Call Center Integration For Freshservice

Run your IT service desk efficiently with Freshservice – CloudTalk integration. Streamline all SMS and call logs in one unified platform to deliver an enhanced end-user experience.

Our integration lets you resolve tickets faster. It also simplifies IT operations. Make and receive calls directly from the Freshservice platform and delight your users with up-to-date information. Using automatic SMS and call logs, you can easily polish your service delivery to perfection.

See all the details before picking up the phone

You don’t need to spend any additional time seeking the full picture of your tickets. Simply streamline all SMS and call details within your Freshservice interface. It allows you to get a bird’s eye overview of all interactions.

As soon as you receive an inbound call, you can access the past communication with a single click.

Place calls directly from Freshservice and increase productivity. Click-to-call feature allows you to initiate calls without leaving the Freshservice interface.

Integration overview

Real time two-way sync in both systems
Place calls directly from Freshservice platform with click-to-call feature
See all information about incoming calls (contact details, tags, notes, call recording)
SMS sync to your Freshservice tickets
Listen to call recordings without ever leaving Freshservice

Setting up the integration

Integration set-up is truly simple and fast. All your data will be synchronized within several minutes, in just a few clicks.

Make sure you’re on an Essential, Expert, or Custom CloudTalk plan
In Freshservice, get your API Key (Profile picture → Settings → Your Api Key)
Go to the CloudTalk dashboard
Proceed to Account → Integrations
In the Integration section, find Freshsales and click + Add
Within Workflow Settings section, click New Authentication
Enter your Freshservice Access Token (Api Key) and Domain (the part of the URL between https:// and .freshservice.com)
Finally, click on the Save button to activate the integration