Looking for a modern Five9 alternative
ideal for the home office?

01

Call Quality: Globally distributed server infrastructure

02

For each business size: Small, medium to large, and enterprises.

03

Country Coverage: 160+ international numbers

Let’s talk! Book a strategy call today!

Five9

Pricing

Starts at $25 per user/month, billed annually.

Starts from $ 100

Free Trial

Yes and doesn’t require a credit card.

No

Reliability

9 globally distributed data centers

data center in US and Europe only

Productivity Features (Call Tagging, Comments, After-Call Work, etc.)

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Smart Call Routing

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Automated Callback

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Click-to-Call Extension

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Speech-to-Text

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Queue Callback

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Sentiment Analytics

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3,000+ call centers and phone systems powered by CloudTalk and counting

Set up all in minutes and start improving your performance

Simple set-up in 5 minutes

Setting up your phone system has never been easier. You can use CloudTalk in just a few minutes. You don’t need to invest in any expensive phone hardware.

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International phone numbers

Use CloudTalk’s international numbers feature. Gain your client’s trust by acquiring local phone numbers from 140 + countries. Offer services at standard rates or free of charge.

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Reliable customer support

The personal approach sets us apart from competitors. Our team consists of dedicated, knowledgeable onboarding and technical specialists, ready to help you with anything you need. In no time.

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#1 Rated call center software

Based on 400+ CloudTalk reviews on 6 independent software marketplaces & platforms

4.4/5

253 reviews

Read the reviews

4.2/5

527 reviews

Read the reviews

4.4/5

305 reviews

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4.5/5

253 reviews

Read the reviews

Turn your CloudTalk into a much larger and powerful tool

Expand your business toolstack with a business calling software that can
be easily integrated into your existing CRMs, ecommerce or helpdesk tools,
like Salesforce, Freshdesk, Help Scout, and dozens more.

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Rich portfolio of advanced features

CloudTalk offers all features modern telephony solutions should have. Seamlessly track your data. Enjoy the smoothest calling experience. Make sure your agents always perform well with plenty of monitoring options.

EXPLORE ALL FEATURES

Data and statistics

Contact history: This allows you to see complete up-to-date information on callers, orders, chats or notes, and have a comprehensive overview of their previous activities in one place.

Emotion analytics: One of the top trends in analytics and data collection. After each call, your agents are asked to rate the mood of the conversation by selecting one from five emoticons with a single click.

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Crystal-clear sound in bug-free software

Do you have to yell at your customers due to weak sound quality? Using CloudTalk, you can simply smile and enjoy a smooth conversation. With us, you will even hear a needle fall.

If you experience connection issues, call drops or slow loading times, we also have a solution. When a call quality falls below a certain level, CloudTalk automatically changes the call route in real-time.

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Curious how does it look inside CloudTalk?

CloudTalk is a user-friendly cloud-based phone software for sales and support teams. It is used by startups, scale-ups, SMEs, or eCommerce to improve customer experiences and team performance.

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TALK TO A SPECIALIST

Effective calling tools

Click to call

Dial any phone number on the web with a single click.

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Preferred agent

Set a preferred agent for each client so that their calls are always directed to the right person.

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Call notes

Allows you to add notes to any calls you want. You can add these notes during or after your call.

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Call recording

CloudTalk can automatically make a recording of all calls. You can listen to it directly from your internet browser anywhere and anytime.

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Agent status

This feature enables your agents to set up their availability.

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Voicemail

Create personalized greetings or group voicemail messages. If the caller leaves a voicemail, you can listen to it directly from the internet browser.

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How do free trials work?

Simply send us your contact information and we’ll get you set up with a free, no-strings-attached CloudTalk trial. You can start dialing immediately and enjoy our full range of features and integrations for two fun-filled weeks.

What are your outbound call prices?

Each package includes one standard local or toll-free number for free. Prices of outbound calls vary. Please contact us for more details.

Who is a user?

Users work for your company and communicate with your existing and potential customers. You can add or remove users at any time and in just a few clicks. Users are agents, supervisors, analysts, administrators, etc.

How often can I change my billing plan?

Plans billed annually can only upgrade to a higher tier plan (e.g. From Essential to Expert). It’s not possible to downgrade on annual billing.

How else can I use CloudTalk?

CloudTalk can be used in many different ways: for customer support, as a contact center, or simply as an all-in-one virtual phone system. Our solution is also perfect for companies operating different e-commerce platforms at the same time, as the ability to set up separate customer support channels can make all the difference.

What about data safety?

The safety of your data is our topmost priority. CloudTalk uses third-party data centers with industry-standard certifications (Tier III+ or IV, ISO 27001, PCI-DSS). All facilities include physical protection. Interface is accessed through an encrypted SSL connection. You can read more on our dedicated security page.