Spam Protection

Protect your inbound calls from bots or spam numbers and make sure your outbound team is focusing on the right calls by blocking calling to specific numbers.

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Spam not welcome.

Bulk Blocking

Block numbers in bulk via open API or add them one by one directly in CloudTalk’s Dashboard.

Automatic Blocking

Automatically blacklist individual numbers identified by your team via workflow automation.

In or Out

Decide whether a blacklisted number should be blocked for inbound, outbound, or both.

"With CloudTalk's Analytics I now get to see every step of the way. We can find discrepancies between our agents and gain a much better understanding of our teams' setup."

Nelly Donnelly Service Delivery Manager

See Nokia customer story

"CloudTalk improved our team's cost and efficiency. The script feature allows us to lead the calls in a much more systematic way, as well as all the action buttons to trigger actions directly into our backend."

Yohann Bensadoun Global Supply Growth

See Glovo customer story

"Our call volume tripled in only 2 years, from around 10,000 calls to 30,000 per quarter and with CloudTalk, we can now handle all of this communication easily. It was an excellent choice."

Frederico Lopes Head of Customer Service

See DiscoverCars customer story

"We have seen a significant increase in our outbound call volume since we started using CloudTalk and we can now reach out to more prospects and customers than ever before."

Elay Sasson Call Center Manager

See MyHeritage customer story

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International Numbers

Expand your business to new markets and reach customers all around the world with over +160 international numbers.

Virtual Caller ID

Generate caller IDs with appropriate local area codes or with numbers your customers are already familiar with.

Turn your CloudTalk into a much larger and powerful tool

Expand your business toolstack with a business calling software that can be easily integrated into your existing CRMs, ecommerce or helpdesk tools, like Salesforce, Freshdesk, Help Scout, and dozens more.

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Have questions?

1. What is the Phone Number Blacklist?

The blacklist is a list of phone numbers you do not want to receive calls from. To block a call, add a phone number to the list. You won’t be able to call contacts added to the blacklist and vice versa. You can add numbers to the blacklist via the contacts on your phone or manually.

2. How do I blacklist phone numbers?

First, log in to your CloudTalk account. From the left-hand menu, navigate to “Account”, choose “Settings”, and then click on “Blacklist”. From there, you can edit your blacklist by clicking “Change” and “+Add Phone Number”.

Select the Area Code of the number you want to black in the newly opened tab and enter the Phone Number in its basic form. Choose whether you want to block the number for Inbound, Outbound, or both types of calls, and click “Save”.

3. What happens when I blacklist a phone number?

When a blocked number tries to contact you, they’ll hear a message saying that your phone number has been disconnected, and the call will be immediately terminated to stop them from leaving any voicemail.