Make Remote Work a Breeze 

Run hassle-free operations remotely with an intuitive calling software. Track productivity, speed up onboarding and reach world-class performance.

Trusted by 4,000+ companies worldwide

We Pave Your Road to Success

Nail Remote Coaching

Track performance and adjust processes long distance to seamlessly coach remote teams.

Speed Up Onboarding

Quickly deploy the software and onboard agents in under 24 hours, wherever they are.

Get Clear Calls Worldwide

Call the world over with stellar sound quality to provide a professional customer experience.

Simplify Long-distance Coaching 

Ensure your remote team is always at its best. Monitor off-site agents’ activity in real time to stay in touch with their performance and adjust processes long distance. Get actionable insights on their strengths and weaknesses to create accurate, personalized training plans and turn tedious remote coaching into a piece of cake. 

User experience is great, CloudTalk is easy to navigate! The app works just like a dialer on iPhone or Android, with no unnecessary buttons to complicate calling. Call tags are extremely helpful for teams that need those extra details for coaching and training. Dashboard is simplistic for both managers and teams, it’s easy to access call history throughout the day and listen to agents’ calls.

Erica Fabela, a small-business customer

Start Calling in Under 24 Hours

Deploy your virtual call center software in under 60 minutes, without a need for IT support. CloudTalk is so easy to use that you can onboard your entire team within a few hours with a minimum need for training. As a plus, tools like IVR ensure quick call flow setup, eliminate middle-man, and speed up workflow. You can start connecting to customers straight away.

We have a large team of 158 agents who work remotely from different locations. CloudTalk allows them to easily log in and start making calls from anywhere, without any complex setup or installation required.

Elay Sasson, Call Center Sales Manager at MyHeritage

Enjoy Top Call Quality Worldwide

Ensure crystal-clear communication worldwide with stellar call quality and deliver a professional and seamless customer experience. Build trust by connecting with customers as if you were right there, no matter where in the world your team operates.

It is the best VoIP call service that any company can count on, the calls are of very good quality, and the services are very stable.

Johan Contreras, Support Engineer at RPS Processing Service

Cut Out Guesswork

With AI Insights

Cut out the guesswork from your decision-making processes. CloudTalk’s AI collects large data sets of information from customer interactions and analyzes them to provide you with AI-powered insights, turn them into accurate customer profiles, and predict user behavior. 

Cut Out Guesswork

With AI Insights

Cut out the guesswork from your decision-making processes. CloudTalk’s AI collects large data sets of information from customer interactions and analyzes them to provide you with AI-powered insights, turn them into accurate customer profiles, and predict user behavior. 

Plans worth every dollar

Starter

$25

$34

/ month

Per user/month. Billed annually.

Per user/month. Billed monthly.


What’s included?
  • Unlimited inbound & intracompany calls

    Free inbound calling is not available in case you select certain high cost country numbers.

  • Click to call
  • Automated call distribution
  • Mobile app
  • Unlimited call queuing
  • International numbers
  • (160+ countries)

Popular

Essential

$30

$39

/ month

Per user/month. Billed annually.


What’s included?
  • All Starter features, plus…
  • Advanced analytics with unlimited history
  • Real-time client dashboard
  • Integrations to other systems
  • Open API
  • Skill-based routing
  • Smart queueing
  • SMS / Text messages
  • Workflow Automation
Expert

$50

$69

/ month

Per user/month. Billed annually.

Per user/month. Billed monthly.


What’s included?
  • All Essential features, plus…
  • Salesforce integration
  • Power Dialer, Smart Dialer
  • Call Monitoring (Call Barging, Call Whispering)
  • Wallboards
  • Speech to text

    Additional pricing – contact us

  • Single Sign-On (SSO)
  • Unlimited concurrent calls
Custom

Contact us
for tailor-made offer


What’s included?
  • All Expert features, plus…
  • Custom onboarding
  • Unlimited outbound calls (Flat rates)
  • Enterprise-level security
  • Developer support
  • Custom reporting
  • SLA
AI Conversation
Intelligence

$19

$19

/ month

Early bird price per agent/month.

Early bird price per agent/month.


What’s included?
  • Topic Extraction
  • Call Transcription
  • Automatic Summaries & Tags
  • Talk/Listen Ratio
  • Sentiment Analysis
  • Trending Topics Coming Soon
  • Transcript Keyword Search Coming Soon
  • CRM Integration Coming Soon
  • Keyword Monitoring Coming Soon
  • Call Scoring Coming Soon

What Else Do We Offer You?

See Instant ROI

Improve efficiency and get a quick return on investment. Thanks to 70+ productivity-boosting features, you’ll meet your goals in no time.

Get Top-level 24/7 Support

Get your issue addressed within seconds. Our support is active 24 hours a day, 7 days a week, with <1 minute response rate.

Flexibly Adjust Seats

Add and remove seats with full flexibility as you grow. There’s no need to change the calling software every time your team expands. 

FAQs

What is virtual call center software?

Virtual call center software is a cloud-based communication tool that enables businesses to manage their customer service operations remotely. It typically includes features such as call routing, IVR, and call recording, allowing businesses to provide high-quality support from anywhere. Check a list of providers here.

How do I choose the best virtual call center software?

It’s important to consider factors such as cost, scalability, integration with other tools, and ease of use. Look for a platform that offers features such as call routing, IVR, and call recording, as well as analytics and reporting capabilities. Read our article on how to choose the best virtual call center software.

How is a virtual call center different from a traditional call center?

Unlike in a traditional one, a virtual call center allows agents to work remotely. All they need are headphones and an internet connection. This means that businesses can recruit the best talents from around the world, without being restricted by geographic location. Read more about the benefits of switching to a cloud phone system.

How does a virtual call center work?

Agents use cloud-based software to communicate with customers. The software typically includes features such as call routing, IVR, and call recording, as well as analytics and reporting capabilities.

How do I create a virtual call center?

You’ll need to choose the right software platform, set up your phone system, and establish processes for managing and training remote agents. You’ll also need to ensure that you have adequate internet connectivity and data security measures in place. We’ve prepared a step-by-step guide to setting up a virtual call center. Take a look!

How do you manage a virtual call center?

Managing a virtual call center requires effective communication, strong leadership, and the right tools. It’s important to establish clear expectations for remote agents, provide ongoing training and support, and monitor performance metrics to ensure that your call center is meeting its goals.

How can virtual call center solutions improve the customer experience?

Virtual call center solutions can improve the customer experience in several ways, including providing faster and more efficient customer service, boosting first call resolution rates, and offering multiple channels for communication. They also allow businesses to easily scale up or down as needed, and to recruit the best talent from anywhere in the world.

How can you transition from an on-premises to a virtual call center?

Transitioning from an on-premises call center to a virtual call center requires careful planning and execution. It’s important to choose the right software platform, train remote agents effectively, and establish clear processes for communication and collaboration.

How much does virtual call center software cost?

CloudTalk leads the line of available software, with plans ranging from an affordable $25 for our Starter plan to $50 for our most comprehensive Expert plan. Check pricing breakdown in this article or on our pricing page.

CloudTalk is a data-driven solution for exceptional customer experience and intelligence is a key part of it.

Schedule a demo today and find out for yourself.