Slash Sales and Support Costs by 33%

Meet customer demands with advanced call center software features. Streamline operations, empower your teams and predict clients’ needs. Attend to more calls and close deals seamlessly.

Trusted by 4,000+ companies worldwide

We Pave Your Path to Success

Quickly Access Call History

Seamlessly check previous conversations with customers even before picking up the phone. Provide efficient, personalized service.

Close More Deals, Faster

Set custom rules for call routing. Match callers with right specialists, improve FCR, and turn customers into your loyal advocates.

Unify Data to Boost ROI

Integrate with software like Pipedrive and Zendesk to easily access customer data. Provide top service to hit KPIs and grow revenue.

See Call History Before Picking Up

Get 360° overview of past interactions with customers as soon as they are waiting in the queue. Our Dashboard with a call history helps you fully understand and anticipate their needs before interacting with them. Be ready to solve any issue that may raise with the comprehensive call center software.

It’s easy to set-up and use. Very intuitive interface, easy to keep track of the call history for everyone using it. It’s also very easy to see which agents are offline and online and the integration option makes it easy to use in combination with other CRM platforms.

Dennis V., IT Operations Manager at Byte B.V.

Close More Deals, Faster

Our smart Interactive Voice Response makes lets you easily route calls to the right professionals, no matter the business size. Choose from a wide palette of criteria like language preference or location. Improve customers’ calling journey and hit your KPIs.

The benefit we value the most is the call routing. With the IVR, we route customers to agents who speak their language. We can also distribute calls based on the customers’ stage in the booking process, giving higher priority to those clients who are picking up their cars.

Issam Daoudi, Supervisor at DiscoverCars

Boost Workflows With Integrations

Improve both ROI and hit KPIs with integrations. Have all caller details displayed in one place, so your agents can lead effective, fully personalized interactions and provide a thorough service. CloudTalk easily connects with your favorite tools, like Salesforce, Intercom, HubSpot, Zendesk, and more.

CloudTalk’s integration with other business tools such as CRM and helpdesk software enhances the user experience by providing a seamless workflow for customer interactions. The platform also supports integration with third-party apps, enabling you to customize the platform to suit your specific business needs

Suki R., Sales Account Manager at Document360

Predict Customer

Behavior With AI

Cut out the guesswork from your decision-making processes. Our AI collects large data sets of information from customer interactions and analyzes them to provide you with AI-powered insights. CloudTalk then uses them to create accurate customer profiles. 

Predict Customer

Behavior With AI

Cut out the guesswork from your decision-making processes. Our AI collects large data sets of information from customer interactions and analyzes them to provide you with AI-powered insights. CloudTalk then uses them to create accurate customer profiles. 

Plans worth every dollar

Starter

$25

$34

/ month

Per user/month. Billed annually.

Per user/month. Billed monthly.


What’s included?
  • Unlimited inbound & intracompany calls

    Free inbound calling is unavailable for toll-free numbers & some high-cost countries.

  • International numbers (160+ countries)
  • Softphone for desktop, iOS, Android
  • Call recording
  • Click to call, Automated call distribution & Unlimited call queuing
  • Email & Chat support
  • Unlimited domestic calling within US & Canada

    Domestic minutes apply to calls within the US and Canada. Contact us to apply.

  • Unlimited inbound & intracompany calls

    Free inbound calling is unavailable for toll-free numbers & some high-cost countries.

  • International numbers (160+ countries)
  • Softphone for desktop, iOS, Android
  • Call recording
  • Click to call, Automated call distribution & Unlimited call queuing
  • Email & Chat support
  • 500 outbound minutes per user/month domestic

    Domestic minutes apply to calls within Austria, Czech Republic, France, Germany, Hungary, Italy, Netherlands, Slovakia, Spain, or the United Kingdom. Contact us to apply.

  • Unlimited inbound & intracompany calls

    Free inbound calling is unavailable for toll-free numbers & some high-cost countries.

  • International numbers (160+ countries)
  • Softphone for desktop, iOS, Android
  • Call recording
  • Click to call, Automated call distribution & Unlimited call queuing
  • Email & Chat support
Essential

$30

$39

/ month

Per user/month. Billed annually.


What’s included?
  • All Starter features, plus…
  • 24/7 live human support
  • Advanced real-time analytics with unlimited history
  • Integrations to other systems & API
  • IVR, Skill-based routing, AI Smart queueing
  • Global SMS / MMS messages
  • Unlimited concurrent calls
  • Workflow Automation
  • All Starter features, plus…
  • Unlimited domestic calling within US & Canada

    Domestic minutes apply to calls within the US and Canada. Contact us to apply.

  • 24/7 live human support
  • Advanced real-time analytics with unlimited history
  • Integrations to other systems & API
  • IVR, Skill-based routing, AI Smart queueing
  • Global SMS / MMS messages
  • Unlimited concurrent calls
  • Workflow Automation
  • All Starter features, plus…
  • 1,000 outbound minutes per user/month domestic

    Domestic minutes apply to calls within Austria, Czech Republic, France, Germany, Hungary, Italy, Netherlands, Slovakia, Spain, or the United Kingdom. Contact us to apply.

  • 24/7 live human support
  • Advanced real-time analytics with unlimited history
  • Integrations to other systems & API
  • IVR, Skill-based routing, AI Smart queueing
  • Global SMS / MMS messages
  • Unlimited concurrent calls
  • Workflow Automation

Popular

Expert

$50

$69

/ month

Per user/month. Billed annually.

Per user/month. Billed monthly.


