Get the most value possible from your Contact Center. CloudTalk leads the line of available software, with plans ranging from an affordable $25 for our Starter plan to $50 for our most comprehensive Expert plan. Ready to learn more?
4,000+ innovative companies run on CloudTalk call center software
Comparison
Pricing and plans
Top features
Best for
CloudTalk
4 plans, $25 – $50 per user/month billed annually. The price of a Custom plan is available upon request
Power dialer
International numbers
Call flow designer
IVR
Click to Call
Businesses of all sizes in need of multichannel business calling software for inbound and outbound teams.
3CX
4 plans, €175 – €180 per user/month billed annually + “3CX free” plan for free
Live Chat
Call Recording
Real-time Transcription
Small teams who aren’t interested in the bells and whistles that come with most smart calling software.
Cisco
Plans start at $25. For Enterprise pricing, you’ll need to reach out to the sales team directly
Unified Communications Manager that allows employees to share information in a single, consolidated workspace; Automated chat summaries for agents
Companies are willing to pay a premium to an established business communication brand.
RingCentral
3 plans, $20 – $35 per user/month billed annually
Real-time Metrics
Voicemail
Transcriptions
SMS
International Numbers
Conference Calls
Enterprises in need of omnichannel experience, as well as lead qualification, management, collaboration, and performance tools.
Zendesk
Plans and pricing differ for Sales and Customer service. However, Zendesk Sell and Zendesk Support start at $19 per month when billed annually
Call tracking and recording, pre-built sales dashboards
Businesses looking for calling software that fully integrates with a whole host of native help desk, CRM, and team collaboration tools
Nextiva
3 plans, $18.95 – $32.95 per user/month billed annually
Video Conferencing
Call Recording
Call Routing
Workflow Capability
Automated Attendants
Businesses who need a robust, secure and reliable enterprise phone system that works across every device.
8×8
6 plans, $15 – $140 per user/month billed monthly
Analytics
Smart Dialer
Click to Call
Call Recording
Workforce Management
Remote inbound customer support centers.
Twilio
Offers many different pricing models. For example, Twilio Flex costs $1 per hour per active user or a $150 flat rate per user/month
Open API
Click to Call
Call Recording
One free local number per plan
Businesses of all sizes in need of a scalable solution.
NICE CXOne
4 quote-based plans
Automatic contact distributor
IVR
Automated sales dialers
Speech analysis
Workforce optimization
Big businesses and enterprises with a high volume of calls.
Based on 400+ CloudTalk reviews on 6 independent software marketplaces & platforms
260 reviews
840 reviews
310 reviews
260 reviews
Selecting the ideal software is crucial for optimizing your customer service operations. It involves evaluating various factors such as pricing, features, scalability, and integration options. Additionally, you can reach out to the software providers’ customer support to gauge their responsiveness and expertise, as excellent customer support is essential for a smooth implementation and ongoing support.
Surely there’s more to the equation than just pricing, though, right? Certainly! When considering contact center software, look beyond pricing and assess whether the software aligns with your business’s unique requirements and objectives. Evaluate the platform’s feature set, ease of use, reporting capabilities, and level of customer support provided to ensure it caters to your organization’s specific needs and enables you to deliver exceptional customer experiences.
Conducting trials and demos of contact center software allows your team to experience its functionality firsthand and assess how well it fits your workflow and requirements. Additionally, seeking references from other businesses using the software provides valuable insights into its real-world performance and helps you make a more informed decision based on actual user experiences.
Integrations with popular CRM and helpdesk tools are a must for any worthwhile contact center software. CloudTalk offers 2-way synchronization of all your data, which makes keeping track of your leads a piece of cake
Integration
Price per user/month, billed anually
HubSpot
$18 – $792, offers a free plan
Salesforce
€25 – €300
Pipedrive
€14,90 – €99
Zendesk Sell
$19 – $115
ActiveCampaign for sales
$19 – $49, Enterprise plan price upon request
Virtual numbers are an essential ingredient for successful international expansion, and call center software can provide Local, National, Mobile, and Toll-free numbers for countries across the globe.
CloudTalk’s international numbers start at $6 apiece. You can choose from 160+ numbers – the highest figure on the market. You’ll be able to purchase as many numbers as you like – even on our Starter plan.
COUNTRY
ACTIVATION FEE
MONTHLY FEE
United Kingdom
$0
$6
United States
$0
$6
Canada
$0
$6
Australia
$0
$6
Spain
$0
$6
Portugal
$0
$6
Brazil
$0
$6
Chile
$6
$6
Israel
$6
$6
China
$20
$20
Cayman Islands
$35
$30
India
$20
$20
Indonesia
$30
$30
Philippines
$15
$20
Ghana
$15
$25
AI-powered chatbots can help your customer service team meet the demands of your growing customer base.
Intercom, one of the most popular customer service solutions on the market, offers their AI Chatbot, Fin, for $74/month as part of their starter package.
Livechat also comes with an AI-powered chatbot and starts at $20/month.
CloudTalk provides our customers with a virtual agent, that combines the natural language processing capabilities of a traditional chatbot, with a slew of helpful features like call routing, processing refunds and responding to queries during off hours. Plans start at just $25/month.
AVAILABLE
24/7
Customer Support
SECURE
24/7
Security and Data Monitoring
VERSATILE
70+
Premium Features
RELIABLE
99.99%
Uptime SLA
Skip the Rest, Try to Best: 14 Days of CloudTalk, Absolutely Free
What is a contact center?
A contact center is a centralized hub where customer interactions are managed across various communication channels, such as phone calls, emails, live chats, and social media. It serves as a focal point for customer support, sales, and other customer-related activities. Learn more here.
What is an omnichannel contact center?
An omnichannel contact center integrates multiple communication channels seamlessly, allowing customers to switch between channels while maintaining continuity and context. It ensures a consistent and personalized customer experience across channels, improving customer satisfaction and engagement.
What does a contact center do?
A contact center handles various customer interactions, including inquiries, support requests, and sales inquiries. It employs agents who are trained to handle these interactions efficiently, ensuring customer satisfaction and maintaining strong relationships with customers. Read more about the best tools of contact center.
What is contact center automation?
Contact center automation involves the use of technology and software to automate repetitive tasks and processes within a contact center. It streamlines operations, improves efficiency, and enables agents to focus on higher-value tasks, resulting in enhanced productivity and customer service.
What are typical contact center software rates?
The rates of a call center can vary depending on factors such as the services provided, the size of the call center, and the location. CloudTalk offers flexible pricing plans tailored to the specific needs of businesses, ensuring cost-effectiveness and scalability, starting at $25/month.
How should you choose contact center software?
When choosing contact center software, consider factors such as the scalability and flexibility of the software, its features and capabilities, ease of use, integration options with existing systems, and customer support. Additionally, consider your specific business needs and goals to ensure the software aligns with your requirements. Read about 7 reasons why to choose CloudTalk.
How can you define scoring in quality monitoring for a contact center?
Scoring in quality monitoring for a contact center involves defining criteria and metrics to assess agent performance and customer interactions. It helps measure adherence to quality standards, identify areas for improvement, and provide feedback and coaching to agents for continuous improvement in customer service delivery.
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