FREE E-BOOK

How to Provide Excellent Customer Service

Did you know that 81% of consumers make purchasing decisions based on their level of trust for a brand? Earning that trust is hard work, but our free eBook is packed with useful, insider tips that will help you win — and retain — the kinds of loyal customers that make up the backbone of any successful business.

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In this eBook, you’ll find:

Foolproof strategies for developing a winning Customer Service team;
Tips on how to win loyal customers;
Proven customer retention methods.

"With CloudTalk's Analytics I now get to see every step of the way. We can find discrepancies between our agents and gain a much better understanding of our teams' setup."

Nelly Donnelly Service Delivery Manager

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"CloudTalk improved our team's cost and efficiency. The script feature allows us to lead the calls in a much more systematic way, as well as all the action buttons to trigger actions directly into our backend."

Yohann Bensadoun Global Supply Growth

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"Our call volume tripled in only 2 years, from around 10,000 calls to 30,000 per quarter and with CloudTalk, we can now handle all of this communication easily. It was an excellent choice."

Frederico Lopes Head of Customer Service

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"We have seen a significant increase in our outbound call volume since we started using CloudTalk and we can now reach out to more prospects and customers than ever before."

Elay Sasson Call Center Manager

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"CloudTalk’s AI has cut our call quality analysis from 2 hours to 20 minutes daily and reduced mis-targeted leads by 24%, allowing us to focus on strategic growth."

Sara Konickova Sales Ops Manager

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