OpenPhone Plans & Pricing: Full Guide for 2026
Summary of OpenPhone Pricing Plans
| Plan | Price (Annual) | Best For… |
|---|---|---|
| Starter | $15 /user/month | Solo founders and small teams that need a basic, reliable U.S. & Canada phone system. |
| Business | $23 /user/month | Growing teams that want AI call summaries, CRM integrations, and automatic recording. |
| Scale | $35 /user/month | Established teams that need AI call tags, dedicated onboarding, and priority support. |
In a Nutshell
Openphone—now Quo— offers four pricing tiers: Starter ($15/month), Business ($23/month), and Scale ($35/month), all billed annually.
While the entry-level Starter plan covers the basics for tiny teams, most growing businesses will hit their ceiling quickly. It lacks AI call summaries, automatic call recording, call transfers, and analytics. As a result, the Business plan is the standard choice for SMBs that want built-in collaboration tools, integrations, and AI features.
What Pricing Plans Does OpenPhone Offer?
OpenPhone (now Quo) offers three levels: Starter ($15/user/month), Business ($23/user/month), and Scale ($35/user/month). It uses a tiered subscription model designed for small and medium-sized businesses.
OpenPhone’s pricing is built around simplicity and AI automation. Every plan includes 1,000 free automation credits per month to power Sona, the platform’s 24/7 AI agent. Heavy users—those automating high call volumes or running messaging campaigns through the API—will need to top up with credit bundles starting at $25/month.
The table below compares OpenPhone’s plans side by side:
| Feature/Aspect | Starter | Business | Scale |
|---|---|---|---|
| Annual Pricing | $15 per user/month. | $23 per user/month. | $35 /user/month. |
| Unlimited Calling (US & Canada) | |||
| AI Call Summaries & Transcripts | |||
| Call Recording | Manual. | Automatic. | Automatic. |
| Advanced Call Forwarding | |||
| Call Transfers | |||
| Analytics & Reporting | |||
| Live Chat Support | |||
| Call Hold | |||
| Best For | Small teams looking for a basic business phone system for the U.S. and Canada. | Growing teams looking for higher call volume and more advanced features. | Established teams scaling outreach with priority support. |
Don’t let your phone system hold you back.
What Do Real Users Say About OpenPhone Pricing?
OpenPhone (Quo) holds an impressive 4.7/5 rating on G2 based on more than 3,300 verified reviews. It’s widely praised as one of the most beginner-friendly business phone systems on the market, with reviewers consistently calling out the clean interface, fast porting, and responsive support team.
That said, the most common thread across reviews— including the glowing ones—is that OpenPhone’s affordability comes with trade-offs. Users love the simplicity and the price point, but power users frequently mention hitting feature ceilings as their teams grow.
The takeaway: For teams whose needs go beyond basic U.S./Canada calling—international coverage, advanced dialers, deeper analytics, or more CRM integrations—that “feature ceiling” can become a real growth blocker.
OpenPhone’s Starter Plan
What Is OpenPhone’s Starter Plan?
OpenPhone’s Starter plan is the gateway tier—built for solo founders, freelancers, and micro-teams who just need a professional, reliable phone number for the U.S. and Canada without paying for features they won’t use. At $15 per user/month billed annually, it’s one of the most affordable business phone plans on the market.
What’s Included in OpenPhone’s Starter Plan?
- Unlimited calling and messaging to US and Canadian numbers.
- Voicemail transcripts.
- Number porting.
- One local or toll-free number.
Who Is OpenPhone’s Starter Plan Best For?
OpenPhone’s Starter plan is ideal for small businesses and remote teams needing a basic, affordable communication solution. It offers unlimited calls and texts within the U.S. and Canada, perfect for companies with limited call volumes and simpler communication needs without advanced features.
What You Need to Know About OpenPhone’s Starter Plan
The Starter plan is genuinely barebones. It does not include call forwarding, call transfers, Analytics, AI summaries, or advanced integrations. If your team is even remotely growth-oriented, you’ll likely outgrow it within a few months. Most Starter users end up on the Business plan after their first quarter.
OpenPhone’s Business Plan
What Is OpenPhone’s Business Plan?
The Business plan is OpenPhone’s most popular tier and the sweet spot in their lineup. At $23 per user/month billed annually, it adds the AI features, automation, and integrations that growing teams actually need—without jumping into Enterprise territory.