What’s included?
  • All Essential features, plus…
  • 24/7 live agent support (incl. phone)
  • Salesforce integrations
  • Advanced support features

    Including Smart detection of resolved missed calls, Callback, VIP Queues and many others

  • Advanced sales features (Power dialer, Smart dialer)
  • Live call monitoring & wallboards
  • Mandatory call tagging
  • WhatsApp
  • Single Sign-On (SSO)
  • All Essential features, plus…
  • Unlimited domestic calling within US & Canada

    Domestic minutes apply to calls within the US and Canada. Contact us to apply.

  • 24/7 live agent support (incl. phone)
  • Salesforce integrations
  • Advanced support features

    Including Smart detection of resolved missed calls, Callback, VIP Queues and many others

  • Advanced sales features (Power dialer, Smart dialer)
  • Live call monitoring & wallboards
  • Mandatory call tagging
  • WhatsApp
  • Single Sign-On (SSO)
  • All Essential features, plus…
  • Unlimited outbound calls domestic (landline and mobile)

    Domestic minutes apply to calls within Austria, Czech Republic, France, Germany, Hungary, Italy, Netherlands, Slovakia, Spain, or the United Kingdom. Contact us to apply.

  • 24/7 live agent support (incl. phone)
  • Salesforce integrations
  • Advanced support features

    Including Smart detection of resolved missed calls, Callback, VIP Queues and many others

  • Advanced sales features (Power dialer, Smart dialer)
  • Live call monitoring & wallboards
  • Mandatory call tagging
  • WhatsApp
  • Single Sign-On (SSO)
Custom

Contact us
for tailor-made offer


What’s included?
  • All Expert features, plus…
  • Unlimited worldwide call packages
  • Custom onboarding & Priority support
  • Custom reporting
  • Enterprise-level security
  • Developer support
  • SLA
  • All Expert features, plus…
  • Unlimited worldwide call packages
  • Custom onboarding & Priority support
  • Custom reporting
  • Enterprise-level security
  • Developer support
  • SLA
  • All Expert features, plus…
  • Unlimited worldwide call packages
  • Custom onboarding & Priority support
  • Custom reporting
  • Enterprise-level security
  • Developer support
  • SLA
AI Conversation
Intelligence

$19

$19

/ month

Early bird price per agent/month.

Early bird price per agent/month.


What’s included?
  • Topic Extraction
  • Call Transcription
  • Automatic Summaries & Tags
  • Talk/Listen Ratio
  • Sentiment Analysis
  • Trending Topics Coming Soon
  • Transcript Keyword Search Coming Soon
  • CRM Integration Coming Soon
  • Keyword Monitoring Coming Soon
  • Call Scoring Coming Soon

What Else Do We Offer You?

Get Top-level 24/7 Support

Get your issue addressed within seconds. Our support is active 24 hours a day, 7 days a week, with <1 minute response rate.

Boost KPIs With Analytics

Get a 360-degree view of your customer interactions. Track performance, accommodate strategies, and hit your high-end goals.

Enjoy Top Call Quality 

Offer the best CX with a crystal-clear sound quality. Always hear what customers are saying and build an image of a truly professional service.

FAQs

What is cloud call center software?

Cloud call center software refers to a virtual solution that operates through cloud-based technology, allowing agents to make and receive calls from any location with an internet connection. Cloud-based call center software offers features such as call routing, call recording, real-time analytics, and integrations with customer relationship management (CRM) systems.

How does calling software work?

Calling software operates by leveraging internet-based technologies to facilitate communication between agents and customers. It allows you to make calls and receive them via the internet, eliminating the need for traditional phone lines. Calls are routed through the software’s infrastructure, which can intelligently distribute calls to available agents based on predefined criteria, such as skills or workload.

What are the benefits of call center software?

Enhanced efficiency: Automation of routine tasks and intelligent call routing improve agent productivity.
Improved customer experience: Features like IVR and call recording ensure smoother interactions and better service quality.
Scalability: Cloud-based call center software can easily scale up or down to accommodate changing business needs.
Analytics and insights: Advanced reporting and analytics tools provide valuable insights into call center performance and customer behavior.
Cost savings: By utilizing internet-based infrastructure, calling software reduces the need for expensive hardware and maintenance.

How can call center cloud software improve customer service?

Call center cloud software provides companies with advanced tools and functionalities. With cloud-based software, businesses can easily manage inbound and outbound calls, streamline call routing, access real-time analytics to monitor call metrics and agent performance, and more. Moreover, integrations with CRM systems allow agents to have comprehensive customer information at their fingertips, leading to personalized and efficient customer interactions.

What software do call centers use?

Call centers commonly use cloud-based call center software or web-based call center solutions. These include popular platforms such as CloudTalk, Zendesk Talk, Five9, Talkdesk, and more. These solutions offer a wide range of features tailored to meet the needs of modern call centers.

How much does cloud-based call center software cost?

The cost of cloud-based call center software depends on various factors, including the size of your business, the number of agents, and the specific features and functionalities. CloudTalk offers flexible pricing plans tailored to businesses of all sizes.

How to choose a call center software?

Feature set: Ensure the software offers essential features like call routing, IVR, analytics, etc., as well as any specific functionalities your business needs.
Scalability: Choose a solution that can grow with your business and adapt to changing requirements.
– Integration capabilities: Check if the software integrates seamlessly with your existing systems (CRM, helpdesk, etc.).
User experience: Opt for a user-friendly interface that minimizes training time for agents.
Customer support: Look for a vendor that provides reliable customer support and ongoing updates.
Pricing: Evaluate pricing models to find a solution that offers the best value for your budget.

CloudTalk is a data-driven solution for exceptional customer experience and intelligence is a key part of it.

Schedule a demo today and find out for yourself.