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IT & Operations
Sales
Customer support
Company-wide
Software & Tech
Financial Services
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Calling for HubSpot
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Enhance Your Travel Service
Deliver timely customer service and assist travellers all around the world right when they need it with Automated Calling Software. No matter where they are. Speed up the journey to their dream destination.
Trusted by companies worldwide
Focus on customers.
CloudTalk will do the rest.
Attend Each
Customer
Automate processes to offer timely service. Make sure that customers won’t miss out on any adventure.
Call Worldwide
As a Local
Build trust in your global customer base with 160+ international numbers and let them call you at local rates.
Automate with
Integrations
CloudTalk integrates with industry-top CRM tools so you can have all customers data available at any time.
Never Leave Customers Hanging
Travelers need help with countless things, from booking trips and seeking good deals to adjusting plans last minute. Meet their expectations with seamless round-the-clock service. Harness advanced automation features, ensure no customer query goes unanswered and always provide a flawless travel experience.
CloudTalk is really great. It doesn’t matter whether you need IVR, ACD, International Numbers or Ring Groups – they have it all. I also value their perfect customer support which is not very common.
Establish Local Presence Worldwide
CloudTalk’s travel call center software gives your business the agility to scale operations seamlessly. With over 160 international numbers, you can maintain a local presence in anywhere in the world, boost customers’ trust and provide excellent service.
We use a few [different] numbers when calling, which really helps international customers. They’re not scared to answer the phone, because they see a local number.
Boost Efficiency With Integrations
Save time with an integrated calling system for hospitality and travel industry. Thanks to our 35+ integrations, all client data is always at your disposal, in a single, unified platform. Make your work easier with software like Zendesk and HubSpot, or connect your favorite 3rd party solutions via Zapier.
Thanks to having all information synchronized between CloudTalk and HubSpot, we could call leads as soon as we signed them. Thanks to this, we reduced the rate of lost deals from 50% to around 25%.
Franco Viale Leyva – Head of Commercial Performance at Poliglota
Plans worth every dollar
Starter
$25
$34
/ month
Per user/month. Billed annually.
Per user/month. Billed monthly.
What’s included?
- Unlimited inbound & intracompany calls
Free inbound calling is unavailable for toll-free numbers & some high-cost countries.
- International numbers (160+ countries)
- Softphone for desktop, iOS, Android
- Call recording
- Click to call, Automated call distribution & Unlimited call queuing
- Email & Chat support
- Unlimited domestic calling within US & Canada
Domestic minutes apply to calls within the US and Canada. Contact us to apply.
- Unlimited inbound & intracompany calls
Free inbound calling is unavailable for toll-free numbers & some high-cost countries.
- International numbers (160+ countries)
- Softphone for desktop, iOS, Android
- Call recording
- Click to call, Automated call distribution & Unlimited call queuing
- Email & Chat support
- 500 outbound minutes per user/month domestic
Domestic minutes apply to calls within Austria, Czech Republic, France, Germany, Hungary, Italy, Netherlands, Slovakia, Spain, or the United Kingdom. Contact us to apply.
- Unlimited inbound & intracompany calls
Free inbound calling is unavailable for toll-free numbers & some high-cost countries.
- International numbers (160+ countries)
- Softphone for desktop, iOS, Android
- Call recording
- Click to call, Automated call distribution & Unlimited call queuing
- Email & Chat support
Essential
$30
$39
/ month
Per user/month. Billed annually.
Per user/month. Billed monthly.
What’s included?
- All Starter features, plus…
- 24/7 live human support
- Advanced real-time analytics with unlimited history
- Integrations to other systems & API
- IVR, Skill-based routing, AI Smart queueing
- Global SMS / MMS messages
- Unlimited concurrent calls
- Workflow Automation
- All Starter features, plus…
- Unlimited domestic calling within US & Canada
Domestic minutes apply to calls within the US and Canada. Contact us to apply.
- 24/7 live human support
- Advanced real-time analytics with unlimited history
- Integrations to other systems & API
- IVR, Skill-based routing, AI Smart queueing
- Global SMS / MMS messages
- Unlimited concurrent calls
- Workflow Automation
- All Starter features, plus…
- 1,000 outbound minutes per user/month domestic
Domestic minutes apply to calls within Austria, Czech Republic, France, Germany, Hungary, Italy, Netherlands, Slovakia, Spain, or the United Kingdom. Contact us to apply.
- 24/7 live human support
- Advanced real-time analytics with unlimited history
- Integrations to other systems & API
- IVR, Skill-based routing, AI Smart queueing
- Global SMS / MMS messages
- Unlimited concurrent calls
- Workflow Automation
Popular
Expert
$50
$69
/ month
Per user/month. Billed annually.
Per user/month. Billed monthly.
What’s included?
