NEXT GEN BUSINESS CALLING SOFTWARE FOR CUSTOMER SUPPORT TEAMS

TURN YOUR CUSTOMER SUPPORT INTO CUSTOMER SUCCESS

Stay connected to your customers every step of the way through automated, reliable and customized support.

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+ AUTOMATION

Save 2 to 3
minutes per call

Keep both customers and your support team happy with a business calling software designed to automate data entry, reduce abandonment rates and save time through automatic callback features.

One call wasn’t enough to fix the issue? CloudTalk lets your customers pick things up right where they left off with our Preferred Agent feature, saving time for what really matters — helping your customers.

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Recommended features

Power Dialer

Smart Dialer

Click-to-call

+ PREDICTABILITY

Anticipate customer needs

Got a customer on the line? CloudTalk shows you all relevant customer data and call history before you even pick up the phone, allowing you to get ahead of your customer and provide a much more personalized experience.

Decrease call handling time (AHT) by 22% by having everything you need in the same place accessible in 1 click, and follow up with your customers seamlessly through automated emails and SMS messages.

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Recommended features

Analytics

Call Recording

Call Tags

+ CUSTOMIZATION

The right agent
every time

Whether you have 2 support agents or 200, CloudTalk connects your customers to the right agent every time, while fully customizable and intuitive call flows give you unparalleled control over your customers’ journey.

Increase First Call Resolution (FTR) by 17% with intelligent call routing and an intuitive call flow builder, designed to match the unique needs of your business and your customers’ expectations.

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Recommended features

Customer card

Call recording

Speech to text

The right tools for your customer support team

Power Dialer

Save time by easily and automatically dialing selected numbers in your database.

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Smart Dialer

Create single-click call queues from any website or CRM and eliminate repetitive tasks.

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Click to Call

Dial any phone number from an internet browser, CRM or helpdesk tool.

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Analytics

Access all your performance analytics and statistical reports in one place.

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Call Recording

Automatically record calls and access them at any time, directly from your browser.

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Call Tags

Assign tags to different numbers and anticipate your customers’ needs.

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International Numbers

Choose from 160+ international numbers and operate from anywhere in the world.

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Customer Cards

Displaying all relevant customer information intuitively and in one place.

More Info
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Why Our Clients Love CloudTalk

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“Thanks to CloudTalk, we can offer our services globally without unnecessary additional fees. Each agent has their own number, which allows easy and fast communication with clients. We have acquired 60+ international numbers.”

Michael Zeitlin

Team Lead, Global Revenue
Operations at CoachHub

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“CloudTalk takes real-life client issues into consideration, and it’s well-equipped to tackle even the most particular requirements. Our team’s efficiency and costs have improved drastically: the onboarding of couriers is now practically fully automated.“

Yohann Bensadoun

Global Head of Ops Solutions
at Glovo

Thomas Finan - Head of Customer Service at FINOM
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“With CloudTalk’s integrations, we were able to radically improve our efficiency: the time it took agents to prepare for their next call dropped from 60 to 7 seconds. That really matters when you are making more than thousands of calls per month.“

Thomas Finan

Head of Customer Service at FINOM

Turn your CloudTalk into a much larger and powerful tool

Expand your business toolstack with a business calling software that can be easily integrated into your existing CRMs, ecommerce or helpdesk tools, like Salesforce, Freshdesk, Help Scout, and dozens more.

See All Integrations

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Connect agents, customers and other software, together in the cloud

Discover how CloudTalk can provide you with unparallel control over your customer’s experience and start matching their expectations today

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