VoIP

VoIP telephony allows you to maximize team efficiency and call handling. CloudTalk will help you provide exceptional customer service, which is one of the main determinants translating to the success of your company. VoIP means more efficiency, reliability, and improved service time for your business.

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Benefits

VoIP comes with high-standard care so that you can fully focus on your business.

01

Reduced costs

Landline and mobile phone calls are channeled over the internet instead of conventional phone networks. Additionally, you don’t need any special hardware or regular maintenance to make phone calls with VoIP.

02

Flexibility and portability

The only thing you need to fully use our call center software and VoIP is internet access. That means you and your employees can work from anywhere no matter where you are and what device you use.

03

Easy installation and use

VoIP software is easy to install on any PC, tablet, or phone, allowing you to answer calls via the internet. The number of phones and phone numbers is unlimited.

VoIP:
The basics and how to use it to your company’s advantage

SOLUTIONS

Communication with anyone, anywhere
and from any device has never been so easy

Support center

This solution will improve communication with clients and increase agent productivity in call centers (e.g. e-shops, taxi services, travel agencies, support centers).

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Call center for your sales

Boost your sales and agent productivity with our solution for outbound call centers. This product is designed mainly for active sales, telemarketing, up-sale campaigns…

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PBX phone numbers

Business phone system

Private branch exchange (PBX) for your company. This solution includes VoIP technologies and all features, availability, and mobility that you can expect.

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Features

Leverage all VoIP technology features and increase the potential of your business.

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Interactive Voice Response (IVR)

Create your multi-level interactive voice response (IVR) menu to guide the caller through different options. Make sure they are always directed to the right department, agent, or group of agents and that they are receiving relevant information through customized messages.

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Real time customer card

Your agents can see all caller information displayed in one place. During the phone call, they can instantly look at the client’s history of interactions, orders, chats, or notes. This allows them to deliver top-notch customer service.

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International numbers

Acquire international numbers (with geographic or non-geographic codes) from more than 160 countries. Local phone numbers allow customers from abroad to call you at standard local rates or free of charge.

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Call recording

CloudTalk can automatically make a recording of all calls. Once the call ends, you can listen to it directly from your internet browser anywhere and anytime. Improve customer interactions by monitoring your team’s calls.

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Call statistics

Track the performance of your call center. CloudTalk is a truly data-based call center analytics software. Complex statistics on calls, agents, and call queues all in one place. Make smart decisions based on relevant data.

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Simple integrations

CloudTalk can be easily integrated with your CRM, e-commerce, or helpdesk tools. Your agents will see all customer data in one place. This will allow them to deliver better and quicker service.

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Unlimited concurrent calls

CloudTalk does not limit your concurrent calls. You can handle as many inbound and outbound calls as you like, all at the same time.

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Integrate with popular business apps

CloudTalk can be integrated into any solution that you already use. Get all VoIP voice services and all data into one place. No matter if you have a custom-designed system or a publicly available solution. Integrations allow you to eliminate everyday routine work, boost team performance, streamline your workflows and make sure that all changes are up-to-date in all your systems.

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#1 Rated call center software

Based on 400+ CloudTalk reviews on 6 independent software marketplaces & platforms

4.5/5 – 225 reviews

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4.3/5 – 347 reviews

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4.5/5 – 272 reviews

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4.5/5 – 225 reviews

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OUR CUSTOMERS

Over 2,500 call centers and phone systems
are powered by CloudTalk

READ THE LATEST CUSTOMER STORIES →

Due to the Covid-19 outbreak, we had to set up and deploy a completely new team entirely remotely. CloudTalk proved to be an excellent tool, as it enabled us to run the call center remotely while maintaining order thanks to a solid overview of each agent’s results and performance.

Splitty Travel - Eran Shust

The team’s efficiency and costs have improved drastically. Power Dialer allows agents to increase the number of calls they cover. We found the call scripts especially useful because they enable us to lead calls in a more systematic way.

Glovo - Yohann Bensadoun

Since our agents began using aftercall work and all information is now logged into the helpdesk, the overall orientation has been a breeze. Agents can always access the call recordings for a full conversation overview in case there aren’t enough written notes available.

Polysleep - Jeremiah Curvers

We appreciate CloudTalk flexibility and scalability. Our customer support operates for 7 days, so we set different business hours for each phone number along with custom rules to redirect customers to a different number or play any message to them when someone is not available on the first choice.

BoatAround - Pavel Pribis

CloudTalk helped us with a massive reduction in the missed calls and an efficient allocation of the customers to a specific agent. Integration with LiveAgent, allows us to automate unnecessary tasks and streamline the workflows, resulting in a customer support system that can focus on customer happiness.

DiscoverCars - Frederico Lopes

The number of sales calls per day has radically increased, many unnecessary processes were automized with Pipedrive integration. The waiting time of the callers has decreased thanks to several useful features like Call Flow Designer or IVR. The customer’s mood radically improved.

Rodeo - Pieter Vos

The onboarding of new representatives was a breeze with CloudTalk. Newbies can learn from recordings from their more senior colleagues. Additionally, the Call Monitoring feature allows managers to jump into calls in real-time and, when needed, to “whisper” helpful tips or answers.

Finax - Radoslav Kasik

Have a question you need answered?

If you have any questions regarding CloudTalk Coverage or the phone numbers, please get in touch at

+421 2 212 93 555

hello@cloudtalk.io

How does free trial work?

Simply send us your contact information and we will send you access to a free CloudTalk trial with no strings attached. You can immediately start making phone calls with CloudTalk.

What are your outbound call prices?

Each package includes one local or toll-free number for free. Prices of outbound calls vary, please contact us for more details.

Who is an user?

Users work for your company and communicate with your existing and potential clients. You can add or remove users in just a few clicks anytime you need. As a user you can imagine your agent, supervisor, analyst, administrator etc.

Can I change my subscription plan anytime?

Yes. With CloudTalk, there are no strings attached. Your plan can be upgraded or downgraded anytime you need.

Can I use CloudTalk for more activities?

Definitely. CloudTalk can be used in many different ways, be it customer support, contact center, virtual phone system or active call center. Our solution is perfect for companies operating several e-commerce at the same time in need of separate customer support for each e-commerce.

What about data safety?

The safety of your data is our topmost priority. CloudTalk uses third-party data centers with industry-standard certifications (Tier III+ or IV, ISO 27001, PCI-DSS). All facilities include physical protection. Interface is accessed through an encrypted SSL connection. You can read more at our page dedicated to Security.

Do you provide discounts for new customers?

Yes, if you sign up for CloudTalk for 12 months in advance, you will get more than 30% discount on the price of your package.