- All Essential features, plus…
- 24/7 live agent support (incl. phone)
- Salesforce integrations
- Advanced support features
Including Smart detection of resolved missed calls, Callback, VIP Queues and many others
- Advanced sales features (Power dialer, Smart dialer)
- Live call monitoring & wallboards
- Mandatory call tagging
- Single Sign-On (SSO)
- All Essential features, plus…
- Unlimited domestic calling within US & Canada
Domestic minutes apply to calls within the US and Canada. Contact us to apply.
- 24/7 live agent support (incl. phone)
- Salesforce integrations
- Advanced support features
Including Smart detection of resolved missed calls, Callback, VIP Queues and many others
- Advanced sales features (Power dialer, Smart dialer)
- Live call monitoring & wallboards
- Mandatory call tagging
- Single Sign-On (SSO)
- All Essential features, plus…
- Unlimited outbound calls domestic (landline and mobile)
Domestic minutes apply to calls within Austria, Czech Republic, France, Germany, Hungary, Italy, Netherlands, Slovakia, Spain, or the United Kingdom. Contact us to apply.
- 24/7 live agent support (incl. phone)
- Salesforce integrations
- Advanced support features
Including Smart detection of resolved missed calls, Callback, VIP Queues and many others
- Advanced sales features (Power dialer, Smart dialer)
- Live call monitoring & wallboards
- Mandatory call tagging
- Single Sign-On (SSO)
Custom
Contact us
for tailor-made offer
What’s included?
- All Expert features, plus…
- Unlimited worldwide call packages
- Custom onboarding & Priority support
- Custom reporting
- Enterprise-level security
- Developer support
- SLA
- All Expert features, plus…
- Unlimited worldwide call packages
- Custom onboarding & Priority support
- Custom reporting
- Enterprise-level security
- Developer support
- SLA
- All Expert features, plus…
- Unlimited worldwide call packages
- Custom onboarding & Priority support
- Custom reporting
- Enterprise-level security
- Developer support
- SLA
Base Your Strategy on
Real Data
Make data-driven decisions with comprehensive analytics. Track agent activity, customer sentiment, business performance, and more.
Start Calling
Within 24 Hours
Get highly configurable, user-friendly software with easy setup. You can start calling in no time, with a minimum need for training.
Ensure the Top Call Quality
Anywhere
Offer the best CX with a crystal-clear sound quality. Always hear what customers are saying and build an image of a truly professional service.
"With CloudTalk's Analytics I now get to see every step of the way. We can find discrepancies between our agents and gain a much better understanding of our teams' setup."
Nelly Donnelly Service Delivery Manager
See customer story
"CloudTalk improved our team's cost and efficiency. The script feature allows us to lead the calls in a much more systematic way, as well as all the action buttons to trigger actions directly into our backend."
Yohann Bensadoun Global Supply Growth
See customer story
"Our call volume tripled in only 2 years, from around 10,000 calls to 30,000 per quarter and with CloudTalk, we can now handle all of this communication easily. It was an excellent choice."
Frederico Lopes Head of Customer Service
See customer story
"We have seen a significant increase in our outbound call volume since we started using CloudTalk and we can now reach out to more prospects and customers than ever before."
Elay Sasson Call Center Manager
See customer story
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FAQs
What is a travel call center?
A travel call center is a customer service center that handles bookings, inquiries, and customer support for the travel industry. They can offer a range of services, such as booking flights, hotels, and car rentals, as well as providing travel advice and assistance with travel-related issues.
Why is customer satisfaction important in the tourism industry?
Customer satisfaction is crucial in the tourism industry as it directly affects a business’s success. Satisfied customers are more likely to return and recommend the business to others, increasing revenue and reputation. In contrast, unsatisfied customers can damage a business’s reputation and lead to lost revenue. It is essential to prioritize customer satisfaction by providing quality service and addressing any issues promptly.
How to provide excellent customer service in the hospitality industry?
To provide excellent customer service in the hospitality industry, businesses should prioritize the following:
– Hiring and training employees with excellent customer service skills.
– Providing personalized service to meet individual customer needs.
– Being attentive to customer requests and addressing any issues promptly.
– Offering unique experiences to differentiate from competitors.
– Using technology to enhance the customer experience.
– Asking for feedback to continually improve service quality.
Why is excellent customer service important in the hospitality industry?
Excellent customer service is vital in the hospitality industry because so much of your business operations are customer-facing. Providing exceptional service can differentiate a hotel, restaurant, or resort from competitors, and lead to repeat business and positive word-of-mouth marketing. Customers in the hospitality industry also have high expectations and are willing to pay more for quality service.
Why is it important to have good customer service?
Good customer service is essential because it impacts a business’s reputation, revenue, and growth. Providing quality service can lead to customer satisfaction, repeat business, positive reviews, and word-of-mouth marketing. In contrast, poor customer service can damage a business’s reputation and lead to lost revenue. By prioritizing customer service, businesses can create a loyal customer base and set themselves apart from competitors. Learn how to measure customer satisfaction.
CloudTalk is a data-driven solution for exceptional customer experience and intelligence is a key part of it.
Schedule a demo today and find out for yourself.
