Turn your CloudTalk into a much larger and powerful tool
Expand your business toolstack with a business calling software that can be easily integrated into your existing CRMs, ecommerce or helpdesk tools, like Salesforce, Freshdesk, Help Scout, and dozens more.
Never miss another call. CloudTalk offers a powerful, reliable connection with your global customer base, no matter where you’re located. We have built strong relationships with telecommunication partners across the globe to secure superior calling routes. As a registered operator in several countries, CloudTalk controls vital aspects of call quality.
Choose the RingCentral alternative that improves and grows your business. CloudTalk offers a wide range of features to support your performance. Call monitoring and Call recording lets you track agents’ work and create tailored training. With our multi-level Interactive Voice Response (IVR), you can streamline your customers’ support journey, delivering a smoother, more personalized calling experience.
Make your work easier and more efficient. CloudTalk integrates with over 30 CRM and helpdesk tools, in addition to other solutions. These include Zendesk, LiveAgent, and Intercom. Thanks to our integrations, you’ll never have to switch between platforms. All the information you need is conveniently displayed on a single, unified platform.
We’ve just presented you with plenty of reasons to consider CloudTalk as an alternative to RingCentral. After all, our calling software fills the void of certain RingCentral limitations.
While RingCentral offers 100+ international phone numbers, we provide businesses with 160+ of them. CloudTalk also doesn’t tie you down in restricting contracts. Our customer support ensures every call ends on a positive note.But we know that there are plenty of fish in the sea. To help you make a truly informed decision about which call center software to choose, we’ve collected the top 11 competitors on the market. In this article, we’ll discuss their strengths, weaknesses, and prices.
11 Best RingCentral Alternatives
Here is a summary of 5 top highlights:
High-quality calls with guaranteed latency and minimal jitter
Smooth workflow with our Intelligent call-routing tools
SMS feature for quick and convenient communication
30+ popular integrations that unifies your data in a single platform
Customer centric approach with restricting contracts and dedicated customer support
When you think about VoIP telephony solutions, Ringcentral is probably among the first ones that comes to your mind. No wonder, the company has been on the market for over 20 years and it has built quite a reputation for itself.
RingCentral has a great variety of features, and offers HD quality voice and video. The provider is a good fit for enterprises, since it offers omnichannel experience, lead qualification tools, as well as management, collaboration and performance features – all in a single software.
Let’s take a closer look at what makes RingCentral unique, what it’s missing, and more.
What makes RingCentral unique?
The platform has excellent video conferencing capabilities. Users get tools like whiteboard, screen sharing, breakout rooms, and a seamless scheduling process.
RingCentral also extensively supports team cooperation. The software offers a native task management system, and integrates with collaboration software, such as Monday.com.
RingCentral offers real-time metrics, so users can monitor the quality of service and enhance team productivity. Voicemail transcriptions allow users to find all information you need without having to always re-listen it.
There are unlimited inbound/outbound calls, business SMS, internal chat option, and international numbers from over 100+ countries.
What is RingCentral missing?
Despite all the positives, RingCentral does lack quite many essential tools that modern businesses require.
native sentiment analytics,
or Skill-based routing
are only included in Contact Centre Solution. The same goes for some agent management features, like monitoring.
Furthermore, RingCentral’s implementation can take as much as 90 days and involves an implementation fee.
RingCentral UI is also not always the friendliest.
How is RingCentral priced?
RingCentral’s pricing list starts with:
an Essential plan for $19,99 user/month billed annually, but it is limited to a maximum of 20 users.
Second cheapest, Standard plan will cost you $27,99 user/month,
and the list goes all the way up to an Ultimate plan for $49,99 user/month.
Keep in mind that in order to get all communication channels – phone calls, messaging and video conferencing – you’ll have to purchase the second most expensive, Premium plan ($34.99).
RingCentral is an established name on the VoIP market and a reliable solution. It has great video conferencing and performance tracking capabilities, yet several essential features are limited.
If you’re not new to the VoIP telephony market, you surely heard of Dialpad. It’s a reliable, unified telephony solution with simple built-in AI, and advanced analytics. A live chat, phone hotline, and knowledge base makes it a great deal for customer support teams.
Dialpad’s scalability fits both small and large businesses.
What makes Dialpad unique?
Dialpad’s main advantages are voice intelligence and uptime between 99% and 100%.
You’ll get conference video calls, sentiment analysis, voicemail transcriptions, call tracking metrics, Speech-to-Text for an automatic call recording, and many more.
With Dialpad, you can call for free to the US and Canada from anywhere in the world. Inbound and outbound calling within your country is also free of charge.
The provider has a modern, well-organized UI, and offers a mobile application, and training videos.
What is Dialpad missing?
