Rich portfolio of advanced features
CloudTalk offers all features modern telephony solutions should have. Seamlessly track your data. Enjoy the smoothest calling experience. Make sure your agents always perform well with plenty of monitoring options.
Data and statistics
Contact history: This allows you to see complete up-to-date information on callers, orders, chats or notes, and have a comprehensive overview of their previous activities in one place.
Emotion analytics: One of the top trends in analytics and data collection. After each call, your agents are asked to rate the mood of the conversation by selecting one from five emoticons with a single click.
Crystal-clear sound in bug-free software
Do you have to yell at your customers due to weak sound quality? Using CloudTalk, you can simply smile and enjoy a smooth conversation. With us, you will even hear a needle fall.
If you experience connection issues, call drops or slow loading times, we also have a solution. When a call quality falls below a certain level, CloudTalk automatically changes the call route in real-time.
Curious how does it look inside CloudTalk?
CloudTalk is a user-friendly cloud-based phone software for sales and support teams. It is used by startups, scale-ups, SMEs, or eCommerce to improve customer experiences and team performance.