Never Lose a Customer Again with Callback

Missed calls don’t have to mean missed opportunities. With CloudTalk’s Callback service, you can automatically redial unanswered or missed calls and connect them with the next available agent. It’s fast, seamless, and designed to boost customer satisfaction without wasting time.

  • Automatically reconnect with customers without manual follow-ups
  • Evenly distribute missed calls to available agents through an automated system
  • Improve service and cut wait times by replacing hold queues with smart return calls
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Ensure No Customer Slips Through the Cracks

Improve Customer Experience

75% of customers prefer a call-back option over waiting in a queue. Offering callbacks shows respect for their time, reduces frustration, and creates a more positive service experience.

Cut Call Abandonment by 32%

By giving customers the option to receive a return call instead of holding, you lower abandonment rates and increase the number of successful connections with live agents.

Reduce Costs by Up to 90%

By handling peak periods more efficiently with scheduled callbacks, you reduce the need for extra staffing and make better use of your existing team, lowering operational costs.

We’ve helped thousands of global companies

Case studies featuring customers who are building faster.

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Revolutionizing Revolut’s Efficiency and Saving 40+ Hours

“Thanks to CloudTalk’s reliability, we could improve sales teams’ performance and close more deals than we could have ever imagined.”

Jamie Devlin
Head of Operations

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Increasing productivity for 200 customer support agents

“With CloudTalk’s Analytics I now get to see every step of the way. We can find discrepancies and gain a much better understanding of our teams.”

Nelly Donnelly
Service Delivery Manager

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Delivering success for Glovo’s customer support team

“CloudTalk improved our team’s cost and efficiency. The script feature allows us to lead the calls in a much more systematic way.”

Yohann Bensadoun
Global Supply Growth

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Scaling outbound calls for MyHeritage 158 sales agents

“We have seen a significant increase in our outbound call volume. We can now reach out to more prospects and customers than ever before.”

Elay Sasson Call
Center Manager

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What Is a Callback Service?

A callback service is a smart telephony feature that automatically reconnects with customers who couldn’t reach you the first time. Instead of leaving them waiting on hold or risking lost leads, a callback system reschedules the call and routes it to the next available agent—improving customer experience and operational efficiency.

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How Does CloudTalk’s Callback Service Work?

When a call goes unanswered, CloudTalk’s Callback feature logs the missed call, tags it, and automatically places it into a callback queue. Based on your pre-set rules—retry time, agent availability, and ring group preferences—the system triggers an automatic callback, connecting customers to your team without extra effort.

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Benefits of Callback

Seize the Rewards of CloudTalk’s Callback

Deliver a Frustration-Free Experience

Customers don’t have to stay on hold anymore. By offering a callback option, you let them hang up and wait comfortably until your team is ready to reconnect, reducing frustration and improving satisfaction.

Boost Efficiency and Agent Focus

CloudTalk’s automated callback software manages missed calls by scheduling callbacks and distributing them evenly among agents. This ensures agents aren’t overwhelmed and can fully focus on live conversations, increasing productivity.

Personalize Follow-Ups

You can assign callback requests to specific agents or groups based on customer profile, priority, or business rules. This personalized approach improves the quality of follow-ups and customer engagement.

Track, Measure, and Improve

With callback tagging and detailed call logs, you can monitor how quickly callbacks are made, follow up on pending requests, and analyze performance to continuously optimize your call center operations.

Where Can You Use a CallBack Service?

  • Busy Support Lines: Avoid losing customers to long wait times by offering a get a callback option.
  • Sales Follow-Ups: Ensure every missed prospect call gets a fast response to improve conversion rates.
  • VIP & Priority Calls: Automatically assign urgent callbacks to senior agents or dedicated teams.
  • After-Hours Support: Log missed calls and queue them for the next business day using a callback tool.
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How to Activate CloudTalk’s CallBack Service?

  • Log in to your CloudTalk dashboard and go to Account Settings > Callback.
  • Turn on the Callback toggle to enable the feature.
  • Set the maximum callback deadline (end of day, 24h, or 48h).
  • Choose the maximum number of callback attempts (1–10, recommended 4–5).
  • Save your settings and activate to start automatic callbacks.
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Features

Other features you might like

Voicemail

Maintain a personalized customer experience outside of business hours or when your team is busy with other calls.

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Flagship Feature

Call Flow Designer

Design your inbound calling journey to fit the unique needs of your business and customers’ expectations.

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Business Hours

Decide when you’re available for calls, when they should be redirected to other numbers or when to go into voicemail.

Learn more

Missed Calls

Understand the what, the why and the how behind missed calls and what your agents were doing at the time.

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Frequently asked questions

Everything you need to know about the product and billing.

What is a call return service?

A service that automatically redials the last missed or incoming call, helping you quickly reconnect without manually dialing.

What does Callback do?

Callback lets customers hang up and get a scheduled return call when an agent is available, reducing hold time and frustration.

What is a callback call?

A callback call is when an agent calls a customer back after a missed call, improving connection rates and customer satisfaction.

How do Callback numbers work?

Callback saves the caller’s number, queues it, then automatically dials and connects them to the right agent or department.

What are the benefits of Callback?

Callback lowers abandonment, cuts costs, boosts inbound leads, improves first-call resolution, and shortens call duration.

When should you make a customer callback?

Offer a callback ASAP to prevent customer frustration and deliver the best experience.

What is Auto-Answer?

Auto-Answer routes calls instantly to available agents without manual acceptance, cutting wait times and boosting satisfaction.

Still have questions?

Can’t find the answer you’re looking for? Please chat with our team.

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