Call Beyond Landlines and Limits with VoIP

Take full advantage of crystal-clear call quality, low call rates, and the 160+ international numbers with VoIP. Onboard your VoIP solution in a matter of a few minutes and clicks and boost your team’s productivity by 10x.  

Trusted by 4,000+ companies worldwide

VoIP for Every Use Case

Satisfy with Support

Deliver seamless support at a moment’s notice with Skill-Based Routing, Auto-Attendants, and custom routing options for 24/7 coverage.

Sell Smarter

Reach promising prospects across 160+ markets and deliver personalized pitches with Real-Time Customer Cards, Call Scripts, and CRMs.

Set up for Success

Set up your VoIP service and onboard agents in moments while streamlining processes with Click-to-Call, VoIP Dialers, and 2-way synchronization.

What Is VoIP?

VoIP stands for Voice over Internet Protocol. It is the technology that lets you make calls online with nothing but your personal smart device (phone, tablet, computer) and an internet connection.

This makes VoIP very cost-effective, quick to deploy, easy to use, and compatible with market-leading integrations.

We couldn’t wait to leave our previous VoIP provider and CloudTalk didn’t disappoint. Easy to set up and good call quality. Very easy integration with HubSpot.

Thomas Finan, Head of Customer Service at FINOM

How Does VoIP Work?

VoIP uses your device’s microphone to pick up your voice – an analog signal and transform it into a digital one using specialized codecs.

Your digitized voice is then divided into individual packets and sent over the Internet to the receiver’s device, where it’s put back together and transformed back into audible sound. 

Unlike other VoIP systems we’ve used, such as AirCall or Dialpad, CloudTalk genuinely listens to your queries. None of this fake – “We appreciate your feedback.”… Instead, CloudTalk listens to you, goes off, and does it – GREAT!

Elliot L., Small-Business

VoIP Vs. Landline

Landlines still have a place in the modern call center landscape, although they’re best suited for highly localized teams with little growth ambition.

Meanwhile, VoIP is the best tool for supporting the global expansion of large, decentralized businesses using a wide array of toll-free, local, and international numbers

When our business reached a point where using personal phones wasn’t feasible anymore, CloudTalk provided us with a reliable landline and a user-friendly IVR system. The software’s interface made it a breeze to set up call sequences and customize our customer interactions.

Vladan V, Small Business Owner

How Much Does VoIP Cost?

VoIP costs differ between providers and plans, as the price depends on the features, users, and numbers you onboard.

The average monthly cost for a VoIP phone system is typically between $25 and $35 per user. However, this can vary wildly, so it’s crucial to account for subscription fees, taxes, and installation costs.

It’s a very simple system to use and set up. From the initial enquiry, we were well informed of the process and supported along the way. The support we received all along the way made the system easy to set up and get up and running, all while being at an affordable cost within our budgets.

Andrew S., Small-Business Owner

Benefits of a VoIP Call Center

Crystal-Clear Call Quality

Avoid dropped calls, jitter, and echo altogether, and make your messaging land every time without any disruption.

Affordable Call Rates

Save money on expensive calling and messaging fees, and reach out to your customers many times as you want.

AI-Powered

Leverage automation and AI-powered features to save time, improve insights, and personalize services.

Plans worth every dollar

Starter

$25

$34

/ month

Per user/month. Billed annually.

Per user/month. Billed monthly.


What’s included?
  • Unlimited inbound & intracompany calls

    Free inbound calling is unavailable for toll-free numbers & some high-cost countries.

  • International numbers (160+ countries)
  • Softphone for desktop, iOS, Android
  • Call recording
  • Click to call, Automated call distribution & Unlimited call queuing
  • Email & Chat support
  • Unlimited domestic calling within US & Canada

    Domestic minutes apply to calls within the US and Canada. Contact us to apply.

  • Unlimited inbound & intracompany calls

    Free inbound calling is unavailable for toll-free numbers & some high-cost countries.

