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VIP Queues

Assign multipe types of VIP tags to your customers and make sure they’ll get the best possible customer experience with no waiting times and the ideal agent for their needs.

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First things first.

To The Front

Let your VIP customers skip the queue regardless of which number they call.

Case-Sensitive

Assign separate VIP tags to different groups and agents to meet your company’s needs.

Bulk Tagging

Tag VIP customer contacts in bulk via CSV import or open API to save time and effort.

"With CloudTalk's Analytics I now get to see every step of the way. We can find discrepancies between our agents and gain a much better understanding of our teams' setup."

Nelly Donnelly Service Delivery Manager

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"CloudTalk improved our team's cost and efficiency. The script feature allows us to lead the calls in a much more systematic way, as well as all the action buttons to trigger actions directly into our backend."

Yohann Bensadoun Global Supply Growth

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"Our call volume tripled in only 2 years, from around 10,000 calls to 30,000 per quarter and with CloudTalk, we can now handle all of this communication easily. It was an excellent choice."

Frederico Lopes Head of Customer Service

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"We have seen a significant increase in our outbound call volume since we started using CloudTalk and we can now reach out to more prospects and customers than ever before."

Elay Sasson Call Center Manager

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Other features you might like

Call Queuing

Automatically distribute calls to relevant agents based on customer status, technical skills or business needs.

Callback

Automatically redial missed or unanswered calls and distribute them evenly and efficiently across available agents.

Unlimited
Concurrent Calls

Engage in as many concurrent calls as your workforce will allow without any negative impact on call quality.

Voicemail

Maintain a personalized customer experience outside of business hours or when your team is busy with other calls.

Turn your CloudTalk into a much larger and powerful tool

Expand your business toolstack with a business calling software that can be easily integrated into your existing CRMs, ecommerce or helpdesk tools, like Salesforce, Freshdesk, Help Scout, and dozens more.

See All Integrations