campaigns, making sure that customers are always receiving the right messages at the right time.

    For more information, check out the Mailchimp integration in the Intercom app store.

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    #12 Intercom + Teams integration – Best integration for monitoring your support team’s performance right within Teams

    If your remote team is not using Slack, you’re likely a Microsoft Teams user. Teams is another leading (it’s a Microsoft product after all!), powerful collaboration platform, helping your teams work together more efficiently.

    With the Intercom and Teams integration, you can monitor your support team’s performance right within Teams, ensuring that customers receive the best possible service.

    The three main benefits of using Intercom and Teams together:

    1. Real-time performance monitoring: Monitor your team’s performance and customer service KPIs in real-time, directly within Teams. This helps you guarantee that customers always get top service.
    2. Improved team collaboration: Automatically sync Intercom conversations to Teams, allowing your employees to collaborate more efficiently. Ensure that customer inquiries are always addressed within the SLA.
    3. Faster response times: Always be on top of incoming customer requests, wherever you are.

    For more information, check out the Teams integration in the Intercom app store.

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    #13: Intercom + Calendly integration – Best integration for scheduling meetings

    Calendly is an online scheduling tool that helps teams to streamline the scheduling process and reduce time spent on tedious back-and-forth emails. With the Intercom and Calendly integration, you can easily schedule meetings directly from your Intercom inbox and save time in the process.

    The three main benefits of using Intercom and Calendly together:

    1. Efficient meeting scheduling: Schedule meetings directly from your Intercom inbox. Such a smooth experience helps you convert more leads to schedule meetings with you and your representatives.
    2. Qualified lead identification: Create automated sequences and use bots in Intercom Messenger to make sure that only qualified leads book a meeting with you.
    3. Effortless booking discovery: Add Calendly to your Intercom Messenger homepage, allowing leads and customers to easily arrange a meeting with you whenever they choose.

    For more information, check out the Calendly integration in the Intercom app store.

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    #14 Intercom + Promoter – Best integration for boosting customer satisfaction

    Promoter.io is a customer feedback platform designed to help teams capture customer feedback and drive customer satisfaction. With the Intercom and Promoter integration, you can use the Net Promoter System (NPS) to collect customer feedback and analyze responses for critical decisions.

    The three main benefits of using Intercom and Promoter together:

    1. Prevent detractors: Quickly identify customers who are at risk of becoming detractors and take action to prevent it.
    2. Identify advocates: Identify customers who are likely to become advocates of your brand and leverage their positive experience.
    3. Gain insights: Gain valuable insights about your customers and understand their needs, desires, and pain points.

    For more information, check out the Promoter integration in the Intercom app store.

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    #15 Intercom + Conflux – Best integration for capturing user feedback

    Conflux is a customer feedback platform, helping you capture user inputs and drive product decisions. With the Intercom and Conflux integration, you can collect valuable feedback from your customers and keep them engaged by allowing them to vote on ideas directly in the Intercom Messenger.

    The three main benefits of using Intercom and Conflux together:

    1. Capturing user feedback: Collect valuable feedback straight from your customers and adjust your product decision while maintaining privacy between you and your client.
    2. Engaging users: Allow users to vote on ideas directly in the Intercom Messenger to keep them engaged and up-to-date when an idea or feature changes status.
    3. Sharing ideas: Easily share your ideas or features with your customers using the Intercom messenger app.

    For more information, check out the Conflux integration in the Intercom app store.

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    #16 Intercom + Clearbit – Best integration for analyzing your website data

    Clearbit helps you identify, target, and route website visitors to the right landing pages. By knowing who your visitors are as soon as they land on your website and offering them a highly tailored experience, you can convert much more leads into customers and grow revenue.

