Solve customers’ issues faster by anticipating their needs
View and digest a 360° overview of past interactions with customers as soon as their call is in the queue. Fully understand and anticipate your customers’ needs before interacting with them, and come prepared to solve any issue under the sun.
Decrease workload, increase efficiency and close more deals
Whether you have 2 support representatives or 200, CloudTalk’s smart Interactive Voice Response makes it easy to route calls to the right people or departments at the right time. Choose from various criteria like language preference or location and improve the quality of your customer journey experience.
Be smart about your support and keep your customers happy
CloudTalk arms you with insights so that you can measure and improve your customer service. Track call activity, service level, and customer sentiment of your inbound call center software. This way, you can make better decisions and resolve issues faster.
Leverage integrations to optimize workflows
Display all caller details in one place, so your agents can help the client more thoroughly and quickly. CloudTalk can be easily integrated into your existing tools, like Salesforce, Intercom, HubSpot, and more.