Speed up your support calls and win more deals

Cut down resolution time for inbound customer support calls and win more sales deals with CloudTalk – the best-rated cloud call center software for SMB in 2022.

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2500+ innovative companies run on CloudTalk call center software

Anticipate customer needs

CloudTalk gives you a 360° customer overview as soon as a call is in the queue, giving you enough time to fully understand and anticipate your customers’ needs. CloudTalk’s smart IVR and call routing ensure that incoming calls are automatically routed to the right person or department in your call center.

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Smart IVR: Decrease workload, Increase resolution efficiency

Whether you have 2 support representatives or 200, CloudTalk’s smart Interactive Voice Response makes it easy to route calls to the right people or departments at the right time. Choose from various criteria like language preference, Product, Location, or other and build your IVR routing tree with CloudTalk’s drag and drop Call flow designer.

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MORE ABOUT IVR

With CloudTalk cloud call center software, all inbound calls are free.

Save up to 40% time by utilizing CloudTalk’s smart IVR and Call Flow Designer.

Integrate your call center software with CRM or helpdesk to get full customer context before a call is picked up.

Setup voicemails and automatic callbacks for when you’re not available or your call center is too busy.

Utilize business hours, call recording, and smart dialing – some CloudTalk’s most popular features.

Add comments on calls and update customer information during or after a call. 2-way sync will make sure all your systems are always up-to-date.

Be smart about your support

CloudTalk Support arms you with insights so that you can measure and improve your customer service. With real-time analytics, you can track the call activity, service level, and customer sentiment of your inbound call center software. This way, you can make better decisions and resolve issues faster.

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Call transfers – Work effectively as a team

It’s ok if your agents don’t have all the answers. With call transfers, they can get someone on the phone who does — and explain the situation to them in a private chat before going live with the customer.

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Service Level. Wait Times. Agent Status. Real-time call statistics keep Supervisors up-to-date.

Make data-driven decisions to improve your team’s performance. Monitor your call center quality and customer experience.

Easy-to-use and intuitive user interface. History of phone calls, orders, and tickets displayed in one place.

Using the latest VoIP technologies, the setup only takes a few minutes. The only thing a team needs to get started is an internet connection, a headset, and ears that are ready to listen.

Having the right tools is the key to keeping inbound phone support running smoothly.

More cloud call center software features you’ll love

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CloudTalk offers a wide range of enterprise-level call center software features at a startup-friendly price.

Real time customer card

Your agents can see all caller information displayed in one place. During the phone call, they can instantly look at the client’s history of interactions, orders, chat or notes. This allows them to deliver top-notch customer service.

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Call recording

CloudTalk can automatically make a recording of all calls. Once the call ends, you can listen to it directly from your internet browser anywhere and anytime. Improve customer interactions by monitoring your team’s calls.

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Call queuing

Create customized call queues. Inbound calls are sorted in call queues based on pre-defined rules and steered to available agents within the right group. Personalized messages are available as well.

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Callback

If there are any unanswered phone calls, CloudTalk can automatically call your customers back. A missed call from a customer is registered in the system, which will later dial the customer’s number until the agent and the customer are successfully connected.

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Business hours

Define your business hours and decide when you are available for receiving calls. Outside of these hours, you can choose a special personalized absence message, redirect calls to a different phone number or answering machine or even use various combinations.

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Interactive Voice Response (IVR)

Create your multi-level interactive voice response (IVR) menu to guide the caller through different options. Make sure they are always directed to the right department, agent, or group of agents and that they are receiving relevant information through customized messages.

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International numbers

Acquire international numbers (with geographic or non-geographic codes) from more than 140 countries. Local phone numbers allow customers from abroad to call you at standard local rates or free of charge.

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CloudTalk plays well with others

CloudTalk can be easily integrated into your existing CRM, e-commerce, or helpdesk tools, like Salesforce, Freshdesk, Help Scout, and more. Your agents will see all caller details in one place, so they can help the client more thoroughly and quickly.

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