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+44 20 3868 0167
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From Customer Support to Success
Stay connected to your customers every step of the way through automated, reliable and customized support.
Trusted by 4,000 companies worldwide
Cut Call Time by Multiple Minutes
Enhance customer satisfaction and support efficiency with our business calling software. Designed to automate data entry, reduce abandonment rates, and save time with automatic callbacks, it ensures both customers and your team stay content. CloudTalk’s Preferred Agent feature allows seamless continuation of conversations, prioritizing what truly counts – assisting your customers effectively.
Anticipate Customer Needs
Got a customer on the line? CloudTalk shows you all relevant customer data and call history before you even pick up the phone, allowing you to get ahead of your customer and provide a much more personalized experience.
Decrease call handling time (AHT) by 22% by having everything you need in the same place accessible in 1 click, and follow up with your customers seamlessly through automated emails and SMS messages.
Personalized Agent Match
Whether you have 2 support agents or 200, CloudTalk connects your customers to the right agent every time, while fully customizable and intuitive call flows give you unparalleled control over your customers’ journey.
Increase First Call Resolution (FTR) by 17% with intelligent call routing and an intuitive call flow builder, designed to match the unique needs of your business and your customers’ expectations.
Plans worth every dollar
The Right Tools for Your Customer Support Team
Smart Dialer
Create single-click call queues from any website or CRM and eliminate repetitive tasks.
International Numbers
Choose from 160+ international numbers and operate from anywhere in the world.
Analytics
Access all your performance analytics and statistical reports in one place.
"With CloudTalk's Analytics I now get to see every step of the way. We can find discrepancies between our agents and gain a much better understanding of our teams' setup."
Nelly Donnelly Service Delivery Manager
See customer story
"CloudTalk improved our team's cost and efficiency. The script feature allows us to lead the calls in a much more systematic way, as well as all the action buttons to trigger actions directly into our backend."
Yohann Bensadoun Global Supply Growth
See customer story
"Our call volume tripled in only 2 years, from around 10,000 calls to 30,000 per quarter and with CloudTalk, we can now handle all of this communication easily. It was an excellent choice."
Frederico Lopes Head of Customer Service
See customer story
"We have seen a significant increase in our outbound call volume since we started using CloudTalk and we can now reach out to more prospects and customers than ever before."
Elay Sasson Call Center Manager
See customer story
"CloudTalk’s AI has cut our call quality analysis from 2 hours to 20 minutes daily and reduced mis-targeted leads by 24%, allowing us to focus on strategic growth."
Sara Konickova Sales Ops Manager
See customer story
FAQs
How do free trials work?
Simply send us your contact information and we’ll get you set up with a free, no-strings-attached CloudTalk trial. You can start dialing immediately and enjoy our full range of features and integrations for two fun-filled weeks.
What are your outbound call prices?
Each package includes one standard local or toll-free number for free. Prices of outbound calls vary. Please contact us for more details.
Who is a user?
Users work for your company and communicate with your existing and potential customers. You can add or remove users at any time and in just a few clicks. Users are agents, supervisors, analysts, administrators, etc.
How often can I change my billing plan?
Plans billed annually can only upgrade to a higher tier plan (e.g. From Essential to Expert). It’s not possible to downgrade on annual billing.
How else can I use CloudTalk?
CloudTalk can be used in many different ways: for customer support, as a contact center, or simply as an all-in-one virtual phone system. Our solution is also perfect for companies operating different e-commerce platforms at the same time, as the ability to set up separate customer support channels can make all the difference.
What about data safety?
The safety of your data is our topmost priority. CloudTalk uses third-party data centers with industry-standard certifications (Tier III+ or IV, ISO 27001, PCI-DSS). All facilities include physical protection. Interface is accessed through an encrypted SSL connection. You can read more on our dedicated security page.
CloudTalk is a data-driven solution for exceptional customer experience and intelligence is a key part of it.
Schedule a demo today and find out for yourself.
