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Zapier Phone System Integration
Call Center
for Zapier
Connect with 4,000+ applications and create a custom, unified experience with CloudTalk’s Zapier phone system integration. Automate workflows, call directly from your core tools, and maintain a complete overview of your operations with 2-way synchronization.
Made by
CloudTalk
Category
Other
Middleware
Use for
Collaboration
Productivity
Users
Agents
Supervisors
Trusted by Thousands
1,150 Reviews on G2
4,000+
Satisfied customers
160+
international numbers
300%
More calls per day
50%
Lower wait times
Why Integrate Zapier with CloudTalk?
Stop switching between tabs and streamline tasks with customizable follow-up triggers. Maintain complete operational clarity, remove repetitive work, and prevent manual data entry issues with seamless 2-way synchronization for Zapier calling integrations. Share activities and call logs to manage support tickets and track sales deals effectively. Enjoy crystal-clear conversations from 4,000+ applications with Zapier API calls.
What Is Zapier?
Zapier is a powerful middleware platform that helps unify your processes by creating a custom centralized experience for all your tools. It helps facilitate efficient collaboration across 4,000+ platforms via simple-to-set-up integrations.
Zapier Call Center Integration Benefits
Automate
Call-Related Tasks
Speed up your sales with powerful calling features via the Salesforce softphone integration. Create and assign custom campaigns, complete with call scripts and questionnaires for streamlined processes, and reach 3x more prospects in less time by populating Power Dialer queues with contact lists from your CRM with a single click.
Seamlessly
Synchronize Data
Deliver personalized experiences with Cadences and CloudTalk’s workflow automation. Set custom triggers for follow-ups, SMS notifications, and next steps to keep sales proactive. Remove repetition from your agents’ daily tasks and give them the time and means necessary to drive customer satisfaction and close deals more effectively.
Personalize Your
Conversations
Get unprecedented clarity into your calls and fuel operational efficiency with AI-powered insights from Salesforce’s Einstein AI and CloudTalk’s Conversational Intelligence. Analyze and search call recordings and transcripts for trends, topics, and customer sentiments based on specific keyword mentions and Natural Language Processing.
How to Integrate Zapier with CloudTalk?
- Ensure you have Admin permissions for both CloudTalk and Zapier.
- Check that you have an active CloudTalk Essential or higher subscription.
- Sign in to your CloudTalk Dashboard and go to Settings > API Keys.
- Generate a new API Key for Zapier and copy it for further setup.
- Sign in to Zapier, click “Create a Zap,” and select CloudTalk as the trigger app.
- Input the API Key to authorize the connection.
- Choose from pre-made workflows or set up custom triggers and action steps.
- Test your Zap to ensure it works correctly, and save your settings.
- Activate your Zap and enjoy all the benefits of Zapier VoIP!
How to Use Zapier
Call Workflow Automation?
CloudTalk’s Zapier integration gives you access to immense automation potential via Triggers and Actions. These allow you to automatically start new calls, send SMS messages, or update contacts based on predetermined criteria.
You can further enhance your setup with Filters and Paths. These allow you to set conditional rules and create dynamic, multi-step processes. For example, this lets you route workflows based on call outcomes, or prioritize follow-ups by customer type.
What Data Does the Zapier Call Center Integration
Share?
Zapier
CloudTalk
CloudTalk receives
Workflow Actions:
Triggers for logging calls, sending SMS, and creating tasks.
Workflow Automation
Call Tags:
User-defined tags applied to calls.
Call Details
Zapier & CloudTalk exchange
Contact Details:
Names, phone numbers, and emails.
Contact Details
SMS Logs:
Sent and received messages, including timestamps.
SMS Records
Zapier receives
Call Data:
Outcomes, tags, durations, recordings, and voicemails.
Call History
Call Recordings:
Links to audio recordings of calls.
Call Recordings
Why CloudTalk for Your Zapier Call Center?
AI-Powered
Make Smarter Calls with Conversational Intelligence
Remove the guesswork and rage-inducing repetition from your operations with Automatic Call Recording and Transcription. Gain clarity for all your calls with Topic Extraction and Sentiment Analysis and coach agents with actionable insights.
Infinitely Scalable
Enter 160+ International Markets Instantly
Go global and expand your company’s reach with one of the largest offers of international, local, and toll-free numbers available on the market today. Scale your call center solution alongside your strategies and ensure your success for years to come.
Customer-Focused
Sell, Support, Satisfy Customers & Succeed
Put the people at the center of everything you do with call center features designed to turn customer success into your greatest competitive advantage. Decrease wait times by <80% and increase your outbound success rate by <250% the easy way.
Find out why our customers love us
Learn how Swille reduced Support Tickets by 50%
CloudTalk allowed our CRM team to move from firefighting technical issues to making strategic improvements. Now, tickets are about configurations, not dropped calls or connectivity problems.
Learn how Dentakay grew call volume by 2.5X
The power dialer has been a game-changer for managing our call volume. Since we implemented the feature, about 90% of our agents are using it to automate dialing, saving time. The power dialer makes handling both new and old leads easier. It’s been crucial for our growth—our call volume has seen a 2.5X increase in just 8 months.
Learn how Capitalo boosted efficiency by 83.3% with AI
CloudTalk’s AI conversation intelligence drastically improved our efficiency. We’ve cut call quality analysis time from 2 hours to 20 minutes a day and reduced wrongly targeted leads by 24%, enabling us to focus on strategic growth while maintaining consistency across markets.
FAQs
What is the Zapier Phone System Integration?
It is specialized software that connects CloudTalk with 4,000+ tools via Zapier’s middle-ware platform to automate workflows, sync data, and enhance communication.
How does Zapier VoIP work with CloudTalk?
Zapier facilitates seamless data transfer between CloudTalk and other apps, automating tasks like call logging and SMS notifications.
Can I log call data in CRMs using Zapier?
Yes, use CloudTalk Triggers like “New Call” to log call details in your CRM or other integrated tools.
Does Zapier support SMS workflows?
Absolutely. CloudTalk’s integration enables automated SMS sending and logging through Zapier.
What are the benefits of Zapier API calls?
Zapier API calls simplify communication between CloudTalk and other tools, ensuring smooth data transfer and workflow automation.
