- Solutions
- Solutions primary
- BY TEAM
- BY INDUSTRY
- BY USE
- BY SIZE
- View all solutions
- Solutions secondary
- Solutions primary
- AI
- Features
- Features primary
- Most popular
- first column
- second column
- third column
- fourth column
- View all features
- Most popular
- Features secondary
- Choosing the right plan
- Features primary
- Integrations
- Integrations primary
- MOST POPULAR
- first column
- second column
- View all integrations
- NEW
- first column
- second column
- View all integrations
- MOST POPULAR
- Integrations secondary
- Integrations primary
- Pricing
- Resources
- Resources primary
- Most popular
- first column
- second column
- third column
- Most popular
- Resources secondary
- Latest Blogs
- Try CloudTalk
- Resources primary
- Partners
Flagship Feature
Build Smarter Call Routes with Call Flow Designer
Take control of every call, without touching a line of code. Design and automate call workflows in a few clicks with CloudTalk’s intuitive call flow software. With an easy drag-and-drop builder, you don’t need to wait for IT to create smart call routes.

We’ve helped thousands of global companies
Case studies featuring customers who are building faster.
Step Inside the Call Flow Designer
Take an interactive tour and discover how easy it is to build the perfect call workflow.
Call Flow Designer
What is a Call Flow Designer?
A call flow designer maps how customer calls move through your phone system—from the initial ring to resolution. CloudTalk’s Call Flow Designer lets you visualize, customize, and automate this journey with simple drag-and-drop logic.
Easily configure IVR menus, routing rules, and fallback options to create seamless customer experiences. With a powerful call flow process, you’ll boost satisfaction and team productivity by designing the ideal flow for your business.

How Does Call Flow Designer Work?
Think of a Call Flow Designer like a GPS for your calls. You set the destination—support, sales, voicemail—and build the route using traffic signs like IVR menus, business hours, and call queues.
Each rule you set is like a turn in the road, guiding every caller smoothly to the right place, without detours or delays. Just drag, drop, and define your ideal call route.

How to Set Up CloudTalk’s Call Flow Designer
- In your CloudTalk account, go to your dashboard and choose the number you want to configure.
- Customize your call settings (internal name, business hours, international calling settings).
- Click Configure Call Flow and start adding actions.
- Use the + icon to insert steps where needed (Call to agent, Call to group, IVR, Voicemail, etc).
- Test and save your call flow.
Frequently asked questions
Everything you need to know about the product and billing.
How to create a call flow?
Use CloudTalk’s drag-and-drop Call Flow Designer to build your routing logic in minutes.
What does a call flow do?
A call flow directs incoming calls through a structured path. Ensuring faster routing, fewer errors, and better service.
What is a call flow?
A call flow is a step-by-step process showing how calls are handled, routed, or resolved within your phone system.
How to Configure and Customize Call Flows in CloudTalk?
Simply drag elements like welcome messages, rules, and routing blocks in the Call Flow Designer to customize each step.
Why Use Call Flow Builder?
It automates call handling, saves agents time, and ensures each customer reaches the right place quickly and efficiently.
What are the 5 basic sequences in a call flow?
Typically: Call Start → Greeting → Menu → Routing → Resolution. Each step helps guide callers effectively.
What are the six steps of the call flow process?
Start → Welcome → Identify need → Route to right agent → Handle issue → End with resolution or follow-up.
What is an example of a call flow in customer service?
Customer calls support, hears a greeting, presses 2 for help, gets routed to a live agent or voicemail if unavailable.
How much does a call flow designer cost?
It’s included in all CloudTalk pricing plans at no extra cost.



Still have questions?
Can’t find the answer you’re looking for? Please chat with our team.
Ready to get started?
Join over 4,000+ modern companies that already trust CloudTalk to have MORE and BETTER calls.