Virtual phone system (PBX)

The virtual phone system software has all you need. VoIP calls, unlimited phone numbers, an all-in-one administration system, and many advanced features to make your work more efficient – with no need to purchase hardware, servers, and complex installations. CloudTalk will adapt to your needs regardless of the size of your business.

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2,500+ innovative companies run on CloudTalk call center software

Easy real-time scalability of your virtual phone system

CloudTalk virtual phone system adapts on the fly as your business needs evolve. Simple self-service interface with minimum need for training allows you to make changes anytime without a specialized IT team with just a few clicks.

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High-standard offers, care, and service are all included in our virtual phone system solution (PBX).

01

Unlimited capacity building

A virtual phone system provides complex administration of all your agents, phone numbers, extensions, and conference rooms with no constraints. Setup takes no more than a minute and you pay only for what you really use.

02

PBX Virtual phone system accessible from around the globe

Our virtual phone system solution is placed on cloud or virtual servers – all you need to do is set up an account and you can start using the service from anywhere. If you have an existing infrastructure, the software can be easily linked to it.

03

Reliable and safe operation

All data and VoIP voice services from CloudTalk are stored in secured data centers with 24/7 monitoring. We can also provide you with a service level agreement (SLA) for the virtual phone system to increase your peace of mind. We will be happy to back up your business phone system regularly based on your needs if required.

More cloud call center software features you’ll love

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CloudTalk offers a wide range of enterprise-level call center software features at a startup-friendly price.

Real time customer card

Your agents can see all caller information displayed in one place. During the phone call, they can instantly look at the client’s history of interactions, orders, chat or notes. This allows them to deliver top-notch customer service.

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Call recording

CloudTalk can automatically make a recording of all calls. Once the call ends, you can listen to it directly from your internet browser anywhere and anytime. Improve customer interactions by monitoring your team’s calls.

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Call queuing

Create customized call queues. Inbound calls are sorted in call queues based on pre-defined rules and steered to available agents within the right group. Personalized messages are available as well.

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Callback

If there are any unanswered phone calls, CloudTalk can automatically call your customers back. A missed call from a customer is registered in the system, which will later dial the customer’s number until the agent and the customer are successfully connected.

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Business hours

Define your business hours and decide when you are available for receiving calls. Outside of these hours, you can choose a special personalized absence message, redirect calls to a different phone number or answering machine or even use various combinations.

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Interactive Voice Response (IVR)

Create your multi-level interactive voice response (IVR) menu to guide the caller through different options. Make sure they are always directed to the right department, agent, or group of agents and that they are receiving relevant information through customized messages.

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International numbers

Acquire international numbers (with geographic or non-geographic codes) from more than 160 countries. Local phone numbers allow customers from abroad to call you at standard local rates or free of charge.

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Integrate your existing solutions with the virtual phone system

Virtual phone system can be integrated into any solution that you already use. Get all VoIP voice services and all data into one place. No matter if you have a custom-designed system or a publicly available solution, CloudTalk can be easily integrated into it. Integrations allow you to eliminate everyday routine work, boost team performance, streamline your workflows and make sure that all changes are up-to-date in all your systems.

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#1 Rated call center software

Based on 400+ CloudTalk reviews on 6 independent software marketplaces & platforms

4.4/5 – 260 reviews

4.4/5 – 840 reviews

4.4/5 – 310 reviews

4.5/5 – 260 reviews

"With CloudTalk's Analytics I now get to see every step of the way. We can find discrepancies between our agents and gain a much better understanding of our teams' setup."

Nelly Donnelly Service Delivery Manager

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"CloudTalk improved our team's cost and efficiency. The script feature allows us to lead the calls in a much more systematic way, as well as all the action buttons to trigger actions directly into our backend."

Yohann Bensadoun Global Supply Growth

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"Our call volume tripled in only 2 years, from around 10,000 calls to 30,000 per quarter and with CloudTalk, we can now handle all of this communication easily. It was an excellent choice."

Frederico Lopes Head of Customer Service

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"We have seen a significant increase in our outbound call volume since we started using CloudTalk and we can now reach out to more prospects and customers than ever before."

Elay Sasson Call Center Manager

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How do free trials work?

Simply send us your contact information and we’ll get you set up with a free, no-strings-attached CloudTalk trial. You can start dialing immediately and enjoy our full range of features and integrations for two fun-filled weeks.

What are your outbound call prices?

Each package includes one standard local or toll-free number for free. Prices of outbound calls vary. Please contact us for more details.

Who is a user?

Users work for your company and communicate with your existing and potential customers. You can add or remove users at any time and in just a few clicks. Users are agents, supervisors, analysts, administrators, etc.

How often can I change my billing plan?

Plans billed annually can only upgrade to a higher tier plan (e.g. From Essential to Expert). It’s not possible to downgrade on annual billing.

How else can I use CloudTalk?

CloudTalk can be used in many different ways: for customer support, as a contact center, or simply as an all-in-one virtual phone system. Our solution is also perfect for companies operating different e-commerce platforms at the same time, as the ability to set up separate customer support channels can make all the difference.

What about data safety?

The safety of your data is our topmost priority. CloudTalk uses third-party data centers with industry-standard certifications (Tier III+ or IV, ISO 27001, PCI-DSS). All facilities include physical protection. Interface is accessed through an encrypted SSL connection. You can read more on our dedicated security page.