Import and access all customer data such as call history, recent deals or support tickets, CRM profile or even your own custom fields. Before, during and after calls.
Find and access customers’ full call history, recent tickets, and even completed deals.
Quickly access a contact’s CRM profile or any other type of customer profile during the call.
Tag contacts mid-call to streamline the customer experience and campaign management.
"With CloudTalk's Analytics I now get to see every step of the way. We can find discrepancies between our agents and gain a much better understanding of our teams' setup."
Nelly Donnelly Service Delivery Manager
See Nokia customer story
"CloudTalk improved our team's cost and efficiency. The script feature allows us to lead the calls in a much more systematic way, as well as all the action buttons to trigger actions directly into our backend."
Yohann Bensadoun Global Supply Growth
See Glovo customer story
"Our call volume tripled in only 2 years, from around 10,000 calls to 30,000 per quarter and with CloudTalk, we can now handle all of this communication easily. It was an excellent choice."
Frederico Lopes Head of Customer Service
See DiscoverCars customer story
"We have seen a significant increase in our outbound call volume since we started using CloudTalk and we can now reach out to more prospects and customers than ever before."
Elay Sasson Call Center Manager
See MyHeritage customer story
Expand your business toolstack with a business calling software that can be easily integrated into your existing CRMs, ecommerce or helpdesk tools, like Salesforce, Freshdesk, Help Scout, and dozens more.
Real-time information is data that is delivered immediately and continuously and is used to inform decisions and actions. It’s often used in systems that require up-to-date information in order to react quickly to changing conditions, such as traffic lights, stock market trading, and weather reports. Real-time information can also be used to provide customers with more accurate, relevant information in real time, such as online shopping and customer service.
Providing agents with instant access to customer data during a call enables them to offer more personalized and effective customer support. With the ability to quickly review past interactions and issues, agents can tailor their responses to each individual caller, resulting in higher customer satisfaction and loyalty.
You can save your agents time while they also handle more calls – more efficiently. With up-to-date customer data readily available at all times, agents can resolve issues more quickly, leading to faster call resolution times and increased customer satisfaction.
Real-time client data can help customer support by giving agents more information about the customer, such as their purchase history, contact information, and previous interactions with the company. Having this information on hand can allow agents to quickly tailor their support approach to customers’ individual needs, and provide a more personalized customer experience.
On top of that, seeing past issues on real-time cards can warn customer support agents of potential issues or problems with the customer’s product or service before they become significant issues. This allows them to take proactive measures to prevent customer dissatisfaction.
Generally, there are no setup or maintenance fees associated with real-time customer cards. However, depending on the provider, you may incur fees for certain features.
Schedule a demo with one of our specialists and gain unparalleled control over your customer’s experience.
Support & Sales
Inbound
Outbound
Business system
Remote teams
E-commerce
IT
Financial Services
Health Care
Travel & Hospitality
Enterprise
Medium & Large
Small
HubSpot
Zendesk
Pipedrive
Salesloft
