Looking for a modern Five9 alternative
ideal for the home office?
- Call Quality: Globally distributed server infrastructure
- For each business size: Small, medium to large, and enterprises.
- Country Coverage: 160+ international numbers
Let’s talk! Book a strategy call today!
Cloudtalk |
Five9 |
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| Pricing | Starts at $25 per user/month, billed annually. | Starts from $ 100 |
| Free Trial | Yes and doesn't require a credit card. | No |
| Reliability | 9 globally distributed data centers | data center in US and Europe only |
| Productivity Features (Call Tagging, Comments, After-Call Work, etc.) |
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| Smart Call Routing |
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| Automated Callback |
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| Click-to-Call Extension |
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| Speech-to-Text |
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| Queue Callback |
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| Sentiment Analytics |
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2500+ call centers and phone systems powered by CloudTalk and counting
Set up all in minutes and start improving your performance
#1 Rated call center software
Based on 400+ CloudTalk reviews on 6 independent software marketplaces & platforms
4.4/5 – 253 reviews
4.2/5 – 527 reviews
4.4/5 – 305 reviews
4.5/5 – 253 reviews
Integrate CloudTalk with tools
you love the most
Connect CloudTalk with powerful and easy one-click CRM and helpdesk integrations. Automatic 2-way synchronization makes that all your data are always up-to-date.
Rich portfolio of advanced features
CloudTalk offers all features modern telephony solutions should have. Seamlessly track your data. Enjoy the smoothest calling experience. Make sure your agents always perform well with plenty of monitoring options.
Data and statistics
Contact history: This allows you to see complete up-to-date information on callers, orders, chats or notes, and have a comprehensive overview of their previous activities in one place.
Emotion analytics: One of the top trends in analytics and data collection. After each call, your agents are asked to rate the mood of the conversation by selecting one from five emoticons with a single click.
Crystal-clear sound in bug-free software
Do you have to yell at your customers due to weak sound quality? Using CloudTalk, you can simply smile and enjoy a smooth conversation. With us, you will even hear a needle fall.
If you experience connection issues, call drops or slow loading times, we also have a solution. When a call quality falls below a certain level, CloudTalk automatically changes the call route in real-time.
Curious how does it look inside CloudTalk?
CloudTalk is a user-friendly cloud-based phone software for sales and support teams. It is used by startups, scale-ups, SMEs, or eCommerce to improve customer experiences and team performance.
Effective calling tools
Have a question you need answered?
If you have any questions regarding CloudTalk Coverage or the phone numbers, please get in touch at
How does the free trial work?
Simply send us your contact information, and we will send you access to a free CloudTalk trial with no strings attached. You can immediately start making phone calls with CloudTalk.
What are your outbound call prices?
Each package includes one standard local or toll-free number for free. Prices of outbound calls vary, please contact us for more details.
Who is a user?
Users work for your company and communicate with your existing and potential clients. You can add or remove users in just a few clicks anytime you need. As a user, you can imagine your agent, supervisor, analyst, administrator, etc.
Can I change my subscription plan anytime?
Plans billed annually can only upgrade to a higher tier plan (e.g., From Essential to Expert). It’s not possible to downgrade annual billing.
Can I use CloudTalk for more activities?
Definitely. CloudTalk can be used in many different ways, be it customer support, contact center, virtual phone system, or active call center. Our solution is perfect for companies operating several e-commerce at the same time in need of separate customer support for each e-commerce.
What about data safety?
The safety of your data is our topmost priority. CloudTalk uses third-party data centers with industry-standard certifications (Tier III+ or IV, ISO 27001, PCI-DSS). All facilities include physical protection. The interface is accessed through an encrypted SSL connection. You can read more on our page dedicated to Security.
