Cutting FINOM’s Agent Response Speed from 60 to 7 Seconds
FINOM is a financial platform providing innovative, effective, and easy-to-use tools to companies across Europe’s financial management, invoicing, and banking industries. The company’s goal is to change how people engage with the global economy, but the stakes are high, and requirements for quality customer service are even higher.
When it comes to issues regarding money, quickly addressing client problems and worries is especially vital. Unfortunately, manual calling is often time-consuming, and FINOM was missing a VoIP solution that’d allow them to give customers the excellent experiences they demanded.
That’s when the company came across CloudTalk. On top of lightning-fast calls and crystal-clear voice quality, we outfitted FINOM with solutions for managing multiple agents across different locations and timezones, analytics, and 3rd party integrations.
And the results? Thanks to onboarding CloudTalk, FINOM was able to spare their employees tens, if not hundreds, of hours of repetitive, manual labor with our IVR system, call campaigns, and customizable API. Agent response speed fell from 60 to just 7 seconds – and that’s just a single metric the company can now track thanks to our Analytics.
Learn more about our process and what it can do for you in FINOM’s Customer Success Story.