What’s Included in OpenPhone’s Business Plan?
- Call transfers.
- Hubspot and Salesforce Integrations.
- Analytics and reporting.
- Automatic call recording.
Who Is OpenPhone’s Business Plan Best For?
This plan is built for growing SMBs, customer support teams, and inside sales squads that need to coordinate around shared numbers, log calls into a CRM, and review conversations with AI summaries. If your team has outgrown sticky notes and shared inboxes, this is the plan that delivers the productivity boost.
What You Need to Know About OpenPhone’s Business Plan
The Business plan still has notable gaps for outbound-heavy teams: no Power Dialer, no WhatsApp integration, and fewer integrations compared to competitors. Teams running cold outbound or operating outside North America will likely want to compare alternatives before committing.
OpenPhone’s Scale Plan
What Is OpenPhone’s Scale Plan?
The Scale plan is OpenPhone’s newest tier, slotted between Business and Enterprise at $35 per user/month billed annually. It targets established teams that have outgrown the Business plan but don’t need the pricey treatment of an enterprise.
What’s Included in OpenPhone’s Scale Plan?
- Custom contract and pricing.
- Dedicated account manager.
- Priority support.
- Audit log.
Who Is OpenPhone’s Scale Plan Best For?
This plan is designed for mid-sized teams handling high call volumes that want premium support response times and proactive onboarding when they roll out the platform across new departments. It’s the right fit for teams that treat their phone system as mission-critical infrastructure.
What You Need to Know About OpenPhone’s Scale Plan
Despite the price jump from Business, Scale doesn’t add new core calling features—the value is concentrated in the support tier and AI tagging. Teams that need outbound dialers, WhatsApp, or international coverage will still need to look elsewhere, even at this price point.
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What are OpenPhone Add-Ons?
When evaluating OpenPhone pricing, it is crucial to look beyond the base subscription and factor in the cost of essential add-ons like international calling, extra phone numbers, and API messaging fees.
While the starting price for OpenPhone is very affordable, keep in mind that you’ll need to pay extra for these add-ons:
- Additional phone numbers: $5 per number/month.
- International calling and messaging: billed per minute or per message, with rates based on destination. Charged using credits.
- Automated messages via Zapier: $0,01/segment
- Automated messages via API: $0,01/segment.
- Messaging fee: $1.50 – $3/month.
“While I enjoy OpenPhone’s flexibility, a drawback is the additional cost to validate as a legitimate business for text messaging. Understandably necessary, yet challenging for young companies catering to text-savvy clientele.“
CloudTalk vs. OpenPhone:
Which Is the Best Choice for Your Business?
When choosing a VoIP provider, finding one that fits your budget is just the beginning. Finding one that fits your business needs with the right features and flexibility for effective communication and growth is essential.
Let’s compare CloudTalk and OpenPhone to help you make a smart decision.
Short Overview of CloudTalk’s Plans and Pricing
CloudTalk has 5 pricing plans on offer, ranging in price from $19 to $50 per user/month, with a special exception for the custom pricing plan, which lets you tailor your solution to your unique business needs. Here’s a breakdown of CloudTalk’s plans:
- Lite: CloudTalk’s special entry-level plan for micro and small businesses in the NA and LATAM. Uniquely quick to deploy, with all the basic calling and call center management tools you need to enter the global market.
Key Features: Unlimited calling in US & Canada, Business SMS, Click-to-Call, Call Recording, Analytics - Starter: CloudTalk’s basic plan is designed specifically for small businesses. Easy to set up and easier to use, this plan offers small teams everything they need to kick off their call center operations.
Key Features: Click-to-Call, Voicemail, Call Flow Designer (CFD), Automatic Call Distribution (ACD)
Price: 25 per user/month - Essential: CloudTalk’s medium plan, focused on growing SMBs and MMBs. This plan helps teams expand their inbound and outbound operations, automate processes, and improve experiences.
Key Features: SMS/MMS, Interactive Voice Response (IVR), Skill-Based Routing, Callback, Integrations + Open API
Price: 29 per user/month - Expert: CloudTalk’s feature-packed plan for growing MMBs and enterprises or any team that requires robust calling capabilities. This plan helps customer-facing departments streamline outreach and improve performance.
