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Never Lose a Customer Again with Callback
Missed calls don’t have to mean missed opportunities. With CloudTalk’s Callback service, you can automatically redial unanswered or missed calls and connect them with the next available agent. It’s fast, seamless, and designed to boost customer satisfaction without wasting time.
- Automatically reconnect with customers without manual follow-ups
- Evenly distribute missed calls to available agents through an automated system
- Improve service and cut wait times by replacing hold queues with smart return calls

We’ve helped thousands of global companies
Case studies featuring customers who are building faster.
What Is a Callback Service?
A callback service is a smart telephony feature that automatically reconnects with customers who couldn’t reach you the first time. Instead of leaving them waiting on hold or risking lost leads, a callback system reschedules the call and routes it to the next available agent—improving customer experience and operational efficiency.

How Does CloudTalk’s Callback Service Work?
When a call goes unanswered, CloudTalk’s Callback feature logs the missed call, tags it, and automatically places it into a callback queue. Based on your pre-set rules—retry time, agent availability, and ring group preferences—the system triggers an automatic callback, connecting customers to your team without extra effort.

Where Can You Use a CallBack Service?
- Busy Support Lines: Avoid losing customers to long wait times by offering a get a callback option.
- Sales Follow-Ups: Ensure every missed prospect call gets a fast response to improve conversion rates.
- VIP & Priority Calls: Automatically assign urgent callbacks to senior agents or dedicated teams.
- After-Hours Support: Log missed calls and queue them for the next business day using a callback tool.

How to Activate CloudTalk’s CallBack Service?
- Log in to your CloudTalk dashboard and go to Account Settings > Callback.
- Turn on the Callback toggle to enable the feature.
- Set the maximum callback deadline (end of day, 24h, or 48h).
- Choose the maximum number of callback attempts (1–10, recommended 4–5).
- Save your settings and activate to start automatic callbacks.

Frequently asked questions
Everything you need to know about the product and billing.
What is a call return service?
A service that automatically redials the last missed or incoming call, helping you quickly reconnect without manually dialing.
What does Callback do?
Callback lets customers hang up and get a scheduled return call when an agent is available, reducing hold time and frustration.
What is a callback call?
A callback call is when an agent calls a customer back after a missed call, improving connection rates and customer satisfaction.
How do Callback numbers work?
Callback saves the caller’s number, queues it, then automatically dials and connects them to the right agent or department.
What are the benefits of Callback?
Callback lowers abandonment, cuts costs, boosts inbound leads, improves first-call resolution, and shortens call duration.
When should you make a customer callback?
Offer a callback ASAP to prevent customer frustration and deliver the best experience.
What is Auto-Answer?
Auto-Answer routes calls instantly to available agents without manual acceptance, cutting wait times and boosting satisfaction.



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