  • International numbers (160+ countries)
  • Softphone for desktop, iOS, Android
  • Call recording
  • Click to call, Automated call distribution & Unlimited call queuing
  • Email & Chat support
  • 500 outbound minutes per user/month domestic

    Domestic minutes apply to calls within Austria, Czech Republic, France, Germany, Hungary, Italy, Netherlands, Slovakia, Spain, or the United Kingdom. Contact us to apply.

  • Unlimited inbound & intracompany calls

    Free inbound calling is unavailable for toll-free numbers & some high-cost countries.

  • International numbers (160+ countries)
  • Softphone for desktop, iOS, Android
  • Call recording
  • Click to call, Automated call distribution & Unlimited call queuing
  • Email & Chat support
Essential

$30

$39

/ month

Per user/month. Billed annually.


What’s included?
  • All Starter features, plus…
  • 24/7 live human support
  • Advanced real-time analytics with unlimited history
  • Integrations to other systems & API
  • IVR, Skill-based routing, AI Smart queueing
  • Global SMS / MMS messages
  • Unlimited concurrent calls
  • Workflow Automation
  • All Starter features, plus…
  • Unlimited domestic calling within US & Canada

    Domestic minutes apply to calls within the US and Canada. Contact us to apply.

  • 24/7 live human support
  • Advanced real-time analytics with unlimited history
  • Integrations to other systems & API
  • IVR, Skill-based routing, AI Smart queueing
  • Global SMS / MMS messages
  • Unlimited concurrent calls
  • Workflow Automation
  • All Starter features, plus…
  • 1,000 outbound minutes per user/month domestic

    Domestic minutes apply to calls within Austria, Czech Republic, France, Germany, Hungary, Italy, Netherlands, Slovakia, Spain, or the United Kingdom. Contact us to apply.

  • 24/7 live human support
  • Advanced real-time analytics with unlimited history
  • Integrations to other systems & API
  • IVR, Skill-based routing, AI Smart queueing
  • Global SMS / MMS messages
  • Unlimited concurrent calls
  • Workflow Automation

Popular

Expert

$50

$69

/ month

Per user/month. Billed annually.

Per user/month. Billed monthly.


What’s included?
  • All Essential features, plus…
  • 24/7 live agent support (incl. phone)
  • Salesforce integrations
  • Advanced support features

    Including Smart detection of resolved missed calls, Callback, VIP Queues and many others

  • Advanced sales features (Power dialer, Smart dialer)
  • Live call monitoring & wallboards
  • Mandatory call tagging
  • WhatsApp
  • Single Sign-On (SSO)
  • All Essential features, plus…
  • Unlimited domestic calling within US & Canada

    Domestic minutes apply to calls within the US and Canada. Contact us to apply.

  • 24/7 live agent support (incl. phone)
  • Salesforce integrations
  • Advanced support features

    Including Smart detection of resolved missed calls, Callback, VIP Queues and many others

  • Advanced sales features (Power dialer, Smart dialer)
  • Live call monitoring & wallboards
  • Mandatory call tagging
  • WhatsApp
  • Single Sign-On (SSO)
  • All Essential features, plus…
  • Unlimited outbound calls domestic (landline and mobile)

    Domestic minutes apply to calls within Austria, Czech Republic, France, Germany, Hungary, Italy, Netherlands, Slovakia, Spain, or the United Kingdom. Contact us to apply.

  • 24/7 live agent support (incl. phone)
  • Salesforce integrations
  • Advanced support features

    Including Smart detection of resolved missed calls, Callback, VIP Queues and many others

  • Advanced sales features (Power dialer, Smart dialer)
  • Live call monitoring & wallboards
  • Mandatory call tagging
  • WhatsApp
  • Single Sign-On (SSO)
Custom

Contact us
for tailor-made offer


What’s included?
  • All Expert features, plus…
  • Unlimited worldwide call packages
  • Custom onboarding & Priority support
  • Custom reporting
  • Enterprise-level security
  • Developer support
  • SLA
  • All Expert features, plus…
  • Unlimited worldwide call packages
  • Custom onboarding & Priority support
  • Custom reporting
  • Enterprise-level security
  • Developer support
  • SLA
  • All Expert features, plus…
  • Unlimited worldwide call packages
  • Custom onboarding & Priority support
  • Custom reporting
  • Enterprise-level security
  • Developer support
  • SLA
AI Conversation
Intelligence

$19

$19

/ month

Early bird price per agent/month.

