Freshservice 電話系統集成
Freshservice integration
Bring calling to your IT support workflows with CloudTalk’s Freshservice API integration. Turn Freshservice into a fully operational Call Center for Freshservice, enabling agents to make and receive calls, send SMS, and log every interaction automatically. With real-time sync and smart automation, this Freshservice Phone Integration keeps your data aligned and your service teams one step ahead.
製作者
CloudTalk
類別
服務台
用途
客戶支援
通話記錄
工作流自動化
事件管理
使用者
IT 支持團隊
服務台代理
主管
受到數千人的信賴
1,702 G2的評論
更新日期
March 14, 2026
1200
世界各地的公司
82%
增加通話音量
23%
減少未接電話
1326€
每年節省
What is Freshservice?
Freshservice is a cloud-based IT and enterprise service management platform designed to centralize ticketing, asset management, and automation workflows for IT and non-IT teams. It features AI-powered tools, self-service portals, and a low-code workflow builder that help teams work smarter and faster.
While Freshservice excels at ticketing and process automation, it doesn’t include built-in telephony. That’s why teams use the Freshservice CRM integration with CloudTalk—adding Freshservice Phone Integration. With click-to-call, SMS, and automatic call logging built into your ticketing system, support agents can resolve issues faster without switching platforms.
How Does Freshservice Integration Work?
Think of Freshservice as your service desk hub—where tickets, assets, and workflows come together. But without calling capabilities, voice communications remain siloed. CloudTalk bridges that gap.
With the Freshservice integration, CloudTalk connects your telephony system to your ticketing workflow. Agents can call requesters with one click, and every call—including voicemails and SMS—is logged automatically into Freshservice tickets.
This Freshservice integration x CloudTalk calling setup also syncs caller data, creates new tickets for missed calls, and triggers automations—transforming Freshservice into a complete Call Center for Freshservice without leaving your support environment. This is what makes CloudTalk one the best Freshservice integration partners.
Freshservice Integration Benefits
Log Calls Directly into Support Tickets
The Freshservice integration with CloudTalk logs every inbound and outbound call into a Freshservice ticket. This Freshservice CTI setup ensures agents never miss key call data, recordings, or caller notes tied to ticket histories.
Route Calls Faster With Smart Workflows
Automate call distribution using Freshservice VoIP Integration. Route calls by priority, ticket owner, or custom logic—reducing wait times and keeping your Freshservice call center efficient and SLA-compliant.
Trigger Ticket Updates Automatically
Set up call triggers to update ticket statuses, send emails, or escalate cases. The Freshservice Call Center Software Integration eliminates manual updates and keeps follow-ups timely and actionable.
Keep Customer Data in Perfect Sync
The Call Center for Freshservice keeps customer data synced across calls, contacts, and tickets. With this Freshservice SMS integration, every support rep sees full interaction history in real time—no tab switching required.
What Data Do Freshservice & CloudTalk Share?
新鮮服務
CloudTalk
Freshservice 接收
通話資料：
在 Freshservice 中存儲未接來電、持續時間和通話結果。
呼叫數據
任務和後續行動：
根據通話洞察在 Freshservice 中生成後續任務。
任務和跟進
CloudTalk 進程
工作流作：
自動記錄通話、發起通話和發送SMS消息。
工作流操作
Freshservice & CloudTalk 交換
門票更新：
根據呼叫交互創建和更新支援票證。
工單更新
使用者符合：
將 Freshservice 使用者與 CloudTalk 代理匹配以進行呼叫分配。
使用者匹配
What Do Our World-Class Customers Say?
以客戶為中心是我們一切工作的基礎支柱。無論您是在幫助客戶，還是伸出援手以達成交易，我們都會幫助確保您擁有成功所需的所有工具和支援。但不要從我們這裡拿走它。以下是 CloudTalk 的滿意 customers 怎麼說！
1,702 G2的評論
易於使用。我喜歡這種快速而清晰的支援，它清楚地説明我理解了更困難的機制。通過 API 與我們的 inhousing 應用程式集成還允許實現 SMS 提醒等自動化。
丹尼爾 S. 
客戶支持專家
它使用簡單，介面簡潔，併為使用來自世界許多地方的數位提供了許多選項。它也是一個很好的工具，可用於在 WhatsApp 和 Telegram 等消息傳遞平臺上開設帳戶。
伊萬 M.
收入系統專家
對我們來說，使用 CloudTalk 的主要好處是保存聯繫人。我們是一家擁有數千人聯繫的企業，因此在接聽電話之前看到誰在打電話是一個很大的推動力。它還具有詳細的跟蹤分析。
喬 P.
客戶經理
How to integrate Freshservice with CloudTalk?
- 確保您擁有 CloudTalk Essential 計劃和這兩個工具的 管理員訪問許可權 。
- 登錄您的 CloudTalk 帳戶 並導航到 Settings > Integrations。
- 從集成清單中選擇 Freshservice，然後按下「添加集成」。。
- 出現提示時，登錄您的 Freshservice 帳戶 並授權 data 訪問。
- 配置 工單自動化、呼叫日誌記錄和工作流同步的設置。
- 通過對齊 Freshservice 和 CloudTalk data格式來映射自定義欄位。
常見問題
What is Freshservice integration?
Freshservice integration connects CloudTalk for calling, SMS, and automation—turning your support hub into a full Freshservice call center.
What is the Freshservice API?
The Freshservice API integration allows CloudTalk to sync calls, contacts, and ticket data in real time for smarter automation and follow-ups.
What is Freshservice used for?
Freshservice is used for IT ticketing, workflow automation, and asset tracking. With Freshservice crm integrations, it extends support ops.
How do I integrate Telephony with Freshservice?
Use CloudTalk’s Freshservice CTI to enable full Freshservice Phone Integration with click-to-call, ticket logging, and contact sync.
Can I make and receive calls directly from Freshservice using CloudTalk?
Yes, the Freshservice VoIP Integration by CloudTalk enables real-time Freshservice calling, voicemail logging, and SMS tracking.
Is there a limit to the number of calls I can make or receive through the integration?
No limits—CloudTalk’s Call Center for Freshservice supports unlimited calls, based on your plan, agents, and usage needs.
How long does it take to integrate Freshservice with CloudTalk?
The Freshservice integration takes minutes to set up and is supported by leading Freshservice integration partners like CloudTalk.