    The three main benefits of using Intercom and Clearbit together:

    1. Focusing on the most valuable visitors: Customize which visitors can see the Intercom popup, using Clearbit data (like Alexa rank).
    2. Targeted auto-messages: Use targeted auto-messages that you can customize with Clearbit data, including company location, industry, or even tech stack.
    3. Information at hand: View Clearbit data in your Intercom Inbox, and get all the information you need.

    For more information, check out the Clearbit integration in the Intercom app store.

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    #17 Intercom + Statuspage – Best integration for status page updates

    Statuspage helps you inform your customers and teammates about the current system status. With the Intercom and Statuspage integration, you can always let clients know about potential outages without needing them to ask you what is wrong with a specific feature or system.

    The three main benefits of using Intercom and Statuspage together:

    1. Reduced inbound conversation volume: Proactively communicate outage information with your customers and reduce inbound conversation volume for your support team.
    2. Automatic status page updates: Automatically sync Intercom conversations to your Statuspage and keep your customers up-to-date on the latest system status.
    3. Easy subscription process: Allow customers to subscribe to your newsletter and receive alerts about the system status.

    For more information, check out the Statuspage integration in the Intercom app store.

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    Get Started with the Best Intercom Integrations

    There are many powerful Intercom integrations to help you improve customer experience and maximize customer satisfaction in 2024. Whether you’re looking to collect valuable user feedback, monitor team performance, schedule meetings, capture user feedback, analyze your website data, or update your status page – there’s an integration that’s perfect for you.

    If you’re looking for a powerful Intercom integration that helps you provide the best customer experience, we strongly believe that CloudTalk is the perfect solution to easily manage customer calls, monitor team performance, and automate business calling processes. 

    Get started today and see how CloudTalk can help you maximize customer satisfaction. 

    FAQs

    What is Intercom?

    Intercom is a u003ca href=u0022https://www.cloudtalk.io/blog/the-importance-of-business-communication-definition-types-and-tips/u0022 target=u0022_blanku0022 rel=u0022noreferrer noopeneru0022u003ebusiness communicationsu003c/au003e software that simplifies interactions between companies and their customers. The software boosts the efficiency of customer support teams by providing headquarters for all of their communications needs. There are a number of great tools you can integrate with Intercom to make your day-to-day work easier. Check a list of some great options in our article.

    What are the best integrations for Intercom?

    The best integrations for Intercom vary depending on your business needs. Some of the most popular are CloudTalk, Typeform, Mailchimp, Microsoft Teams, Calendly, Promoter, Conflux, Clearbit, and Statuspage. These integrations help you automate customer service, segment clients, monitor team performance, capture user feedback, analyze website data, and update your status page.u003cbru003eu003cbru003eu003cstrongu003eHere are the 17 integrations with Intercom that we recommend most:u003cbru003eu003c/strongu003eu003cbru003e#1 u003ca href=u0022https://www.cloudtalk.io/intercom/u0022 target=u0022_blanku0022 rel=u0022noreferrer noopeneru0022u003eIntercom + CloudTalku003c/au003e – Best integration for business communicationu003cbru003e#2 Intercom + u003ca href=u0022https://www.cloudtalk.io/salesforce/u0022 target=u0022_blanku0022 rel=u0022noreferrer noopeneru0022u003eSalesforce integrationu003c/au003e – Sync data and streamline workflows for sales, marketing, and supportu003cbru003e#3 Intercom + u003ca href=u0022https://www.cloudtalk.io/hubspot/u0022 target=u0022_blanku0022 rel=u0022noreferrer noopeneru0022u003eHubspot integrationu003c/au003e – Best integration for syncing leads and conversationsu003cbru003e#4 Intercom + u003ca href=u0022https://www.cloudtalk.io/slack/u0022 target=u0022_blanku0022 rel=u0022noreferrer noopeneru0022u003eSlack integrationu003c/au003e – Best integration for notifying teams in specific channels on conversation and ticket activityu003cbru003e#5 Intercom + u003ca href=u0022https://www.cloudtalk.io/zendesk-call-center-integration/u0022 target=u0022_blanku0022 rel=u0022noreferrer noopeneru0022u003eZendesk integrationu003c/au003e – See Zendesk tickets or create new ones–without leaving your inboxu003cbru003e#6 Intercom + WhatsApp integration – Best integration for leveraging the power of WhatsApp in your customer serviceu003cbru003e#7 Intercom + Segment integration – The platform to help companies harness their first-party customer datau003cbru003e#8 Intercom + Jira integration – Best integration for creating, linking, and commenting on Jira issues without leaving Intercomu003cbru003e#9 Intercom + u003ca href=u0022https://www.cloudtalk.io/pipedrive-call-center-integration/u0022 target=u0022_blanku0022 rel=u0022noreferrer noopeneru0022u003ePipedrive integrationu003c/au003e – Best integration for creating dealsu003cbru003e#10 Intercom + Typeform integration – Ask for user feedback directly in Messengeru003cbru003e#11 Intercom + Mailchimp Integration – Keep your users and unsubscribes in sync across Intercom and Mailchimpu003cbru003e#12 Intercom + Teams integration – Best integration for monitoring your support team’s performance right within Teamsu003cbru003e#13: Intercom + Calendly integration – Best integration for scheduling meetingsu003cbru003e#14 Intercom + Promoter – Best integration for boosting customer satisfactionu003cbru003e#15 Intercom + Conflux – Best integration for capturing user feedbacku003cbru003e#16 Intercom + Clearbit – Best integration for analyzing your website datau003cbru003e#17 Intercom + Statuspage – Best integration for status page updates

