Odoo Integration for Call Center
Keep your Odoo CRM aligned with your calling workflows. With CloudTalk's Odoo VoIP Integration, every call is automatically logged, complete with notes, tags, and synced contacts, so your sales and support teams stay connected, informed, and productive.
Why Integrate Odoo with CloudTalk?
Unify your calling workflows with the Odoo Phone System Integration by CloudTalk. This seamless integration syncs call logs, notes, and tags directly into Odoo CRM—ensuring your sales and support teams always have the context they need, right where they work.
Whether you're tracking deals, supporting customers, or managing lead follow-ups, CloudTalk’s Odoo VoIP Integration keeps your CRM up-to-date and your team focused on the tasks that matter most—without the hassle of manual updates.
What Is Odoo CRM?
Odoo CRM is an open-source customer relationship management system designed to help businesses track leads, manage pipelines, and build stronger customer relationships through customizable modules and integrated apps.
What Data Do Odoo CRM & CloudTalk Share?
Odoo CRM
CloudTalkCloudTalk Processes
Odoo CRM & CloudTalk Exchange
Odoo CRM Receives
How to Integrate Odoo with CloudTalk?
- Make sure you have a CloudTalk Essential plan and admin access for both CloudTalk and Odoo CRM.
- Log in to your CloudTalk Dashboard and go to Settings → Integrations.
- From the list of available integrations, select Odoo and click Add Integration.
- In the authentication window, you’ll be prompted to enter the following details:
- API Key – Generate it in Odoo:
Go to User menu → My Profile / Preferences → Account Security tab → click New API Key.
- Domain URL – This is the URL of your Odoo account.
- API Username – The username of the person authenticating the integration.
- Database Name – Appears in the browser URL before .odoo.com - Configure your integration settings:
- Add a caption (custom label for the integration)
- Set up contact tagging rules - Click Submit to complete the setup and start syncing data between Odoo and CloudTalk.
What Do Our World-Class Customers Say?
Customer focus is a foundational pillar for everything we do. Whether you're helping your clients, or reaching out to close a deal, we help ensure you have all the tools and support you need to succeed. But don't take it from us. Here's what CloudTalk's happy customers have to say!
I love the smart dialer as it removes procrastination from cold calling business development time. I also recently trialled the AI notetaker and will be purchasing that as it removes the need to write notes manually. It was very accurate as well!
Co-Founder
We needed the lines for our business with a lot of urgency and the team resolved it for us in just one business day. Everything was integrated and set up immediately, ready for our team to deliver support right away.
Project Manager
Easy to use. I love that support quickly and clearly helped me understand the more difficult mechanisms. The integration via API with our inhousing application also allowed for automations like SMS reminders.
Customer Support Specialist
It's simple to use, has a clean interface, and offers many options for using numbers from many parts of the world. It's also a great tool to use for opening accounts on messaging platforms like WhatsApp and Telegram.
Revenue System Specialist
The calling dashboard and the reporting structure is flawless as it supports campaign-wise reporting as well. We can allocate caller IDs to ISDRs, making it easier to use them whenever required in real-time...
Senior Manager
For us the main upside of using CloudTalk is saving of contacts. We're a business thousands of people contact, so seeing who's calling prior to taking the calls is a big boost. It also has detailed analytics for tracking.
Account Manager
How to Set Up Calling in Odoo
- Complete the CloudTalk–Odoo integration setup.
- Ensure CloudTalk numbers are properly assigned during the configuration.
- Open any contact, lead, or opportunity in your Odoo CRM.
- Locate the phone number field; it should now display the CloudTalk icon.
- Click the number.
- The CloudTalk Phone app will open with the number pre-filled and ready to dial.
Odoo Phone Integration Benefits
Auto-Sync Notes Across Both Platforms
Add or update call notes in CloudTalk and they’re reflected in Odoo CRM instantly. The Odoo VoIP integration keeps communication records consistent and visible across teams—improving coordination and cutting manual CRM updates.
Import Contacts from Odoo Instantly
During onboarding, the Odoo CTI integration pulls in all contact data from Odoo CRM. Reps get access to synced contact lists with full call context from day one—supporting smarter outreach without jumping between systems.
Sync Call Tags in Real Time
Tags like "Demo Scheduled" or "Follow-Up Needed" added in CloudTalk are synced instantly to Odoo CRM call activities. This Odoo calling integration helps teams sort interactions faster, drive pipeline progress, and stay aligned on key priorities.
Log CloudTalk Calls Automatically into Odoo CRM
Every CloudTalk call is logged in Odoo CRM as a detailed activity. Capture call direction, recording links, notes, and tags—automatically linked to the right contact, lead, or opportunity via the Odoo integration. No manual work needed.
An Overview of Odoo Integration and CloudTalk
Make Smarter Calls with Conversational Intelligence
Remove the guesswork and rage-inducing repetition from your operations with Automatic Call Recording and Transcription. Gain clarity for all your calls with Topic Extraction and Sentiment Analysis and coach agents with actionable insights.
Enter 160+ International Markets Instantly
Go global and expand your company’s reach with one of the largest offers of international, local, and toll-free numbers available on the market today. Scale your call center solution alongside your strategies and ensure your success for years to come.
Sell, Support, Satisfy Customers & Succeed
Put the people at the center of everything you do with call center features designed to turn customer success into your greatest competitive advantage. Decrease wait times by <80% and increase your outbound success rate by <250% the easy way.
What real users are saying
The inside scoop from actual CloudTalk customers.
From 20-Minute Waits to 3-Minute Service
“With CloudTalk, we dropped our missed calls from 80% to 16% and cut wait times by over 85%, while scaling from 2 to 20+ agents.”
40% Lift in Call Connections
“With CloudTalk, our pre-sales team stopped wasting time on dropped calls and started having more of the right ones.”
20% More Efficient Call Handling
“We replaced personal phones and manual processes with a scalable VoIP solution and saw a 20% jump in team productivity.”
40% Fewer Missed Calls
“We replaced personal phones and manual processes with a scalable VoIP solution and saw a 20% jump in team productivity.”
From 3 Phone Systems to One Source of Truth
“Before CloudTalk, our data was scattered. Now, everything lives in HubSpot — connected, visible, and fully unified.”
66% More Capacity Without Hiring
“CloudTalk made it easy to scale support fast: we cut handle time by 33% and now handle 66% more calls per agent.”
Is your existing phone system more drama than dial tone? Book a chat with CloudTalk - we make calls fun again!
Join thousands of teams already growing with CloudTalk.
Odoo Phone Integration FAQ
An Odoo CRM integration connects external tools like CloudTalk to sync data, automate workflows, and boost CRM and telephony performance.
Yes—Odoo app integration supports CRMs, VoIP tools, and e-commerce platforms. CloudTalk is among the best Odoo integrations available today.
Use Odoo API integration to connect tools like CloudTalk. Authenticate via token, map endpoints, and start syncing call and contact data instantly.
The Odoo phone system integration can be completed in minutes using API tokens. CloudTalk syncs contacts and logs calls right after setup.
The integration itself has no separate fee, but it does require a CloudTalk Essential plan or higher. You may need Odoo's own integration services if custom field mapping or larger-scale sync is involved.
CloudTalk’s Odoo calling integration syncs contacts, logs calls as CRM activities, and updates notes and tags for full telephony integration.
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