While offering a Power dialer, it lacks a Smart dialer and a Predictive dialer. The power dialer just works in Salesforce. Unlike the CloudTalk app, the Dialpad app only allows users to only dial manually.
Dialpad also lacks a visual flow editor for Call flow designer. Sending SMS outside of the US and Canada isn’t possible, although this feature is soon coming to the UK.
The provider offers a limited integration stack, and Voicemail drop just comes with Dialpad Sell.
How is Dialpad priced?
Paid plans start at just $15 per user per month for the Standard Plan, and you can mix and match different packages.
The Pro plan is $35 per user per month.
Pricing for the Enterprise plan is determined on a case-by-case basis.
While having some great calling, performance tracking, and productivity tools, Dialpad only offers one auto dialer. It also has its gaps in sending SMS, which you can only do in the US and Canada. The integration portfolio is not too rich.
Dialpad even offers a free unlimited video calling pack for personal use.
OpenPhone helps small to large businesses set up international phone lines to manage both internal and external global calls or messages. You can handle all your call center interactions while working from anywhere in the world.
What makes OpenPhone unique?
OpenPhone has an intuitive user interface with applications that work on any platform. Features like call recording, customizable IVR, and extensions make OpenPhone a great solution for customer support teams
What is OpenPhone missing?
OpenPhone lacks many features essential for sales teams, such as auto dialers, click-to-call, and open API support that can help users expand the range of available integrations.
Customers often complain about the low number of apps with which the software connects. Additionally, the Standard option only includes calling and messaging to the U.S. and Canada.
How is OpenPhone priced?
OpenPhone starts at:
$10 per month with its “Starter” plan,
followed by a $20-per-month “Premium” plan.
It also offers an “Enterprise” plan, the price for which can be attained by calling one of its sales representatives.
OpenPhone can be an efficient solution for some customer support teams, but it offers a comparatively low number of integrations. This can make call center teams less effective. While their plans are budget-friendly, calls and text messages are limited to US and Canadian numbers, which prevents global expansion. CloudTalk, on the other hand, allows you to call 160+ countries at local prices.
JustCall is a modern call center solution that provides all the basics for small businesses. MMS messaging; SMS automation; call tracking, recording, and monitoring; and integrations with several CRMs and helpdesks come standard with their lowest-tier, $20-per-user-per-month subscription plan.
What makes JustCall unique?
JustCall stands out amongst its competitors in 3 specific areas:
Auto and predictive dialing,
apps for desktop and mobile devices.
What is JustCall missing?
Although many useful basic features are available with JustCall’s entry-level package, there are some important ones that are kept behind a paywall. Even if you shell out for their highest-tiered plan, you’ll still have to pay additional fees for the use of call routing and voice transcriptions.
Furthermore, JustCall’s country coverage is quite lacking. They only offer local numbers in 70 countries worldwide, while many of their competitors offer numbers in over 100 — including CloudTalk, which offers numbers in over 160 countries worldwide.
How is JustCall priced?
Justcall’s most basic plan costs $24 per user per month.
Their intermediate plan costs $48 per user per month, and their most advanced plan requires prospective customers to contact one of their agents for pricing information.
JustCall is a fine VoIP service for those who are just starting out. Bear in mind, though, that many useful features are kept locked behind a paywall. We recommend having your checkbook at the ready if you decide to use this service.
Grasshopper is often the go-to VoIP solution for smaller businesses looking for call center software to streamline their operations all around the world. But is their business model really as SMB-friendly? Let’s see.
What makes Grasshopper unique?
As we mentioned, Grasshopper provides a streamlined solution that’s easy to navigate for almost anyone in a very short period of time. In terms of features, it comes with the bare necessities required to get your agents up and calling quickly.
There are a few unexpected but welcome exceptions to this rule, including:
and simultaneous call handling.
What is Grasshopper missing?
There is a downside to Grasshopper’s simplicity, however, and it’s this: The solution lacks several core VoIP features users may expect, including:
Furthermore, a fair few users complain that the app could benefit from some deeper reporting features.
How is Grasshopper priced?
Grasshopper offers users 3 pricing options for monthly and annual payments, respectively.
The Solo plan starts at $29, paid monthly or $26 annually.
The Partner plan starts at $49 monthly and $43 annually.
Finally, the Small Business option will cost you $89 per month or $80 per year.
Grasshopper is a perfectly viable VoIP call center solution for smaller businesses, with most of its utility coming from its easy-to-navigate interface and a fair selection of key features. However, the trade-off is that you miss out on many more advanced VoIP features, and at a potentially higher price too.
Nextiva is a big player in the VoIP market, with more than 15,000 customers using their services. Nextiva benefits from a large exposure across enterprise companies.
