With hundreds of calls every day, agents may be spending over 50% of active time on After Call Work. Eliminate repetition and boost efficiency with automatic post-call summaries.
Allow your agents to focus on what they do best – serving and converting customers. Take manual labor off their shoulders by automating mundane tasks.
Dissect phone calls in the utmost detail. Seamlessly integrate automatic post-call summaries and call tags into the Analytics dashboard for even more insights.
Make informed decisions with an overview of call topics and sentiments. Optimize your communication strategies and enhance customer experience.
"With CloudTalk's Analytics I now get to see every step of the way. We can find discrepancies between our agents and gain a much better understanding of our teams' setup."
Nelly Donnelly Service Delivery Manager
See customer story
"CloudTalk improved our team's cost and efficiency. The script feature allows us to lead the calls in a much more systematic way, as well as all the action buttons to trigger actions directly into our backend."
Yohann Bensadoun Global Supply Growth
See customer story
"Our call volume tripled in only 2 years, from around 10,000 calls to 30,000 per quarter and with CloudTalk, we can now handle all of this communication easily. It was an excellent choice."
Frederico Lopes Head of Customer Service
See customer story
"We have seen a significant increase in our outbound call volume since we started using CloudTalk and we can now reach out to more prospects and customers than ever before."
Elay Sasson Call Center Manager
See customer story
Forget manually summarizing your calls in notes and manually selecting disposition tags for each call. By leveraging world-class AI, the feature revolutionizes post-call workflows. It automatically generates call summaries and appends relevant tags based on conversation topics. When the call finishes and the After-Call Work screen comes up, agents simply click “Done” and move on to the next customer.
Hungry to Know More?
Contact us.
Expand your business toolstack with a business calling software that can be easily integrated into your existing CRMs, ecommerce or helpdesk tools, like Salesforce, Freshdesk, Help Scout, and dozens more.
Schedule a demo with one of our specialists and gain unparalleled control over your customer’s experience.
IT & Operations
Sales
Customer support
Company-wide
Software & Tech
Financial Services
Professional services
Education & E-learning
Remote teams
Business phone system
Calling for HubSpot
Small businesses
Medium & Large businesses
Zendesk
Pipedrive
Salesloft