Early bird price per agent/month.


What’s included?
  • Topic Extraction
  • Call Transcription
  • Automatic Summaries & Tags
  • Talk/Listen Ratio
  • Sentiment Analysis
  • Trending Topics Coming Soon
  • Transcript Keyword Search Coming Soon
  • CRM Integration Coming Soon
  • Keyword Monitoring Coming Soon
  • Call Scoring Coming Soon

How to Set Up VoIP with CloudTalk?

#1 Choose Your Plan

First, choose the pricing tier that contains all the features you want. If you can’t decide, you can also request a demo and have our team walk you through all the options.

#2 Create Your Account

To use CloudTalk’s VoIP phone service, you’ll need an active account. Go to our Sign Up page and create an admin profile, which you’ll use to set up all other aspects of your software.

#3 Download the App

Next, go to our Downloads page and choose the mobile or desktop device you want to start using. After that, you just need to install, sign in, and start calling. That’s it!

FAQs

What is a VoIP number? 

A VoIP (Voice over Internet Protocol) number is a telephone number assigned to a user by a VoIP service provider that allows for making and receiving calls over the Internet rather than through traditional phone lines. These numbers work similarly to regular phone numbers but use the Internet to facilitate communication. VoIP numbers can often be used across various devices, including computers, smartphones, and VoIP-specific phones, providing greater flexibility and mobility.

Do cell phones use VoIP?

Yes, cell phones can use VoIP technology. Many smartphones are equipped to handle VoIP calls through dedicated apps. These apps convert voice signals into digital data packets and transmit them over the internet, allowing users to make and receive calls using Wi-Fi or mobile data instead of traditional cellular networks.

Can you text a VoIP number?

Yes, you can text a VoIP number, provided the VoIP service supports SMS. Many VoIP providers offer SMS capabilities, allowing users to send and receive text messages through their VoIP numbers just as they would with a traditional mobile number. However, not all VoIP services support texting, so it’s essential to check with the specific provider.

What equipment do you need for VoIP?

The equipment needed for VoIP can vary based on the setup but typically includes the following:

1. High-Speed Internet Connection: A stable and fast internet connection is crucial for clear VoIP calls.

2. VoIP Phone or Adapter: You can use a VoIP-specific phone or an adapter to connect a regular phone to your internet connection.

3. Computer or Mobile Device: Computers, smartphones, or tablets can also be used for VoIP calls with the appropriate software or app installed.

4. Headset or Microphone and Speakers: For the best call quality on a computer, a good-quality headset or a microphone and speakers are recommended.

5. Router or Modem: A router or modem to connect your devices to the internet.

What are the disadvantages of VoIP?

VoIP has several potential disadvantages, including:

1. Dependence on Internet Connection: VoIP services require a reliable and fast internet connection. Poor internet quality can lead to dropped calls, delays, and poor audio quality.

2. Power Outages: Unlike traditional phones that work during power outages (if they are not cordless), VoIP phones rely on electricity and internet service, making them inoperable during power outages unless you have a backup power source.

3. Emergency Calls: VoIP services may have limitations with emergency calls, as they might not automatically provide location information to emergency services, unlike traditional landlines.

4. Security Concerns: VoIP calls can be susceptible to hacking, eavesdropping, and other security vulnerabilities. Using encryption and secure networks can mitigate these risks.

5. Voice Quality: Sometimes, VoIP calls may suffer from jitter, latency, or echo, especially if network conditions are not optimal.

CloudTalk is a data-driven solution for exceptional customer experience and intelligence is a key part of it.

Schedule a demo today and find out for yourself.