Help Scout Integration for Your Call Center Software

Give your customers the care they deserve. Combine Help Scout’s top-of-the-line customer support management platform with CloudTalk’s VoIP call center solution to access all the information you could ever need and have more efficient and meaningful conversations.

illustration REM Helpscout

Automatic synchronization between HelpScout and CloudTalk

Access customer details whenever and wherever you need them

Personalized interactions with your clients

Automated workflow to eliminate busy work and let you focus on what matters most

What Makes the Help Scout Integration Unique?

Personalize with Past Interactions

The Help Scout + CloudTalk integration allows you to access customer information before you pick up the phone. Access CloudTalk recordings, notes, and tags in HelpScout and vice versa with the real-time customer card.

Call Customers with a Single Click

Thanks to CloudTalk’s click-to-call feature, you can initiate calls with a single click from HelpScout (and any other platform/website, too!), boosting performance efficiency considerably.

Streamline Workflows

Thanks to the integration, you can easily create new conversations in Help Scout without ever leaving CloudTalk. Leverage both chat and email to achieve maximum efficiency and customer satisfaction.

Automatically Synchronize Databases

With the Help Scout integration for CloudTalk, you never have to worry about manually cataloging duplicate data ever again. Customer databases synchronize automatically across both platforms, along with all relevant information.

CloudTalk + Help Scout = Success

Like Help Scout, CloudTalk helps your call center agents provide the best customer service possible through crystal-clear calling and 70+ advanced features. That’s why our two platforms make the perfect partners.

This powerful CloudTalk + Help Scout integration allows you to access all customer information across both tools and create excellent experiences for your customers via calls and text.

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CloudTalk is super easy to set up and use afterward. Using CloudTalk with Help Scout our customer experience to the next level..“

Verified User in Entertainment


What is Help Scout, and how does it work?

Help Scout is a dedicated customer support platform built to help growing teams deliver top-notch customer service. When you sign up, you get access to an entire suite of tools, including a shared inbox, knowledge base, and live chat software.

How does Help Scout phone integration + Cloudtalk work?

By integrating CloudTalk and Help Scout, your support and sales teams will be able to sync their call flows directly with your Help Scout mailbox. With all call information available in Help Scout, you can be sure that your agents won’t lose essential parts of communication with your customers. 

This integration will give you access to all call history data and call recordings within Help Scout without opening multiple systems. If you make or receive a call (including missed calls and voicemails), it will be instantly sent to Help Scout. In addition, all conversations will be synced with CloudTalk so your team will be kept up-to-date.

What are the benefits of the Help Scout integration for your business?

The main benefits of Help Scout are its features that allow efficient communication with clients, its non-steep learning curve, collaboration tools, and its capability to create and host knowledge bases.

–  Streamlined Communication with Clients
–  Collaboration Hub
–  Creation and Hosting of Knowledge Bases   
– Reasonable pricing for the number of features you can use

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