Speed up your support calls and win more deals
Cut down resolution time for inbound customer support calls and win more sales deals with CloudTalk – the best-rated cloud call center software for SMB in 2022.
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2500+ innovative companies run on CloudTalk call center software
Anticipate customer needs
CloudTalk gives you a 360° customer overview as soon as a call is in the queue, giving you enough time to fully understand and anticipate your customers’ needs. CloudTalk’s smart IVR and call routing ensure that incoming calls are automatically routed to the right person or department in your call center.
No credit card required
Smart IVR: Decrease workload, Increase resolution efficiency
Whether you have 2 support representatives or 200, CloudTalk’s smart Interactive Voice Response makes it easy to route calls to the right people or departments at the right time. Choose from various criteria like language preference, Product, Location, or other and build your IVR routing tree with CloudTalk’s drag and drop Call flow designer.
With CloudTalk cloud call center software, all inbound calls are free.
Save up to 40% time by utilizing CloudTalk’s smart IVR and Call Flow Designer.
Integrate your call center software with CRM or helpdesk to get full customer context before a call is picked up.
Setup voicemails and automatic callbacks for when you’re not available or your call center is too busy.
Utilize business hours, call recording, and smart dialing – some CloudTalk’s most popular features.
Add comments on calls and update customer information during or after a call. 2-way sync will make sure all your systems are always up-to-date.
Be smart about your support
CloudTalk Support arms you with insights so that you can measure and improve your customer service. With real-time analytics, you can track the call activity, service level, and customer sentiment of your inbound call center software. This way, you can make better decisions and resolve issues faster.
Call transfers – Work effectively as a team
It’s ok if your agents don’t have all the answers. With call transfers, they can get someone on the phone who does — and explain the situation to them in a private chat before going live with the customer.
Service Level. Wait Times. Agent Status. Real-time call statistics keep Supervisors up-to-date.
Make data-driven decisions to improve your team’s performance. Monitor your call center quality and customer experience.
Easy-to-use and intuitive user interface. History of phone calls, orders, and tickets displayed in one place.
Using the latest VoIP technologies, the setup only takes a few minutes. The only thing a team needs to get started is an internet connection, a headset, and ears that are ready to listen.
Having the right tools is the key to keeping inbound phone support running smoothly.
CloudTalk plays well with others
CloudTalk can be easily integrated into your existing CRM, e-commerce, or helpdesk tools, like Salesforce, Freshdesk, Help Scout, and more. Your agents will see all caller details in one place, so they can help the client more thoroughly and quickly.
#1 Rated call center software
Based on 400+ CloudTalk reviews on 6 independent software marketplaces & platforms