Giving you the IT factor.

Modernize your service management with AI and automation capabilities and address requests instantly.

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CloudTalk’s integration with Freshservice lets you…

IT Service Management

Tie in your IT teams into business operations with integrated service channels, service requests, and more.

Reliably Real-Time

Combine all your monitoring tools into one with Freddy AI and ensure issues get solved with 24/7 escalation.

IT Asset Management

Built a multi-source CMBD for all your hardware, software, and Saas tools using an out-of-the-box solution.

FULL VISIBILITY

From demo to support

CloudTalk connects to Freshsales, Freshdesk, and Freshservice so your sales, customer success and support teams can monitor every call in your reporting tools.

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CUSTOMIZATION

Thrive on tailored ticketing

Choose when and how CloudTalk automatically creates tickets to streamline individual teams’ workflows and maximize overall organizational efficiency.

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UNIFIED COMMUNICATIONS

From start to success

Maintain a complete overview of all your prospect/customer interactions across calls and SMS messages and create the ultimate personalized experience.

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"With CloudTalk's Analytics I now get to see every step of the way. We can find discrepancies between our agents and gain a much better understanding of our teams' setup."

Nelly Donnelly Service Delivery Manager

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"CloudTalk improved our team's cost and efficiency. The script feature allows us to lead the calls in a much more systematic way, as well as all the action buttons to trigger actions directly into our backend."

Yohann Bensadoun Global Supply Growth

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"Our call volume tripled in only 2 years, from around 10,000 calls to 30,000 per quarter and with CloudTalk, we can now handle all of this communication easily. It was an excellent choice."

Frederico Lopes Head of Customer Service

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"We have seen a significant increase in our outbound call volume since we started using CloudTalk and we can now reach out to more prospects and customers than ever before."

Elay Sasson Call Center Manager

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"CloudTalk’s AI has cut our call quality analysis from 2 hours to 20 minutes daily and reduced mis-targeted leads by 24%, allowing us to focus on strategic growth."

Sara Konickova Sales Ops Manager

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FAQs

What is Freshservice used for?

Freshservice Cloud Management consolidates the discovery, administration, and automation of various Cloud resources from multiple service providers into one cohesive platform. This unified solution empowers IT teams to efficiently oversee and automate Cloud resources across diverse services, simplifying management tasks and ensuring a centralized approach for improved operational control and effectiveness.

Is Freshservice an ITSM?

Freshservice stands out as an excellent ITSM Tool renowned for its effective IT Services Monitoring capabilities, currently implemented within our company. Utilizing this tool, I oversee the monitoring of our entire spectrum of IT services, encompassing service requests, incidents, change requests, and request approval workflows, ensuring streamlined operations and service delivery.

Is Freshservice ITIL compliant?

Freshservice aligns with ITIL standards, providing a modern service desk solution for efficient IT service management (ITSM). Effortlessly customize Freshservice to adapt to the evolving needs of your end users, leveraging its contemporary features for effective and flexible ITSM solutions.