Call Center Software Pricing: How Much Does It Cost in 2024?
By Quinn Malloy
| 21. March 2024 |
Call Center
By Q. MalloyQuinn Malloy
| 21 Mar 2024 |
Call Center
    By Q. MalloyQuinn Malloy
    | 21 Mar 2024
    Call Center

    How Much Does Call Center Software Cost: Pricing Guide for 2024

    Want to upgrade your inbound and outbound operations but worry about the costs? Luckily for you, great call center software doesn’t have to break the bank.

    Modern calling solutions often offer many high-tech tools and integrations, which could make you think that onboarding a new tool would be prohibitively expensive. However, call center pricing doesn’t have to be a deal breaker in 2024.

    In this article, we’ll explore all the factors that play into the cost of call center software and introduce you to some of the providers on the market – all in an effort to help you find the perfect software.

    This article will help you:

    • Understand the full spectrum of costs involved in call center software, including initial setup and ongoing expenses.
    • Learn the financial and operational differences between on-premise and cloud-based solutions.
    • Discover how features and integrations influence pricing and how to choose wisely based on your business needs.
    • Get tips on selecting cost-effective software without sacrificing essential functionalities.

    What Is the Average Cost of Call Center Software?

    Call center software pricing can vary greatly. One of the biggest influencers on cost is the type of software you choose – namely, On-Premise vs. Cloud-Based.

    On-Premise Call Center Software refers to a solution physically installed on company premises. You can use infrastructure, including landlines, data cables, and servers if they’re already present. If not, you’d have to invest an extensive budget and effort into setting them up.

    Cloud-Based Call Center Software is a solution hosted on external 3rd party servers accessible by anyone from any smart device with the right app and login credentials. Find out if it makes sense for you with our call center ROI Calculator.




    Call center software physically installed on company premises, using existing infrastructure, including cables, servers, and more.

    Call center software hosted, managed, and maintained by a 3rd party; accessible anytime, anywhere, and from any smart device.


    • Full Control & Customization
    • Higher Online Security
    • Lower Longterm Costs
    • Uses Existing Infrastructure
    • Easily Scalable
    • Cost-Efficient
    • Remote-Friendly
    • Quick Implementation
    • Automatic Updates
    • Disaster Recovery
    • Geographic Flexibility


    • Limited Flexibility
    • Susceptible to Local Attacks
    • Substantial Upfront Costs
    • Limited to Single Location
    • Limited Control
    • Internet-Dependent
    • Online Data Concerns
    • Subscription Costs
    • Limited Custom Integration
    • Potential Vendor Lock-In
    • Limited Offline Access

    Use Case

    Local enterprise-sized company with physical call center headquarters.

    Remote-friendly company of any size with customers all over the world.


    License: $500 – $2,000
    Hardware: $20,000 – $500,000
    Set-Up: $25,000+

    Subscription: $25 per user/month

    YouTube video

    Behind the Scenes: 8 Factors That Determine Call Center Pricing

    1. Number of Users

    Call center software pricing depends on the number of users (licenses) you wish to onboard. Naturally, the higher the number, the higher the price. However, many providers offer quantitative discounts for bigger call centers.

    Here is how much you’d pay for different numbers of seats with CloudTalk’s plans:

    Pricing per month, billed annually

    Number of users

    Starter Plan

    Essential Plan

    Expert Plan

    1 – 10 users

    $25 – $250

    $30 – $300

    $50 – $500

    10 – 100 users

    $250 – $2,500

    $300 – $3,000

    $500 – $5,000

    100 – 250 users

    $2,500 – $6,250

    $3,000 – $7,500

    $5,000 – $12,500

    250 – 500 users

    $6,250 – $12,500

    $7,500 – $15,000

    $12,500 – $25,000

    2. Amount/Type of Features

    Another important pricing aspect is the plan you wish to purchase. These can typically be broken down into Starter, Intermediate, Expert, and Enterprise tiers, with prices increasing accordingly. These tend to have a user/per month payment structure.

    Providers often lock away more sophisticated features behind more expensive subscriptions, so it’s always a good idea to double-check that your chosen solution offers the tools (including integrations) you need at a cost you’re willing to pay.

    Sometimes, you can purchase specific features as standalone add-ons to a lower tier, but that is rare. 

    3. Integration Capabilities

    Solutions with robust integration capabilities might command higher prices due to the added value they provide in streamlining workflows and data management. Thus, the ability of call center software to integrate with third-party systems can influence pricing options.

