Call center for travel & hospitality industry

We understand that travel and hospitality are competitive industries, and it’s easy for customers to move from one provider to another. Because the contact center is the heart of any customer experience, CloudTalk will help delight your existing and potential customers with an excellent remote-ready phone solution. Be there for your customers around the clock and when they need you the most.  

travel and hospitality

2,500+ innovative companies run on CloudTalk call center software

complex dashboard

Ditch the Complexity

Your business moves fast, so you need tools that can keep up. Cloudtalk is designed for a simple and seamless experience — from initial deployment to day-to-day operations and beyond.

Implement your entire contact center in a matter of days

Easily administer Talkdesk without the help of IT

Ramp agents with little or no training on a simple, modern interfaceNo credit card required

See exactly what’s happening in your contact center with flexible analytics

Unify voice and digital channels into one simple tool. Instantly take advantage of new features and functionality


Increase
calls per agent by

87%

Call quality

10/10

Increase
first call close by

17%

Decrease
holding time by

22%

Increase
answer-seizure ratio by

59%


Be in constant communication with customers

Travelers change plans, book trips, seek better deals and use loyalty programs, so they demand outstanding service at all times. CloudTalk takes the chaos out of your contact center so you can focus on growing your travel and hospitality business. Enjoy advanced features such as smart call routing, international numbers, IVR, business hours, and call forwarding to ensure that calls never go unanswered.

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Connect your call center with 1500+ tools

Sync the contact center with your existing CRM or helpdesk systems like Zendesk, Freshdesk, Intercom, Salesforce, and many more with our native integrations in just 3 clicks. In this way, your agent will find all the important data in one place. Didn’t find your tool in our integration list? Connect CloudTalk with your systems via Zapier, Workflow Automation, or API.


Decrease your costs with smart features

Whether you have 5 reps or 300, features like IVR and smart call routing can save your contact center up to 40% of the time by automatically routing calls to the right reps or departments. Pick from various steps and design your own call flows with our drag and drop feature, Call Flow Designer.

IVR

Best call center software

Based on 400+ CloudTalk reviews on 6 independent software marketplaces & platforms

4.5/5 – 225 reviews

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4.3/5 – 347 reviews

Read the reviews

4.5/5 – 272 reviews

Read the reviews

4.5/5 – 225 reviews

Read the reviews

Key benefits
for travel & hospitality companies

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Pick local phone numbers from 140+ countries

When operating in several markets, maintaining a local image by using local phone numbers is a must. CloudTalk offers phone numbers from 140+ countries, so you can run your contact center from anywhere.

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High-quality calls and stable connection

To ensure you connect with your stakeholders all around the world smoothly without calling issues, we have established a strong network of telco partners across the globe. Enjoy high-quality calls with guaranteed latency and minimal jitter.

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Add or remove agents with high/low season

The CloudTalk system adapts on the fly as your business grows. An easy self-service interface with minimum need for training allows you to make changes anytime, without a specialized IT team.

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Make the best use of your data

Make smart decisions based on relevant data from your call center. Track service level, call activity of your reps, or customer sentiment of your inbound call center software to make better decisions and resolve issues faster.

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Train your employees to always deliver more than expected

Your supervisors will love features like Call Monitoring or Call Recording, as they ensure that reps work efficiently, comply with communication standards, and provide clients with first-class customer support.

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Make your contact center accessible anytime and anywhere

When choosing CloudTalk, growing or relocating your travel or hospitality business will be a breeze. As cloud-based call centers don’t require any hardware, you will be free to relocate or expand your business whenever you want.

Over 2,500 call centers and phone systems
are powered by CloudTalk

READ THE LATEST CUSTOMER STORIES →

Better experience for your customers

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