Caller-Based Routing

Route your customers based on a variety of different factors such as customer data on your CRM or HelpDesk tools, the skill level of your agents, or even your own custom fields.

The shortest path between 2 points.

The Right Skills

Route callers automatically to the best agent for them based on assigned skills and levels.

Preset Onboarding

Import custom contact fields via API or CSV to customize your routing to your business needs.

Smart Routing

Automate routing via API based on the contact’s info from your CRM, Helpdesk, or custom database.

Turn your CloudTalk into a much larger and powerful tool

Expand your business toolstack with a business calling software that can be easily integrated into your existing CRMs, ecommerce or helpdesk tools, like Salesforce, Freshdesk, Help Scout, and dozens more.

Ready to get started?

Schedule a demo with one of our specialists and gain unparalleled control over your customer’s experience.