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Caller-Based Routing

Route your customers based on a variety of different factors such as customer data on your CRM or HelpDesk tools, the skill level of your agents, or even your own custom fields.

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The shortest path between 2 points.

The Right Skills

Route callers automatically to the best agent for them based on assigned skills and levels.

Preset Onboarding

Import custom contact fields via API or CSV to customize your routing to your business needs.

Smart Routing

Automate routing via API based on the contact’s info from your CRM, Helpdesk, or custom database.

"With CloudTalk's Analytics I now get to see every step of the way. We can find discrepancies between our agents and gain a much better understanding of our teams' setup."

Nelly Donnelly Service Delivery Manager

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"CloudTalk improved our team's cost and efficiency. The script feature allows us to lead the calls in a much more systematic way, as well as all the action buttons to trigger actions directly into our backend."

Yohann Bensadoun Global Supply Growth

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"Our call volume tripled in only 2 years, from around 10,000 calls to 30,000 per quarter and with CloudTalk, we can now handle all of this communication easily. It was an excellent choice."

Frederico Lopes Head of Customer Service

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"We have seen a significant increase in our outbound call volume since we started using CloudTalk and we can now reach out to more prospects and customers than ever before."

Elay Sasson Call Center Manager

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Other features you might like

Call Transfers

Transfer calls to internal or external contacts in a click, with the option to explain the case to your colleague first.

Call Flow Designer

Design your inbound calling journey to fit the unique needs of your business and customers’ expectations.

Skill-Based Routing

Assign custom skill to your agents or teams and route customer calls automatically based on their expertise.

Preferred Agent

Connect inbound callers to the agents most suited for their specific issues and improve your First Call Resolution.

Turn your CloudTalk into a much larger and powerful tool

Expand your business toolstack with a business calling software that can be easily integrated into your existing CRMs, ecommerce or helpdesk tools, like Salesforce, Freshdesk, Help Scout, and dozens more.

See All Integrations

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Schedule a demo with one of our specialists and gain unparalleled control over your customer’s experience.

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