Cut Costs
With Automated Call Center Software

Put your workflow on autopilot. Our AI calling software provides tools to automate tasks, speed up processes, and improve the profitability of your customer-facing teams.  

Trusted by 4,000+ companies worldwide

We Pave Your Path to Success

Boost ROI With Integrations

Integrate with software like Pipedrive and HubSpot to easily access customer data. Provide efficient service to hit KPIs and grow revenue.

Support Global Pick-up Rate

Call abroad as a local with 160+ international numbers, build trust, minimize costs for international fees, and reach your KPIs.

Start Calling In a Few Minutes

Ease your back-office teams’ job by easily setting up and managing your new cloud calling software. Get it up and running in minutes.

Reach ROI Faster With Integrations

Seamlessly integrate CloudTalk with leading tools like Pipedrive, HubSpot, and Salesforce. Gather all data in one place and access them in a single click. Sync notes, tags, ratings, contacts, and more. Personalize your sales and support to hit goals and grow revenue faster.

What I like the best about CloudTalk is that you can easily connect it with any CRM. We work with Pipedrive and from there, it’s only one click to call our clients. Most importantly: it works all the time

Aaron S., Small Business Founder

Call Globally As a Local  

Improve pick-up rates by establishing a trustworthy global presence. CloudTalk offers the widest range of international numbers on the market. Expand to 160+ new countries, call worldwide as a local, and cut expensive calling fees for both reps and customers.

When using our previous solution, we had a single phone number. People didn’t answer unknown phone numbers from abroad. That slowed us down. Before we started to use CT, we barely got 7,000 calls per year. Today, it’s almost 120,000. Thanks to CloudTalk, we can run our call center from a single office while keeping an international presence.

Alena Pirkovska, Customer Service Team Lead at Boataround

Start Calling Straight Away 

Deploy CloudTalk in the blink of an eye without any IT experience or expensive hardware. Setting up and administering our platform can be done in minutes. It’s also really simple to use, so agents need minimum training before they can start talking to customers.

Very nice, intuitive and easy to use. The learning curve is very high, and I was able to get up and running almost in no time. I love the modern interface, and being familiar with this type of platform, I was pleasantly surprised by the responsiveness and how snappy the solution is.

Stanislav B., Account Manager at QualityUnit

Predict Customer

Behavior With AI

Cut out the guesswork from your decision-making processes. Our AI collects large data sets of information from customer interactions and analyzes them to provide you with AI-powered insights. CloudTalk then uses them to create accurate customer profiles. 

Predict Customer

Behavior With AI

Cut out the guesswork from your decision-making processes. Our AI collects large data sets of information from customer interactions and analyzes them to provide you with AI-powered insights. CloudTalk then uses them to create accurate customer profiles. 

Plans worth every dollar

Starter

$25

$34

/ month

Per user/month. Billed annually.

Per user/month. Billed monthly.


What’s included?
  • Unlimited inbound & intracompany calls

    Free inbound calling is unavailable for toll-free numbers & some high-cost countries.

  • International numbers (160+ countries)
  • Softphone for desktop, iOS, Android
  • Call recording
  • Click to call, Automated call distribution & Unlimited call queuing
  • Email & Chat support
  • Unlimited domestic calling within US & Canada

    Domestic minutes apply to calls within the US and Canada. Contact us to apply.

  • Unlimited inbound & intracompany calls

    Free inbound calling is unavailable for toll-free numbers & some high-cost countries.

  • International numbers (160+ countries)
  • Softphone for desktop, iOS, Android
  • Call recording
  • Click to call, Automated call distribution & Unlimited call queuing
  • Email & Chat support
  • 500 outbound minutes per user/month domestic

    Domestic minutes apply to calls within Austria, Czech Republic, France, Germany, Hungary, Italy, Netherlands, Slovakia, Spain, or the United Kingdom. Contact us to apply.

  • Unlimited inbound & intracompany calls

    Free inbound calling is unavailable for toll-free numbers & some high-cost countries.

  • International numbers (160+ countries)
  • Softphone for desktop, iOS, Android
  • Call recording
  • Click to call, Automated call distribution & Unlimited call queuing
  • Email & Chat support
Essential

$30

$39

/ month

Per user/month. Billed annually.


What’s included?
  • All Starter features, plus…
  • 24/7 live human support
  • Advanced real-time analytics with unlimited history
  • Integrations to other systems & API
  • IVR, Skill-based routing, AI Smart queueing
  • Global SMS / MMS messages
  • Unlimited concurrent calls
  • Workflow Automation
  • All Starter features, plus…
  • Unlimited domestic calling within US & Canada

    Domestic minutes apply to calls within the US and Canada. Contact us to apply.

  • 24/7 live human support
  • Advanced real-time analytics with unlimited history
  • Integrations to other systems & API
  • IVR, Skill-based routing, AI Smart queueing
  • Global SMS / MMS messages
  • Unlimited concurrent calls
  • Workflow Automation
  • All Starter features, plus…
  • 1,000 outbound minutes per user/month domestic

    Domestic minutes apply to calls within Austria, Czech Republic, France, Germany, Hungary, Italy, Netherlands, Slovakia, Spain, or the United Kingdom. Contact us to apply.

  • 24/7 live human support
  • Advanced real-time analytics with unlimited history
  • Integrations to other systems & API
  • IVR, Skill-based routing, AI Smart queueing
  • Global SMS / MMS messages
  • Unlimited concurrent calls
  • Workflow Automation

Popular

Expert

$50

$69

/ month

Per user/month. Billed annually.

