Looking for a fair RingCentral alternative?
In CloudTalk, we value each client. Besides 14 days free trial, we offer a 1on1 personalized demo with a customer success specialist. You don’t have to pay before you try how our system works. No lock-in contracts. No credit cards are required.
With 50+ advanced features, it offers more than just the basics. Plans start at $25/month.
Thousands of companies shifted their call centers to CloudTalk and the number is growing
What does CloudTalk have that RingCentral doesn’t?
Take a look at a quick comparison.
Comparison data is based on an analysis from Q4, 2021.
Top-class features
Though some tools were already mentioned, we have many more to offer.
Specifically, 50+ advanced features will make your everyday calling easier.
Call recording
CloudTalk automatically records all of your calls. You can listen to them directly from the browser. Anytime and anywhere.
Call monitoring
Have a comprehensive overview of your phone calls anytime you need. Get information on your agents’ calls and optimize your customer service.
Call tagging
Assign each call a self-made tag. This labeling will allow you to sort calls into categories and quickly identify what type of call it is.
First-class call quality
CloudTalk has established a strong network of telco partners across the globe. Enjoy crystal-clear calls with guaranteed latency and minimal jitter. Forget drop calls or other system glitches.
If a call quality falls below a certain level, CloudTalk automatically changes the call route in real-time. Wave goodbye to jitter and latency.
Reliable integrations
Make your job easier. Don’t waste precious time by storing data separately into multiple software. Automate the process with seamless integrations.
CloudTalk gives you an opportunity to integrate with the most popular and reliable e-commerce, help desk, or CRM systems.
Seamlessly integrate with over 40+ CRM, ecommerce, helpdesk, and other systems
Over 2,500 call centers and phone systems
are powered by CloudTalk
READ THE LATEST CUSTOMER STORIES →
Due to the Covid-19 outbreak, we had to set up and deploy a completely new team entirely remotely. CloudTalk proved to be an excellent tool, as it enabled us to run the call center remotely while maintaining order thanks to a solid overview of each agent’s results and performance.
Eran Shust
CEO & Co-founder of Splitty Travel
The team’s efficiency and costs have improved drastically. Power Dialer allows agents to increase the number of calls they cover. We found the call scripts especially useful because they enable us to lead calls in a more systematic way.
Yohann Bensadoun
Global Supply Growth at Glovo
Since our agents began using aftercall work and all information is now logged into the helpdesk, the overall orientation has been a breeze. Agents can always access the call recordings for a full conversation overview in case there aren’t enough written notes available.
Jeremiah Curvers
Co-founder & CEO of Polysleep
We appreciate CloudTalk flexibility and scalability. Our customer support operates for 7 days, so we set different business hours for each phone number along with custom rules to redirect customers to a different number or play any message to them when someone is not available on the first choice.
Pavel Pribis
CEO of BoatAround
CloudTalk helped us with a massive reduction in the missed calls and an efficient allocation of the customers to a specific agent. Integration with LiveAgent, allows us to automate unnecessary tasks and streamline the workflows, resulting in a customer support system that can focus on customer happiness.
Frederico Lopes
Head of the Customer Service at DiscoverCars
The number of sales calls per day has radically increased, many unnecessary processes were automized with Pipedrive integration. The waiting time of the callers has decreased thanks to several useful features like Call Flow Designer or IVR. The customer’s mood radically improved.
Pieter Vos
CEO of Rodeo
The onboarding of new representatives was a breeze with CloudTalk. Newbies can learn from recordings from their more senior colleagues. Additionally, the Call Monitoring feature allows managers to jump into calls in real-time and, when needed, to “whisper” helpful tips or answers.
Jan Tonka
Head of Frot Office at Finax
Benefits you shouldn’t overlook
We chose to showcase what we are the proudest of.
These highlights make CloudTalk stand out from the competition.
Watch how CloudTalk works
Preferred remote call center software for SMBs in 2022
Based on 400+ CloudTalk reviews on 6 independent software marketplaces & platforms
4.5/5 – 225 reviews
4.3/5 – 347 reviews
4.5/5 – 272 reviews
4.5/5 – 225 reviews
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