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Get Automatic Call Summary & Tags
Easily create and access AI call summaries and tags taken during or after calls. Use relevant data from past interactions to build better relationships in the present.
3 Reasons to Get Call Summaries
Enhance Productivity
Allow your agents to focus on what they do best – serving and converting customers. Take manual labor off their shoulders by automating mundane tasks.
Sync With Analytics
Dissect phone calls in the utmost detail. Seamlessly integrate automatic post-call summaries and call tags into the Analytics dashboard for even more insights.
Boost Your Strategy
Make informed decisions with an overview of call topics and sentiments. Optimize your communication strategies and enhance customer experience.
How Automatic Call Summary & Tags Work?
Forget manually summarizing your calls in notes and manually selecting disposition tags for each call. By leveraging world-class AI, the feature revolutionizes post-call workflows. It automatically generates call summaries and appends relevant tags based on conversation topics. When the call finishes and the After-Call Work screen comes up, agents simply click “Done” and move on to the next customer.
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Contact us.
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Turn your CloudTalk into a much larger and powerful tool
Expand your business toolstack with a business calling software that can be easily integrated into your existing CRMs, ecommerce or helpdesk tools, like Salesforce, Freshdesk, Help Scout, and dozens more.
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Schedule a demo with one of our specialists and gain unparalleled control over your customer’s experience.