Flagship Feature

Build Smarter Call Routes with Call Flow Designer

Take control of every call, without touching a line of code. Design and automate call workflows in a few clicks with CloudTalk’s intuitive call flow software. With an easy drag-and-drop builder, you don’t need to wait for IT to create smart call routes.

Contact Sales

Try for Free

Design Call Flows that Work like You

+20 Routing Options

Design your unique inbound calling journey, connecting call paths that fit your customers’ needs and benefit your team.

Ready in <25 Min

Skip the technical headaches with coding and build a seamless call flow on your own. Quick and simple for everyone.

Unlimited Call Flows

Create and customize as many call flows as you need, scaling effortlessly to match your growth and call volume.

We’ve helped thousands of global companies

Case studies featuring customers who are building faster.

Contact Sales

Try for Free

Revolutionizing Revolut’s Efficiency and Saving 40+ Hours

“Thanks to CloudTalk’s reliability, we could improve sales teams’ performance and close more deals than we could have ever imagined.”

Jamie Devlin
Head of Operations

Read case study

Increasing productivity for 200 customer support agents

“With CloudTalk’s Analytics I now get to see every step of the way. We can find discrepancies and gain a much better understanding of our teams.”

Nelly Donnelly
Service Delivery Manager

Read case study

Delivering success for Glovo’s customer support team

“CloudTalk improved our team’s cost and efficiency. The script feature allows us to lead the calls in a much more systematic way.”

Yohann Bensadoun
Global Supply Growth

Read case study

Scaling outbound calls for MyHeritage 158 sales agents

“We have seen a significant increase in our outbound call volume. We can now reach out to more prospects and customers than ever before.”

Elay Sasson Call
Center Manager

Read case study

Step Inside the Call Flow Designer

Take an interactive tour and discover how easy it is to build the perfect call workflow.

Call Flow Designer

What is a Call Flow Designer?

A call flow designer maps how customer calls move through your phone system—from the initial ring to resolution. CloudTalk’s Call Flow Designer lets you visualize, customize, and automate this journey with simple drag-and-drop logic.

Easily configure IVR menus, routing rules, and fallback options to create seamless customer experiences. With a powerful call flow process, you’ll boost satisfaction and team productivity by designing the ideal flow for your business.

Try for Free

Contact Sales

How Does Call Flow Designer Work?

Think of a Call Flow Designer like a GPS for your calls. You set the destination—support, sales, voicemail—and build the route using traffic signs like IVR menus, business hours, and call queues.

Each rule you set is like a turn in the road, guiding every caller smoothly to the right place, without detours or delays. Just drag, drop, and define your ideal call route.

Try for Free

Contact Sales

Benefits of Call Flow Designer

Design the Way You Talk to Customers

Resolve Calls Faster

Slow response times frustrate customers and cost you deals. A Call Flow Designer routes calls to the right agent straight away. Reduce hold times, avoid dead ends, and help your team solve issues on the first try.

Stop Missing Important Calls

Every missed call is a lost opportunity. With intelligent call flow software, you can route calls even when agents are busy or offline. Making every customer reach someone who can help, right when they need it.

Improve Customer Experience

When calls go to the wrong place, customers get lost. A smart call flow process reduces errors and improves service satisfaction. Guiding clients the right way to feel appreciated and loyal to your business.

Optimize Team Productivity

Constant interruptions damage your team’s productivity. An ideal call flow tool reduces misrouted calls and unnecessary manual handovers. This way, agents focus on high-impact tasks to provide quick and effective support.

How to Set Up CloudTalk’s Call Flow Designer

In your CloudTalk account, go to your dashboard and choose the number you want to configure.
Customize your call settings (internal name, business hours, international calling settings).
Click Configure Call Flow and start adding actions.
Use the + icon to insert steps where needed (Call to agent, Call to group, IVR, Voicemail, etc).
Test and save your call flow.