The cloud-based telephony platform gives businesses a great way to improve both your external and internal business communication. Users get an omnichannel experience that supports the current global trend of remote work.
What makes Nextiva unique?
First of all, Nextiva is user-friendly. Users can start calling within minutes, because the set-up is simple and intuitive. Furthermore, the system is hosted by Nextiva, which makes maintenance of the software Nextiva’s responsibility.
Nextiva offers various advanced features, including conference calling, voicemail transcription, multi-level attendant, and many more. The provider also integrates with solutions like Zendesk, ConnectWise or MS Teams.
Nextiva’s HIPAA-compliant virtual faxing makes it a great solution for healthcare workers. Medical employees can share information without having to worry about data breach.
Furthermore, the 24/7 support is always there to assist you.
What is Nextiva missing?
Although a well-known VoIP solution, there are some issues you should know about before deciding for this provider.
Integrations: Nextiva is missing certain integrations, like Slack or Zapier. With Zapier, users would be able to further connect their VoIP telephony system with thousands of non-native systems.
Prices: Nextiva’s prices may be considered high, mainly for small businesses.
How is Nextiva priced?
Nextiva’s plans are clearly stating what customers get for the price they pay.
The cheapest plan will cost you $18.95 per month, per user. Yet, this pack lacks some important features, such as SMS, MMS, and call recordings.
Users can only record their calls with a third-level Enterprise plan for $32.95 user/month.
See detailed pricing here:
Essential: $30.95 (anually minus 22%)
Professional:$35.95 (anually minus 22%)
Enterprise:$45.95 (anually minus 22%)
Essential:$29.95 (anually minus 26%)
Professional:$33.95 (anually minus 23%)
Enterprise:$43.95 (anually minus 18%)
Essential:$25.95 (anually minus 27%)
Professional:$30.95 (anually minus 25%)
Enterprise:$40.95 (anually minus 19%)
Essential:$24.95 (anually minus 28%)
Professional:$29.95 (anually minus 26%)
Enterprise:$39.95 (anually minus 20%)
Nextiva is definitely one of the VoIP market leaders. It’s intuitive, it offers many features and serves across various industries.
Yet, the software is missing several essential integrations.
Vonage is among the best-known virtual phone providers in the world. They’ve been in the business for over 20 years and have established an enviable reputation as a market leader
What makes Vonage unique?
With Vonage, you know what you’re getting when you sign up. As arguably the most well-established player in the VoIP space, Vonage offers its customers stability and reliability in business communication.
A lot of great features come standard with Vonage, including phone calls, messages, an auto-attendant, CRM integrations, voice and video conferencing, and call forwarding services.
What is Vonage missing?
Unfortunately for customers, Vonage has capitalized on its reputation by charging much more for its services than other comparable virtual phone software providers.
Vonage pricing also includes many hidden fees that make the service far more expensive than expected.
This can be a real downside for small businesses that need to be more discerning about how and where they expend their resources.
How is Vonage priced?
All of Vonage’s plans require prospective customers to contact a Vonage representative in order to receive a pricing quote.
Vonage has achieved legacy status in the virtual phone software industry, and their platform is reliable, easy to use, and effective. However, the company’s basic plans come with limited features, and adding more features to your plan often incurs significant additional costs.
However, unless you’re willing to invest a significant amount of resources into your virtual phone software setup, we’d recommend looking elsewhere.
8×8 is an evergreen telephony solution with a strong focus on integrations and analytics. The provider is well-suited for enterprises, but lower-tier subscriptions also work for smaller organizations.
What makes 8×8 unique?
There are 2 main advantages we want to highlight.
Analytics. The provider went far with their focus on tracking large-scale business processes.
The 8×8’s reporting system centralizes all data in a single place, so managers can make their teams more organized and speed up their workflow. You’ll also get real-time reports.
Comprehensive integrations with software like:
and many more.
Furthermore, 8×8 users get unlimited calling into 40+ countries. 8×8 telephony software comes with:
click to call,
and call recording.
What is 8×8 missing?
Office is required: You need an office in the location where you want to call in order to get a number from there.
Geographical restrictions for SMS: You can only use an SMS feature within the US and 8×8 does not cover costs for mobile numbers in Brazil.
Integrations: 8×8 doesn’t partner with telco companies, which means that users can’t get native integration with certain solutions. For example, Whatsapp. Non-native integrations must be set up by the tech team.
Features: 8×8 is missing some features like call tagging for more efficient calling processes, call masking for protecting your personal information or API for connecting CloudTalk with any tool you love. Automation tools like IVR, skill-based routing or automated callback come only with high-tier plans. You have to pay extra in order to get call recording.
A crucial restriction, mainly for big international companies, is that there are regional constraints on unlimited calling. Users with the basic Express plan can only use unlimited calling in the US and Canada.
