Never Miss a Word with Call Center Recording Software

What is Call Recording?

Call recording is a feature that automatically captures and stores conversations, ensuring you never lose important details. Whether it’s a customer inquiry, a sales call, or a support interaction, every word is securely logged for future reference.

Beyond just saving conversations, call recording helps businesses improve communication. With AI-powered tools, you can quickly search, analyze, and learn from past calls—turning everyday conversations into opportunities for growth.

How Does Call Recording Software Work?

Call recording operates by using specialized hardware and software to connect to phone lines and capture conversations. These recordings are saved as digital files, which can later be played back or transcribed.

You can access your phone system call recording on any device with an internet connection,  including smartphones, wherever you are.

Customize Your Call Recording Strategy

No matter your industry—be it sales, customer support, or compliance-heavy sectors—CloudTalk empowers you to adapt call recording features to suit your specific requirements:

• Automatic Call Recording: Seamlessly record every incoming and outgoing call. Ideal for training and maintaining service quality.

• On-Demand Recording: Enable agents to manually initiate or stop recordings, offering flexibility for handling confidential or sensitive discussions.
• Custom Retention Policies: Meet regulatory requirements with adjustable storage durations and straightforward access to archived recordings.

Leverage AI to Transform Call Recordings into Intelligence

Pairing a call center recording system with smart call intelligence features transforms stored conversations into a source of actionable data. With the right tools, your team doesn’t need to dig through recordings to find insights.

AI-powered features like Automatic Call Summaries, Sentiment Analysis, and Topic Extraction do the heavy lifting. They capture key moments, track customer emotions, and highlight trends, making it easier to refine training, enhance service, and make smarter decisions.

Optimize Operations with CRM Integration

CloudTalk’s call recording system integrates with your CRM, automatically connecting phone call recordings to the relevant contact, deal, or ticket. This gives your team instant access to past conversations without switching tools. 

Your team can review calls directly within the CRM to streamline workflows, personalize outreach, and close loops faster.

How to Set Up Call Recordings in CloudTalk?

• On the dashboard of your CloudTalk account,
  navigate to Account > Settings.
• Scroll to “Visibility of calls and recordings.”
• Set the rules for Inbound and Outbound calls, and save your settings.
• Once this setting is updated, changes are reflected for all users.