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Streamline Calls with Contact Tags

Easily categorize and manage customer interactions with contact center tags. Improve efficiency and deliver personalized service to every customer. Start enhancing your workflow.

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3 Reasons to Get Contact Tags

Campaign Tags

Assign campaign tags to contacts and populate your campaign queues in a single click.

VIP Tags

Highlight your most valuable customers with VIP contact tags and let them jump the queue.

Bulk Tagging

Import pre-existing contact tags via CSV and API, or create and assign new ones in bulk.

"With CloudTalk's Analytics I now get to see every step of the way. We can find discrepancies between our agents and gain a much better understanding of our teams' setup."

Nelly Donnelly Service Delivery Manager

See customer story

"CloudTalk improved our team's cost and efficiency. The script feature allows us to lead the calls in a much more systematic way, as well as all the action buttons to trigger actions directly into our backend."

Yohann Bensadoun Global Supply Growth

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"Our call volume tripled in only 2 years, from around 10,000 calls to 30,000 per quarter and with CloudTalk, we can now handle all of this communication easily. It was an excellent choice."

Frederico Lopes Head of Customer Service

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"We have seen a significant increase in our outbound call volume since we started using CloudTalk and we can now reach out to more prospects and customers than ever before."

Elay Sasson Call Center Manager

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Other features you might like

Customer Details

Access all customer or prospect data, including recent calls and CRM profiles before, during and after the call.

Call Notes

Create and access notes taken during or after customer calls, and pick up where you left off in future conversations.

Call Tagging

Label phone calls and track types of interactions, goals, outcomes and many other performance related metrics.

Campaigns

Create custom campaigns to help agents structure their calls with notes, call scripts, and questionnaires.

Turn your CloudTalk into a much larger and powerful tool

Expand your business toolstack with a business calling software that can be easily integrated into your existing CRMs, ecommerce or helpdesk tools, like Salesforce, Freshdesk, Help Scout, and dozens more.

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Schedule a demo with one of our specialists and gain unparalleled control over your customer’s experience.

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