How is 8×8 priced?
The cheapest, Express 8×8 plan starts at $15 for both monthly and annual subscription. Though, it only comes with basic features.
Higher tier plans will cost you from $24 to $44 per month, billed annually, and $28 to $57 billed monthly. These include more advanced features, such as multi-level auto attendant, and data history.
8×8 shines in analytics and integrations but stays behind in the amount of productivity features. There’s also a lack of flexibility to consider, and a few feature accessibility restrictions that may be dealbreakers for international companies.
Price is affordable when you only need a basic Express pack, but for more advanced tools, you’ll have to reach deeper into your wallet.
Ooma is an ideal solution for smaller companies with up to 500 employees or a home phone service. It is mostly used for call logging, alerts, and escalations.
What makes Ooma unique?
Go for Ooma if you search for something simple. There are also many guides to help you through it or an option to contact their customer support via phone or live chat.
It includes productive features like voicemail-to-email forwarding, caller ID, or video conferencing. You can integrate Ooma into Google Voice, what’s handy for enhancing international communication.
Ooma has both desktop and mobile apps for Android and iPhone, something that sets it apart from competitors.
What is Ooma missing?
Although the setup is very simple and you can seek assistance from guides or customer support, there is no in-person training involved.
Ooma also doesn’t offer predictive dialers and telemarketing management these features speed up your workflow and make your sales efforts much smoother.
Then, there is a Pro plan for $24.95 per user/month
and Pro Plus plan for $29.95* per user /month.
To get video conferencing, call recording, and a desktop application, you need to purchase a Pro plan.
While Ooma is a good solution for a home phone service for small businesses up to 500 employees, for bigger companies, it’s highly limited.
The setup is fast and simple, with basic features organizations need for efficient communication, and it offers both desktop and phone apps.
On the flip side, it lacks reporting and analytics tools, and a lot of important essential features are only available in higher-tier plans.
#11 GoTo Connect
GoTo Connect is a frequent go-to choice for scaling businesses. Let’s take a closer look at this VoIP provider’s offering, examine its strengths and weaknesses, and determine whether it delivers on its promises.
What makes GoTo Connect unique?
Something every GoTo Connect will appreciate is the free-of-charge onboarding assistance you receive when you first join.
From that point, users can enjoy a strong mobile experience, great predictive dialers, and a reliable selection of knowledge base and training videos.
What is GoTo Connect missing?
One of the first downsides users will notice when using GoTo Connect is the solution’s lack of integrations.
There are a fair few features missing that you can expect to find with other providers, including call notes/tags, call masking, business hours, or even caller ID.
How is Go To Connect priced?
GoTo Connect offers users the choice of 3 plans, their pricing depending on how many agents you decide to onboard. For this comparison, we chose the 2-10 agent option, as it tends to be the most frequently used.
The Basic plan can support up to 20 users and costs $18 for annual and monthly payments alike.
Standard costs $29 regardless of payment frequency and can support unlimited agents.
The same applies to Premium, which will run you $43.
GoTo Connect Conclusion
GoTo Connect offers an approachable VoIP experience – both financially and from an onboarding standpoint. However, the lack of several key features and integrations might be reason enough to consider an alternative.
What is RingCentral?
RingCentral is a cloud-based communication platform that allows you to make and receive calls, and set up video conferences from anywhere. RingCentral is used by businesses of all sizes to improve communication and collaboration.
To use RingCentral, you’ll need to sign up for an account and download the RingCentral application. Once you’ve done that, you can make and receive calls, set up video conferences, and more.
How much does RingCentral cost?
RingCentral offers several pricing plans, starting at $19.99 per user per month. The price you pay depends on the features you need and the number of users you have.
Does RingCentral record calls?
Yes, RingCentral offers call recording as one of its features. With RingCentral’s call recording, you can record inbound or outbound calls, save and store them for future reference, and even share them with others.
RingCentral recordings are stored in the cloud, so you can access them from anywhere. You can find your recordings by logging into your RingCentral account and navigating to the recordings section. In CloudTalk’s interface, there are several places where you can locate your recordings, for example in statistics.
What are RingCentral international calling rates?
RingCentral offers international calling rates that vary by country. Keep in mind that rates can change, so it’s always a good idea to check the current rates before making an international call.
How to use RingCentral?
To use RingCentral, you’ll need to sign up for an account and download the RingCentral application. Once you’ve done that, you can make and receive calls, set up video conferences, and more.
What calling software is similar to RingCentral?
There are several RingCentral alternatives that offer similar services, such as:
Each of these platforms provides a comprehensive set of features, including VoIP calling, messaging, video conferencing, and more. Although, according to G2, the best RingCentral alternative is CloudTalk.
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