    Price breakdown of the most common Sales CRM integrations

    (Price per user/month, billed anually)

    • $18 – $792, offers a free plan
    • €25 – €300
    • €14,90 – €99
    Zendesk Sell
    • $19 – $115
    ActiveCampaign for sales
    • $19 – $49, Enterprise plan price upon request

    4. Phone Numbers and Call Rates

    Generally speaking, call center software providers offer local, mobile, toll-free, and international number variants. These are usually purchased individually, and their price varies depending on the type and location.

    With that, you also need to consider call (and SMS) rates. Some SaaS vendors offer pre-paid packages with your subscription, but you can usually also opt for a “pay-as-you-go” structure. 

    5. Billing Method

    Usually, there are different billing methods available (monthly or annual payments, for example). The longer the “contract”, the lower the price, which is something to keep in mind if you don’t like switching tech tools constantly.

    6. Currency

    Some call center software providers offer their pricing in more currencies, for example, in euros and dollars. When checking the call center software price, one option can turn out to be more economical for you than the other, but it only depends on the chosen currency.

    7. Security

    Your data security is worth every cent, but some providers may charge extra to keep your call center safe. Ideally, you’re looking for multiple data centers, encryption capabilities, and Single-Sign-On (SSO) – as offered by CloudTalk.

    8. Equipment

    Don’t forget the fact that even if you choose a cloud-based solution instead of PBX (which can cost as much as $260,000 in the first year), you’ll still have to invest in a few pieces of equipment for your agents. These include:

    • Headphones:  Budget-friendly options start at around $20 while advanced models can cost you hundreds of dollars. More expensive headphones usually offer additional features like noise cancellation, multiple connectivity options, and improved sound quality.
    • Calling Device: Prices of cell phones or laptops vary based on the brand and model you choose. The average 2023 market price of a smartphone worldwide is around $300. Regarding laptops, the average price ranges between $600 and $1,000.

    Learn How to Save Time & Boost Profits with Scalable Software

    Call Center Software Pricing: A Comparative Review for 2024


    Pricing and plans

    Top features

    Best for


    4 plans, $25 – $50 per user/month billed annually. The price of a Custom plan is available upon request

    Power dialer
    International numbers
    Call flow designer
    Click to Call

    Businesses of all sizes in need of multichannel business calling software for inbound and outbound teams.


    4 plans, €175 – €180 per user/month billed annually + “3CX free” plan for free

    Live Chat
    Call Recording
    Real-time Transcription

    Small teams who aren’t interested in the bells and whistles that come with most smart calling software.


    3 paid plans, €61 – €249 per user/month billed monthly + a free plan

    Audio&Video Conferencing
    Screen Sharing
    File Sharing

    All types of businesses and departments. For example, sales, marketing, project management, and HR.


    4 plans, $149 – $229 per month

    Automatic Outbound Caller
    Call Queues
    Call Tagging

    Businesses of all sizes with inbound, outbound, and blended contact centers.


    4 plans, $75 – $125 per user/month, price of the “Experience Clouds” plan available upon request

    Auto dialers
    Customer experience analytics

    Omnichannel contact centers who want to automate their inbound and outbound customer interactions.

    NICE CXOne

    4 quote-based plans

    Automatic contact distributor
    Automated sales dialers
    Speech analysis
    Workforce optimization

    Big businesses and enterprises with a high volume of calls.


    3 plans,  $15 – $25 per user/month billed annually, Price for Enterprise plan available upon request

    Conference video calls
    Sentiment Analysis
    Voicemail Transcriptions
    Automatic Call Recording

    Enterprise-level call centers that need automated UCaaS tools for streamlining internal communication.


    4 plans, $75 – $150 per user/month, price of “Genesys DX” plan available upon request

    Outbound Autodialer
    Predictive routing
    Workforce optimization

    Remote teams that need strong AI capabilities to automate processes.


    3 plans, $30 – $50 per user/month billed annually, price of “Custom” plan available upon request

    Comprehensive integrations
    Number Panel
    Shared Call Inbox
    Live Activity Feed

    Startups and small businesses in need of affordable solutions with basic features.


    6 plans, $15 – $140 per user/month billed monthly

    Smart Dialer
    Click to Call
    Call Recording
    Workforce Management

    Remote inbound customer support centers.

