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Preferred Agent

Route customers to agents familiar with their case by integrating CloudTalk with your favourite CRM — or set it up in the way that best fits your business in our Call Flow Designer.

Contact sales

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To each their own.

CRM Integration

Assign the contact’s owner of a specific customer on your CRM as the preferred agent.

Case by Case

Route calls to sales reps, customer support agents or even your customer success team.

Call Flow Designer

Automate inbound calling by routing to Preferred Agents in CloudTalk’s Call Flow Designer.

"With CloudTalk's Analytics I now get to see every step of the way. We can find discrepancies between our agents and gain a much better understanding of our teams' setup."

Nelly Donnelly Service Delivery Manager

See customer story

"CloudTalk improved our team's cost and efficiency. The script feature allows us to lead the calls in a much more systematic way, as well as all the action buttons to trigger actions directly into our backend."

Yohann Bensadoun Global Supply Growth

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"Our call volume tripled in only 2 years, from around 10,000 calls to 30,000 per quarter and with CloudTalk, we can now handle all of this communication easily. It was an excellent choice."

Frederico Lopes Head of Customer Service

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"We have seen a significant increase in our outbound call volume since we started using CloudTalk and we can now reach out to more prospects and customers than ever before."

Elay Sasson Call Center Manager

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Other features you might like

Skill-Based Routing

Assign custom skill to your agents or teams and route customer calls automatically based on their expertise.

Caller-Based Routing

Route customers automatically based on factors like agent skills and skil levels, custom fields and even CRM or HelpDesk info.

Call Flow Designer

Design your inbound calling journey to fit the unique needs of your business and customers’ expectations.

Workflow Automation

Save your team’s time and maximize efficiency by removing repetitive tasks with custom automated workflows.

Turn your CloudTalk into a much larger and powerful tool

Expand your business toolstack with a business calling software that can be easily integrated into your existing CRMs, ecommerce or helpdesk tools, like Salesforce, Freshdesk, Help Scout, and dozens more.

See All Integrations

Ready to get started?

Schedule a demo with one of our specialists and gain unparalleled control over your customer’s experience.

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