Protect Client Privacy & Deliver Maximum Security

Cut your support costs by up to 33% while providing your customers with the best service using Insurance Call Center software. Satisfaction guaranteed.

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4,000+ innovative companies run on CloudTalk call center software

Improve Client Experience

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CloudTalk offers a wide range of enterprise-level call center software features at a startup-friendly price.

Never Miss a Call with Forwarding

Route incoming calls automatically to external mobile or landline phones whenever your agents are busy or unavailable. Make sure your customers always have someone to talk to.

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Reach 3x More Clients with Dialers

Create single-click call queues, reaching up to 3x more clients, and let your agents focus on what matters most – converting leads and helping existing customers.

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Improve Agent Performance with Call monitoring

Drop in on calls, track your agents’ performance, and ensure your customers receive the best experience possible.

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Boost 1st Call Resolution with Routing

Route callers to the agents best equipped to solve their problems, boost first-call resolution, and watch your customer satisfaction skyrocket.

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Save <3 Minutes on Every Call w/ Automation

Guarantee client satisfaction with a suite of advanced automation features for insurance companies. Take full control of your call flows, streamline operations, and save up to 3 minutes on every call.

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Cut Costs by 33%

Cut costs by up to 33% by eliminating landlines, extensive set-ups, and expensive call costs. Leverage all the benefits the Internet has to offer with insurance call center software, boost agent productivity, and grow your ROI.

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CloudTalk plays well with others

CloudTalk can be easily integrated into your existing CRM, e-commerce, or helpdesk tools, like Salesforce, Freshdesk, Help Scout, and more. Your agents will see all caller details in one place, so they can help the client more thoroughly and quickly.

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#1 Rated call center software

Based on 400+ CloudTalk reviews on 6 independent software marketplaces & platforms

4.4/5 – 260 reviews

4.4/5 – 840 reviews

4.4/5 – 310 reviews

4.5/5 – 260 reviews

How Businesses Use Insurance Call Center Software

Streamline Inbound and Outbound Calls

Route calls to the right agents or departments based on predefined rules or customer preferences and watch customer satisfaction soar. VoIP software allows you to efficiently manage incoming and outgoing calls with features such as call routing, call forwarding, and automated call distribution.

Provide Better Customer Support

Let agents access customer information and call history with a click while providing personalized assistance. Provide faster support and grow your 1st call resolution with information from previous client interactions.

Optimize Agent Performance w/ Call Recording and Monitoring

Let your supervisors and quality assurance teams easily review calls for training, compliance, and customer dispute resolution. Call monitoring helps maintain service quality, identify areas for improvement, and ensure regulatory compliance.

Free Up Agent Capacity with Self-Service

Help your teams handle high call volumes better, reduce wait times, and optimize agent workload. Automate call handling and offer self-service options to let customers access policy information, make payments, report claims, and perform other routine tasks through voice or keypad inputs.

Save Time with 3rd Party Integrations

Integrate your Insurance Call Center Software with CRM systems, policy management software, and other systems. These integrations allow your agents to access real-time customer data, policy details, claim information, and transaction history during calls, facilitating faster and more accurate responses.

Make Better Data-Driven Decisions with Analytics

Let supervisors and managers track metrics, generate reports, and export data with a click. Identify trends, evaluate operational efficiency, and make data-driven decisions to enhance call center performance.

Boost Employee Satisfaction & Productivity w/ Remote Work

With the rise of remote work and the need for mobility, VoIP software allows insurance call center agents to work from anywhere with an internet connection. Add to that CloudTalk’s number porting capabilities, and you can set up and run seamless global operations from anywhere and anytime.

Get Inspired by FINOM’s success story

Cutting FINOM’s Agent Response Speed from 60 to 7 Seconds

FINOM is a financial platform providing innovative, effective, and easy-to-use tools to companies across Europe’s financial management, invoicing, and banking industries. The company’s goal is to change how people engage with the global economy, but the stakes are high, and requirements for quality customer service are even higher.

When it comes to issues regarding money, quickly addressing client problems and worries is especially vital. Unfortunately, manual calling is often time-consuming, and FINOM was missing a VoIP solution that’d allow them to give customers the excellent experiences they demanded.

That’s when the company came across CloudTalk. On top of lightning-fast calls and crystal-clear voice quality, we outfitted FINOM with solutions for managing multiple agents across different locations and timezones, analytics, and 3rd party integrations.

And the results? Thanks to onboarding CloudTalk, FINOM was able to spare their employees tens, if not hundreds, of hours of repetitive, manual labor with our IVR system, call campaigns, and customizable API. Agent response speed fell from 60 to just 7 seconds – and that’s just a single metric the company can now track thanks to our Analytics.

Learn more about our process and what it can do for you in FINOM’s Customer Success Story.

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