    GoTo Connect

    Available as a custom-priced add-on to GoTo’s UCaaS plan

    Dial Plan Editor
    Live Guide

    SMBs who need to access multiple communication channels.


    Quote-based pricing, add-ons available from $60 per year

    Contact Center Analytics
    Outbound Video Calls
    Active Engagement Assignments

    Zoom users seeking a contact center solution with a familiar interface and features.


    Offers many different pricing models. For example, Twilio Flex costs $1 per hour per active user or a $150 flat rate per user/month.

    Open API
    Click to Call
    Call Recording
    One free local number per plan

    Businesses of all sizes in need of a scalable solution.


    3 plans, $20 – $35 per user/month billed annually

    Real-time Metrics
    International Numbers
    Conference Calls

    Enterprises in need of omnichannel experience, as well as lead qualification, management, collaboration, and performance tools.


    3 paid plans – $15 – $79 per user/month billed annually + a free starter plan

    Caller ID
    Call Queues
    Power Dialers
    Custom Reporting

    Smaller businesses that seek a combination of helpdesk and contact center software.


    3 quote-based plans

    Phone calls&Messages
    Voice&Video Conferencing
    Call Forwarding

    Small, medium, and enterprise-level businesses that need a scalable, easy-to-use VoIP platform with a wide array of solutions.


    4 plans, €10,99 – €33,99 per user/month billed annually

    Local&Toll-free Numbers
    Automatic Call Recordings

    Remote teams that need easy access to video conferencing and instant messaging.


    3 plans, $24 – $48 per user/month billed annually, price of a “Custom” plan available upon request

    Call tracking, Recording&Monitorin
    Auto&predictive dialing
    Telemarketing management

    Startups and small businesses who want to scale without scaling complexities.


    3 plans, $18.95 – $32.95 per user/month billed annually

    Video Conferencing
    Call Recording
    Call Routing
    Workflow Capability
    Automated Attendants

    Businesses who need a robust, secure and reliable enterprise phone system that works across every device.

    Choose the Best Call Center Provider

    The Bottom Line on Call Center Software Pricing

    With a wide variety of solutions, the final decision often depends on the price. When it comes to calling center software pricing, though, a lot comes into play when calculating the ultimate cost. 

    As you can see, the prices can vary wildly, so it’s important to check thoroughly what’s included in the call center software price. 

    Luckily, there’s always a free trial you can leverage to make sure you made the right choice.


    What is cloud call center software?

    Cloud call center software is a calling solution hosted on remote servers, accessible via the internet. Unlike traditional on-premise systems, it offers flexibility, scalability, and cost-effectiveness, allowing businesses to optimize their call center operations and deliver seamless customer experiences. We conducted complex list of cloud-based solutions here.

    How does call center software work?

    Call center software efficiently manages incoming and outgoing calls, typically using automatic call distribution (ACD) to route calls to appropriate agents. It integrates with customer relationship management (CRM) tools to access essential customer data, providing a seamless experience for agents and customers alike. Check our next-gen call center automation capabilities.

    How much does call center software cost?

    The cost of call center software varies depending on the features, scale, and provider. At Cloudtalk, we offer tailored pricing plans to suit the unique needs of different businesses, ensuring a competitive edge while maximizing the return on investment. Find out more about the cost associated with call center software.

    How to use call center software data analytics?

    Call center software data analytics may give you valuable insights into customer behavior, agent performance, and overall call center efficiency. By analyzing these metrics, Cloudtalk users can make data-driven decisions, optimize processes, and ultimately deliver exceptional customer experiences. What should your reporting look like? Check it out here.

    Which is the best call center software?

    From the many options available on the market, Cloudtalk truly stands out due to its reliability, unique benefits, user-friendly interface, advanced features, and exceptional customer support. We empower businesses to achieve operational excellence and take their customer service to new heights. Read more about Cloudtalk’s benefits.

    How to choose a call center software?

    When selecting a call center software, consider factors like scalability, feature set,  integration portfolio, and customer support. Cloudtalk, with its customizable tools and easy deployment, emerges as the ideal choice to meet diverse call center needs. Learn more here.

    Do call centers use CRM software?

    Yes, call centers often use CRM software to enhance customer interactions and improve efficiency. By integrating call center software with CRM, your agents can access customers’ call history, see their preferences, and other relevant information. This lets them provide personalized and efficient support, ensuring customer satisfaction and loyalty. Read how to equip your team with the best CRM solution here.