Virtual phone system (PBX)

The virtual phone system software has all you need. VoIP calls, unlimited phone numbers, an all-in-one administration system, and many advanced features to make your work more efficient – with no need to purchase hardware, servers, and complex installations. CloudTalk will adapt to your needs regardless of the size of your business.

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2,500+ innovative companies run on CloudTalk call center software

Easy real-time scalability of your virtual phone system

CloudTalk virtual phone system adapts on the fly as your business needs evolve. Simple self-service interface with minimum need for training allows you to make changes anytime without a specialized IT team with just a few clicks.

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High-standard offers, care, and service are all included in our virtual phone system solution (PBX).

01

Unlimited capacity building

A virtual phone system provides complex administration of all your agents, phone numbers, extensions, and conference rooms with no constraints. Setup takes no more than a minute and you pay only for what you really use.

02

PBX Virtual phone system accessible from around the globe

Our virtual phone system solution is placed on cloud or virtual servers – all you need to do is set up an account and you can start using the service from anywhere. If you have an existing infrastructure, the software can be easily linked to it.

03

Reliable and safe operation

All data and VoIP voice services from CloudTalk are stored in secured data centers with 24/7 monitoring. We can also provide you with a service level agreement (SLA) for the virtual phone system to increase your peace of mind. We will be happy to back up your business phone system regularly based on your needs if required.

More cloud call center software features you’ll love

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CloudTalk offers a wide range of enterprise-level call center software features at a startup-friendly price.

Real time customer card

Your agents can see all caller information displayed in one place. During the phone call, they can instantly look at the client’s history of interactions, orders, chat or notes. This allows them to deliver top-notch customer service.

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Call recording

CloudTalk can automatically make a recording of all calls. Once the call ends, you can listen to it directly from your internet browser anywhere and anytime. Improve customer interactions by monitoring your team’s calls.

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Call queuing

Create customized call queues. Inbound calls are sorted in call queues based on pre-defined rules and steered to available agents within the right group. Personalized messages are available as well.

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Callback

If there are any unanswered phone calls, CloudTalk can automatically call your customers back. A missed call from a customer is registered in the system, which will later dial the customer’s number until the agent and the customer are successfully connected.

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Business hours

Define your business hours and decide when you are available for receiving calls. Outside of these hours, you can choose a special personalized absence message, redirect calls to a different phone number or answering machine or even use various combinations.

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Interactive Voice Response (IVR)

Create your multi-level interactive voice response (IVR) menu to guide the caller through different options. Make sure they are always directed to the right department, agent, or group of agents and that they are receiving relevant information through customized messages.

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International numbers

Acquire international numbers (with geographic or non-geographic codes) from more than 140 countries. Local phone numbers allow customers from abroad to call you at standard local rates or free of charge.

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Integrate your existing solutions with the virtual phone system

Virtual phone system can be integrated into any solution that you already use. Get all VoIP voice services and all data into one place. No matter if you have a custom-designed system or a publicly available solution, CloudTalk can be easily integrated into it. Integrations allow you to eliminate everyday routine work, boost team performance, streamline your workflows and make sure that all changes are up-to-date in all your systems.

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#1 Rated call center software

Based on 400+ CloudTalk reviews on 6 independent software marketplaces & platforms

4.5/5 – 225 reviews

4.3/5 – 347 reviews

4.5/5 – 272 reviews

4.5/5 – 225 reviews

Due to the Covid-19 outbreak, we had to set up and deploy a completely new team entirely remotely. CloudTalk proved to be an excellent tool, as it enabled us to run the call center remotely while maintaining order thanks to a solid overview of each agent’s results and performance.

The team’s efficiency and costs have improved drastically. Power Dialer allows agents to increase the number of calls they cover. We found the call scripts especially useful because they enable us to lead calls in a more systematic way.

Since our agents began using aftercall work and all information is now logged into the helpdesk, the overall orientation has been a breeze. Agents can always access the call recordings for a full conversation overview in case there aren’t enough written notes available.

We appreciate CloudTalk flexibility and scalability. Our customer support operates for 7 days, so we set different business hours for each phone number along with custom rules to redirect customers to a different number or play any message to them when someone is not available on the first choice.

CloudTalk helped us with a massive reduction in the missed calls and an efficient allocation of the customers to a specific agent. Integration with LiveAgent, allows us to automate unnecessary tasks and streamline the workflows, resulting in a customer support system that can focus on customer happiness.

The number of sales calls per day has radically increased, many unnecessary processes were automized with Pipedrive integration. The waiting time of the callers has decreased thanks to several useful features like Call Flow Designer or IVR. The customer’s mood radically improved.

The onboarding of new representatives was a breeze with CloudTalk. Newbies can learn from recordings from their more senior colleagues. Additionally, the Call Monitoring feature allows managers to jump into calls in real-time and, when needed, to “whisper” helpful tips or answers.

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