Keep track of agents’ discussions with customers to improve your communication strategy. Adjust sales scripts, boost the effectiveness of your campaigns, and reach your goals.
Easily monitor conversation topics during calls. Eliminate manual search for information and let AI navigate you seamlessly to relevant parts of the call transcription.
Dive deep into call analytics with extracted topics listed alongside visual timelines, providing actionable insights for script adjustments and campaign optimization.
Stay ahead of the curve with CloudTalk’s AI-driven approach to analyzing calls. We are leveraging OpenAI GPT technology to deliver the utmost accuracy.
"With CloudTalk's Analytics I now get to see every step of the way. We can find discrepancies between our agents and gain a much better understanding of our teams' setup."
Nelly Donnelly Service Delivery Manager
See customer story
"CloudTalk improved our team's cost and efficiency. The script feature allows us to lead the calls in a much more systematic way, as well as all the action buttons to trigger actions directly into our backend."
Yohann Bensadoun Global Supply Growth
See customer story
"Our call volume tripled in only 2 years, from around 10,000 calls to 30,000 per quarter and with CloudTalk, we can now handle all of this communication easily. It was an excellent choice."
Frederico Lopes Head of Customer Service
See customer story
"We have seen a significant increase in our outbound call volume since we started using CloudTalk and we can now reach out to more prospects and customers than ever before."
Elay Sasson Call Center Manager
See customer story
Topics Extractions help you quantify how effective your calling campaigns are. It revolutionizes call analytics by automatically identifying and tracking important conversation topics, empowering users to optimize sales and support scripts strategically.
Thanks to an advanced conversational intelligence, the Topics Extraction feature assigns a numerical value to each identified topic, ensuring that only significant ones are extracted. It also visually maps each specific topic within the call recording for easy access.
Hungry to Know More?
Contact us.
Expand your business toolstack with a business calling software that can be easily integrated into your existing CRMs, ecommerce or helpdesk tools, like Salesforce, Freshdesk, Help Scout, and dozens more.
Schedule a demo with one of our specialists and gain unparalleled control over your customer’s experience.
IT & Operations
Sales
Customer support
Company-wide
Software & Tech
Financial Services
Professional services
Education & E-learning
Remote teams
Business phone system
Calling for HubSpot
Small businesses
Medium & Large businesses
Zendesk
Pipedrive
Salesloft
