Looking for a modern Five9 alternative
ideal for the home office?

Exceptional call center software should work for everyone. In any circumstances. Wherever you are – in the office, at home, or on the go. Whichever device you use. Whatever size is your business.

2500+ call centers and phone systems powered by CloudTalk and counting

CloudTalk vs. Five9

Compare Five9 with CloudTalk and see the advantages we offer.

cloudtalk
Five9
Price (per user/ per month) $25 - $40 from $100
Price (per 10 users/ per month $250 - $400 from $1,000
Price (per 50 users/ per month) $1 250 - $2 000 from $5,000
Reliability 9 globally distributed data centers data center in US and Europe only
High quality calls
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Call queues
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Open API
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Call center analytics
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Call recording
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Voicemail
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Productivity features (call tagging, comments, after-call work, etc.)
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IVR
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Smart call routing
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Click to call extension
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Porting an existing number
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Queue callback
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Dedicated account & onboarding manager
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Access to API developer support
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Sentiment analytics
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Speech to text on request
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Comparison data is based on an analysis from Q4, 2021.


Rich portfolio of advanced features

CloudTalk offers all features modern telephony solutions should have. Seamlessly track your data. Enjoy the smoothest calling experience. Make sure your agents always perform well with plenty of monitoring options.

call center analytics dashboard

Data and statistics

Contact history: This allows you to see complete up-to-date information on callers, orders, chats or notes, and have a comprehensive overview of their previous activities in one place.

Emotion analytics: One of the top trends in analytics and data collection. After each call, your agents are asked to rate the mood of the conversation by selecting one from five emoticons with a single click.

Crystal-clear sound in bug-free software

Do you have to yell at your customers due to weak sound quality? Using CloudTalk, you can simply smile and enjoy a smooth conversation. With us, you will even hear a needle fall.

If you experience connection issues, call drops or slow loading times, we also have a solution. When a call quality falls below a certain level, CloudTalk automatically changes the call route in real-time.

call quality

#1 Rated call center software

Based on 400+ CloudTalk reviews on 6 independent software marketplaces & platforms

4.5/5 – 225 reviews

Read the reviews

4.3/5 – 347 reviews

Read the reviews

4.5/5 – 272 reviews

Read the reviews

4.5/5 – 225 reviews

Read the reviews


Effective calling tools

More benefits

Here are three additional reasons to consider CloudTalk.

5 minutes setup illustration small

Simple set-up

No need for programming skills. CloudTalk set-up takes less than 5 minutes. Our system is so intuitive you can easily make it run by yourself.

Numbers in dialers

International phone numbers

Use CloudTalk’s international numbers feature. Gain your client’s trust by acquiring local phone numbers from 140 + countries. Offer services at standard rates or free of charge.

agents illustration small

Reliable customer support

The personal approach sets us apart from competitors. Our team consists of dedicated, knowledgeable onboarding and technical specialists, ready to help you with anything you need. In no time.

Have a question you need answered?

If you have any questions regarding CloudTalk Coverage or the phone numbers, please get in touch at

How does free trial work?

Simply send us your contact information and we will send you access to a free CloudTalk trial with no strings attached. You can immediately start making phone calls with CloudTalk.

What are your outbound call prices?

Each package includes one standard local or toll-free number for free. Prices of outbound calls vary, please contact us for more details.

Who is an user?

Users work for your company and communicate with your existing and potential clients. You can add or remove users in just a few clicks anytime you need. As a user you can imagine your agent, supervisor, analyst, administrator etc.

Can I change my subscription plan anytime?

Plans billed annually can only upgrade to a higher tier plan (e.g. From Essential to Expert). It’s not possible to downgrade on annual billing.

Can I use CloudTalk for more activities?

Definitely. CloudTalk can be used in many different ways, be it customer support, contact center, virtual phone system or active call center. Our solution is perfect for companies operating several e-commerce at the same time in need of separate customer support for each e-commerce.

What about data safety?

The safety of your data is our topmost priority. CloudTalk uses third-party data centers with industry-standard certifications (Tier III+ or IV, ISO 27001, PCI-DSS). All facilities include physical protection. Interface is accessed through an encrypted SSL connection. You can read more at our page dedicated to Security.