Key Features: Power Dialer, Smart Dialer, VIP Queues, WhatsApp Inbound & Outbound Messages, Call Monitoring
Price: 49 per user/month - Custom: CloudTalk’s ultimate plan for the most demanding of companies, tailored perfectly to their particular business needs. This plan allows you to do it all, from coordinating teams to conquering the world’s many markets.
Key Features: Custom Onboarding, Unlimited Outbound Calls with Flat Rates, Enterprise-Level Security, Developer Support
Price: Varies based on features, number of users, etc.
CloudTalk Vs. OpenPhone, How Do They Differ? Direct Comparison
| Feature/Aspect | CloudTalk | OpenPhone |
|---|---|---|
| Starting Price | $19per user/month. | $15 per user/month. |
| Free Trial | 14 days. | 7 days. |
| Inbound Calls | Unlimited for other countries (except high-cost ones). | Unlimited in the US & CA. |
| Outbound/Domestic Calls | 500 / 1,000 / Unlimited Based on plan, worldwide. |
Unlimited in the US & CA. |
| Mobile Apps (iOS, Android) | ||
| International Numbers | 160+ countries. | Only in the US & CA. |
| 1 Toll-Free Number | ||
| Number Porting | ||
| Call Flow Designer | ||
| Power Dialer | ||
| Advanced Analytics | ||
| WhatsApp Integration | ||
| Voicemail Transcripts | ||
| AI Call Summaries | ||
| Sentiment Analysis | ||
| Smart Notes | ||
| Trending Topics | ||
| Transcript Search | ||
| 24/7 Live Human Support |
“Overall, CloudTalk has been a strategic win for our business. Data-driven insights, user-friendly interface, and cost efficiency – it’s the trifecta for any call center looking to improve performance.”
CloudTalk Vs. OpenPhone: Key Insights
We can draw several insights from our comparison of CloudTalk’s and OpenPhone’s VoIP pricing and plans, including:
- International Calling: CloudTalk is the best choice for global businesses and those based outside the US and Canada, with over 160+ numbers, unlimited inbound calls, and unlimited outbound calls starting with the Expert Plan.
- Integrations: If you rely on multiple tools or CRMs, CloudTalk is ideal with 100+ integrations, including Pipedrive and Zendesk, compared to OpenPhone’s limited integrations.
- Advanced Analytics: OpenPhone has basic analytics, while CloudTalk offers a more detailed dashboard with real-time charts and AI features like Sentiment Analysis and Talk/Listen Ratio.
- Artificial Intelligence: CloudTalk provides advanced AI features. For example, with Trending Topics and Transcript Search lets you find specific conversations instantly by keyword. With Smart Notes you’ll never have to take notes manually during calls again.
- 24/7 Live Support: For peace of mind with round-the-clock assistance, CloudTalk is the best choice, offering 24/7 support from the Essential Plan. In contrast, OpenPhone provides chatbot support.
What Are OpenPhone Pros & Cons?
According to user reviews, these are the most notable pros and cons of OpenPhone beyond its affordable pricing:
PROS:
- Easy setup and user-friendly interface: Users appreciate the straightforward setup process, allowing them to start using the service quickly without extensive training. The simple interface makes daily tasks smooth and hassle-free.
- Integration with AI Features: Users have highlighted the integration of AI tools that assist with call summaries, transcriptions, and reply suggestions. These features help streamline communication and improve efficiency.
- Free number porting: Users can port their existing phone numbers to OpenPhone at no cost, which helps maintain continuity in customer communications when switching providers.
- Unlimited texting: As we’ve mentioned, OpenPhone offers unlimited SMS and MMS messaging within the US and Canada on all plans, which users highly value.
CONS:
- Customer support: Some users mention that they would prefer 24/7 phone support to resolve critical tech and billing issues more quickly.
- Missing features: Users have expressed dissatisfaction with the lack of advanced features such as caller ID, spam call identification, and the inability to transfer outgoing calls between team members.
- Technical issues and bugs: Some users have experienced bugs, such as disappearing text threads and mixed contact names.
- Call quality issues: Users have sometimes experienced lower audio quality, with issues like echoes and dropped calls.
CloudTalk: Advanced Global Solutions at a Fair Price
In summary, OpenPhone is an affordable solution if you need basic features, have a tight budget, and operate mainly within the U.S. and Canada.
However, if that’s not your case, OpenPhone may not be the best option. CloudTalk is the ideal solution for global teams seeking advanced features at an affordable price.
Need more than basic?
Frequently asked questions
