Call Worldwide For Lower Costs With Virtual Call Center Software

Don’t limit your business to a single location. Our remote-ready software allows your team to operate from anywhere in the world and reduces costs with near instant setup.

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2500+ virtual call centers and phone systems powered by CloudTalk

Expand to 160+ New Markets

With the largest international number coverage on the market, CloudTalk offers access to more than 160 countries worldwide. Support your global growth while maintaining a local presence. Improve pick-up rate and build trust by letting customers call you at standard local rates or free of charge.

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Call Instantly With Minimal Expenses

Setting up CloudTalk is quick, painless, and affordable. You don’t need expensive hardware or IT experts to assist you. With only an internet connection and a headset, you can handle the implementation by yourself. Start calling in a matter of minutes and assist more customers.

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Integrate With 35+ Tools

Work more efficiently. CloudTalk integrates with 35+ CRM and helpdesk tools, including Salesforce, Zendesk and Intercom, in addition to other software. Thanks to integrations, you’ll never have to switch between platforms. All the data you need is conveniently displayed in a single, unified platform.

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#1 Rated virtual call center software

Based on 400+ CloudTalk reviews on 6 independent software marketplaces & platforms

4.4/5 – 258 reviews

4.3/5 – 663 reviews

4.4/5 – 305 reviews

4.5/5 – 258 reviews

Features For Remote Call Centers

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While CloudTalk offers more than 100 call center features, here’s a selection of the most popular ones within our customers having virtual call center.

Power Dialer

Automate your campaigns and convert more prospects to customers. Increase the number of calls you make and level up your agents’ productivity.

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Smart Dialer

Increase efficiency and the number of calls you make. Easily create campaigns with call scripts and surveys and let your agents focus on the prospects.

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Click to Call

Dial any phone number from an internet browser, CRM or helpdesk tool with a single click. Make your work easier, boost productivity and close more deals.

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Security

Ensure a reliable operation of your virtual call center wherever you are. All CloudTalk data are stored in modern, safe data centers with 24/7 monitoring.

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Toll-free numbers

Boost your customer engagement with Green (0800) or blue (0850) toll-free numbers, and let your clients always call you for free or at very low rates.

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Interactive Voice Response (IVR)

Streamline your customer support journey with Interactive Voice Response (IVR). Ensure your clients can always reach the team or agent they need.

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Automated Call Distribution

Let customers reach the right person each time they call you, improve your support team management and increase workflow efficiency with ACD.

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API

Integrate CloudTalk with your external systems. Import and export contacts and regularly download the history of phone calls, orders, tickets, etc.

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Over 2500 call centers and phone systems
are powered by CloudTalk

READ THE LATEST CUSTOMER STORIES →

Due to the Covid-19 outbreak, we had to set up and deploy a completely new team entirely remotely. CloudTalk proved to be an excellent tool, as it enabled us to run the call center remotely while maintaining order thanks to a solid overview of each agent’s results and performance.

The team’s efficiency and costs have improved drastically. Power Dialer allows agents to increase the number of calls they cover. We found the call scripts especially useful because they enable us to lead calls in a more systematic way.

Since our agents began using aftercall work and all information is now logged into the helpdesk, the overall orientation has been a breeze. Agents can always access the call recordings for a full conversation overview in case there aren’t enough written notes available.

We appreciate CloudTalk flexibility and scalability. Our customer support operates for 7 days, so we set different business hours for each phone number along with custom rules to redirect customers to a different number or play any message to them when someone is not available on the first choice.

CloudTalk helped us with a massive reduction in the missed calls and an efficient allocation of the customers to a specific agent. Integration with LiveAgent, allows us to automate unnecessary tasks and streamline the workflows, resulting in a customer support system that can focus on customer happiness.

The number of sales calls per day has radically increased, many unnecessary processes were automized with Pipedrive integration. The waiting time of the callers has decreased thanks to several useful features like Call Flow Designer or IVR. The customer’s mood radically improved.

The onboarding of new representatives was a breeze with CloudTalk. Newbies can learn from recordings from their more senior colleagues. Additionally, the Call Monitoring feature allows managers to jump into calls in real-time and, when needed, to “whisper” helpful tips or answers.

FAQ

What is virtual call center software?

Virtual call center software is a cloud-based communication tool that enables businesses to manage their customer service operations remotely. It typically includes features such as call routing, IVR, and call recording, allowing businesses to provide high-quality support from anywhere. Check a list of providers here.

How do I choose the best virtual call center software?

It’s important to consider factors such as cost, scalability, integration with other tools, and ease of use. Look for a platform that offers features such as call routing, IVR, and call recording, as well as analytics and reporting capabilities. Read our article on how to choose the best virtual call center software.

How is a virtual call center different from a traditional call center?

Unlike in a traditional one, a virtual call center allows agents to work remotely. All they need are headphones and an internet connection. This means that businesses can recruit the best talents from around the world, without being restricted by geographic location. Read more about the benefits of switching to a cloud phone system.

How does a virtual call center work?

Agents use cloud-based software to communicate with customers. The software typically includes features such as call routing, IVR, and call recording, as well as analytics and reporting capabilities.

How do I create a virtual call center?

You’ll need to choose the right software platform, set up your phone system, and establish processes for managing and training remote agents. You’ll also need to ensure that you have adequate internet connectivity and data security measures in place. We’ve prepared a step-by-step guide to setting up a virtual call center. Take a look!

How do you manage a virtual call center?

Managing a virtual call center requires effective communication, strong leadership, and the right tools. It’s important to establish clear expectations for remote agents, provide ongoing training and support, and monitor performance metrics to ensure that your call center is meeting its goals.

How can virtual call center solutions improve the customer experience?

Virtual call center solutions can improve the customer experience in several ways, including providing faster and more efficient customer service, boosting first call resolution rates, and offering multiple channels for communication. They also allow businesses to easily scale up or down as needed, and to recruit the best talent from anywhere in the world.

How can you transition from an on-premises to a virtual call center?

Transitioning from an on-premises call center to a virtual call center requires careful planning and execution. It’s important to choose the right software platform, train remote agents effectively, and establish clear processes for communication and collaboration.