Send cheap and personalized messages based on whatever triggers make sense for your business — from order confirmations to a thank you after you hang up the call.
Set up workflows to automatically follow up with a SMS after you miss or finish a call.
Use pre-existing text message templates to save your agents’ time and stay on-brand.
Are SMS not enough to convey your message? Send MMS directly through CloudTalk as well!
"With CloudTalk's Analytics I now get to see every step of the way. We can find discrepancies between our agents and gain a much better understanding of our teams' setup."
Nelly Donnelly Service Delivery Manager
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"CloudTalk improved our team's cost and efficiency. The script feature allows us to lead the calls in a much more systematic way, as well as all the action buttons to trigger actions directly into our backend."
Yohann Bensadoun Global Supply Growth
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"Our call volume tripled in only 2 years, from around 10,000 calls to 30,000 per quarter and with CloudTalk, we can now handle all of this communication easily. It was an excellent choice."
Frederico Lopes Head of Customer Service
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"We have seen a significant increase in our outbound call volume since we started using CloudTalk and we can now reach out to more prospects and customers than ever before."
Elay Sasson Call Center Manager
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International numbers allow you to conduct business in a foreign country as if you were a local. They can drastically reduce costs related to international telephony because they allow you to avoid extremely high international calling fees. VoIP services let you operate with a virtually unlimited amount of international numbers for countries all across the world – something integral to the global growth of any business.
With CloudTalk’s Workflow Automation, you can focus on the important things: what your text messages say and when clients receive them. Workflow Automation takes care of the rest for you.
How To Set Up SMS?
Expand your business toolstack with a business calling software that can be easily integrated into your existing CRMs, ecommerce or helpdesk tools, like Salesforce, Freshdesk, Help Scout, and dozens more.
Cloud Texting is our cloud-based messaging platform, through which you can easily send text messages to your customers. It is quick to set up and easy to understand. When sending messages using the CloudTalk Phone App, you can create a brand new message or choose from a list of templates you’ve created.
You can easily automate your software in the CloudTalk Dashboard. For example, you can create a new workflow and set an automatic follow-up SMS where necessary. You can also define triggers and configure what will happen after someone interacts with particular parts of your system.
You sure can! With CloudTalk, you can send text messages internationally without any huge additional costs. Reaching your customers has never been easier.
There are many services that allow you to send bulk text messages, often for a fee. These services typically provide a web-based interface or API that you can use to upload a list of phone numbers and send messages to all of them at once.
Sending international SMS messages requires using a service that supports international messaging. You may need to include the country code in the phone number, and some carriers may charge additional fees for international messaging.
Sending automated SMS messages typically requires using a service that provides an API or web-based interface for sending messages. You can set up automated messages to be sent based on specific triggers or events, such as a new user signing up for your service or a customer making a purchase.
Schedule a demo with one of our specialists and gain unparalleled control over your customer’s experience.
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