Preferred Agent

Route customers to agents familiar with their case by integrating CloudTalk with your favourite CRM — or set it up in the way that best fits your business in our Call Flow Designer.

To each their own.

CRM Integration

Assign the contact’s owner of a specific customer on your CRM as the preferred agent.

Case by Case

Route calls to sales reps, customer support agents or even your customer success team.

Call Flow Designer

Automate inbound calling by routing to Preferred Agents in CloudTalk’s Call Flow Designer.

Turn your CloudTalk into a much larger and powerful tool

Expand your business toolstack with a business calling software that can be easily integrated into your existing CRMs, ecommerce or helpdesk tools, like Salesforce, Freshdesk, Help Scout, and dozens more.

Ready to get started?

Schedule a demo with one of our specialists and gain unparalleled control over your customer’s experience.