Per user/month. Billed monthly.


What’s included?
  • All Essential features, plus…
  • 24/7 live agent support (incl. phone)
  • Salesforce integrations
  • Advanced support features

    Including Smart detection of resolved missed calls, Callback, VIP Queues and many others

  • Advanced sales features (Power dialer, Smart dialer)
  • Live call monitoring & wallboards
  • Mandatory call tagging
  • WhatsApp
  • Single Sign-On (SSO)
  • All Essential features, plus…
  • Unlimited domestic calling within US & Canada

    Domestic minutes apply to calls within the US and Canada. Contact us to apply.

  • 24/7 live agent support (incl. phone)
  • Salesforce integrations
  • Advanced support features

    Including Smart detection of resolved missed calls, Callback, VIP Queues and many others

  • Advanced sales features (Power dialer, Smart dialer)
  • Live call monitoring & wallboards
  • Mandatory call tagging
  • WhatsApp
  • Single Sign-On (SSO)
  • All Essential features, plus…
  • Unlimited outbound calls domestic (landline and mobile)

    Domestic minutes apply to calls within Austria, Czech Republic, France, Germany, Hungary, Italy, Netherlands, Slovakia, Spain, or the United Kingdom. Contact us to apply.

  • 24/7 live agent support (incl. phone)
  • Salesforce integrations
  • Advanced support features

    Including Smart detection of resolved missed calls, Callback, VIP Queues and many others

  • Advanced sales features (Power dialer, Smart dialer)
  • Live call monitoring & wallboards
  • Mandatory call tagging
  • WhatsApp
  • Single Sign-On (SSO)
Custom

Contact us
for tailor-made offer


What’s included?
  • All Expert features, plus…
  • Unlimited worldwide call packages
  • Custom onboarding & Priority support
  • Custom reporting
  • Enterprise-level security
  • Developer support
  • SLA
  • All Expert features, plus…
  • Unlimited worldwide call packages
  • Custom onboarding & Priority support
  • Custom reporting
  • Enterprise-level security
  • Developer support
  • SLA
  • All Expert features, plus…
  • Unlimited worldwide call packages
  • Custom onboarding & Priority support
  • Custom reporting
  • Enterprise-level security
  • Developer support
  • SLA
AI Conversation
Intelligence

$19

$19

/ month

Early bird price per agent/month.

Early bird price per agent/month.


What’s included?
  • Topic Extraction
  • Call Transcription
  • Automatic Summaries & Tags
  • Talk/Listen Ratio
  • Sentiment Analysis
  • Trending Topics Coming Soon
  • Transcript Keyword Search Coming Soon
  • CRM Integration Coming Soon
  • Keyword Monitoring Coming Soon
  • Call Scoring Coming Soon

What Else Do We Offer You?

Get Top-level 24/7 Support

Get your issue addressed within seconds. Our support is active 24 hours a day, 7 days a week, with <1 minute response rate.

Boost KPIs With Analytics

Get a 360-degree view of your customer interactions. Track performance, accommodate strategies, and hit your high-end goals.

Enjoy Top Call Quality 

Offer the best CX with a crystal-clear sound quality. Always hear what customers are saying and build an image of a truly professional service.

FAQs

What is call center software?

Call center software, also known as calling software or cloud calling software, is a technology designed to streamline and manage communication processes within call centers. It typically includes features such as call routing, interactive voice response (IVR), automatic call distribution (ACD), call recording, analytics, and more, to enhance customer interactions and improve overall efficiency.

How does calling software work?

Calling software operates by leveraging internet-based technologies to facilitate communication between agents and customers. It allows you to make calls and receive them via the internet, eliminating the need for traditional phone lines. Calls are routed through the software’s infrastructure, which can intelligently distribute calls to available agents based on predefined criteria, such as skills or workload.

What are the benefits of call center software?

Enhanced efficiency: Automation of routine tasks and intelligent call routing improve agent productivity.
Improved customer experience: Features like IVR and call recording ensure smoother interactions and better service quality.
Scalability: Cloud-based call center software can easily scale up or down to accommodate changing business needs.
Analytics and insights: Advanced reporting and analytics tools provide valuable insights into call center performance and customer behavior.
Cost savings: By utilizing internet-based infrastructure, calling software reduces the need for expensive hardware and maintenance.

What software do call centers use?

Call centers commonly use cloud-based call center software or web-based call center solutions. These include popular platforms such as CloudTalk, Zendesk Talk, Five9, Talkdesk, and more. These solutions offer a wide range of features tailored to meet the needs of modern call centers.

How much does calling software cost?

The cost of calling software can vary depending on factors such as the provider, features included, number of users, and level of customization required. Generally, pricing models can range from per-user/per-month subscriptions to usage-based pricing. It’s advisable to request quotes from different vendors and compare their offerings to find a solution that fits your budget and requirements.

How to choose a call center software?

Feature set: Ensure the software offers essential features like call routing, IVR, analytics, etc., as well as any specific functionalities your business needs.
Scalability: Choose a solution that can grow with your business and adapt to changing requirements.
– Integration capabilities: Check if the software integrates seamlessly with your existing systems (CRM, helpdesk, etc.).
User experience: Opt for a user-friendly interface that minimizes training time for agents.
Customer support: Look for a vendor that provides reliable customer support and ongoing updates.
Pricing: Evaluate pricing models to find a solution that offers the best value for your budget.

CloudTalk is a data-driven solution for exceptional customer experience and intelligence is a key part of it.

Schedule a demo today and find out for yourself.