- Solutions
- Solutions primary
- BY TEAM
- BY INDUSTRY
- BY USE
- BY SIZE
- Solutions primary
- Integrations
- Integrations primary
- MOST POPULAR
- first column
- second column
- NEW
- first column
- second column
- MOST POPULAR
- Integrations primary
IT & Operations
Sales
Customer support
Company-wide
Software & Tech
Financial Services
Professional services
Education & E-learning
Remote teams
Business phone system
Calling for HubSpot
Micro Business
Small businesses
Medium & Large businesses
Zendesk
Pipedrive
Plecto
Salesloft
Run Custom Sales Campaigns
Effortlessly craft personalized campaigns. Create custom call scripts and questionnaires fully accommodated to your unique sales needs, or take down call notes right when on the phone.
Create In-depth Campaigns in Minutes
Bulk Call From CRM
Import a group of leads from your favorite CRM and mass-call them with Power Dialer.
Use Questionnaires
Let agents fill out call scripts or questionnaires based on customer answers during the call.
Easily Track Campaigns
Monitor campaign results in real-time and make any necessary adjustments on the go.
"With CloudTalk's Analytics I now get to see every step of the way. We can find discrepancies between our agents and gain a much better understanding of our teams' setup."
Nelly Donnelly Service Delivery Manager
See customer story
"CloudTalk improved our team's cost and efficiency. The script feature allows us to lead the calls in a much more systematic way, as well as all the action buttons to trigger actions directly into our backend."
Yohann Bensadoun Global Supply Growth
See customer story
"Our call volume tripled in only 2 years, from around 10,000 calls to 30,000 per quarter and with CloudTalk, we can now handle all of this communication easily. It was an excellent choice."
Frederico Lopes Head of Customer Service
See customer story
"We have seen a significant increase in our outbound call volume since we started using CloudTalk and we can now reach out to more prospects and customers than ever before."
Elay Sasson Call Center Manager
See customer story
What is a Call Campaign?
Phone Call Campaign tool is designed to streamline and automate outbound calling efforts. It allows you to create, manage, and execute targeted inbound or outbound calling campaigns efficiently.
With this tool, you can segment contact lists, assign specific scripts, and automate dialing, enabling agents to focus on engaging with customers rather than manual tasks.
4 Benefits of Call Campaigns
Boost Agents’ Confidence
Use predefined warm and cold calling scripts to ensure effective communication, making it easier for agents to act confidently. Well-crafted scripts help maintain brand consistency, provide agents with the right information at their fingertips, and enable them to handle a variety of customer scenarios with ease.
Boost Your Productivity
Handle higher call volumes with automated call campaigns without compromising the service quality. Automate dialing process and let agents easily switch between campaigns and scripts based on customer segment. Increase outbound calls by 49% within a few months.
Track Campaigns Effectively
Monitor call campaigns in real-time. Guide agents, ensure success, and achieve your business objectives. With call monitoring, real-time analytics and reporting, you can track sales reps’ performance, identify areas for improvement, and make data-driven decisions to optimize strategy.
Segment Audiences
Use the Campaigns tool to segment your contact lists and tailor approach to different customer groups. Create targeted campaigns to deliver more personalized messaging, improving engagement and conversion rates. Focus on the most promising leads and maximize the impact of outbound efforts.
Create your first campaign now.
3 Types of Outbound Call Campaigns
Cold Calling Campaigns
Reach out to cold prospects with no prior contact to introduce your product and spark interest. Target high-quality leads by creating an ideal customer profile based on firmographics, demographics, and other criteria.
Warm Outreach Campaigns
Target prospects who have already interacted with your business, such as those who subscribed to your newsletter or downloaded an ebook. Focus on understanding their needs, budget, and potential hurdles to strengthen your qualification efforts.
Survey Phone Campaigns
Conduct phone surveys to capture customer feedback and understand their preferences. Use open-ended questions to gather valuable insights, helping you create more effective business strategies based on consumer behavior and preferences.
How to Set Up A Call Campaign with CloudTalk?
01
Go to Dialer > Campaigns and select +Add Campaign in the top right.
02
In Basic Settings, set all details like campaign name, status, attempts per contact, hours between attempts, answer wait time, and more.
03
Next, you can schedule your campaign for a specific date and time, use outbound caller ID to display local numbers, assign call scripts and surveys, and set responsible agents or agent groups.
04
In Advanced Settings, you can add or edit call result buttons. They are used by agents to mark the campaign call once it ends (successful, unsuccessful, etc.).
Other features you might like
Turn your CloudTalk into a much larger and powerful tool
Expand your business toolstack with a business calling software that can be easily integrated into your existing CRMs, ecommerce or helpdesk tools, like Salesforce, Freshdesk, Help Scout, and dozens more.
Have questions?
How do call center campaigns work?
Call or Contact center campaigns involve systematically reaching out to a list of contacts for sales, marketing, or customer service purposes. Calls are made based on predefined scripts and objectives, often managed through a centralized system to track progress and outcomes.
How to Setup Automated Outbound Dialer Campaigns?
To set up automated outbound dialer campaigns, upload your contact list, configure your campaign settings, create call scripts, and schedule the call times. Use your dialer system to automate call placements, ensuring it complies with regulations.
What are the best practices for a successful call campaign?
Best practices include:
– Clearly define your goals and target audience.
– Use a high-quality contact list.
– Develop a compelling script.
– Train your agents thoroughly.
– Monitor and analyze campaign performance regularly.
Is the call campaign feature only dedicated to call centers?
No, the call campaign feature is not only for call centers. It can be used by any business or organization that needs to conduct systematic outreach, such as sales teams, customer service departments, and marketing groups.
How many numbers can I import into the call list?
The number of contacts you can import into your call list depends on the specific call center software you use. Some systems support thousands of numbers, allowing for large-scale campaigns.
Is training required to launch a call campaign?
Yes, training is recommended to ensure that agents understand the campaign objectives, use the call scripts effectively, and handle the call center software proficiently.
How many types of calling campaigns are there?
There are several types of calling campaigns, including cold calling, warm outreach, survey campaigns, and follow-up calls. Each type serves different objectives and targets different audiences.
Ready to get started?
Schedule a demo with one of our specialists and gain unparalleled control over your customer’s experience.
