Spam Protection

Protect your inbound calls from bots or spam numbers and make sure your outbound team is focusing on the right calls by blocking calling to specific numbers.

Spam not welcome.

Bulk Blocking

Block numbers in bulk via open API or add them one by one directly in CloudTalk’s Dashboard.

Automatic Blocking

Automatically blacklist individual numbers identified by your team via workflow automation.

In or Out

Decide whether a blacklisted number should be blocked for inbound, outbound, or both.

Turn your CloudTalk into a much larger and powerful tool

Expand your business toolstack with a business calling software that can be easily integrated into your existing CRMs, ecommerce or helpdesk tools, like Salesforce, Freshdesk, Help Scout, and dozens more.

Have questions?

1. What is the Phone Number Blacklist? 

The blacklist is a list of phone numbers you do not want to receive calls from. To block a call, add a phone number to the list. You won’t be able to call contacts added to the blacklist and vice versa. You can add numbers to the blacklist via the contacts on your phone or manually.

2. How do I blacklist phone numbers?

First, log in to your CloudTalk account. From the left-hand menu, navigate to “Account”, choose “Settings”, and then click on “Blacklist”. From there, you can edit your blacklist by clicking “Change” and “+Add Phone Number”. 

Select the Area Code of the number you want to black in the newly opened tab and enter the Phone Number in its basic form. Choose whether you want to block the number for Inbound, Outbound, or both types of calls, and click “Save”.

3. What happens when I blacklist a phone number?

When a blocked number tries to contact you, they’ll hear a message saying that your phone number has been disconnected, and the call will be immediately terminated to stop them from leaving any voicemail.

4. How many phone numbers can I blacklist?

There is no limit on how many numbers you can blacklist in CloudTalk.

Ready to get started?

Schedule a demo with one of our specialists and gain unparalleled control over your customer’s experience.