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Slash Sales and Support Costs by 33%
Meet customer demands with advanced call center software features. Streamline operations, empower your teams and predict clients’ needs. Attend to more calls and close deals seamlessly.
Trusted by 4,000+ companies worldwide
We Pave Your Path to Success
Quickly Access Call History
Seamlessly check previous conversations with customers even before picking up the phone. Provide efficient, personalized service.
Close More Deals, Faster
Set custom rules for call routing. Match callers with right specialists, improve FCR, and turn customers into your loyal advocates.
Unify Data to Boost ROI
Integrate with software like Pipedrive and Zendesk to easily access customer data. Provide top service to hit KPIs and grow revenue.
See Call History Before Picking Up
Get 360° overview of past interactions with customers as soon as they are waiting in the queue. Our Dashboard with a call history helps you fully understand and anticipate their needs before interacting with them. Be ready to solve any issue that may raise with the comprehensive call center software.
It’s easy to set-up and use. Very intuitive interface, easy to keep track of the call history for everyone using it. It’s also very easy to see which agents are offline and online and the integration option makes it easy to use in combination with other CRM platforms.
Close More Deals, Faster
Our smart Interactive Voice Response makes lets you easily route calls to the right professionals, no matter the business size. Choose from a wide palette of criteria like language preference or location. Improve customers’ calling journey and hit your KPIs.
The benefit we value the most is the call routing. With the IVR, we route customers to agents who speak their language. We can also distribute calls based on the customers’ stage in the booking process, giving higher priority to those clients who are picking up their cars.
Boost Workflows With Integrations
Improve both ROI and hit KPIs with integrations. Have all caller details displayed in one place, so your agents can lead effective, fully personalized interactions and provide a thorough service. CloudTalk easily connects with your favorite tools, like Salesforce, Intercom, HubSpot, Zendesk, and more.
CloudTalk’s integration with other business tools such as CRM and helpdesk software enhances the user experience by providing a seamless workflow for customer interactions. The platform also supports integration with third-party apps, enabling you to customize the platform to suit your specific business needs
Plans worth every dollar
Get Top-level 24/7 Support
Get your issue addressed within seconds. Our support is active 24 hours a day, 7 days a week, with <1 minute response rate.
Boost KPIs With Analytics
Get a 360-degree view of your customer interactions. Track performance, accommodate strategies, and hit your high-end goals.
Enjoy Top Call Quality
Offer the best CX with a crystal-clear sound quality. Always hear what customers are saying and build an image of a truly professional service.
"With CloudTalk's Analytics I now get to see every step of the way. We can find discrepancies between our agents and gain a much better understanding of our teams' setup."
Nelly Donnelly Service Delivery Manager
See customer story
"CloudTalk improved our team's cost and efficiency. The script feature allows us to lead the calls in a much more systematic way, as well as all the action buttons to trigger actions directly into our backend."
Yohann Bensadoun Global Supply Growth
See customer story
"Our call volume tripled in only 2 years, from around 10,000 calls to 30,000 per quarter and with CloudTalk, we can now handle all of this communication easily. It was an excellent choice."
Frederico Lopes Head of Customer Service
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"We have seen a significant increase in our outbound call volume since we started using CloudTalk and we can now reach out to more prospects and customers than ever before."
Elay Sasson Call Center Manager
See customer story
Related Content
FAQs
What is cloud call center software?
Cloud call center software refers to a virtual solution that operates through cloud-based technology, allowing agents to make and receive calls from any location with an internet connection. Cloud-based call center software offers features such as call routing, call recording, real-time analytics, and integrations with customer relationship management (CRM) systems.
How does calling software work?
Calling software operates by leveraging internet-based technologies to facilitate communication between agents and customers. It allows you to make calls and receive them via the internet, eliminating the need for traditional phone lines. Calls are routed through the software’s infrastructure, which can intelligently distribute calls to available agents based on predefined criteria, such as skills or workload.
What are the benefits of call center software?
– Enhanced efficiency: Automation of routine tasks and intelligent call routing improve agent productivity.
– Improved customer experience: Features like IVR and call recording ensure smoother interactions and better service quality.
– Scalability: Cloud-based call center software can easily scale up or down to accommodate changing business needs.
– Analytics and insights: Advanced reporting and analytics tools provide valuable insights into call center performance and customer behavior.
– Cost savings: By utilizing internet-based infrastructure, calling software reduces the need for expensive hardware and maintenance.
How can call center cloud software improve customer service?
Call center cloud software provides companies with advanced tools and functionalities. With cloud-based software, businesses can easily manage inbound and outbound calls, streamline call routing, access real-time analytics to monitor call metrics and agent performance, and more. Moreover, integrations with CRM systems allow agents to have comprehensive customer information at their fingertips, leading to personalized and efficient customer interactions.
What software do call centers use?
Call centers commonly use cloud-based call center software or web-based call center solutions. These include popular platforms such as CloudTalk, Zendesk Talk, Five9, Talkdesk, and more. These solutions offer a wide range of features tailored to meet the needs of modern call centers.
How much does cloud-based call center software cost?
The cost of cloud-based call center software depends on various factors, including the size of your business, the number of agents, and the specific features and functionalities. CloudTalk offers flexible pricing plans tailored to businesses of all sizes.
How to choose a call center software?
– Feature set: Ensure the software offers essential features like call routing, IVR, analytics, etc., as well as any specific functionalities your business needs.
– Scalability: Choose a solution that can grow with your business and adapt to changing requirements.
– Integration capabilities: Check if the software integrates seamlessly with your existing systems (CRM, helpdesk, etc.).
– User experience: Opt for a user-friendly interface that minimizes training time for agents.
– Customer support: Look for a vendor that provides reliable customer support and ongoing updates.
– Pricing: Evaluate pricing models to find a solution that offers the best value for your budget.
CloudTalk is a data-driven solution for exceptional customer experience and intelligence is a key part of it.
Schedule a demo today and find out for yourself.
