Giving you the IT factor.

Modernize your service management with AI and automation capabilities and address requests instantly.

CloudTalk’s integration with Freshservice lets you…

IT Service Management

Tie in your IT teams into business operations with integrated service channels, service requests, and more.

Reliably Real-Time

Combine all your monitoring tools into one with Freddy AI and ensure issues get solved with 24/7 escalation.

IT Asset Management

Built a multi-source CMBD for all your hardware, software, and Saas tools using an out-of-the-box solution.

Integrate Freshservice with ease

From demo to support

CloudTalk connects to Freshsales, Freshdesk, and Freshservice so your sales, customer success and support teams can monitor every call in your reporting tools.

Thrive on tailored ticketing

Choose when and how CloudTalk automatically creates tickets to streamline individual teams’ workflows and maximize overall organizational efficiency.

From start to success

Maintain a complete overview of all your prospect/customer interactions across calls and SMS messages and create the ultimate personalized experience.


What is Freshservice used for?

Freshservice Cloud Management consolidates the discovery, administration, and automation of various Cloud resources from multiple service providers into one cohesive platform. This unified solution empowers IT teams to efficiently oversee and automate Cloud resources across diverse services, simplifying management tasks and ensuring a centralized approach for improved operational control and effectiveness.

Is Freshservice an ITSM?

Freshservice stands out as an excellent ITSM Tool renowned for its effective IT Services Monitoring capabilities, currently implemented within our company. Utilizing this tool, I oversee the monitoring of our entire spectrum of IT services, encompassing service requests, incidents, change requests, and request approval workflows, ensuring streamlined operations and service delivery.

Is Freshservice ITIL compliant?

Freshservice aligns with ITIL standards, providing a modern service desk solution for efficient IT service management (ITSM). Effortlessly customize Freshservice to adapt to the evolving needs of your end users, leveraging its contemporary features for effective and flexible ITSM solutions.

CloudTalk is a data-driven solution for exceptional customer experience and intelligence is a key part of it.

Schedule a demo today and find out for yourself.