    What is Intercom used for?

    Intercom is a customer communications platform designed to provide your customers with the best possible service andu003ca href=u0022https://www.cloudtalk.io/blog/10-proven-customer-service-strategies/u0022 target=u0022_blanku0022 rel=u0022noreferrer noopeneru0022u003e strategiesu003c/au003e. It allows you to track and evaluate how people interact with your brand online and engage with them via mail or instant messaging.u003cbru003eu003cbru003eu003ca href=u0022https://www.cloudtalk.io/intercom/u0022 target=u0022_blanku0022 rel=u0022noreferrer noopeneru0022u003eIntegrate Intercom with CloudTalku003c/au003e and stay on top of all customer interactions across your channels and work tools. Provide top-of-the-line customer support with this SMS + Phone Call power couple and enjoy their benefits without compromise.

    How do I connect Facebook leads to Intercom?

    To link Facebook leads to Intercom, both Intercom and Facebook must be connected to your account. After connecting Facebook and Instagram, you can utilize the Intercom Instagram Integration to get leads from Facebook. Additionally, you may use Intercom Messenger to connect with Facebook leads.

    How to find and connect the Intercom integration to CloudTalk?

    1. Log in to your CloudTalk Dashboard accountu003ca href=u0022https://my.cloudtalk.io/u0022 target=u0022_blanku0022 rel=u0022noreferrer noopeneru0022u003e hereu003c/au003e.u003cbru003e2. Click on Account -u003e Integrations in the left sidebar menu. Scroll over the Intercom logo and click + Add to Connect with Intercom.u003cbru003e3. You will be redirected to the Intercom website, where you must authorize access to allow CloudTalk access to your Intercom company data. u003cbru003e4. Once you have completed these steps, your integration will be ready to use. Click the Save button to activate the integration.u003cbru003eu003cbru003eFind out more in u003ca href=u0022https://help.cloudtalk.io/en/articles/5372805-how-to-use-cloudtalk-with-intercomu0022 target=u0022_blanku0022 rel=u0022noreferrer noopeneru0022u003eour blogu003c/au003e or gain further knowledge by watchingu003ca href=u0022https://www.youtube.com/watch?v=026kAd9IdP4u0022 target=u0022_blanku0022 rel=u0022noreferrer noopeneru0022u003e this videou003c/au003e.