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Build Custom Call Paths With Call Flow Designer

Create your own customer journey in 20 minutes, no coding needed. Ensure quicker, personalized service with Call Flow Builder software.

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3 Reasons to Get Call Flow Designer

Fully Customizable

Design your unique inbound calling journey with more than 20 different routing options.

Easily Scalable

Assign key or company-wide call flows to new numbers and save your managers’ time.

Your Rules

Route calls to agents based on customer choice, VIP status, CRM or helpdesk info, and many others.

What is a Call Flow?

A call flow visually maps out how incoming calls will be managed within your business phone system. In other words, how calls will travel from the moment they enter your phone system to the moment they are resolved. 

A call flow designer — also known as a call flow builder and call flow editor — is an interactive tool that lets you create custom call flows. This way, your business can intentionally direct incoming calls one way or another to improve efficiency and connectivity.

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How to set up Call Flow Designer?

Watch the video guide here

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Have questions?

What is a Call flow and a Call Flow Designer?

A call flow visually maps out how incoming calls will be managed within your business phone system. In other words, how calls will travel from the moment they enter your phone system to the moment they are resolved. 

A call flow designer — also known as a call flow builder and call flow editor — is an interactive tool that lets you create custom call flows. This way, your business can intentionally direct incoming calls one way or another to improve efficiency and connectivity.

How do I create a Call Flow using CloudTalk’s Call Flow Designer?

To create a call flow in CloudTalk’s Call Flow Designer, you need to log into your CloudTalk account. Once there, locate a dashboard menu, and select “Numbers”. Click on a blue pencil button right next to a number for which you want to create a call flow. CloudTalk will automatically open the Call Flow Designer interface. You can start crafting your ideal customer journey. Learn more about Call Flow Designer in our webinar.

What is a call center flow chart? 

A call center flow chart is a visual representation of the call flow process in your contact center. It shows how calls are routed through the system, how agents are assigned to calls, and what happens at each stage of the call. 

What is a call center call flow diagram?

A call center call flow diagram is a visual representation of the call flow process in your contact center. It shows how calls are routed through the system, how agents are assigned to calls, and what happens at each stage of the call. 

What are the Benefits of a Call Flow?

By implementing effective call flows, your contact center can reduce resolution time, improve overall efficiency, and increase customer satisfaction.

Why is a call flow important? 

A call flow is important for consistency and efficiency in your call center. It helps establish a routine, predictable experience that your customers can count on every time they call your business. 

Ready to get started?

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