Reach your customers anywhere, anytime

Don’t limit your business to a single location. Stretch your wings, let yourself grow, and fly high with Cloudtalk, the #1 rated virtual call center software.

CloudTalk allows your sales and support teams to work remotely from anywhere in the world. No extra tech or complex setup is necessary. All you need is a stable internet connection and a pair of headphones.

2500+ virtual call centers and phone systems powered by CloudTalk

Create your virtual call center in under 5 minutes

Setting up your virtual call center has never been easier. CloudTalk replaces your outdated business phone system and lets you scale with ease. No need to invest in phone hardware or work with IT experts. All you need is your internet browser and a headset and you’re ready to make your first calls.

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Get local phone numbers for your virtual call center

Going global? We offer international phone numbers from 160+ countries for your virtual call center. Allow your virtual team to work from anywhere in the world while maintaining a local presence through the use of local phone numbers. If you already have a phone number, we can easily port it to CloudTalk.

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Maintain local presence in any country while keeping your call center geographically grounded.

Spend less with a local phone number for incoming calls.

Already have a number? Keep your existing numbers and port them easily into CloudTalk.

#1 Rated virtual call center software

Based on 400+ CloudTalk reviews on 6 independent software marketplaces & platforms

4.4/5 – 253 reviews

4.2/5 – 527 reviews

4.4/5 – 305 reviews

4.5/5 – 253 reviews

More CloudTalk benefits for virtual call center

CloudTalk provides high-quality features, care, and service, all included in our virtual call center solution.

01

Virtual call center accessible from anywhere

You can run a call center from anywhere in the world with a fraction of the cost of regular on-premise call center software. There are no complicated installations, hardware, or local storage space required.

02

Speech to text and Transcripts

Analyze call transcripts with our automatic Speech to text transcriptor. Text transcripts are often necessary for financial institutions.

03

Reliable operation with 24/7 monitoring

We always make sure your data and voice services are safe. All data are stored in secured locations of Amazon AWS with 24/7 monitoring provided by CloudTalk experts.

Most popular features for virtual call center

While CloudTalk offers more than 100 call center features, here’s a selection of the most popular ones within our customers having virtual call center.

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International numbers

Acquire international numbers (with geographic or non-geographic codes) from more than 160 countries. Local phone numbers allow customers from abroad to call you at standard local rates or free of charge.

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API

Integrate CloudTalk with your external systems. With integrations, you can import and export contacts and regularly download history of phone calls, orders, tickets, etc.

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Interactive Voice Response (IVR)

Create your multi-level interactive voice response (IVR) menu to guide the caller through different options. Make sure they are always directed to the right department, agent or group of agents and that they are receiving relevant information through customized messages.

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Click to Call

Dial any phone number on the web with a single click. Make calls instantly to boost your team productivity.

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SMS/Text Messages

Send your customers personal messages or general notifications and make your contact center much more effective. Automatic text messages save time and facilitate the work of your agents.

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Call flow designer

Intelligent call routing with pre-defined criteria based on your needs and preferences. With our Call Flow Designer feature, you can manage your inbound calls coming to the call center step by step.

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Security

Reliable and safe operation of your business phone system. Your data and VoIP services are safe with us. All CloudTalk data are stored in modern safe data centers with 24/7 monitoring.

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Power Dialer

Power dialer allows you to increase efficiency and the number of calls you make. Easily create campaigns with call scripts and surveys and let your agents focus on the prospects.

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Integrate your virtual call center software with more than 1500 tools

CloudTalk can be easily integrated into your existing CRM, e-commerce, or helpdesk tools, like Salesforce, Hubspot, Freshdesk, and more. Our 2-way integrations make sure your agents stay effective by having access to the right data instantly.

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No credit card required

Over 2500 call centers and phone systems
are powered by CloudTalk

READ THE LATEST CUSTOMER STORIES →

Due to the Covid-19 outbreak, we had to set up and deploy a completely new team entirely remotely. CloudTalk proved to be an excellent tool, as it enabled us to run the call center remotely while maintaining order thanks to a solid overview of each agent’s results and performance.

The team’s efficiency and costs have improved drastically. Power Dialer allows agents to increase the number of calls they cover. We found the call scripts especially useful because they enable us to lead calls in a more systematic way.

Since our agents began using aftercall work and all information is now logged into the helpdesk, the overall orientation has been a breeze. Agents can always access the call recordings for a full conversation overview in case there aren’t enough written notes available.

We appreciate CloudTalk flexibility and scalability. Our customer support operates for 7 days, so we set different business hours for each phone number along with custom rules to redirect customers to a different number or play any message to them when someone is not available on the first choice.

CloudTalk helped us with a massive reduction in the missed calls and an efficient allocation of the customers to a specific agent. Integration with LiveAgent, allows us to automate unnecessary tasks and streamline the workflows, resulting in a customer support system that can focus on customer happiness.

The number of sales calls per day has radically increased, many unnecessary processes were automized with Pipedrive integration. The waiting time of the callers has decreased thanks to several useful features like Call Flow Designer or IVR. The customer’s mood radically improved.

The onboarding of new representatives was a breeze with CloudTalk. Newbies can learn from recordings from their more senior colleagues. Additionally, the Call Monitoring feature allows managers to jump into calls in real-time and, when needed, to “whisper” helpful tips or answers.