Use custom or pre-existing call tags to track different types of interactions, goals, outcomes, and many other metrics. Filter your analytics by tags and dig into company performance.
Create custom call tags and track unique types of calls or relevant KPIs for your business.
Fuel your analytics by enforcing mandatory call tagging as part of the post-call summary.
Filter analytics by tag(s) to dig into specific company initiatives and overall performance.
"With CloudTalk's Analytics I now get to see every step of the way. We can find discrepancies between our agents and gain a much better understanding of our teams' setup."
Nelly Donnelly Service Delivery Manager
See Nokia customer story
"CloudTalk improved our team's cost and efficiency. The script feature allows us to lead the calls in a much more systematic way, as well as all the action buttons to trigger actions directly into our backend."
Yohann Bensadoun Global Supply Growth
See Glovo customer story
"Our call volume tripled in only 2 years, from around 10,000 calls to 30,000 per quarter and with CloudTalk, we can now handle all of this communication easily. It was an excellent choice."
Frederico Lopes Head of Customer Service
See DiscoverCars customer story
"We have seen a significant increase in our outbound call volume since we started using CloudTalk and we can now reach out to more prospects and customers than ever before."
Elay Sasson Call Center Manager
See MyHeritage customer story
Expand your business toolstack with a business calling software that can be easily integrated into your existing CRMs, ecommerce or helpdesk tools, like Salesforce, Freshdesk, Help Scout, and dozens more.
The call tagging feature allows you to put various labels on your phone calls based on the context. It is a powerful business tool that can be added to the advanced call routing system to further streamline the contact center processes.
Among other cutting-edge call center capabilities, call tagging enables you to maintain organization in your call center operations. Your agents will be able to give top-notch customer service to your clients and remain on top of the most recent contacts with hot leads by adding various tags to the customer calls. In addition, call tagging enables easier navigation when it comes to studying consumer data and seeing patterns in customer interactions.
Once you’ve signed up for a CloudTalk account, you can request a virtual number for France via our Dashboard.
Just click on the “Numbers” tab, click “Buy a number” and our team will get you sorted with your new number in short order.
In call center settings, maintaining organization is crucial. Contact centers frequently experience overload due to their heavy call volume and workload. It is possible to categorize and navigate through a variety of consumer contacts thanks to contact tags. Call tagging enables your agents to stay organized, identify and see trends and challenges in customer service, better understand customers’ emotions and create effective strategies.
Some of the most commonly used tags include technical support, sales department, customer complaint, order return, etc. You can also use mandatory call tags that force agents to assign a certain tag and fulfill some additional information like number, company, and agent right after a phone call to treat customers professionally.
Integrate your CloudTalk account with your favorite business tool. Thanks to integrations, when synchronizing contacts, CloudTalk automatically applies a tag to each of them – with the name of the integrated business tool from where they have been retrieved. Check out this guide to get started.
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