Virtual phone system (PBX)

The virtual phone system software has all you need. VoIP calls, unlimited phone numbers, an all-in-one administration system, and many advanced features. CloudTalk will adapt to your needs regardless of the size of your business.

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Trusted by 230 companies worldwide

Easy real-time scalability of your virtual phone system

CloudTalk virtual phone system adapts on the fly as your business needs evolve. Simple self-service interface with minimum need for training allows you to make changes anytime without a specialized IT team with just a few clicks.

CloudTalk’s advanced features, like IVR and call recording, have helped provide a more personalized and efficient customer experience. This has led to higher customer satisfaction and positive reviews, ultimately driving customer retention and loyalty.

Gabriel R. Small-Business

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Integrate your existing solutions with the virtual phone system

Virtual phone system can be integrated into any solution that you already use. Get all VoIP voice services and all data into one place. No matter if you have a custom-designed system or a publicly available solution, CloudTalk can be easily integrated into it. Integrations allow you to eliminate everyday routine work, boost team performance, streamline your workflows and make sure that all changes are up-to-date in all your systems.

As every startup our goal is to provide great customer support and were trying to find phone system which would suit our needs and has integrations with tools we were already using, Help Scout and Intercom. And we also needed international numbers with toll free numbers as well, which we were able to buy very quickly.

Small-Business

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3 benefits about CloudTalk

Unlimited capacity
building

A virtual phone system provides complex administration of all your agents, phone numbers, extensions, and conference rooms with no constraints. Setup takes no more than a minute and you pay only for what you really use.

Accessible from around the globe

Our virtual phone system solution is placed on cloud or virtual servers – all you need to do is set up an account and you can start using the service from anywhere. If you have an existing infrastructure, the software can be easily linked to it.

Reliable and safe
operation

All data and VoIP voice services from CloudTalk are stored in secured data centers with 24/7 monitoring. We can also provide you with a service level agreement (SLA) for the virtual phone system to increase your peace of mind. We will be happy to back up your business phone system regularly based on your needs if required.

"With CloudTalk's Analytics I now get to see every step of the way. We can find discrepancies between our agents and gain a much better understanding of our teams' setup."

Nelly Donnelly Service Delivery Manager

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"CloudTalk improved our team's cost and efficiency. The script feature allows us to lead the calls in a much more systematic way, as well as all the action buttons to trigger actions directly into our backend."

Yohann Bensadoun Global Supply Growth

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"Our call volume tripled in only 2 years, from around 10,000 calls to 30,000 per quarter and with CloudTalk, we can now handle all of this communication easily. It was an excellent choice."

Frederico Lopes Head of Customer Service

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"We have seen a significant increase in our outbound call volume since we started using CloudTalk and we can now reach out to more prospects and customers than ever before."

Elay Sasson Call Center Manager

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Other features
you might like

Create your multi-level interactive voice response (IVR) menu to guide the caller through different options. Make sure they are always directed to the right department, agent, or group of agents and that they are receiving relevant information through customized messages.

If there are any unanswered phone calls, CloudTalk can automatically call your customers back. A missed call from a customer is registered in the system, which will later dial the customer’s number until the agent and the customer are successfully connected.

Create customized call queues. Inbound calls are sorted in call queues based on pre-defined rules and steered to available agents within the right group. Personalized messages are available as well.

CloudTalk can automatically make a recording of all calls. Once the call ends, you can listen to it directly from your internet browser anywhere and anytime. Improve customer interactions by monitoring your team’s calls.

How do free trials work?

Simply send us your contact information and we’ll get you set up with a free, no-strings-attached CloudTalk trial. You can start dialing immediately and enjoy our full range of features and integrations for two fun-filled weeks.

What are your outbound call prices?

Each package includes one standard local or toll-free number for free. Prices of outbound calls vary. Please contact us for more details.

Who is a user?

Users work for your company and communicate with your existing and potential customers. You can add or remove users at any time and in just a few clicks. Users are agents, supervisors, analysts, administrators, etc.

How often can I change my billing plan?

Plans billed annually can only upgrade to a higher tier plan (e.g. From Essential to Expert). It’s not possible to downgrade on annual billing.

How else can I use CloudTalk?

CloudTalk can be used in many different ways: for customer support, as a contact center, or simply as an all-in-one virtual phone system. Our solution is also perfect for companies operating different e-commerce platforms at the same time, as the ability to set up separate customer support channels can make all the difference.

What about data safety?

The safety of your data is our topmost priority. CloudTalk uses third-party data centers with industry-standard certifications (Tier III+ or IV, ISO 27001, PCI-DSS). All facilities include physical protection. Interface is accessed through an encrypted SSL connection. You can read more on our dedicated security page.